This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2017 Jeep Compass. The contact stated that while driving at various speeds, the vehicle shutoff without warning. The contact also stated that the vehicle failed to start-up after multiple attempts. The vehicle had to be jump started. The vehicle was taken to Classic Honda of Midland (3705 W Wall St, Midland, TX 79703) and they offered no assistance. The contact then took the vehicle to an independent mechanic where they discovered that the battery was defective; however, after multiple replacements, the failure continued. The manufacturer had yet to be notified of the failure. The vehicle had yet to repaired. The failure mileage was approximately 30,000.
My Jeep Compass is having issues starting. I have had to take it to the mechanic twice in the past 3 weeks because it keeps not starting! I've tried jumping the battery and nothing. If it sits just one day without it being started, it will go completely dead and won't take a jump. As of right now, my mechanic doesn't even know what's wrong.
I could not start my Jeep Friday morning by pushing ignition button. The dashboard and lights all came on but the Jeep wouldn't turn over. Yes, my foot was on the brakes, tank has gas, door was closed. After 3 failed attempts I got out of the car and tried starting Jeep with my key fob, no luck. Looked inside dash and it read auto start disabled. I tried turning off Jeep since the dashboard and lights were still on and no luck, they stayed on. My neighbor drove me to my orthopedic surgeon appt. When we returned, the Jeep was still on and my family showed up trying the following: Change batteries to key fob. Checked cables and car battery. After those things the dashboard read "put car in park" my car of course was in park. I couldn't get it out of park since it never started!!! I bought at a dealership in mobile al when I lived in biloxi. Can't take it back to that dealership until after hip surgery here in Florida's va. Please advise. Thank you, [xxx]. information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
Multiple electrical issues for the last 2 years. Most notably is when I start the car the temperature resets itself to the opposite of what it was. I.e. turned car off with temp lo and reset itself to hi. Taken it to the dealership who states they can't replicate this at all. This still happens with no resolve. Now I receive dash messages stating multiple lights don't work such as the brake lights however they are perfectly fine. Other messages have flashed but then disappear. Also issues with the usb and uconnect. Usb has been replaced due to being loose but now as I drive the usb cuts in and out. Also have been told they cannot replicate this issue.many of these issues started 6 months after purchasing the vehicle and still persist to this day.
2nd time this happened within a month. Dealer changed batteries 1st time. Computer system runs through a number of messages stating various settings are not working. Example: Engine light, air bag, oil, with every warning light there is. Vehicle just shut down on a busy road. Very dangerous. 15 min later it started back up like there wasnt a problem. There is excess oil use also. Changed oil, a month later, its a 1/4 low. No drips either. This should not be happening for a vehicle that is only 3 years old.
- Davenport, IA, USA
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The radio/navigation system seems to have a mind of it's own. First, the radio screen has been slowly separating from the radio, which hasn't affected the use of the touch screen usage. It is about half way separated. All of a sudden we find the unit changing our radio stations using our presets and manually entering in digits; it scrolls through the air conditioning vent options and stops on any one of them randomly; it has selected the uconnect app trying to load some application that isn't loaded; it has selected to turn on the heated steering wheel; it has selected to turn on either seat's heater and then off again, then both, etc.; it has selected the navigation and routed to different locations and started the navigation all on it's own; on one drive, while in motion, this summer when 100 deg outside, it has turned the heater all the way up and then locked the screen so we couldn't change it back. On this one, it nearly caused an accident! my has had a stroke before and can't take the heat. When it wouldn't let her change it back to air conditioning she nearly passed out trying to get out of traffic and to the side of the road. It wouldn't even let her use the manual knobs to control the air conditioning. They were locked. Even when turning car off and then back on didn't help initially. It took 3 times until it let her adjust it. These happenings are random; some happening more than others and sometimes not at all. It happens at any point, in motion or sitting still; city, highway, turning, straight; it doesn't matter to it. This happens at least daily and will start and stop at random times. Most of the time it doesn't stop until you cut the car off. This is a safety issue in so many ways. I have videos that shows this, but can't upload a video.
This has happened on multiple occurrences. The vehicle is off for max of 3 hour period. Upon starting vehicle to drive, it runs idle and engine will not turn over. The computer system runs through a number of messages stating various settings are not working. Check engine light is on. Driver's side can't control passenger side functions. Clicking sounds heard from underneath vehicle. Fog lights remain on and blind spot lights on side mirrors remain on. Vehicle will not turn off.
Remote start began failing then wouldn't even start with key. Had to replace starter due to where starter is located it gets so hot it fried the wiring. Mechanic stated due to where the starter is located, I will probably have to replace it every year or two. Very poor design.
In very hot temperatures after car has been off. The temperature control resets itself to hi heat/defrost when restarted, even tho it was set on lo air when vehicle was turned off. Screen has also gone black with no radio or back up camera. Takes a few restarts to fix.
When you park the Jeep and turn it off the starter keeps clicking like it is trying to start the radio comes on with no body in Jeep when it is off and it all this makes the battery go dead
While driving I got a code on the car dash that read something like 'unable to drive' then as turning the bend in road at 20/25mph the car started pulling to left steering the wheel became too hard and I heard a snap noise turns out my ball joint snapped on the Jeep! over 5000 in damage and it was not due to impact! it snapped clean off then ended up causing my to swop a parked car. Thankfully wasn't on highway your 2017 compasses have severe electrical issues the car doesn't go right away when shifted to desired gear and on top of it all your ball joints are faulty! claim responsibility and recall this I've seen a lot of open source reporting of the same issue. Please do not wait until a mortality occurs for you to do something! assemble these care correctly!!! I will not be buying or driving another Jeep again the new model compasses aren't safe for anyone. Oddly prior to the accident the car has been at jim shorkey dealership every 2 months or so for some repair from sway bars to tire rods and everything else. Less than 26,000 miles on it. Scheduled an appt to take it to the dealer last Thursday the appointment was scheduled for Tuesday 3/17 but the accident ended up occurring 3/14... only if the dealer had let me bring it sooner this wouldn't have happened.
For the third time the since Nov 13 the auto-start failed to restart after the engine was stopped during a braked idle (waiting at light or waiting to turn). The first time the auto-start batteries and fuse were replaced. The second time the whole auto-start control module was replaced. I;M waiting for feedback from the dealership today on their findings. The failure has left me stranded 3X in heavy/rush hour traffic in conditions very dangerous to myself, my passengers and other drivers.
The start/stop feature causes my car to stall. The emergency brake would automatically get enabled and I basically can't get my car to move until I put my car in park, disable to the emergency brake and turn my car on and off. This feature is such an inconvenience due to the chance of stalling at every stop light/intersection. This increases the chances of getting rear ended. In addition, today my front collision warning + brakes got activated while I was in motion without anything in front of me. Again, another possibility of getting rear ended.
Start/stop system stopped working and then burned out regular battery, preventing car from starting. System continues to operate intermittently, stopping the car when its not fully warmed up and other times not stopping the car when the car is fully warmed up.
Uconnect display has frozen on multiple occasions for extended period of time. Turning car off then back on only resolved the situation half of the time, hard restarts required the other times. After 4th freezing, dealer finally replaced entire uconnect system.
Uconnect display has frozen on multiple occasions for extended period of time. Turning car off then back on only resolved the situation half of the time, hard restarts required the other times.
Uconnect display has frozen on multiple occasions for extended period of time. Turning car off then back on only resolved the situation half of the time, hard restarts required the other times.
When putting the car in reverse it would go straight untill it kicked back in gear. On highway gear switched on its own slowed down and kicked back in. I could of got in S major accident. I just brought the car on 01/17/2020
I purchased my 2017 Jeep Compass trail hawk brand new, my production date is April 26, 2017. I have had endless issues w/ this vehicle, I have owned other Jeep and never had these issues. It started w/ my radio making this crazy indescribably loud sound along w/ freezing the screen. Turning off the radio would not stop the sound, not even turning off the entire vehicle would stop the sound. Serv dept could never replicate, I brought it in one time when radio was on a non-existent phone call and acting up. They took my car and turned it off, next day told me they couldn't replicate. I demanded that the girl who took my car in and saw what was going on speak with the tech to explain what she saw. They agreed to order me a new radio. Additionally I began having issues w/ Jeep throwing on random dash indicator lights and not starting. Tcm pin was spreading and causing indicators B battery controlling stop/start tested bad. They replaced. I had already replaced my a battery a day or so before. Damage wires found at fuse box (they blamed me) I have made zero mods to car or even lifted the hood myself. BCM replaced. I had issue w/ engine cutting off while driving in road & pulling ebrake before I'm due for oil change. Had oil consumption test done and they say it's fine, this is because Chrysler makes up the consumption standard. So you will always be "fine." This it to prevent you from getting to compression test. I go in many times for this same issue. Eventually, I demand with fca that they allow compression test and replace my engine when they discover it's due to oil consump. Tech reports oil low, sprk plug cyl 3 is oil fouled, compress. Test done air is felt from oil fill, bore scope of cyl 3 walls are scored and have oil on them. Fca approves new engine for me. After new eng. I drive 13 mi eng is over heating. T-stat clamp replaced. Do not give up & document well!
A D V E R T I S E M E N T S
- Midland, TX, USA