CarComplaints.com Notes: The 2019 Cherokee is racking up engine complaints for suddenly shutting down while driving. But the problem could possibly be related to the increasingly defective 9-speed transmission which suffers from hard shifts, lurching problems, and a wiring harness defect that can cause sudden shutdowns or an unexpected shift into neutral.
10.0
really awful
Crashes / Fires:
4 / 1
Injuries / Deaths:
4 / 0
Average Mileage:
12,906 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
6 times in the last week, my car has shut off mid drive. As I am driving, my car will ding, my battery light will flash on and then my car will completely shut down within 3-5 seconds. I will have to turn my key to off, wait a minute and restart. I will have to pump the gas pedal and my car will sputter before it turns over and starts back up. Under normal circumstances, I do not have any engine lights displayed on my screen for attention and everything runs smoothly. I have also checked my battery on the screen display as I drive and it is always between 14.2-14.4V. During these shuts, my car is going under 30 miles per hour, but has happened as I am turning and going straight. Most recently (this morning), I was driving straight (had just pulled out of my parking spot at my apartment) and my battery light turned on and my car locked. The steering wheel and pedals were unusable, but my engine remained on. I checked my battery during this and it says it was at 12.2V. I had to shut my car off, pump the gas to turn the engine over and my battery displayed as back at 14.4V. This happened 3 more times before I was out of my apartment complex (every 50 feet or so) and I turned around and parked again. I had my car hooked up to diagnostics machine after it began the first shut downs, but it returned with no error codes and my battery tested fine and all the wires were secure. I called my Jeep dealership and they stated I am outside my warranty (by 800 miles), so I would have to pay for the fix. This is clearly a defect with my car. I can see through online research that many other Jeep Cherokee owners are having these exact issues and Jeep is giving them the runaround. I also see there are some recalls for Jeep pertinent to this concern, however my particular car is not included. This is very dangerous as my son was in my car for all occurrences + I have a 30 min commute.
On several occasions while driving at various speeds the vehicle has stalled out or died. Either while driving at low speeds or turning left/right the same thing happens. Without notice, light indicators for battery, automatic start, and now engine pops on while the steering locks up as the Jeep stalls. I've taken it to the dealership twice only for them to say there aren't any active recalls for my Jeep and that they don't know what is the cause for the vehicle to stall while driving. I service my vehicle regularly and keep up with the maintenance. I purchased this vehicle in August of 2018 on only have 34,588 miles. This makes no sense and I fear that my and the passengers in my Jeep lives are at risk from the malfunctions of this Jeep engine system. The manufacture has been no help for the numerous customer complaints that are having the same problems. I just wish they could actually fix it so I can have some piece of mind!
On Tuesday, September 8, 2020 at approximately 1130 hours, my recently purchased 2019 Jeep Cherokee latitude plus 4X4 with 30,000 miles locked up at a speed approximately 30 plus mph, while entering an interstate on ramp. A tractor trailer traveling at approximately 50 miles an hour narrowly avoided me in a near head on / T-bone accident. My vehicles engine revved prior to my transmission making tremendous noise and suddenly my vehicle felt as if I had just hit a solid concrete wall. My vehicle lost all steering and I had zero control over where the vehicle was traveling. My dash lit up with every light and my parking brake was also engaged. If this had happened a second later, I wouldn't be alive! if this had happened on the interstate at 70 mph I can't imagine what damage this vehicle would have cause physically to me or any passenger. Let alone who this vehicle would have hurt. All these engines and transmissions should be recalled, they will kill someone. The transmission will damage the engine and vice versa, so recalling one after it damaged the other, is like putting a band aid on a turd! northbound interstate 77 on ramp at the pocatalico entrance (I have owned this vehicle approximately 3 weeks and this is my first vehicle purchase). Again, I would ask the NHTSA to recall all the engines and transmissions for this vehicle, these are lemon's which will kill, if they haven't already. I have seen the Jeep lawsuit for the 2014, 2015's. please stop them from selling these powertrains for the 2019's! or at least make Jeep recall them. This is fraud. If it's not, I don't know what is. So I'm stuck with a vehicle that can kill me, you guys are the only ones that can stop this. Thanks 🙏
The contact owns a 2019 Jeep Cherokee. The contact stated that the steering wheel made an abnormal noise and vibrated while driving. The contact also stated that the rack and pinion and steering shaft also made an abnormal noise while driving. The power train-automatic transmission, engine, service brakes and hydraulic, electronic system wiring cable under hood, seat, air bags warning lights were illuminated. The vehicle was not taken to a dealer or an independent mechanic for diagnostic testing. The manufacturer was not made aware of the failure. The failure mileage was approximately 5,500.
I was driving very slowly, turning the corner of my street when power steering failed, light saying power steering needs servicing came on. I couldn't control the steering, hit the curb, it took out a chunk of the tire and bent the rim. I backed up and with great difficulty, drove car down street trying to get it in driveway. Couldn't steer, parked it in front of my neighbors house.
2019 Jeep Cherokee completely stalled while decelerating on the interstate. Lost all power, steering, and brakes. Was able to restart the vehicle as soon as I put it in park. Called 3 different Jeep dealers who told me they can't diagnose it unless the check engine light is in and that I should call back if it does it again. The 4 cylinder model has a recall for a software glitch for the exact same issue, but mine is a V6. I hope I live through replicating the experience so I can call the dealer to be told they can't/won't figure out what's wrong.
When excelling on the highway there is a vibration felt in the steering, suspension and or drive-line starting at 60 mph. The vibration increases with severity to the point of where it feels unsafe to increase above 75 to 80 mph. Generally below 60 mph or costing at 60-70 mph down grade the vibration seem to be regular road sensation.
On June 15, 2020, I turned left onto a city street and my vehicle began making the warning sound, the same sound when the seatbelt isn't buckled. A few seconds later when I turned right into another city street, the battery level warning came on, then the entire dash lit up and the vehicle quit. After a few attempts to restart, the engine came back on. The next day after I made a left turn, the same thing occurred, the battery level flashed on the dash, then the entire dash lit up and the engine shut down. I wasn't able to steer the vehicle to the shoulder of the road. It took 5 attempts before the engine would restart. On the June 18th soon after I pulled out of my driveway onto a city street, the same event occurred, the dash lit up and the engine stopped, however this time I wasn't making a turn, but I had slowed down because another vehicle coming in the opposite direction had veered close to my side of the road.it took several attempts to restart the engine, and it soon cut off again before I got it back in the driveway. When this occurred, there is no way to guide the vehicle to the side. I was very fortunate that I wasn't hit. Now I am too scared to drive my vehicle.
Jeep has been taken to the dealership 3 times for this problem. First time they couldn't diagnose it, after submitting a problem on here dealer finally took the time to look into it. After taking it back again they ended up keeping the car for 1 week and they replaced the power steering system. 2,000 miles later another steering problem is occurring. Steering is very squirrelly at highway speeds just like before. Car constantly is pulling to either side. Dealer diagnosed it saying it's the castor from the alignment but the dealer cannot fix it and now has left me sitting in the water again.
The steering wheel jerks from left to right when driving. This is a huge safety concern as it could cause loss of control. It happens continuously when traveling above 55mph, going straight, and turning. I have had a dealership look at this and they claim there is no issue and that it is the electronic steering control kicking in. They also had other complaints from multiple 2019 Jeep Cherokee owners and they spoke to Chrysler about it and were told that there was nothing they could do.
When traveling down the highway at speeds above 35 mph, the steering feels like it is abnormally difficult to keep centered in the lane. Then the vehicle starts to drift either left or right and when I try to correct it back to center lane it has some resistance and then it jerks causing it to over correct. This give the feeling of control loss for a moment, and after its back to center it goes the other way doing the same thing. When it is doing it, other people on the road notice it too and won't pass on the left in fear of the vehicle swerving to hit them.
While driving my Jeep its completely stalled out loosing power steering and electrical, had to manually get it to the side of the road. A previous recall UA9 has been issued for this problem but my VIN doesn't match even though it did the same thing.
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at 70 mph, the steering wheel was slightly turned and failed to respond. The contact was concerned that in inclement weather over correcting the vehicle could lead to a crash. The vehicle was taken to reed Chrysler located at 1724 N spring St, beaver dam, wi 53916, (920) 887-2300, to be diagnosed. The vehicle was driven by a technician who was able to duplicate the failure. The contact was informed that there was no recalls or a fix for the failure. The manufacturer was not contacted nor notified of the failure. The approximate failure mileage was 6,000.
Driving at highway speeds, really anything about 50mph up to about 80mph, I feel the wheel stick when I try to correct the wheel to stay going straight. Even when going around curves on the highways I can feel the stick and it's frightening sometimes. Trying to explain it at the dealership to help them understand he hard and having them feel it might be harder without highway around here to get it up to those speeds for a period of time. This has happened by the way multiple times over the last 10000 miles.
I bought this Jeep with 8 miles on it. At about 5,500 miles while driving straight the steering seems to almost have a dead spot where it feels like there is loss of control to the vehicle. This happens repeatedly causing possible over correct trying to determine if you have control of the vehicle or not. Dealer has been called and awaiting to hear back. My first ever Jeep purchase.
Previously, I reported issues with oil consumption, which eventually required an engine replacement. I now have an issue with steering wheel, feels like it is trying to correct itself when driving regular streets and highway with no issues of alignment, tires, etc. Appt with napleton's arlington heights on 1/23/2020 did not mention anything that was done to look for issue, other than recall software update of 18va9182, which they said would solve the problem. However, the problem persists. In addition, I just received a safety recall notice from fca, stating that when I had taken my vehicle in for recall #18V739, that my vehicle was not properly inspected and the recall was closed. I told the dealership this was done completed and they said they would do the update, however, they had not completed the correct one, and the problem with steering still persists. I am worried this issue is a safety concern, and would like to be contacted to have this problem addressed.
Ever since I purchase the vehicle it will pull to the left or right. When trying to correct the position of the steering wheel I feel resistance until it gives and jerks in the opposite direction. Feels like something is getting stuck and then comes loose. This only happens when the vehicle is in motion and is very noticeable when going around 35-55mph. When at a higher rate of speed it is as though the momentum of the vehicle is helping it stay straight but it will still do it.
A D V E R T I S E M E N T S
- Carroll, IA, USA