CarComplaints.com Notes: The 2019 Cherokee is racking up engine complaints for suddenly shutting down while driving. But the problem could possibly be related to the increasingly defective 9-speed transmission which suffers from hard shifts, lurching problems, and a wiring harness defect that can cause sudden shutdowns or an unexpected shift into neutral.

10.0

really awful
Crashes / Fires:
0 / 6
Injuries / Deaths:
0 / 0
Average Mileage:
7,058 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2019 Jeep Cherokee miscellaneous problems

miscellaneous problem

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2019 Jeep Cherokee Owner Comments (Page 8 of 8)

« Read the previous 20 complaints

problem #17

Jun 252018

Cherokee

  • miles

A D V E R T I S E M E N T S

This is in reference to my 2019 Jeep Cherokee latitude plus. The radio fades in and out most of the time. After initial startup it may or may not work properly. If it does not work (fades in and out) then it will not correct itself. The only way to possibly get the radio to work properly would be to restart the vehicle. Then it may or may not correct itself. This happens on the am/fm stations. It does not happen while using sirrus radio. This occurs about 75% of the time on startup. 25% of the time it works properly. When it is not working, there is only one or two stations that will be able to be tuned if using the auto tuning button. It will tune to the one station (however, it still fades in and out). The dealer has replaced the radio to no avail. They are trying the antenna however there are several owners who report that does not work either. Although this is not necessarily a safety concern it is still a major problem with my $33,000 vehicle. We need to know how to get this rectified. This has been happening since the day I picked up my vehicle.

- Chittenango, NY, USA

problem #16

Nov 052018

Cherokee

  • 14,000 miles
Car will stall while in motion and come to a complete stop. It's very dangerous to have a new car stall in the middle of traffic. I have contacted the dealer and they have

- Memphis, TN, USA

problem #15

Aug 062018

Cherokee

  • miles
My radio cuts in and out on most fm stations

- Stoneham, MA, USA

problem #14

Oct 312018

Cherokee

  • miles

A D V E R T I S E M E N T S

My car continues to stall intermittently. I received my car back from the service department on 31-Oct-2019. Later that day, on my way home from work, my car stalled going approximately 25 miles per hour. The vehicle lost all power and came to a stop on the 405 freeway. I was in stop and go traffic, which may have saved my life since other vehicles were driving slow and at times stopped. This allowed me some time while I attempted to restart the vehicle. It re-started and I made it home.

- Mission Viejo, CA, USA

problem #13

Sep 232018

Cherokee

  • 30 miles
I had just purchased my vehicle the day before. While at a stop sign the vehicle failed to restart after releasing the brake. The engine stalled, the battery light came on and a message that read to place the vehicle in park then back into gear. Tried that several times, if I released the brake it would roll back. I put the vehicle in park shut the ignition off and restarted the vehicle. Once I did that the vehicle ran fine. I took my vehicle in for service, no code came up. I was told that it was a bad battery. I do on occasion feel like the car is going to stall while driving or from a stopped position.

- Wildomar, CA, USA

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problem #12

Aug 192018

Cherokee

  • 40 miles
First we weren't able to take vehicle home the day we signed the finance papers, 8/19/18, due to battery being dead. We then picked up car on 8/20/18. Kept vehicle till around the 23rd. The Jeep Cherokee turned off in traffic and went into battery protection mode. We had to put car in park and restart. We were almost rear-ended. I then called dealership to talk to salesman and he was busy so I asked for manager who then told me that the salesman would call me back. When I told salesman about the incident I was told to drive with start-stop function off and to wait till next day to see if it did it again. The vehicle didn't start in the morning and then tried second time and it turned on in battery protection mode so I took it in to dealership and was given a loaner. We then picked up Cherokee on or around 8/31/18. We were told the battery was recharged. The Cherokee then started to turn off again in traffic so I took it back on 9/5/18. I was given another loaner. I was then told to pick up Cherokee on 9/18/18. I was told that they didn't find anything and couldn't recreate the incident. Ever since we received the Cherokee back on the 18th we keep the start-stop function off. Now the tire pressure sensors keep coming on and off and the gas is going at a faster rate then before. Not sure if sensors are working correctly. Took car back to dealership on Sunday 10/14/18 and was told to call service the next day because they had no loaners. Today 10/21/18 vehicle turned off while driving out of parking space. Car restarted but do not trust driving this vehicle with my family inside. There has been several times the vehicle didn't accelerate while stepping on the gas pedal.

- San Antonio, TX, USA

problem #11

Oct 062018

Cherokee

  • 169 miles

A D V E R T I S E M E N T S

Driving the vehicle out of the building underground parking garage the vehicle stopped moving suddenly and starting going backward I put the emergency break on restarted the engine released the break but it didn't respond so I drove the vehicle to the nearest parking space in the parking lot tried to restart the vehicle the engine would start but both breaking system is on and wouldn't releaseand steering wheel is not turning. I called the dealer and they gave me the number for the Jeep towing service. The vehicle went in to the dealers service department the told me the alternator is over charging and needs a new part they replaced the part they then informed that the vehicle is not working still and they are not sure what's wrong yet.

- Lakeville, MN, USA

problem #10

Oct 012018

Cherokee

  • miles
The car stalls while driving at low and high speeds. The engine will atop completely and the car rolls back or begins to drive backwards when it's restarted. This is a real safety concern as I have almost been hit 4 times now due to the car stalking in atop and go traffic and another time while driving at high speeds. Also, the car appears to chug or hesitate to change gears. It's is slow to pick up speed and at times, it will not accelerate. The radio fluctuates in volume level constantly regardless of the programming and it's so bad that you can't even use it. I'm concerned for the safety of myself, my children and others as well. Chrysler appears to have no concerns. Unless someone dies, I'm afraid this issue will not be resolved.

- Mission Viejo, CA, USA

problem #9

Sep 222018

Cherokee

  • 10,433 miles
I was driving my 2019 Jeep Cherokee latitude and making a turn to the left, as I turned, my car shut off. I had to drift to the side, put the car in park and restart. Then it took off. I am so scared to drive my car. I immediately went home and call Jeep. They opened a claim, but I have to take it to a dealership. My daughter was with me and since it had also happened to her, she immediately took a picture at the moment it shut off while I was turning. I have attached the picture. My car only has 10,000 miles on it.

- Los Banos, CA, USA

problem #8

Aug 222018

Cherokee

  • 3,000 miles
I was driving on the highway, slowed down to a stop sign and the car went dead (not the button problem), the battery light came on. I drifted to the side, put the car in park and restarted, then went again. I had it towed to the dealership because I was too afraid to drive it, it had 3000 miles on it, they told me it was out of oil. They put oil in it and gave it back to me. It happened again, this time with oil in it. I took it to the dealership, they drove it and said they couldn't find the problem and gave it back to me. They couldn't figure out what it was.

- Los Banos, CA, USA

problem #7

Aug 082018

Cherokee

  • 500 miles

A D V E R T I S E M E N T S

Takara recall just bought this vehicle a month ago and it's has been turning off on few times while driving on the highway with my family. It's not awhile I'm at the stop sign or light, it's while I'm actually driving. I had to press the button again in order to turn back

- Forney, TX, USA

problem #6

Aug 272018

Cherokee

  • 4,000 miles
Car stops moving while in motion. The first time (July 6, 2018), I was pulling into a local pizza hut for my lunch break and as I turn into the dirveway, the car stops accelerating and my check engine light comes on; when pushing the gas pedal to get further into the parking lot, the vehicle will not move at all. I had to put my hazards on and turrn the vehicle off then back on again in order to get it to move while pushing the gas. The check engine light remained turned on for 1-2 days and I was afraid to drive it far. Then it magically went off as I was taking it to the dealership (which I live approx. 1.5 hours from) to have it checked out. It was at the shop for 2 days. The dealership told me they were unable to find an issue with it and "relearned" the system. The second time it happened (August 27, 2018), I was pulling into my local taco bell for my lunch break and the same thing happened as before but instead of my check engine light coming on, my battery light came on. Just as the first time, when this happened the car would not move while pushing the gas pedal down, so again I had to turn my hazards on, put it in park, turn it off, then back on again in order to get the vehicle to move. The battery light did not stay on. It has now been at the dealership for 3 days and I can pick it up tomorrow. They ran a 4.5 hour test on it and also test drove it some and could not get it to duplicate the issue. Again, they could not find anything at all wrong with the vehicle and again they "relearned" the system. I have been lucky enough to get my vehicle off the highway (barely), which is a complete danger; what if the next time it happens, I am unable to do so? I am afraid to drive my brand new car, especially with my son in it. I have found several online forums where people are having the same issue with this vehicle. Something is going on and it is dangerous.

- Bucyrus, MO, USA

problem #5

Aug 302018

Cherokee 4-cyl

  • 350 miles
I was in motion approaching a right turn and the vehicle died on me without any warning, in the middle of traffic. After putting the car in park, it took 5 tries to get the engine to turn over. That was a horrifying experience and the dealer claims to know nothing.\ consumer stated vehicle stalled all of the dash lights came on. Updated 10/2/18

- Little Rock, AR, USA

problem #4

Aug 312018

Cherokee

  • 10,000 miles
Vehicle is shutting off while driving, causing loss of steering and everything else in the vehicle. This has happened twice. Once at 30mph, and at 50 mph. Luckily I did not wreck or hit someone. This vehicle isn't safe to drive. Someone is going to be killed if this is not fixed. This seems to be related to a recent recall by fca affecting other 2019 Jeep Cherokee models. That states: The power train control module may fail and the customer will experience a no start, a start and immediate stall condition, or engine stall while driving.

- Berea, KY, USA

problem #3

Aug 272018

Cherokee

  • 3,500 miles
The car stalls while driving for no apparent reason. The engine turns off and there is no power on the dashboard. This will happen regardless of oil levels, even though the car has always had the proper oil level. It takes about 5 minutes to turn on again when you are in the middle of the street/freeway with traffic behind. The dealership was unable to find a problem, but it keeps happening on a daily basis.

- Covina, CA, USA

problem #2

Aug 212018

Cherokee

  • 3,456 miles
The auto start/stop feature kicks in as normal, however the car does not start back after doing so. This does not happen every time but happens often enough to cause issues, like in traffic, and on slops. The brakes lock up, and I have more than once started rolling backwards. All gears flash on the display, and I must cycle the key to fix the issue. Possibly related to the underlying issue, but not the start/stop feature, if the car is in neutral for any period of time, such as when being pulled through a car wash, the exact same thing happens. When I try to shift back into drive to pull out of the car wash, the D flashes on the display, nothing happens, no matter how much time I spend trying to get it to register, which honestly isn't much, I have to get out of the car wash quickly, nothing happens. I'm left once again having to cycle the key and restart the vehicle. Every single time after the issue happens when the vehicle has been in neutral, the start stop issue occurs on the first instance of it being engaged. The dealership doesn't seem to care, wouldn't even take a copy of my video, and are putting so many miles on my brand new vehicle to "replicate" the issue. This has been happening since early July, and Jeep nor Chrysler seems to have any answers as they've "never seen this before".

- Lexington, KY, USA

problem #1

May 232018

Cherokee

  • 200 miles
Vehicle locked up after stepping on brake at stop light. Dash lights started blinking off and on.

- Geary, OK, USA

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