CarComplaints.com Notes: The 2019 Cherokee is racking up engine complaints for suddenly shutting down while driving. But the problem could possibly be related to the increasingly defective 9-speed transmission which suffers from hard shifts, lurching problems, and a wiring harness defect that can cause sudden shutdowns or an unexpected shift into neutral.
10.0
really awful
Crashes / Fires:
3 / 8
Injuries / Deaths:
2 / 0
Average Mileage:
13,517 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2019 Jeep Cherokee. While the vehicle was making turns or idling at stop signs, it lost power and stalled. In addition, the vehicle failed to accelerate and there was an abnormal knocking noise emerging from the engine. There were no warning indicators illuminated. The vehicle was taken to 1-5 Chrysler Jeep Dodge Ram (1560 nw state ave, chehalis, wa 98532, (360) 748-1717) to be diagnosed, but the failure was unable to be duplicated. The vehicle was not diagnosed or repaired. The manufacturer was contacted via certified mail, but there was no response. The failure mileage was 11,131.
Purchased used with 5K miles, 40% oil level based on info center. After two months and the oil level at 10% the car would shut off randomly when turning, miles at around 7K. Occurred 2-3 times, took to jiffy lube and after oil change did not occur until hit 10,500 miles and oil level at 50% based on info center, engine would shut off when turning in motion, occurred again multiple times. Took to Jeep dealership and explained the issue. They advised me the engine could be replaced but first I need to change the oil with Jeep and return 1K miles later after oil change. So far at 10,800 miles no problem but the Jeep service adviser said that if it has occurred multiple times the engine more than likely will be swapped out. This should be a nationwide recall for this engine, can you imagine the engine stalling on the freeway and shutting off in a turn!! when I was at the dealer there was a 2019 Jeep compass having the same problem and the engine was being replaced. Needs to be recalled asap.
The contact owns a 2019 Jeep Cherokee. While driving 35 mph and making turns, a chime sounded and the oil warning indicator illuminated. The vehicle stalled without warning. The contact restarted the vehicle while in traffic and it resumed normal operation. The contact stated that the failure occurred intermittently. The vehicle was taken to South county Dodge Chrysler Jeep Ram (located at 7127 S lindbergh blvd, St louis, mo 63125, (314) 487-1010) to be diagnosed. The contact was informed that the oil level was three quarts low. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact to take the vehicle to a dealer every eight hundred miles. The approximate failure mileage was 4,000.
The contact owned a 2019 Jeep Cherokee. The contact stated that the vehicle stalled intermittently without warning. The contact had to wait at least 10 to 12 seconds to restart the vehicle. The vehicle was taken to country Chrysler Dodge Jeep Ram (2158 baltimore pike, oxford, pa 19363) where it was determined that the failure occurred when the oil level became low. The contact traded in the vehicle. The failure mileage was 4,400. The VIN was unavailable.
I've only had this vehicle 2 months.....came to a stop at a traffic light, when to take off the vehicle died. Would not restart, could not get the vehicle out of drive, finally get it out of drive, vehicle still won't restart. Finally restarts, then dies again, restart, dies again, finally get it to start start/stop light is on for service. Turn start/stop off, drive to safe place, turn vehicle off, light goes off, vehicle doesn't act up again at this point because I have turned the start/stop off. At dealership for over a week now, they "claim" they can not get it to reproduce the issue. I'm reading online lots of issues like this, why aren't these vehicles being recalled or pulled off the road. Someone is gonna get killed!
- Rochester Hills, MI, USA
Search CarComplaints.com for these popular complaint phrases...
Check engine light came on and it started stalling and won't go speed over 20 miles Jeep was brand new with about 45 miles on the odometer.dealership tried fixing something to do with stored dtc-po6odd engine oil pressure stuck.on return did the same thing.now going back to the dealer.both times Jeep was on 59 South fwy.potentially a dangerous situation.
Less than 30 days of purchasing the car it completely shut down while I was driving in traffic. Battery light came on, car rolled to a stop and would not crank back up for a few minutes. This happened while driving at a speed of 55 - 60 mph. I called the dealership and they had me bring the car back in. Apparently this is a safety feature that happens when the oil is too low!!! they did not top off the oil when I purchased the car. However, this is not a safe thing for a vehicle to do. I could have been killed in atlanta traffic on these interstates. This is beyond dangerous and this " feature " was not disclosed at the time of purchase!
Veh. Stalls while driving, went back to dealer 2times they say it's fine. This is on safe as it happens on highway with no warning, they tell me that the dash light is not on now so we can't fix
I was sitting in traffic on the 105 freeway, at approximately 2-3 miles per hour, and my car suddenly lunged forward hitting the other car in front of me, my foot was on the brake the entire time. Time of occurrence was Jan 28, 2019 approximately 2:30pm.
On December 29th at about 5pm, I was traveling South at 40mph on Plymouth sorrento rd in orange county fl.as I was driving, I heard a ding (1 ding almost as if my seat belt wants buckled, but it was) and at that time, my Jeep shut down in travel. The first thing I noticed was the radio shut off and all the gauges, as I went to correct my steering, to get back in the center of my lane, I realized I had no steering capabilities, the steering wheel was locked. When I realized what had happened, I began to slow and the car came back on. This all took place in about 5 seconds. When I got my head straight and started back home, I noticed that the radio, control panel/gauges and A/C would not function properly. I could not change channel, turn air off, couldn't change volume or nothing. About twenty minutes later I arrived at my house and shut the car down. The radio continued to play. I had to start and shut the Jeep down three time in order for the equipment to shut down. I called napleton Jeep of clermont to come tow the Jeep in and I called chrylser Corp to notify them of the major safety hazard this was and problems this could have caused. Searching the same year and model Jeep on the internet, it appears this is a pretty common thing, . I explained it to one of the Chrysler Corp managers and he said it didn't matter how many vehicles this happened to, there is no problem. Chrysler had the napleton dealer drive the car for about 90 miles over a week period and never had a problem. At that time I got a call from Chrysler and napleton, stating I can pick my Jeep up, there is nothing wrong. The Jeep had about 2000 miles on it when this happened. We have had the Jeep about 40 days when this happened, and because Chrysler couldn't recreate the issues, they have just washed their hands of the problem.
2019 Jeep Cherokee lattitude- engine shuts off while driving. I bought my car brand new I reached 4000 miles and I was driving to work my car died and the battery light came on, car went into failure mode so was hard to steer and my flashers would not go on, I sat for a few minutes and tried to restart and the car hesitated and turned over. Two weeks later same thing in the same exact spot. I brought my car to suresky the dealer I bought it from and they said its because it needed an oil change. Once they completed my oil change they told me my oil was barely on the dipstick. This is a brand new car with 6000 miles with synthetic oil I shouldnt have oil loss. I have read online there are 188 other people that have reported this same issue. I am afraid to let my kids drive this due to driver inexperience. Jeep is aware of the issue and will not recall the vehicles, because of the loss they will take, what is it going ot take someone dying because that is what is going to happen, and then Chrysler is going to be sued for not taking the safety of the consumers to heart
The car completely shut down while driving at night on a snowy mountain road. All lights and everything completely shut off. I was able to stop in the opposing lane of traffic and restart the vehicle before being struck. The vehicle electrical system continued to flash into warning and limp mode several times but we were 100's of miles from a dealership. We continued with the problem until we were able to limp home and back to the dealership. The vehicle also revved up to 4000 RPM while my foot was on the brake and not touching the accelerator. The low tire lights kept rotating to different tires as I drove with none being low. The dealership said it was a vacuum line and they drove it for 10 miles without result. This vehicle almost killed us on several occasions.
The contact rented a 2019 Jeep Cherokee. While the vehicle was stopped at a traffic light, there was a burning electrical odor coming from the front of the vehicle. Suddenly, smoke billowed from under the hood of the vehicle. In a matter of seconds, the vehicle caught fire. The fire department was notified and was able to extinguish the fire. A fire report was filed. There were no injuries. The vehicle was destroyed and towed from the scene by the rental company to a private facility. The dealer and manufacturer were not notified. The cause of the failure was not determined. The approximate failure mileage was 11,000. The VIN was not available....
The vehicle shuts off when approaching 3500 miles. This happens when the vehicle is in motion regardless of speed rendering the vehicle extremely difficult to maneuver. The Jeep was taken to dealer and the mechanic advised that this is a known issue with some of the new Jeep Cherokee containing certain Fiat motors. The vehicles now have a Fiat motor that apparently burns the engines oil every 3500 miles & the shut off is a built in 'safety mechanism' to prevent the motor from burning out due to the lack of oil. This information was not disclosed when the vehicle was purchased.
1. on 3 occasions (most recently 12-2-18) during braking the emergency brake engages itself and the engine continuously engages the starter. Unable to put vehicle in park turn off the starter and after about 30-60 seconds able to put into park and restart the vehicle. On 12-2-18 I was slowing for a stop light and the vehicle wouldn't allow me to put the hazard lights on when I couldn't get the starter to disengage and put into park to restart the vehicle. It occurs without warning and the emergency brake must be pulled up. 2. the brakes often sound like they are rubbing (needing brake pads). 3. the radio will randomly change from fm to sirius and unable to turn off/on or return to the radio menu. 4. the radio volume most of time must be at 15 or higher to listen to the radio and will randomly jump to full volume while driving. 5. the android auto that I use for navigation and telephone will randomly scroll through the telephone contacts and begin calling. I have to unplug the phone to stop this.
While driving vehicle showed on screen that shifting was not allowed causing the car to stall. Having to stop in the middle of the road to shift it to parking and put it back on drive. Also battery light came up while driving casusing the engine to stall and not being able to proceed in drive slowing the car down. Had to turn off the vehicle again on the middle of the road to be able to restart the vehicle.
While driving 80mph on the highway, my 2019 Jeep Cherokee went into complete failure mode. The power in the vehicle failed, I was no longer able to accelerate. Luckily I was able to Dodge my way through traffic and get off the highway and into safety. After 48 hours at the dealership, still no official root cause of why the power failed.
A D V E R T I S E M E N T S
- Tumwater, WA, USA