CarComplaints.com Notes: The 2019 Cherokee is racking up engine complaints for suddenly shutting down while driving. But the problem could possibly be related to the increasingly defective 9-speed transmission which suffers from hard shifts, lurching problems, and a wiring harness defect that can cause sudden shutdowns or an unexpected shift into neutral.
10.0
really awful
Crashes / Fires:
3 / 8
Injuries / Deaths:
2 / 0
Average Mileage:
13,517 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
When slowing to a stop, my car's engine shut off and the car displayed the battery warning light. I was able to restart the car without issue after a few seconds.
Car turned off while driving due to low oil pressure. The vehicle was only4,000 miles into the oil change. No warning the car was turning off, and I was in the middle of a very busy road when it turned off. This design is a flaw and one that will cause serious accidents.
The vehicle decides to reverse in park and in drive while operating the vehicle on the road. The shifting is hard calibration and chugs. The engine has stalled in the middle of driving and completely turned itself indefinitely off. While driving into the parking space the vehicle has numerously and spontaneously decided to reverse in park. The same has happened in drive. The auto engine shut off doesn't work properly as the computer gets confused as to which gear it is in when it starts up. The radio likes to turn itself once in a while so I'd say thats mechanical although the least of my worries. I recently experienced parking in my front yard.. the "D" starts blinking in drive and the vehicle starts indefinite reversing...... this SUV also has bad fuel efficiency getting 12 mile per gallon on freeway and road. Not safe.
The vehicle decides to reverse in park and in drive while operating the vehicle on the road. The shifting is hard calibration and chugs. The engine has stalled in the middle of driving and completely turned itself indefinitely off. While driving into the parking space the vehicle has numerously and spontaneously decided to reverse in park. The same has happened in drive. The auto engine shut off doesn't work properly as the computer gets confused as to which gear it is in when it starts up. The radio likes to turn itself once in a while so I'd say thats mechanical although the least of my worries. I recently experienced parking in my front yard.. the "D" starts blinking in drive and the vehicle starts indefinite reversing...... this SUV also has bad fuel efficiency getting 12 mile per gallon on freeway and road. Not safe.
In motion. Problem with vehicle, any speed, especially cruise control on. Speed set at [ex) 25 mph, traveling decline Jeep downshifts from 6th. Gear to 3rd. Gear. RPM jumps to 4200 from 1500 RPM. Engine starts racing as turbo kicks in. Transmission up shifts to higher gears. RPM stays high, vehicle doubles its speed. Occurs any speed. Any hill. On interstate with grades. No matter what roadway or surface. Did this the first day we bought it. My wife didn't tell me it continued. I found still occurred when I took for 3000 mile service. She said she just avoided cruise control. It will do this on a grade also if cruise is off. Longer grades. At the 3000 mile service I informed dealer dutch miller and called fca Jeep I registered a case #.that day in June. Dealership didn't follow through with Jeep, or visa versa. Jeep couldn't reach us for phones were out for 3 weeks due to storms. Jeep suspended. I called Jeep csm last week. They wanted another tech review. The June service review included taking a brand new identical Jeep limited 2.0 turbo and simulate. It was worse than ours. It actually red lined RPM on grade of rt 119 at oakwood interstate 64 access dealership agreed a problem. No known repair. Computer software or engineering update required by Jeep. Dealer did not report to Jeep csm on first service call. Due to length of time, we needed to repeat. Took in again 07/18/2019. Service writer just typed part observation of first visit. I contacted Jeep to be sure they were aware. Jeep case mgr. Contacted billy at dear who knew nothing of issue and stated he thought it did what the other Jeep did. Case mgr. Told me I could take to another dealer for a different case mgr. I emphasized this is a dangerous condition. Michael didn't want to be concerned with issue, it is dangerous, and I was reporting. Svc. Mgr.said he had spoken to michael, in the hour I have video.
- Charleston, WV, USA
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The contact owns a 2019 Jeep Cherokee. While driving various speeds the vehicle suddenly shut off. The vehicle was taken to world Jeep (681 strewsbury ave, strewsbury, NJ) where it was diagnosed that there was a loose battery electrical cable. The cable was replaced, but the failure continued. The vehicle was taken back to the dealer where it was diagnosed that the alternator was faulty. The alternator was replaced, but the failure continued. The manufacturer was notified of the failure. The VIN was not available. The failure mileage was 85,000.
Brand new Jeep rail hawk 34 miles at time of purchase 410 miles knock sensor and check engine 1812 miles etc and map sensor 2325 miles etc the last two times lost all throttle and no power going up vail pass in co. Almost rear ended by a semi and had to pull over on the shoulder, limp mode.
Vehicle hesitates when accelerating, causing a lag in motion. Have had issues where lack of acceleration has placed my wife and I into a dangerous situation of being in an accident, like when trying to merge in traffic. This has been happening since my wife bought the vehicle in November, 2018. Took in to the Jeep dealer in Colorado springs and was told that nothing could be done until Jeep decides to issue a software update. Have seen similar complaints (hundreds of them) posted on NHTSA and carcomplaints.com. Chrysler/Jeep needs to address this problem before someone is injured or killed.
Engine stalls intermittently while in motion turning left and intermittent delay between pushing the gas pedal and having acceleration start when traveling at moderate speed. Engine already replaced under warranty with the same symptoms occurring. Engine replaced at 5K miles, symptoms repeating at 8K miles.
My vehicle stalls upon acceleration Z I've been told it was bad gas as well as needing an oil change, but the problem continues. Consumer stated my current mileage is right at 15,000. I first noticed the stall issue shortly after purchasing the vehicle in July of 2018. I received a notice of a recall that could cause the vehicle to stall. It required reprogramming and that was done in October. I have noticed the stalling at various times since then. My last oil change was in April at just under 10,000. I go by the oil life indicator on my instrument panel and I had it changed when I had about 15% left on my oil life. There is not chime or warning that pops up when the stall happens. I am usually accelerating after having to slow down or stop. The rpms redline, but the vehicle feels like I am pushing the brakes. It will then "kick in" and accelerate at a high speed even if I'm barely pressing the gas pedal
Vehicle with 23 K miles with oil consumption and coolant problems, with no indicator warning of low oil or coolant level. This vehicle could shut off with no warning, which could cause an accident. This is a brand new vehicle that now will have to go through oil consumption program. According to numerous online complaints, this issue has been ongoing. This could be a potentially huge safety issue that needs to be addressed and/or recalled immediately.
Slowed down before an intersection and when I accelerated, the engine quit and I lost power steering in the middle of the intersection. Have had the car for only one month, 1200 miles on it. This is a dangerous situation.
This vehicle is using 4 qt of oil for ever 3800 miles traveled. It has a capacity of 5.5 qts. The oil warning light does not come on when the oil is low. My experience with this is when I was making a hard left turn the car shut off while driving on a busy 3 lane roadway. When this happens, all the warning lights blink such as oil, battery, transmission. I had to put the vehicle in park and restart the engine. The car was brand new. Only 3800 miles on it. When I called the dealer they said to check the oil. It was 4 qts low. This has happened again just recently at 19990 miles on the vehicle.
My 2019 is about to have it's 3rd oil change, apparently it's supposed to go every 3,000 miles to get an oil change. When I called the dealership the guy that's in services didn't care of my concern regarding the Cherokee turning off while driving during traffic especially in the freeways, all he kept saying yup yup yup. He kept telling me he has a paper stating that Jeep Cherokee new models are built like that now. All he offered was to do an oil consumption test which I have to make an appt for and go every 1,000 miles to get it read. I mentioned that the compass has the same type engine, however, with the compass I would go 5,000 miles or more. I cannot continue to pay for a car that puts me and my family at risk for accident. My car turns off completely all the lights on the dash board turns on before turning off and states it's the battery when it's not the battery. Why hasnt this been recalled or fix my Chrysler or Fiat! the first time it happened was around christmas time then 3 months later. I had to get my first oil change before the 3 months of getting it.
Everything down to the engine has been replaced and still having problems with the idle being high sitting or moving, usually a very quite vehicle is now loud, smells like gas is leaking, auto shut off works sometimes, the unlock button on the handle most times won't unlock, when there's no one in the Jeep and the button is pushed on the handle it says to push break to start the vehicle while still trying to unlock the doors and outside of the vehicle, hesitates to take off at times while pulling out from a stop sign or to pass someone
I purchased a 2019 Jeep Cherokee and in less than 3,000 miles the car broke down. It gave no indication, just completely shut off while I was driving in the middle lane of a fast-paced highway and almost killed me. The dealership told me it was low on oil and they assumed since the car was so new then maybe it hadn't been properly filled. As the vehicle approached 6,000 miles, the issue occurred again and the car was stalled in the left lane of a small road, blocking traffic. Now they tell me that there was a defect with the engine and that it is burning too hot and, therefore consuming the oil at a fast rate. I can't tell you how shell shocked I was to have my brand new Jeep vehicle stall twice on me in the middle of traffic and had no idea how dangerous the motor was. I have spent a significant amount of time and energy trying to get this vehicle fixed as well as not having a mode of transportation as it stays in the shop for I don't know how long. Bottom line, I would like to hear from you directly about what my rights are as a consumer regarding this issue and the lemon that we leased. I want to know what your company does to make things right for their customers. I am a lifelong Chrysler buyer, have been very loyal as a customer, but the treatment I have received so far from the dealership and throughout this entire process has been extremely disheartening.
On 6/8/2019, I pulled through my gate, left the vehicle in park to close the gate which takes a few seconds. My vehicle completely shut down. Restarted, ac was off, audio also off. Drove for about 35 miles, made 2 stops, all ok. Next leg of trip approx 20 miles, coming into another town and approaching traffic light. At the light as I stopped, the vehicle again shut down in drive at the stop light in considerable amount of traffic. This was not the auto stop/start, it shut down again. Had to put in park, it did restart, and again, ac off, audio off. Proceeded to my next stop where the vehicle tried to shut down as I pulled into parking spot, I was able to complete parking. Upon returning to the vehicle, it started, but now have back up camera failure which has not worked since that episode. This was terribly dangerous as I was in a lot of traffic and was helpless until I got it to restart.
Vehicle randomly stalled while driving. Had oil changed by dealer very recently. Unknown cause. Based on recalls for related vehicles, possibly caused by faulty transmission or electrical system. Occurred after stopping at a stop sign, and then accelerating up to 45 mph on a busy road. Shortly after accelerating, the touchscreen went out, the vehicle stalled, and the battery light came on. Was luckily able to pull off on a small area at the side of the road to let other cars pass. Was only able to get going again after turning off the engine and restarting it.
Just purchased vehicle 3 days ago. Has 3,300 miles on it. Every time I've driven it today, the radio volume and reception fades in and out. On every channel. I don't live or drive in remote areas, so it is not a signal issue. I enjoy listening to music while driving, but this was so annoying that I rode home in silence. The fade in and out happens regardless of motion of the vehicle or volume I turn it up to.
A D V E R T I S E M E N T S
- High Point, NC, USA