CarComplaints.com Notes: The 2019 Cherokee is racking up engine complaints for suddenly shutting down while driving. But the problem could possibly be related to the increasingly defective 9-speed transmission which suffers from hard shifts, lurching problems, and a wiring harness defect that can cause sudden shutdowns or an unexpected shift into neutral.

10.0

really awful
Crashes / Fires:
1 / 2
Injuries / Deaths:
0 / 0
Average Mileage:
9,342 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2019 Jeep Cherokee electrical problems

electrical problem

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2019 Jeep Cherokee Owner Comments (Page 12 of 13)

« Read the previous 20 complaints

problem #32

Aug 272018

Cherokee

  • 1,247 miles

A D V E R T I S E M E N T S

Vehicle locks up and completely dies while being driven at high speeds. Steering wheel locks up. Must come to a stop to put in park and restart car.

- Joplin, MO, USA

problem #31

Jan 012019

Cherokee

  • 1,646 miles
This is the third time we have had an issue with my wife's Jeep. 2019 Jeep Cherokee limited. First issue was just over a thousand miles, spent almost a month in the garage. Going down the interstate at high speeds the car shuts down and you lose all power steering, the brake pedal gets hard, etc. You lose all lights in the dash, all power going up hills, have to stop completely and restart in order to go anywhere. Serious safety issue as reported to Jeep multiple times now and they have said is fixed. We have requested they swap out our vehicle with another new Jeep and they refused. This is a serious serious safety issue where the ability to safely drive the car abruptly stops while you are driving. Power steering completely shuts down as does the car transmission making it so you can go nowhere. We have been almost wiped out by a semi truck on the interstate, this is after their third attempt at fixing the vehicle and saying it is fixed. And safe. We have requested time after time for them to give us a new Jeep and they refused because they don't want to dish out the money or whatever the case is. This vehicle can lose power steering and the transmission can go into neutral at any time while driving down the road causing you to be left with a very unsafe vehicle at highway speeds and potentially unable to steer the vehicle. It is a miracle that my wife who was 40 weeks pregnant at the time was able to put all her muscle into the car and steer it away from going over a cliff the first time when it died. The second time we were on the interstate on the way to a doctor's appointment. Third time was today on the interstate again.

- Windsor, VT, USA

problem #30

Dec 292018

Cherokee

  • 285 miles
Our brand new 2019 Jeep limited 4 X 4 with V6 engine (285 miles) was started up in our driveway I noticed the battery light was on. The dashboard stated the start/stop function was no longer working. The seat would not move for driver 2. we needed to get to an event and attempted to pull out of the driveway when we noticed the power steering was not working. We returned the car to its spot on the driveway. The car was started this morning with no battery icon showing and no dashboard memo. I'm afraid to drive this vehicle and will get it to a dealership.

- Somerset, NJ, USA

problem #29

Nov 292018

Cherokee 6-cyl

  • 5,000 miles

A D V E R T I S E M E N T S

While pulling into a parking lot the vehicle engine shut down, it has done this three times in the past week. Vehicle is now at the dealership. I had to put the vehicle in park in order to restart it.

- Yukon, OK, USA

problem #28

Nov 302018

Cherokee 4-cyl

  • 4 miles
Today we bought a new 2019 Jeep Cherokee VIN [xxx] from quirk dealership in braintree MA. The car stalled 100 feet from the dealership leaving the lot - no ability to steer all systems died. These cars need to be recalled, very scary in traffic with no ability to move. This is not the first complaints I have seen, please help the consumer by recalling these vehicles. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Franklin, MA, USA

problem #27

Nov 012018

Cherokee

  • 50 miles
The radio volume continually fades in and out all of the time. Many 2019 owners have the same problem. Factory issue.

- Monroe, WA, USA

problem #26

Nov 022018

Cherokee

  • 1,109 miles

A D V E R T I S E M E N T S

Was at a 4 way stop sign getting ready to pull off when vehicle stop working. Tried to recrank the vehicle but it took 5 minutes to start again. Called dealership and took it to the service department. About a week and a half later vehicle started having issues again. Vehicle started to stall and have a very slow take off. Take off was so slow until I had to sit 15 minutes before take off.

- Houston, TX, USA

problem #25

Nov 052018

Cherokee

  • 14,000 miles
Car will stall while in motion and come to a complete stop. It's very dangerous to have a new car stall in the middle of traffic. I have contacted the dealer and they have

- Memphis, TN, USA

problem #24

Jul 122018

Cherokee

  • miles
The contact owns a 2019 Jeep Cherokee. While driving approximately 15 mph, the vehicle stalled and an unknown electronic symbol illuminated. The vehicle was taken to crowley Chrysler Jeep Dodge Ram (860-261-3000, located at 1461 farmington ave, bristol, ct 06010) where the software was upgraded, but the failure recurred. The vehicle was taken back to the same dealer and an unknown failure code was located. The dealer also diagnosed and replaced the engine. The manufacturer was made aware of the failure and advised the contact to file for an arbitration. The contact filed for an arbitration. The failure recurred and the same dealer installed a flight controller to track the failures. The contact later received notification of NHTSA campaign number: 18V739000 (power train). The vehicle was repaired per the recall and the contact stated that the vehicle "appeared to be repaired"; however, she wanted the vehicle replaced. The failure mileage was unknown.

- Wolcott, CT, USA

problem #23

Oct 242018

Cherokee

  • 5,200 miles
Vehicle would not start. Had it towed to the dealership and they replaced the park/neutral safety switch.

- Springfield, MO, USA

problem #22

Oct 242018

Cherokee

  • 4,000 miles

A D V E R T I S E M E N T S

My 2019 Jeep Cherokee latitude was just exiting the interstate and approached a light on the off ramp. Upon stopping and trying to accelerate my Jeep began beeping and the "drive (D)" started blinking on the dash and gear. During this time my vehicle would roll backwards to the off ramp unless the emergency break was engaged. I was not able to press the gas, shifting into other gears did not do anything and the breaks were locked out. I was sitting in the bike lane blocking traffic and hoping to not get hit. I was able to roll downhill about 50ft and steer onto a side street. Once there I again tried to shift to different gears and nothing seemed to work. As mentioned my breaks were locked and the gas pedal was out of service. Finally, after exiting the major intersection I tried turning the car off and back on and it seemed to clear the error. My car is currently in the shop for this problem. Something needs to be done about this though. If this would have happened seconds before serious injury or deaths could have been involved.

- Dupont, WA, USA

problem #21

Oct 222018

Cherokee

  • 4,800 miles
I have a 2019 Jeep Cherokee with 4,800 miles. Periodically while driving, the battery/voltage indicator comes on and the car completely shuts down. It has been very scary and dangerous. This has only happened on slower, city streets so far. The car restarts after its put in park. Its at the dealer, but no luck finding a cause yet. I have attached a photo of what it looked like when it last occured.

- Newport, WA, USA

problem #20

Aug 192018

Cherokee

  • 40 miles
First we weren't able to take vehicle home the day we signed the finance papers, 8/19/18, due to battery being dead. We then picked up car on 8/20/18. Kept vehicle till around the 23rd. The Jeep Cherokee turned off in traffic and went into battery protection mode. We had to put car in park and restart. We were almost rear-ended. I then called dealership to talk to salesman and he was busy so I asked for manager who then told me that the salesman would call me back. When I told salesman about the incident I was told to drive with start-stop function off and to wait till next day to see if it did it again. The vehicle didn't start in the morning and then tried second time and it turned on in battery protection mode so I took it in to dealership and was given a loaner. We then picked up Cherokee on or around 8/31/18. We were told the battery was recharged. The Cherokee then started to turn off again in traffic so I took it back on 9/5/18. I was given another loaner. I was then told to pick up Cherokee on 9/18/18. I was told that they didn't find anything and couldn't recreate the incident. Ever since we received the Cherokee back on the 18th we keep the start-stop function off. Now the tire pressure sensors keep coming on and off and the gas is going at a faster rate then before. Not sure if sensors are working correctly. Took car back to dealership on Sunday 10/14/18 and was told to call service the next day because they had no loaners. Today 10/21/18 vehicle turned off while driving out of parking space. Car restarted but do not trust driving this vehicle with my family inside. There has been several times the vehicle didn't accelerate while stepping on the gas pedal.

- San Antonio, TX, USA

problem #19

Oct 132018

Cherokee

  • 2,300 miles
While vehicle in motion, charging system/battery warning light illuminated. Within 5 minutes of this incident, tire pressure/run flat warning indicator illuminated. Recommended pressure of 36 psi incorrect. Received 2 recall notifications on app and email. Then both recalls disappeared.

- North Richland Hills, TX, USA

problem #18

Oct 012018

Cherokee

  • miles
The car stalls while driving at low and high speeds. The engine will atop completely and the car rolls back or begins to drive backwards when it's restarted. This is a real safety concern as I have almost been hit 4 times now due to the car stalking in atop and go traffic and another time while driving at high speeds. Also, the car appears to chug or hesitate to change gears. It's is slow to pick up speed and at times, it will not accelerate. The radio fluctuates in volume level constantly regardless of the programming and it's so bad that you can't even use it. I'm concerned for the safety of myself, my children and others as well. Chrysler appears to have no concerns. Unless someone dies, I'm afraid this issue will not be resolved.

- Mission Viejo, CA, USA

problem #17

Oct 072018

Cherokee

  • 1,980 miles
Takata recall. I was merging into the turning lane in busy traffic. As I was applying brakes and coming to a low speed the voltage light came on and the Jeep completely stalled and lost all drivability. No other lights or anything was in the dash just the voltage. I put the car in neutral and managed to get it back started before getting hit in a busy intersection.

- Jonesboro, AR, USA

problem #16

Oct 022018

Cherokee

  • 4,900 miles
The contact owns a 2019 Jeep Cherokee. While driving 15 mph, the vehicle stalled and the battery warning indicator illuminated. After a few minutes, the vehicle was able to be restarted and drove normally. The vehicle was not taken to a dealer or an independent mechanic for diagnostic testing. The manufacturer was not notified of the failure. The approximate failure mileage was 4,900.

- Grand Prairie, TX, USA

problem #15

Sep 262018

Cherokee

  • 700 miles
I was at a stop waiting to make a left hand turn, when I saw an opening to turn I accelerated, turned the wheel and had just barely cleared the oncoming traffic when my car stopped accelerating and my engine cut entirely. I coasted through the rest of the turn with no power just barely avoiding being hit. I looked at the dash and saw my battery light flashing and my info center displaying the message you see when you first enter your car "to start engine put foot on brake and press start button" (or some variation of this phrase, I can't quote it verbatim). It had stalled. I turned the car back on, called the dealership and they immediately sent someone to pick it up. I have owned my brand new car for 11 days and have only 700 miles on it. The dealership cannot find anything wrong with my car, cannot recreate the situation and there is no apparent recall on my car's year. There is, however; a recall on the model. Fca's advanced communication for recall U87 on 8/16/18 does list my model year and the original documentation for NHTSA's 18V-524 does as well. The actual recall does not. I'm concerned as this recall documents an issue with the powertrain control module (PCM) that "may have been manufactured with a suspect voltage regulator chip on the electronic circuit board. If the PCM fails, the customer may experience a no-start, a start-and-immediate stall condition, or an engine stall while driving". that is an exact quote from the fca communication on 8/16/18 which lists my model & year. The dealer is unable to address this though as the recall does not. Its clear to me this is the issue but this small exclusion of my model year leaves my dealership with their hands tied and me with a potentially unsafe car.

- Conshohocken, PA, USA

problem #14

Sep 282018

Cherokee

  • 9,557 miles
Vehicle stalls no re-start traveling 80 mph on interstate. Complete stall dead stick, no dash lights, no power.!!! coast to stop no re-start. Dead

- Lake City, FL, USA

problem #13

Sep 212018

Cherokee

  • 869 miles
While driving down the road the battery light came on followed by the etc light then the vehicle died without any other warning

- Rochester, NY, USA

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