This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I keep getting a -??service shifter-?? message and all gears light up red. This has now happened about 15 times. I asked a dealership about it, but they said they would have to correct all of the wiring. I saw that many other jeep cherokee owners also experience this same issue and it does not go away.
At exactly 37000 miles my service -??shifter light-?? comes on every 4-5 days. I-??ve noticed in the warmer months it comes on more frequently. During the cold winter it came on twice. It-??s becoming warmer again and it-??s popping up often. My husband has a 2017 jeep Cherokee with the same exact issue. Our dealership gave us no answer to this problem. Not sure why, i just hope this doesn-??t cause a major issue or hopefully a recall soon to fix this!
2018 Jeep Cherokee The power transfer unit malfunctioned and had to be replaced. A warning light indicated that there was an issue. It cost more than $5000 and the part was on back-order for 2 months. The dealer explained that they had so many power transfer unit replacements they could not repair my car unit the back-ordered part arrived. I also paid $2000 or more in rental car fees during that time. This all occurred only a few months after the manufacturer's warranty had expired. The repair was completed at the dealer. I am filing this complaint because Jeep Cherokees from 2017 had a recall for power transfer units. My car was built in 2017. I believe the power transfer units in some of the 2018 Jeep Cherokees are also faulty. There are many, many posts online regarding this issue. I appreciate that you are able to look into this. Best Regards
- Pasadena, CA, USA
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Service shifter light comes on intermittently. Have noticed a -??catch-?? that occurs at times when accelerating when the light is on but not every time.
Last week we noticed steering wheel controls not working, steering wheel heater.. cruise control, , hands free, controls Today took in to Jeep dealer In superior Wi was told it is the Clock Spring, squib, , said that we have to replace entire unit including new airbag.. as we do not know for sure if until the work done, air bag would deploy as per dealer, he isn't 100 percent sure.,and the entire thing has to be replaced at a hefty cost of $1000 as well as safety, being told that other larger trucks and Jeep models have had this as a recall I contacted JEEP and they said nothing they can do, , but to hang on to receipts in the event of a future recall.. we do not feel that they are treating this as the safety issue that it truly is. This is after we have had rear driver caliper replaced over heating and seizing, at $800. also been told this is common for Jeep and another safety issue as well. The dealer said both are recall worthy on this vehicle.this has been all within 50 -60,000 miles.. We feel something needs to happen here before someone gets killed. Thank You
The trunk has leaks coming in. It happened 1 year ago and it is now happening again. Last year jeep charged me almost 4 thousand dollars to replace the computer system because of a leak coming in and shorting the wires. It took 3 months for them to fix. I now see a similar issue was recalled in a year previous model of my car.
Service shifter notification comes on, all lights on shifter light up. I-??ve had it -??fixed-?? 2 times under warranty and it continues to do it. Owned since 2017 and this has happened more times than I can remember. Dealership has little answers. Eventually car will begin sputtering, all service lights come on, you lose control of brakes and steering and have to pull over. Turn off, take key out, open door. Let it sit. Turn back on and typically will drive fine until the next time. All supposedly related to service shifter.
In the beginning of July, the parking brake engaged on its own and a warning came up on the dash. It took some jockying to get the brake to disengage but it continued to happen. We took it to the dealer where purchased who told us that the parking brake control module was damaged by water and that bedause of this the extended warranty that we purchased for a few thousand dollars would not cover it (even though we were told it covered everything). The dealer wanted $2000 to fix it. I took the Jeep to a qualified mechanic whom I deal with, and he replaced the the control unit. We picked up the car and a week or so later the brake came on again. We took it back to the mechanic who dug deeper and found out that the body of the car was leaking, and water had run down and into the control unit again. It is now November (going on five months!) and we still do not have the car back because he is waiting for the part to come in. I'm a pretty patient person but this is ridiculous. I'm paying for a car that I haven't had for five months and then I'm told this is a common issue with Jeeps and no warranty will cover it. I sincerely beleive this should be arecall issue by Jeep. Especially when they cannot get me a part to fix it for months! Any help you can render is much appreciated. Thanks
Turn into our street, windshield whippers came on. Fuse blown, take out still stay on. Kept changing them, Fuse kept blowning. Replace mod with turn single, wheel part. Pic sent. Worked two weeks, did it again. Now they are saying it's the radio is pulling to much, relay needs to be replace the radio. Which mileage, radio, back up camera, whatever else is connected together causing the problem. This safety problem because back up could hit someone or something, whippers just coming on scared, hurting window, windshield whippers it self if dry out. This should be recall and concern. I don't understand why this not. Jow it's taken so long figure out problems at car place. They took the suv apart still cant figure problem out. Thank you [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
I am getting random "service shifter" fault message displayed. No apparent fault or change when driving. Contacted Jeep dealership and am told this is very common issue with no long term fix. Fix the problem please.
I believe the shifter bezel is faulty. When pulling out of my drive way backwards a service shifter light came on and caused me to get stuck sideways and having multiple cars nearly tbone be because the hazard lights wouldn-??t turn on after. I can-??t even drive because of this incident I don-??t feel safe in this jeep!!! I called jeep in Elk Grove California and they never heard of it, however I-??ve found over 500 issues on Reddit and other forum sites of people having the same issue but more at 16,000 miles! No because I don-??t have the money to fix their faulty product. The light -??service shifter-?? appeared right when I put it into drive then everything went to [XXX].
the infotainment screen flashes a warning on red screen "911 Car Phone malfunction contact dealer". It has done this intermitently for the past couple of weeks. A few times I've started the vehicle and the screen is black, no back up camera, no a/c, no back up warning tone (I back up the vehicle from parking spot using the mirrors and the screen comes on a few minutes after vehicle is moving). I am concerned because I don't know what else isn't working and if something electrical will fail while driving. A couple of weeks ago I made an appt with the local jeep dealer and today was told I need a new radio at the cost of at least $1250 (the dealer has ordered a new radio could take a couple days to a few weeks he wasn't sure). When researching this problem online I saw numerous compaints similar to mine but I don't know if anyone has reported the issue to the NHTSA because the dealer states its a bad "radio"...but if the 'radio' controls the backup camera, the climate controls and other functions on the screen it seems like more than just a radio problem to me. The vehicle has 55,000 miles so the screen hasn't been used excessively like a vehicle used for long distance daily commutes.
While driving I receive warnings I need to service my shifter. Warning stays on instrument panel and disables all other settings and screen. Also all lights light up on shifter unable to see which gear the car is in. THIS IS STILL HAPPENING EVEN AFTER i GET MY OIL CHANGE. AND THEY RESET THE OIL CHANGE.
The contact owns a 2018 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle stalled with several unknown warning lights illuminated. The vehicle was taken to the dealer, and an unknown repair was performed; however, the failure recurred. The vehicle was taken back to the dealer, who informed the contact the vehicle had an electrical failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 46,000.
This vehicle is designed to be a flat tow vehicle for a class a motorhome. No one made me aware of the death wobble and this caused an accident which could have been deadly. We did 13,000 dollars in damages to my motorhome and jeep. After hours of research i found this to be a common problem from Jeep. i contacted the local jeep service department and they were not aware of this. Come to find out there is a jeep part to correct the problem, at a cost of $286.39 and a labor charge of $460 to install. If jeep is aware of this problem, why are they not advising the public to not flat tow this jeep until the necessary parts are installed. There is nothing in the manuals regarding this problem!
The system that failed was the fuse panel that controls the engine and the steering of the car. How this put my safety at risk was I lost all control over the car I could not steer or get the car to turn back on for about 30 minutes. The problem has been reproduced by the dealer. The vehicle has been inspected by the manufacturer. There we no issues prior to the failure.
A D V E R T I S E M E N T S
- Lee, MA, USA