This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2018 Jeep Cherokee. The contact stated while driving at approximately 30 MPH, the vehicle stalled and stopped in the middle of the road. The contact stated the instrument panel had begun to flicker on and off. The contact was able to restart the vehicle however, there was vibration, and the engine was running very rough. The contact had taken the vehicle to an independent mechanic, where it was diagnosed and determined that the Electronic Control Module and the throttle body and O2 sensor needed to be replaced. The vehicle had been repaired; however, the failure reoccurred. The manufacturer had not been informed of the failure. The failure mileage was unknown.
The service shifter light keeps coming on. Sometimes when stopped in traffic the vehicle-??s transmission will shift from drive, to some unknown position, then the engine will stall out when attempting to go forward with traffic. The car will then not start and the shifter will not allow any gear shifting to be done. Can not be put into neutral in order to be push or easily towed. This has happened 4 time within the past 18 months. Each time the dealership acts surprised and responds that they have never heard of a service shifter issue before. They tried a software update, which didn-??t help. They also stated that they could replace several parts that added up to over $2000. Stated it wasn-??t their problem since it is out of warranty. Yes, it is available for inspection. Always being out in risk at busy intersections due to a potential of being hit in the rear end of the car because people expect your car to be moving. Have had several cars swerve at the last minute barely missing me. And having to exit the vehicle is even more dangerous. Yes, the dealer has seen the issue along with an independent repair shop. Service shifter message is on most of the time but no one really knows how to fix it.
Was driving and "Service 4wd" came on, no change in the driving, then went off and comes back. Now I'm getting "Service shifter" no change in the driving but all the lights on the shifter (P, R, N, D, +/-) are all red and display won't move from Service shifter.
I believe TSB 08-054-18 does not take seriously enough the danger of an automatic car shutting off mid drive. Only by luck did I avoid being hit on a small road. This has happened pretty much every year of owning the car but I thought it was a fuel/oil issue related to weather until the shifter messages popped up this year.
As I am driving the service shifter notification comes on and all my shifter lights come one and I can-??t see the dash board. I have to pull over and turn the engine off to cut it back on. This is an ongoing issue Jeep says they didn-??t find anything or I just need my oil changed.
- Southaven, MS, USA
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The contact owns a 2018 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The contact pulled over and waited to restart the vehicle. Additionally, the vehicle made abnormal sounds while restarting. The vehicle was taken to the dealer; however, the dealer was unable to duplicate the failure. There were no error codes retrieved. The dealer replaced the spark plugs and alternator; however, the failure recurred. The vehicle was not repaired. The manufacturer was not made aware of the failure. The contact related the failure to NHTSA Campaign Number: 18V524000 (Electrical System) however, the VIN was not included in the recall. The failure mileage was approximately 110,000.
My car keeps stopping in the middle of me driving. I've had the car about a year and a half. Today the electric throttle light is flashing and car did not want to go in the middle of a double intersection and highway. Yesterday it read oil pressure.
Within the last 6 months this vehicle has left me stranded at least 5 times. The first time it overheated because the heating coil is so close to another line that is created a hole that caused the vehicle to overheat. The second time was an ignition coil. The third time was because it was time for an oil change which was not the case because it wasn't even time for an oil change. The other times were (battery) related but yet with the battery being replaced 200 bucks later I am left stranded on the road in the middle of traffic without any indication that it was going to cutoff. I fear taking it on the interstate. Within the last 24 hours I have been left stranded after having the dealership again yesterday tell me I need a new battery which I replaced but yet broke down again this morning. The vehicle will start but it seems like now 2-3 minutes it cuts off while driving and has to be jumped by another vehicle. This has to be an electrical problem...the lights don't dim; everything stays on for a bit once I take the keys out, but yet I am being told my VIN has no recalls. Once again there is no lights or anything that appear on the dash letting me know where is an issue.
All LEDs on shifter light up and and "Service Shifter" appears on dashboard screen. This happens every few hundred mile and could result on transmission locking out. Apparently this dangerous and is a very common problem that should be a factory recall.
SERVICE SHIFTER WARNING -takes up full screen on vehicle cannot see any other specs of the vehicle -safety, service shifter recalls in past day to not operate vehicle. This warning randomly comes on when no problem is present. -the problem has been recreated on multiple occasions for dealer, mechanics, and friends -has not been inspected. States not sure what causes this -no other warning lamps came on and none can come on since this takes up the entire screen and places the MPH in smaller lettering at the top
Shifter failure. All lights on shifter control panel lit (park, reverse, neutral, drive). Service Shifter message on dash cluster and message stating -??must be in park to shift gears-?? or similar. Shifter must be replaced.
With in a month of purchasing and many times after the dealership supposedly did a update to the shift shaft but always returned I turn car off have to wait and it goes away now it is staying more than usual and appearing more also with in a month my air bags had faulty wiring Thomson dodge only fixed one under driver seat bc their dx only showed one default a month after that the passengers air bag wiring went bad they refused to fix it so with in first year my passenger air bag needs to be repaired I am driving w two faulty car issues that I practically bought this is dangerous after review many complaints from other same make and model jeep owners shift shaft message and air bag message to replace
Floor shifter jumper wiring harness. Manufacturer Part Number: 68413957AA. This is a common issue with these vehicles. This happens out of nowhere and is not something that happens due to wear or old age. This should be a recall due to the safety of the driver.
Service Air Bag Light came on three different times when turning left. The third time it came on the vehicle died in the middle of an intersection and dashboard lights lit up. Took vehicle to Dealer, they said there were codes and a star case S1808000180, they tore apart center console. Did not find a problem, they test drove car and said no more codes. I picked up vehicle and after driving approx. 30 miles home, service air bag light came on again while stopped at light and car died. Car was towed to second dealer, codes popped up U0103, U11DE, U0002, U1465, C10CD. Dealer did not know how to fix. Called Jeep customer cares. Car has been out of service since May 13, 2022. Going to a third dealer on June 9, 2022.
While driving, vehicle shuts off without warning, this has happened 3 times even though the car was supposedly repaired with a new battery and a new alternator.
My Jeep Cherokee with only 43,000 started to randomly give me error messages that says "service shifter". This has happened multiple times when I am driving and all my lights on the shifter light up red and I am unable to determine what gear I am in. I have to stop driving turn my engine off and back on to get this to correct itself. In addition, one day I was driving and all of my headlights flickered and all of my dashboard lights went out for 5 seconds then came back on. My battery has died twice now recently and there was nothing left on. Due to these issues and the fact that I do not have a check engine light on, I called Jeep to see if there have been any recalls or other complaints, I was informed that there have not been. I have been doing some research online to find multiple forums where people with 2018 are having the exact same issue. This is posing a safety risk and I would like to see what steps can be taken since I am not the only one.
A D V E R T I S E M E N T S
- Rancho Cucamonga, CA, USA