This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The message service shifter appears, and all of the gears on the gear shift light up. There is no specific reason this happens. It has happened multiple times, sometimes while in motion and braking, sometimes while the car is parked. It started when my car was no longer under the 32,000 mile warranty at the dealership. This seems to be a popular issue after I researched it.
Turned on just fine, pulled out to the street from the store gradually. Slowed down for the red light and before I stopped all the red lights turned on on the shifter and then on my screen it said service shifter. I've only own this car for a month and doesn't even have plates on it yet. 43000 miles when bought and I'm not a happy person
The service shifter error has repeatedly coming on despite the shifter harness being replaced twice, the harness being replaced and computer updates. All the lights on the shifter turn red. The car randomly jumps to 5000 rpms and will go into neutral or park while driving. The car will hesitate when accelerating from a stop and is very unsafe to drive. I have contacted Chrysler Jeep about the issue and the car has been in the shop multiple times over the year and has recently been in there for a month.
Upon entering a left or right turn in motion, vehicle shuts off and displays a message saying the vehicle must be stopped to shift. Upon restarting the vehicle it takes multiple attempts to get the car started. It has happened twice to myself, and once to my wife whom is pregnant and was in an intersection when it occurred. This problem has occurred on multiple days.
- Pasco, WA, USA
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The car will randomly say service shifter and to get this off you need to cut the car off and then restart it. This started a couple of months ago and has been effecting numerous Jeep. How can other models have a recall for it but not the 2018. All the lights will come on in the shifter basically saying every gear is in gear.
"service shifter" message appears in the meter cluster and message does not disappear until engine is shut off and turned back on. All lights on the shifter (in the center console) illuminate and do not turn off until the engine is shut off and turned back on. Phenomena occurred both at first start up as well as while driving on a major street.
Service shifter warning comes on, all lights in gear shift ( automatic transmission) light up red. Has happened 2 times in 2 days and was just at dealership for service 2 days ago.
When I put my Jeep Cherokee in reverse, my screen started glitching and then 'service shifter' came on my screen. When I looked down at my shifter, all the lights were lit up, so I put it in park and cut the engine off. When I started it it was gone. The next day, this came on again - as I started the car so I again, shut the engine off and restarted it. After getting 2 miles down the road, the service shifter came back on and not even 15 seconds later, my car abruptly put itself in park, my lights went haywire, my steering wheel went stiff as if there was no power steering available, all as I was slowing down to a stop since I've read about people wrecking after this light came on. I checked my VIN for a recall, but couldn't find one and I am not about to pay out of pocket for an unsafe hunk of metal. I'm still under warranty at 32,800 miles on my 2018 Jeep Cherokee, but I fully intend on letting every person I know that has an fca product to stay away from them if this does not become a recall. The pictures below are of the first time when I was backing up in my parents driveway. I didn't get pictures of the second time driving down the road because my Focus was on getting home safely trying to not go over 25-30 mph.
Within the first 3-5 minutes of driving the vehicle after starting it, an error message will appear that says to put the vehicle in park and select a gear. This message usually appears when I begin slowing down towards a stop light or stop sign and prevents me from accelerating and I also lose my power brakes. Once my vehicle is stopped. I'll switch into park like the vehicle says but when I switch back to drive I have no power. I have to turn the car off and attempt to restart to get power again. Multiple times this error has caused the car to stall and cut off while still in motion. Once the car is off, I have to usually wait 2-3 minutes to restart it an it can take multiple attempts to restart the vehicle. This error is extremely dangerous as it causes the vehicle to lose power while driving and leaves the driver stranded with the vehicle in the middle of the road often in an intersection.
The service shifter light comes on all the time. It lights up all the lights on my shifter and freezes my dashboard screen to just show the message service shifter. It stays like this until I turn my vehicle off and then when I wait a bit and turn it on again it will be off but if I don't wait long enough it will still be on. It will come on no matter what speed I am going. I can be going at highway speeds or stopped in traffic. I had it come on yesterday as soon as I started my car before I even put it in gear. It can happen multiple times in one day or not happen for a week. I am concerned that when I am driving on the highway this could lead to a major mechanical breakdown and cause an accident.
Driving the vehicle on a main street at about 45 mph the engine stalled coming up to a red light turning right. After shifting back to park and struggle to turn over and restart, able to get back home with same problem occurring 2 more times. Replicated the issue again parked at the house with a very hard struggle to start. Steering and engine power completely gone.
Car randomly shuts off- has happened approximately 8 times in the last12 months. Car is in motion- as brakes are applied to slow down.. car just dies without notice. So far I'm lucky it's only been while I'm not on the hwy. But approaching a stop or turn. Takes a couple minutes and a few hard cranks to get it to restart.
I bought the car in November 2018. The first 6 months I battled the wind shield wipers going out. As I had to see the dealership 5 times before they were properly fixed. Now for the past month I have had a service shifter pop up and I have called the dealership and they said they would get back with me. Now the service shifter is popping up everyday and it seems Jeep has gotten a lot of complaints with this. Need some advice of what to do if dealership will not help. It's happening every day!!!
While driving, car will shut off engine/electric shutdown. It happens while the car is moving and the power steering goes making it very scary. Once the car comes to a stop the only that comes on is the battery light.
My service shifter light comes on every 3,000 miles. Two months ago I was approaching a red light and my service shifter light came on and my car just shut off. My baby was 5 months at the time and we were in the middle of traffic. I tried to start it up but had no luck for 15 minutes, it eventually started and continued to stall on my way home.
Turned on the vehicle and immediately all the red lights were lit up on the gear shifter. It said service shifter and would not move to a different screen. Concerned about this I googled it, and followed instructions to reset. I turned the car off and waited 30 seconds, turned it back on, nothing so I drove away. 10 miles later the car dings, service shifter, and the shift lights were all lit up again. I parked, turned the car and followed the same procedure. Within 6 miles it did it again. This seems to be a problem with Jeep Cherokee's and it is not just the 2018 model years, it seems to be so common that Jeep performed a recall on other Cherokee years.
The car stopped working while in motion in the middle of the street while turning towards my apartment complex. I had my daughter inside the car with me and I was afraid cars will come since I was in the middle of the street were cars pass by to enter the apartment complex. I was able to push the car after calling my dad who helped me take it to a safe spot and jump start the car. The car worked after doing a jump start and I was able to park it at my parking spot. The next day I was leaving to drop off my daughter to school and same thing happened again. I was inside the car coming out (in motion) and the car stopped suddenly and wouldn't turn. I called road assistance this time. They sent me a towing company to take it to the closest Jeep dealership. Since the car was not able to turn on at all, they were not able to take it. They said the car need it a flat bed tow truck since it didn't start at all. They were able to tow the car 3 days later on Saturday 12/07/19 by a towing company that had a flat bed tow truck and took it to the closest Jeep dealership. The car is currently at orlando Dodge Jeep dealership and they said the win module needs to be replaced, the battery needs to be recharge and get new keys. I bought this car brand new with 0 mileages from Jeep dealership only 1 year and 6 months old. I decided to buy a new car in order to avoid risks like these one of being left in the middle of the street/road with my daughter inside the car. Thankfully this did not happen in the middle of route I-4 were I normally drive.
A D V E R T I S E M E N T S
- Houston, TX, USA