This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Bought it 6weeks ago the next day the service gear shifter light cane on pulling out my driveway at 6 am later that evening it came on again driving to the grocery store.. a couple of days later it came on again.. it comes on randomly and all the lights on the gear shift are lit up red.. I have to turn my Jeep off and on to make the lights to go back to normal and take the service gear shifter notification off.. it even comes on while driving down the highway
While driving ABS, check engine, parking brake light up. Brakes start to shake like if a tire is slipping but its not. Steering wheel gets stiff. Transmission shifts very hard, all symptoms go away if the car is warm sometimes. Its impossible to predict when it will start doing all of these symptoms at once. We have not taken the vehicle up to high speeds until we take it to get checked out by the dealer.
My sensors only work sometimes, my key fob only works when it wants. It's starting to have issues. My Jeep stopped working on the highway all of a sudden
Attempted to activate the electronic range select (ers) while driving. Immediately, all of the prndl lights illuminated red and the dash displayed the message "shifter service". moving the shifter back to fully automatic did not clear the error or the prndl lights. I stopped the vehicle, turned it off, then restarted the engine and the error cleared.
On 12/15/20 I drove less than 1 mi. Downhill, stopped at the stop sign & the engine quit & battery light came on. Engine restarted about 5 min. I was low on gas, so gas was added & I filled tank. The engine quit the next day at the same spot. It restarted after a few tries. The battery indicator showed it had a charge & oil was good. Repeat stalling at same spot on 12/24/20 and on 1/2/2021. Very concerning as I was stuck in the middle of the street and could easily be hit. I had 27,000 & currently have 35693 miles. This vehicle was serviced before I got it and is too new to be having problems.
- Anacortes, WA, USA
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After owning my brand new 2018 Jeep Cherokee for a few months, I turned on my vehicle and the service shifter warning came on in my dash and all the lights on my shifter lit up. I call the dealership and they told me to bring it in, so I took it and when I turned the car off, the message no longer appeared. The dealership took the vehicle for diagnostic testing and it said it came back fine. Upon getting my car back, it was randomly showing the service shifter message again so I took it back to the dealership two more times for the same issue and they stated that they couldn't duplicate the issue and so nothing was fixed. I have now owned the vehicle for 3 years and they refuse to fix the still appearing issue. No check engine light appears but I fear that whatever is causing the warning to appear may cause issues. I have read that many many others have had the same issue and the dealership wouldn't do anything. All three times I took my vehicle in, it was under warranty and they wouldn't do anything.
Service shifter light, R, P, N, D, all lights turn red. Happened months ago at 36,300 miles, didn't happen for a month then came back. Now comes on every couple weeks, sometimes multiple times in a row. Turn car off and back on the lights go off. Happens at intial start up and while driving.
We were traveling in our 2018 Jeep Cherokee latitude and at a red light, the car just turned off. We had to sit for awhile and then restart it by putting on the brake and some other thing. We replaced the battery and it ran for about 20 minutes. Then, it stopped while we were at a red light again! it only restarted after replacing the battery twice. We aren't spending money on a new battery until we know exactly what's wrong.
I have taken my vehicle to the dealership two times for the check engine light that have replaced the blower the filters and so on. Every time the ac or heat comes on the car starts shaking and jerking while in traffic. The yesterday while driving back in to post the vehicle started jerking while in motion and the check engine light came on. I have spent a tile of about 700-800$ on this problem and it seems to be something that the dealership can not fix.
My car went dead while driving. Took to the shop and said there was a "software update/recall" that caused the car to use more oil than normal and I was driving with no oil!!!!! this "recall" update had been released "6 days ago" per my Dodge/Chrysler dealership. Why is this recall not here? sounds very strange to me.
Service shifter light came on on dash after I started my Jeep, also all the red lights next to the shifter were lit up. Would not turn off until restarting the vehicle. Have read many Jeep owners having the same issue with their Cherokee. Should be recalled and fixed by Jeep!
I continue to get a service shifter issue. Vehicle has 13,000 miles on it. This is a known problem across multiple years of Cherokee. Dealership said it was a battery problem but after a new battery, I still receive the warning. Warning came on while parked, just after startup.
My car is showing "check shifter" message after only 11,000 miles. All the shifter lights turn on red. It happened when I turned on my car to put in gear and has been coming on more and more lately. Usually stays on when I first start and doesnt shut off until I turn off and restart vehicle.
Was driving and vehicle stopped moving. Pulled over and service electrical throttle control came on. Finally got the vehicle to drive. Check engine light is on now.
'service shifter' error code started appearing on dashboard with all gear lights lit up next to the shifter. Problem resolved itself after restarting the vehicle. Mileage at approx 37K miles, identified as 'transmission shift electrical failure' by Jeep dealership and replaced for around $700
This is the second since August 2018 that I have had to replace the battery. First time it gave me a warning light that there was a problem with auto start. Then just never would start again. This time there was no warning. The car was in park, shut off and wouldn't restart. Battery tested at dealer and now I have to replace it again. The battery says it has a 36 month warranty but dealer says I have to pay full price for new because it's a common problem with the auto start that fries the battery!
After owning this vehicle for one week the service shifter light came on and all the lights by the shifter came on. Pulled off the highway shut car off and restarted. Lights were off continued to drive home. Light has come on again, always goes off after restarting. After reading all complaints of owners online I am concerned that I will have shifting problems going down the road. I can't believe with all the complaints there hasn't been a recall for this problem on this car. I have been back to the dealer several times with no satisfaction.!please, let something be done about this problem.
First incident, vehicle was parked, hence stationary. Vehicle would not start, lights would flicker and a a clicking noise would be heard when starting the vehicle. Vehicle was jump started and let it run for a while, then I shut it off to make sure everything is ok and it did not start again. Same flickering lights and clicking noise. Got it jump started again. Drove to autozone to have battery checked, while trying to park, vehicle just shut off with car on drive. Autozone employee tried to jump start vehicle and it would not start at all. Automatic locks would not lock or unlock the vehicle. Car was then towed to dealership. As of right now, unknown cause of vehicle incident.
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- Balch Springs, TX, USA