This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The lights on gear shift all comes on all at once and the computer says shifter needs servicing I turn the jeep off and turn back on and everything is back to normal
The shifter service light comes on a lot when I am driving and it scares me. I had to get off the road and turn the car off and back on for the light to go off!
Gear shifter errors and brings up "Service Shifter." Vehicle has to be completely shut off to clear error. Whewn the notificaion appears vehicle chages gears roughly and doesnt initiate park. Error has happend on highways, city street, or whenever the vehicle is placed into drive. It had only happend a couple times until receintly where its becomming more frequent, every other day as of now.. Dealer was unable to replicate the error, its to sporadic, and a OBDII reader shows nothing. I have pictures from a couple of the most recent times
Service shifter warning continuous for 12 months. Recalled on the 2017 Grand Cherokee but this is am issue with the Cherokee latitude. This is a very serious safety issue & needs recalled for more vehicles!
We first noticed the "svc fwd'' warning light. Intermittently at first and going off after driving a mile or so. We were first told it was probably a wiring problem, possibly a worn and exposed connector or a bad fuse but neither was found. Only after the ''svc fwd'' light started to remain on, did we have a diagnostic run and then were told the PTU had gone out and that this is a known common problem with Jeep Cherokee's 2014 - 2017.In fact, so bad a problem, it warranted a recall. Thousands of jeeps are having this problem but the recall is VIN specific. Ours is a 2017 and is NOT on the recall although it is now dangerous to drive. We are essentially paying for a vehicle we cannot drive and have been waiting over 5 weeks now for a replacement PTU. Even so, some of the replacement PTU's are, themselves being recalled for being faulty. Our warranty has run out. The mileage is now just over 60,000 and now we feel we are being pushed to cover the cost even though this is a known faulty part.
- Bennett, CO, USA
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Trouble with power transfer unit and dealer mechanic said it needs to be replaced. Noticed there has been a recall involving other vehicles and was concerned that about my jeep Cherokee and the information from the dealer mechanic today.
My Power Transfer Unit is bad on my 2017 Jeep Cherokee. My light came on that says service 4WD. I took it to the Jeep Dealer who states that my Jeep showed a code c14a7-97 and it said my PTU is bad.
Our 2017 Cherokee 46k displays -??service shifter-?? and all lights on the shifter go red. The first time this happened (summer 2020) the dealership Hopkins, MN told me not to drive the vehicle and to bring in for service. They were not aware of this issue which I don't believe now. The appointment was 4 weeks out and once the dealership looked at vehicle as lights were off they could not diagnose. 2nd time this happened was not able to get into dealership that day. 3rd time this happened (7/22/2022) I immediately called the dealership on issue and they refused to look at vehicle the same day and told me to bring in on Monday 7/25/2022. Next day the lights did not come on. each time I call the Jeep dealership they give me a different response. Don't know if its safe to drive the vehicle in this state. There should be a recall on this issue.
The incident happened in a parking lot. Backing out of the parking space, there was a delivery truck parked right behind me. Backing out of my parking space, I hit the bumper of the truck (no damage to the truck). As I pulled back into my parking space the vehicle accelerated very rapidly in a distance of approx. 25 feet; the acceleration seemed "Hell cat" like. Slamming my foot on the brake did not help. The vehicle then hit a brick retaining wall deploying multiple air bags and causing enough vehicle damage that the insurance company declared it totaled. It is amazing that the vehicle hit the brick wall with enough intensity to deploy the air bags and cause considerable front end damage after traveling such a short distance (approx 25 ft). The vehicle is in the insurance company's possession. As such, I do not have access to the vehicle. Had the brick wall not been there, the vehicle could have hit other vehicles or pedestrians and I was lucky to only have minor bruises and abrasions. There was no warning what so ever that this was about to happen.
My vehicle will not move at a stop light and the hand brake will come on by itself. Also the start/stop warning light continues to come on after driving for several miles.
Hello, what I am trying to find out is if the NHTSA has ever got notification or investigated what folks call the Jeep Death Wobble. We just got the Jeep and are looking to flat tow the vehicle behind our Motorhome and folks tell us that Jeep issued a Service Bulletin regarding the death wobble and would require modifications to the electrical system to resolve the problem. Is this an issue that your organization would have investigated and made Jeep/Mopar aware of the Death Wobble Issue. My second question Is that your web site shows that you have over 800 complaints regarding this vehicle and was wondering how I can read some of them. Thanks very much We have not experienced this issue yet but trying to find out more info about the Jeep Death Wobble before we proceed with any repairs etc regarding this issue.
The service shifter light came on and the mechanics cannot find any logical reason why but it does not allow me to see what speed I am going when it is on.
Engine and car was not warming up with remote start. Finally check engine light comes on. Code P0128 thermostat. Repaired 1/28/2021 @ 85762 miles. All antifreeze replaced. $600+ repair. 2/1/2022 same observed failure of engine to warm up during remote starts. 2/6/2022 check engine light comes on with code P0128. Again, thermostat failure. Miles 111,000. This appears to be a repetitive symptom of cherokees 2014+ with 2.4L engines. This can cause serious engine damage.
Message came up saying Service Shifter and all lights on shifter turned red. Happened several times. Made appointment to have it checked. Was told I needed new shifter and the part would take 7 to 10 days (took 10) and that I should not drive it as it could lock up in gear. After researching on line it appears this is a problem for many people and does not appear to be a recall item with so many complaints. It has been repaired costing nearly $1,000. I think this should be reviewed with so many others having the same problem.
While driving down the street, my vehicle has started to automatically shift into neutral and the warning message, "must brake before shifting into gear" appears on my dash. I have to coast over to the side of the road in neutral, shift into park and turn my vehicle off before trying to restart. This has happened 4 or 5 times while I am actually driving down the road. When it is appearing to drive "normal" it has a warning message of "gear shift error" on the dash. So I paid a local mechanic to replace the entire gear shift component and my vehicle switched into neutral while I was driving again the next day. I am so nervous I will get into a wreck from this continuing to happen while driving my toddler around. I have not driven it since this happened right after picking it up from the shop. I then found a website listing a recall for my same year and make/model describing exactly what is currently happening with my vehicle. I called a local Jeep dealership about the recall and they told me since there was not a recall attached to my VIN number, they could not honor the recall. I am reporting this to you now to try and get my vehicle acknowledged and repaired under the recall. Here is the website where I found the recall: https://www.carscoops.com/2020/06/2014-2017-jeep-cherokee-recalled-over-serious-transmission-issues/
The gear shifter bezel and wiring all malfunctioned while I was driving. After reading up on the issues seems like this is a very common problem for jeeps. All lights on the shifter were lit up and I was unsure as to what gear I was in. This can be a major issue for any driver and should be recalled nationwide for fixing.
A D V E R T I S E M E N T S
- Saint Martinsville, LA, USA