This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I was taking my car out of park when I noticed a really loud clicking noise coming from the shifter. I took it back to the dealership and I was told that the shifter would be replaced. When I picked my truck up the noise was even louder, and this time I had an error message on my dash board that read "service shifter". at that time the dealership had already replaced the shifter. After they ran more test and attempted to fix it a total of 10 times, I am still having the same issue, where the error message says "service shifter" and the clicking sound is very loud. After speaking with the service manager at the dealership, he informed me that the shifter was just recently replaced once again and that the other attempts to replace the shifter were a result of the replacement shifters being "bad' (defected). Chrysler customer service has been notified of every occasion that my vehicle has been serviced for this issue, and they have even escalated this matter to their corporate level technicians known as "star". I was told by customer service that star was unsure of the issue upon them being contacted in reference to this issue. I have yet to see an active recall on this part, but out of the year and 8 months that I have owned this truck, I have spent approximately a year and 4 months taking it to the dealership to be serviced for the shifter.
On October 23, 2018 I was traveling down the highway when I slowed up to make a turn and the truck turned off while turning with a vehicle behind me. Thank god I was able to steer the vehicle to the side of the road. I have filed another complaint with this same issue this is very dangerous and I pray my husband or I don't cause a fatality or be a fatality due to this 2017 Jeep by Chrysler malfunctioning. I've noticed I'm not the only one that's experiencing this issue please help and hold Chrysler reliable to fix this issue.
I live in a flatter area of the us. No problems here. However, while traveling in some more hilly states recently I experienced multiple occasions when the cruise control would cause the vehicle to accelerate well beyond the setting. 15-20 mph above setting. Engine RPM would go as high as 5000. The system would not immediately disengage. I had to hit the brakes and the cancel button several times before cruise control would disengage. This occurred while traveling at interstate speeds of 65-70 mph.
Using cruise control. Applied brakes car started speeding up instead of slowing down or disengaging cruise control had to put car into neutral to get it to stop.
The cruise control was set on my Cherokee. I was going down a hill and the vehicle accelerated. The cruise was set to 59 mph and the speed got up to 67 mph. The motor revved to about 4000 rpms. I turned off the cruise, stepped on the brake and put the car in neutral. After a couple of seconds the motor stopped revving and returned to normal. I put the car back in drive and it was fine. I was on a state highway in a 55 mph speed zone.
The contact owned a 2017 Jeep Cherokee. While driving approximately 40 mph, the vehicle suddenly accelerated. The driver lost control of the steering and crashed into a ditch. During the incident, the brakes and steering wheel malfunctioned and would not operate, and the air bags did not deploy. The vehicle was destroyed. The driver sustained injuries to the back and both knees. Medical attention was not received. A police report was filed. The cause of the failures was not determined. The manufacturer and local dealer were not notified. The failure mileage was 1,700...updated 10/19/17
The contact owned a 2017 Jeep Cherokee. While the contact's spouse was driving 65 mph, the service shifter warning indicator illuminated. The contact stated that the vehicle accelerated independently and then shifted into park independently. The vehicle became uncontrollable, spun around several times, and crashed into a tractor trailer. The contact stated that the air bags failed to deploy. The contact's spouse sustained a bruised knee and a concussion, but did not seek medical attention. A police report was filed. The vehicle was towed to an auto body shop. The dealer was not contacted. The manufacturer was contacted and notified of the failure. The approximate failure mileage was 18,000. The vehicle was destroyed.updated 09/19/17 updated 10/23/17 updated11/16/17
The contact owns a 2017 Jeep Cherokee. While driving 65 mph with the cruise control activated, the vehicle independently accelerated and the engine revved. After applying the brakes, the vehicle resumed normal speed. The vehicle was not diagnosed or repaired. The local dealer (stephens Chrysler Jeep Dodge Ram 200 North street, bennington, vt, 05201) was contacted and referred the contact to NHTSA. The manufacturer was not notified of the failure. The failure mileage was approximately 9,700.
A D V E R T I S E M E N T S
- Baltimore, MD, USA