This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
This happens every day while driving. I will be driving (no certain speed) but I will hear a "ding" & I look at my screen & it says "service shifter" and all my lights light up on my gear shifter. My Jeep tends to have hard shifting once this occurs. I then have to stop, turn my car off and turn it back on. (the pictures I'm attaching are from last week. However, this has been happening for awhile)
The car's cruise control was engaged while climbing a slight hill on the freeway. The car failed to stop accelerating at 60 mph (set speed limit). The cruise control button nor pressing the brakes would disengage the system. After approximately 10 seconds, the car accelerated to 75 mph and finally disengaged. This was during the night, with moderate rush hour traffic on highway 16 near port orchard, wa. The dealer (West hills Chrysler, bremerton wa) cannot find an error code and refuses to repair the vehicle. I deem the vehicle unsafe to drive while using the cruise control system.
At 15,000 miles my service shifter light would turn on. I have to pull over, put the vehicle in park and shut off the vehicle. This happens at least once a month. When I called the dealership they said there was nothing they could do about it if the light wasn't actively on.
Car stopped on me and keeps doing it before it does it says service shifter I have contacted Jeep, I have went to a dealership. But no one has helped and my 2 year old was in the car yesterday when I locked while I was driving
Car starts to stall after 1000 miles driven in between oil changes. This started at 30000 miles. It stalls in the middle of driving. It stalks at stop signs. This my 16 year old daughters first car. It is not safe.
- The Woodlands, TX, USA
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Transmission shifts up to 7th gear and than down to6th gear some times engine shuts off than restart while driving highway traffic. Transmission shifts but engine red lines before you go in gear.
The contact owns a 2017 Jeep Cherokee. The contact stated that the shifter failed and the vehicle stalled. In addition, all the warning indicators illuminated on the instrument panel. The vehicle was restarted and was able to drive normally. In addition, the vehicle failed to accelerate. The vehicle was taken to an unknown dealer where it was diagnosed that the shifter needed to be replaced. The vehicle was not repaired. The contact also mentioned that the failure occurred on another occasion and the shifter was reprogrammed. The failure recurred. The manufacturer was not made aware of the failures. The failure mileage was approximately 15,000.
Crusie control does not maintain set speed level. When speed is set, the cruise control will rapidly increase by 10 to 15 mph. The speed set point did not change, but the car increases in speed. It did not return to the set point. The cruise control is able to be disengaged.
When using cruise control, it the rpms will jump from between 1 -2 to 5 very quickly and the speed will increase from 65 mph to 75mph for no reason. This occurs whether I am driving on a straightaway, up a hill, or down hill. This has happened on multiple occasions and is happening more frequently. It occurs randomly and is very scary.
Several times within the past 2 months, including today; when driving more than 25-35 miles there will be a "service shifter" notification and the associated 'ding' noise notification that comes on. This notification blocks any action on the screen between the speedometer and RPM monitor and only successfully goes away when turning the Jeep completely off. This happens while in motion, particularly on highways, and seems to happen more often if I have used or am using cruise control on the trip. It also illuminates all of the lights on the shifter (pnrd +/-). it seems that this could potentially cause a more serious issue with shifting, cause me to become stranded, or become dangerous for myself and other drivers.
I deactivated cruise control and started to accelerate to pass someone on the highway, the car continued to accelerate after I had released the gas pedal and so I pressed the cancel cruise control multiple times and tapped on the gas and then the brake after that my car jerked and it stopped accelerating on its own.
The shifter has been replaced twice on the vehicle; the first time in warranty (2018) and the second time this weekend where I needed to pay out of pocket. (June 2019) at random times, the service shifter message appears and the entire shiftier panel lights up. The car accelerates by itself and sometimes the car jerks forward especially when the car is in park or I am on the brakes.in rush hour highway traffic, bumper to bumper traffic or local traffic same thing. I can be doing 20 mph or 75 mph and the error message appears. I reported this to my rick hendricks Jeep dealer and they said they seen it before as well as napleton in Florida. I also looked online and see that multiple 2016 -2018 Jeep owners reported the same issue once the car is more than 10,000 miles. The car changes gear by itself.
The speed control in my car went wacko a couple of weeks ago. Sped up from 45mph to 56mph. In the short space of time it took for this to happen (1-2 seconds, not sure as I was freaking out...), I applied the brake - too no avail, then I put it into neutral and that worked; which was good because I almost plowed into the car in front of me (on a narrow single lane road on a hill going downhill so, there was no option to bail out, if there had been time to do that - which there was not. I have had it in the dealership for 12 days now and they can't seem to fix it.
Service shifter message keeps coming up and all lights on gears turn red and I have seen a lot of complaints on this model Jeep. It happens when switching gear, parking, driving. It needs to be recalled!
My 2017 Jeep Cherokee with little under 45,000 stalled this morning on my way to work. The car lost steering/braking control. The battery light came on and stated I needed to shift to park then to desired gear. My Jeep would not run at this point. I had to wait a good 5 minutes until I was able to attempt starting my vehicle. However, when attempting to start the vehicle it did not start on the first 2 tries. The 3rd time it finally started. Furthermore, after letting my vehicle sit and cool once I got to my work location which is 40 miles away. I and another co worker checked the oil, and the oil barely registered on the dipstick. I will be going to get the oil changed again since the oil was dark and smelled burnt. This is not the first time I've had issued with the Jeep Cherokee. The other instance all the shifting gears on the console lite up and a message on the dash stated to shift into the desired gear. This too happened while I was driving. This is unsafe, especially in the first instance whereas you lose all control of your vehicle. I have called the dealership to have the vehicle checked out; however, they are unable to get my vehicle serviced until 2 weeks after this occurrence.
Was driving down the highway and service shifter came on and locked out the shifting. After shutting off the vehicle and restarting it was turned off. The second time this happened was on March 6th 2019, after shifting the vehicle from park I made it to roughly the end of the parking lot or less than 1/8 mile and again the service shifter light come on locking out the actual shifting mechanism. The second condition was my cruise was set at 66 miles an hour well trying to reduce and cancel speed cruise would not shut off until I hit the brakes hard to avoid the crash.
1st, my engine light is on due to a faulty thermostat in the engine. I'm displeased a 2 year old car has such an issue. I've been told it's a common problem or defect. 2nd my cruise control goes rogue at times and speeds up excessively if no intervention happens to stop it.
While driving this vehicle made a right hand turn and accelerated uphill. The car died and lost all systems including steering and limited braking. I took vehicle to dealer and found out this was due to low oil. This happened twice within 4 months. No oil indicator ever appeared in either instance. Said it was a safety feature to save engine but apparently not human lives. It as scary..I do not trust this vehicle and why is it consuming so much oil.
I was driving and the following happened: Jeep completely died while driving, battery light illuminated & the screen displayed "place in P, then select gear", I attempted it but I had no power, no ability to steer or brake. I was also broken down in on coming traffic and wasn't able to move. I had to put in neutral and push my Jeep out of the middle of the hwy. I'm 26 and 5'4. I'm scared for my life. I cried all the way to work. All I could see was getting impaled by a driver, getting killed and risking losing my 2 year old son! I'm not happy, I'm scared for my life and I have no idea what to do or where to turn! the dealership isn't answering my calls or responding to any messages! consumer stated problem was caused by piston rings were faulty.
After starting the car and shifting to reverse the car stalls. Also while driving the car has displayed three times in different occasions displays "service shifter" and the lights turn red on the shift stick (keep in mind the car is automatic with 9 speed transmission). I just got the car a week ago and I am scared to drive it. The car is a 2017 with 35K miles, now I understand why they sold it back to the dealer.
A D V E R T I S E M E N T S
- Horn Lake, MS, USA