This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
In Aug 2018 I got a service shifter warning and all the lights at the shifter lit up. The shifter bezel and harness replacement repair was covered under warranty. Then in May 2019 I got the same warning, and while driving on the interstate I suddenly lost acceleration. I was unable to accelerate over 30 mph, the vehicle was stuttering, and acting like it would shut off. I was able to drive to a nearby Jeep dealership. The dealership kept the vehicle for several days. They first stated they would need to replace all the spark plugs and recommended a fuel induction cleaning service, both of which I would need to pay as they were not covered under the extended warranty. Several days later the dealership contacted me to advise the repairs they had attempted had not repaired vehicle. They then performed a coil pack replacement and this was covered under the warranty. They also replaced the shifter bezel and the harness replacement, also under warranty. They did not have a rental vehicle available, so I had to pay for this out-of-pocket. The rental and the repairs ended up costing approximately $650 out of pocket. $150 will be refunded after 60 business days according to Chrysler. Although the spark plugs and the fuel injection cleaning did not fix the problem and are not necessary maintenance at 50,000 miles, both the dealership and Chrysler warranty service stated those were maintenance repairs and would not be covered under the extended warranty I had purchased. I most likely will not buy another Jeep in the future as I feel the original recommended repairs were a rip off. Especially since it was a vehicle malfunction, I bought an extended warranty, and the malfunction could've been very dangerous as it easily could have caused an accident!
I was in motion on my way to taking my child to school upon a bridge ramp came to stop sign once I began to move forward after the stop I felt a jolt in the engine as it shifted into gear the service shifter light came on I continued to drive to get to safety and the service shifter light went off. I thought it was just a glitch so I drove my son to school and on returning back home the engine light came on the vehicle started jerking violently and I had to have it serviced. Dutch miller in charleston wv said it was sensor number three and that it was replaced. Not even two weeks later had the same issue had it repaired and just three days ago I have had it repaired again! today just 3 days after repair the service shifter light came back on. Each time the same things happen, the service shifter light comes on, when it goes off the engine light comes on, the radio starts switching from my fm station to an am station for no apparent reason and the vehicle starts jerking violently while driving forcing me to go slower than speed limits on an interstate and even having to pull off the road and my fear is that it is going to cause an accident or catch on fire because I feel that it is a bad electrical system in the vehicle and the dealership I purchased the vehicle from will not assess the issue correctly. I have reached out to the makers of Jeep and they are currently looking into the issue. Today I am sitting at work wondering if I will even make it home in the vehicle that I am paying for that is supposed to be reliable and its not!!!
At 38,000 miles on our new Jeep, the spark plugs are grounding out for some unexplained reason and burning a hole in the bottom of the coil packs boot. Causing the plug and coil packs to burn up. I'm being told it's a manufactures part defect that Jeep hasn't recognized yet. It's happened 3 different times and Jeep won't do anything about it. This problem has almost cost my wife and kids their life, due to getting on the highway and the Jeep starts to misfire!!!!
Beginning in Dec 17 just a few weeks after purchase it started shutting off while driving. It started only on right turns then escalated to pretty much anytime. Almost a year later they were able to supposedly replicate problem and replaced the engine in dec18. Just a couple weeks after engine replaced vehicle began doing the same thing and I have repeatedly taken it back and they can never replicate problem. This can happen in 2 miles - 500 miles or not again until 1200 miles. It is unpredictable and I have somehow avoided several bad accidents due to this. I cannot take anyone in my vehicle for fear of liability and something bad will happen due to this problem. I get no help from corporate or the dealer except ' sorry we can't replicate it' vehicle has been towed in on April 19 and as of today they cannot find the problem so I do not know what to do but this is ridiculous already.
- Creedmoor, NC, USA
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When making a left hand turn, vehicle stalled out completely, just shut off, upon taking to the dealership, they began an oil consumption test and found it to be using oil, having to add 1 quart every 1,000 miles, after reading forums, Chrysler has had a problem with this for a few years on their 2.4 engines, and it is not doing anything about it. They told me the engine shutting off was a feature when the oil gets low, so it doesn't cause further engine damage. If I would have been on a busy road with traffic, this could have been serious. The link shows you one of the many forums I have found regarding this issue. I am very faithful on oil changes, so this was not due to any type of negligence on my part regarding the oil.
Jeep stalls completely within a few blocks of start up during a turn. I have to put the car in park and restart it. Restart is labored, and on at least 2 occasions, I had to try more than once to restart the car. Mileage is under 37,000. The service department at the dealership recognized the problem when I called them, and has performed an early oil change. That seems to have fixed the problem, at least temporarily. They instructed me to return the car to them in 2000 miles for them to check the oil.
Engine light is on due to defective thermostat. It's not right making someone pay for a defective part on a 2yr old vehicle due to poor quality! if american cars are so good then we shouldn't have issues like this.
1st, my engine light is on due to a faulty thermostat in the engine. I'm displeased a 2 year old car has such an issue. I've been told it's a common problem or defect. 2nd my cruise control goes rogue at times and speeds up excessively if no intervention happens to stop it.
The vehicle will stall/die while driving. There is no power steering or braking. This has happened multiple times including while driving on the freeway at 60 mph. I was told be the dealership that this is a fail safe that is in place to protect the car from low oil. After the first incident, I kept careful watch on my mileage and oil status but did not physically check my oil. Now with 600 miles to go before the next suggested oil change, the car had stalled three times in a week. It is incredibly dangerous because it can happen at any time. The car will not start again right away. I've just dropped it at the dealer and they said this is common with this engine and that I may need to physically check my oil every 1000 miles to ensure it is not low. This is unacceptable. This fail safe put me at risk on a highway and on a highway entrance ramp. I also should not have to physically check my oil on a new car and pay to get oil changes more frequently than suggested. The car has stalled on a neighborhood surface street twice, on a highway entrance ramp once and on the highway at full speed. I have always been driving straight. A message comes on that says, "shift to park or neutral, press brake to select gear". I have seen many similar complaints on the internet.
The contact owns a 2017 Jeep Cherokee. While driving approximately 50 mph, there was a popping sound under the hood. The contact pulled off of the roadway and, without warning, the vehicle caught fire. The fire department was called and was able to extinguish the fire. A fire report was filed. There were no injuries. The vehicle was towed to the contact's residence. The contact stated that the engine compartment was destroyed. The vehicle was not yet deemed a total loss. The vehicle was not diagnosed or repaired. The dealer and manufacturer were not notified of the failure. The approximate failure mileage was 59,000.
The contact owns a 2017 Jeep Cherokee. The contact stated that the vehicle stalled more than once. The failure occurred intermittently and various warning indicators illuminated on the instrument panel. Keene Chrysler Dodge Jeep Ram (410 winchester St, keene, nh 03431, (603) 357-0808) was made aware of the failure and indicated that an oil consumption test may be needed. The dealer did not test drive the vehicle. The vehicle was not repaired. The manufacturer was notified. The approximate failure mileage was 23,000.
Engine is consuming oil at an alarming rate. We have put over 4qts since the last oil change in Nov 2018. There is no leak, no burning of oil, no warning lights that turn on, nor any area in the motor where you can see any oil accumulating. We even changed to synthetic oil and it's still consuming oil.
3/15/2019 at 12:15 I was driving back to work after lunch and my center display panel suddenly change from displaying mph to a message that read "service shifter". when I looked at my gear shift all lights were lit instead of just D. I immediately returned home (I was a mile away) and put the car into park. The message remained on my center console and lights remained lit. I turned off/on the vehicle with same results. I put vehicle into garage and called rothrock motors to schedule an appointment. Will drop vehicle of 3/16/19 but no eta on return since they cannot tell me what the issue is until they look at it. However, I've found hundreds of complaints in the past 2 years after a very quick google search with same issue for Jeep, not just my model.
The contact owns a 2017 Jeep Cherokee. The contact stated that the check engine indicator illuminated, the engine overheated and powered down without warning, the driver's side knee air bag indicator illuminated, and the computer system linked to the tires was faulty. The vehicle was taken to hibbing Dodge Chrysler (1321 E 39th St, hibbing, mn 55746, (218) 263-7700) to be diagnosed, but the test found no failure. The dealer repaired the vehicle four times, but the failures continued. The manufacturer was not made aware of the failures. The failure mileage was 26,000.
While the vehicle has been running and in motion on city streets, the engine will cut off. The car is left without power steering and without power braking. The car must be placed in park to restart thus necessitating the need to come to a complete stop. This has occurred on four separate occasions and appears to be a problems other have on the same model (without resolution).
The contact owns a 2017 Jeep Cherokee. While driving 40 mph, the engine stalled and the check engine warning indicator illuminated. The contact pulled the vehicle off the road and had it towed to marino Chrysler Jeep Dodge (5133 w irving park rd, Chicago, il 60641, (773) 777-2000). The dealer diagnosed that there was an oil leak and the engine needed to be repaired. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 38,000. The VIN was unknown.
Was driving and all of a sudden the car shut off and the battery light came on. Luckily I was able to pull over safely. Car would not restart for the next 6 hours. Took it to the dealer and they told me it was due to low oil level. I had them do an oil change. Was told this was pretty common for the vehicle. This is a very dangerous situation, I was lucky to only be going about 25 mph in a residential area. A recall and repair needs to happen before someone is killed.
Oil leaks and there is no low oil light it shuts off anywhere. Safety issue it shut off on me in a busy intersection. The last 2 oil changes I've had I've had this issue, they were done at different places. There is no visible leaks.
I bought this car brand new, and I have the very common service shifter problem going on in my car. I made the appointment for today and over the weekend the car just slipped into neutral while I was driving and scared me to death. Luckily no one was behind me when this happened. I had to turn the car off and back on to get it to let me to shift. I just get a call from the dealership and they tell me it is covered under my extended warranty but I have to pay $100 deductible. Why do I have to pay anything when this seems to be a Jeep issue!!!!! I am so mad and frustrated and I dont have the money to fork out when I already have extended coverage.
A D V E R T I S E M E N T S
- Ruther Glen, VA, USA