This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2017 Jeep Cherokee. The contact stated that the instrument panel shorted out and various warning indicators flickered. The vehicle also stalled numerous times without warning. The cause of the failure was unknown. The vehicle was not diagnosed or repaired. The manufacturer was notified. The dealer was not contacted. The approximate failure mileage was 25,000.
Three times while actively moving in traffic, the vehicle has shut off without warning. The vehicle has been able to be stopped safely and placed into park. The electrical works so hazard lights have been able to be engaged. However, the vehicle fails to restart on the first few attempts. Ultimately it will restart. The service rep indicated this is a known issue with these vehicles and he has seen a lot of this on this model. He noted the engine has loose tolerances to achieve the mileage rating. As a result it looses oil rapidly. And Jeep implemented engine sensors to stop the engine when the oil is low. The sensors do not take into account if the vehicle is moving or at what speeds. I called the dealer about this extremely dangerous situation immediately, to which we got an answer to drop it off, they will have to look at it when they get to it. This vendor and vehicle have had over a dozen significant recalls and need to be taken off the road.
My car was in motion going to stop and stalled going 15 miles per hour. Lost power brakes power steering and almost was unable to stop had to veer off road to avoid going into intersection. Car started up again after 2nd attempt. Took it to the dealer. They checked the oil and said the oil wasn't reading on the dipstick. It had been less than 4,000 miles since my last oil change. After doing an oil change then doing an oil consumption test after only 1000 miles my vechicle showed that it used 1/2 quart of oil. This has been an ongoing issue they have had with 2.4 engine which has been known by Chrysler, however their negligence of not notifying the public or correcting the issue is going to cause injury and harm not only to the people that are driving these vehicles but also anyone that is in the way of the vehicle when it does not stop. I was informed that it is acceptable to loose 1/2 quart every 1000 miles. But when buying the vehicle I was told that the oil life gauge would instruct me when it was time for an oil change approx every 5000-6000miles. Going by that I still had over 50% oil life when my car stalled and I had no oil reading on the dipstick. As I have been reading up on this issue that has been reported several times I learned that the car stalls as a safety mechanism to avoid harming the engine. It has been happening for years. What are they going to do to protect the people that are in the vehicles.
2017 Jeep Cherokee stalls on right hand turns usually with an incline, but two days ago on the level secondary road it stalled. There is an oil consumption, oil sensor, or oil pump problem with these cars. This is a very unsafe and dangerous fail safe. When the car shuts off driver and occupants are at risk of rear end collision. Problem has happened 6 times to us.
The contact owns a 2017 Jeep Cherokee. While driving 40 mph, the vehicle stalled without warning and the service shifter warning indicator illuminated. The contact powered off the engine while in traffic. The vehicle was restarted and was able to drive normally, but the failure recurred numerous times. The vehicle was taken to don jackson Chrysler Dodge Jeep Ram (located at 3950 jonesboro rd, union city, ga 30291, (770) 969-7229) where it was diagnosed that the gear shifter needed to be replaced and an oil change was needed. The vehicle was not repaired because the warranty did not cover the repair. The manufacturer was notified and provided a case number. The approximate failure mileage was 50,000.
- Riverdale, GA, USA
Search CarComplaints.com for these popular complaint phrases...
My Jeep has less than 30,000 miles on it and I keep up to date on oil changes (every 500 miles); however, when the 5,000 mile marker starts approaching I will be in driving in a forward motion and the dashboard will light up saying "shift to neutral or park", the gas pedal tightens up to the point I am no longer able to step on it anymore, and the steering wheel tightens up and I can no longer move that. At this point my vehicle just completely stops in the middle of driving. The most recent time (4,100 miles after my last oil change) I was attempting to merge onto the highway the other day and this same thing happened. It takes about 4 minutes for the car to start working again, but this is an extremely unsafe issue that should not be happening. I have had this issue happen multiple times in the past, and the dealership shrugged it off. I have had enough of this, a vehicle (even without a recent oil change, let alone a vehicle that is up to date on oil changes and hasn't hit the 5,000 mile marker) should not come to a complete stop in the middle of driving. This is a huge safety hazard. Obviously other people are experiencing the same issue. At any point, I feel as though my vehicle might stop working on me at a random time (again without any warning whatsoever) and cause me to be in a sever accident. This is not a matter to take lightly, I have been contacting my dealership and have yet to have any help/ issues resolved.
The contact owns a 2017 Jeep Cherokee. The contact stated that the vehicle hesitated and lost power without warning. Also, the instrument panel indicators and gauges failed to operate. The dealer (kahlo Chrysler Dodge Jeep Ram, 9900 pleasant St, noblesville, in 46060, (317) 773-6363) retained the vehicle and provided a loaner vehicle. The vehicle was not diagnosed or repaired. The manufacturer was notified. The VIN and failure mileage were not available.
Slowed from 45 mph to 15 mph to enter driveway and car stalled out and totally locked up, could not move gear shift to get into neutral to move car off part of state highway road! car mileage at 14477, oil change not due per dealership sticker for another 1500 miles. This is 2nd instance of dangerous stall out, had dealership document last one, they said it was due to oil being low, but car wasn't due for change for another 1000 miles at that time! had there been any oncoming traffic, my nine year old would have taken brunt of hit the way car stalled this time. God forbid I have to swerve to avoid hitting an animal and get killed!
Car stalls going down road come to find out was down almost 2 quarts of oil. Took vehicle to dealer and service adviser informed me that it will burn a quart every 2000 miles or so and I will just have to keep adding oil. Jeep knows about this and its common for this type of engine, nothing they can do car barely has 14000 miles
Vehicle has just shut off approx 10 times in the last 2 weeks. Sometimes its 'dings' while driving normal and does not stall but most of the time its stalls as driving. Either ive just pulled out onto a road or made a turn. The car will just shut off and says to put in correct gear. The car will not turn over and restart for approx 10 minutes. Very very dangerous!!!!!
After starting the car and shifting to reverse the car stalls. Also while driving the car has displayed three times in different occasions displays "service shifter" and the lights turn red on the shift stick (keep in mind the car is automatic with 9 speed transmission). I just got the car a week ago and I am scared to drive it. The car is a 2017 with 35K miles, now I understand why they sold it back to the dealer.
On three separate occasions now, while driving my vehicle after it had been parked for 5 or more hours after travelling less than a mile or two while in motion my vehicle has stalled out. Twice, completely stalled where I had to pull over....once in the dark, the lights went out and it started to stall, but then continued on the road. Two times it was after a left hand turn, one time it occurred after a right hand turn.
On October 23, 2018 I was traveling down the highway when I slowed up to make a turn and the truck turned off while turning with a vehicle behind me. Thank god I was able to steer the vehicle to the side of the road. I have filed another complaint with this same issue this is very dangerous and I pray my husband or I don't cause a fatality or be a fatality due to this 2017 Jeep by Chrysler malfunctioning. I've noticed I'm not the only one that's experiencing this issue please help and hold Chrysler reliable to fix this issue.
The contact owns a 2017 Jeep Cherokee. While driving approximately 20 mph, the vehicle stalled and all the warning indicators illuminated on the instrument panel. The contact coasted the vehicle to the side of the road, waited a few minutes, and the vehicle restarted normally. The contact also stated that the failure occurred approximately six times within two months. The vehicle was taken to the dealer (lia Chrysler Jeep Dodge Ram, 2116 central avenue, schenectady, NY 12304) where it was determined that the engine shut off because it was burning too much oil. The dealer stated that the engine was programmed to shut off as a preventive measure and that the manufacturer was aware; however, there was no remedy. The contact was asked to monitor the oil consumption failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 23,500.
I was driving on a side road (35mph) and the car just "stopped" in traffic! with no warning or indication. It started after 10 minutes of sitting in heavy traffic - I took it to the dealer and they said that there was no oil in it" according to the computer I had 4% life and plenty of oil and I checked it when I was stalled on the road.according to the dealer it's normal for the 2.4L engine to burn through a quart of oil every 1000 miles? is that accurate for a brand new car" I don't think so-- this is a dangerous issue. I could be driving down the freeway at 70 and it could just stop and it's happened to others. This needs to be reviewed.
The contact owns a 2017 Jeep Cherokee. While operating the vehicle at various speeds, the engine would suddenly shut off. After restarting the engine, the vehicle operated normally. The contact indicated that the failures occurred on multiple occasions, primarily when making turns. The vehicle was taken to the local dealer (baxter Jeep, 710 S. 124th cir., la vista, ne) and a transmission software update was performed; however, the failures continued. The manufacturer was also notified of the failures. The failure mileage was unknown.. updated 10/29/18
The contact owns a 2017 Jeep Cherokee. When the contact attempted to start the vehicle, it suddenly shut off and all of the lighting flashed. The contact was also unable to place the vehicle in park and the emergency brake had to be used to prevent the vehicle from rolling. The ignition was restarted and the gear was finally placed into park, but the vehicle shut off again and would not restart. The vehicle was towed to the dealer (monroeville Chrysler Jeep, 3651 william penn hwy, monroeville, pa 15146, (412) 856-1422) who stated that they would run a diagnostic test. The dealer called back and stated that the vehicle needed an oil change and was repaired. The vehicle was retrieved from the dealer and the contact was charged for the oil change. The failure mileage was 58,000. The VIN was unknown.
When I got in my car yesterday morning, my drivers seat was all the way back. I am the only one who drives it - it was odd that it was moved. Nevertheless, I needed it to go back into position so I could drive it. The controls weren't really working so it took a bit to get it to move forward. I noted it to mention to the dealer when I take it in for an oil change this weekend. I drove to work, uneventfully. As I left work, and got into my Jeep, the seat was fine. Yay! I headed home. I was pouring rain. As I took a right, heard the car go "ding" saw the battery light come on and then the Jeep turned off. I was driving and my car just turned off. This is the second time it has happened to me. The last time was January 2018 as I was entering I95. I turned left and heard the "ding" and off the Jeep went. I had to coast to the side of the road. Dangerous! I got towed to the local Jeep dealer by aaa and left the car for diagnostic testing. The results, according to the dealer, was that my oil was low. The Cherokee turns off the car to preserve the engine. Even if you are driving the car on the highway. Just. Turns. Off. First of all, that should not happen no matter what. The human in the car is what should be preserved, not the car itself. No car should ever just turn off. Second of all, there was no indication on the dash or on the uconnect app that I was low on oil. And secondly, I was only a 300 miles over the mileage on the oil sticker on my windshield. I have had a lot of cars in my life and even the really old cars would indicate if the oil was low. This is a brand new car. Why would I think the dealership would put mileage on the oil change sticker that was wrong" why would I even think that I would need to check my oil levels on a new car? and one more thing - Jeep are built tough. So why would the engine be that sensitive" so angry.
The contact owns a 2017 Jeep Cherokee. While driving 30 mph, the vehicle stalled and the transmission warning indicator illuminated. In addition, the gear shifter illuminated. The vehicle was taken to atlantic Dodge Chrysler Jeep Ram (2330-40 us 1 South, saint augustine, fl 32086, 904-293-4177) where it was diagnosed that the computer needed to be reset. The vehicle was repaired, but the failure recurred. The manufacturer was not contacted. The failure mileage was 22,150.
My 2017 Jeep wouldn't start on September 22,23 2018 while parked in driveway. It made a sound like the battery was dead and didn't have enough juice to start. After attempting to start multiple times and trying to turn off radio and headlight. It finally turned over, but after returning home from running errands, the following morning on the 23rd it wouldn't not start until I received a jump. There was a P code on the dashboard of car. Ive also experience issue with it not wanting to excellerate even with excessive amount of pressure to the gas peddle.
A D V E R T I S E M E N T S
- Houston, TX, USA