This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My 2017 Jeep Cherokee has shut off while driving 6 times in a week and a half. Its always within a few blocks of start up. There are no warning lights, the car just shuts off while driving and takes several attempts to start it back up. All 6 times it has been while driving less than 25 miles and hour and has occurred without warning. Too scared to drive it on the highway. We had it to the dealership before with an issue with the "service shifter" light coming on and all the lights on the shifter were lighting up and causing the car to shut down. At that time, they said it was the shifter bezel and they replaced it. Now we are not getting a warning light at all before the car dies. This is an extreme safety issue and I am actually scared to drive my Jeep that I have had for less than 3 years. When talking to the dealership, they are saying they have had no reported issues with this before. We will find out today what they say and I will repost. I am very upset that there are so many complaints on here for the same thing and no one has done anything about it. Also, when we scheduled the appointment with cronin Chrysler Dodge Jeep Ram in lebanon Ohio, we were told they no longer give loaner vehicles. When did this change? especially for an issue with a vehicle that is an obvious manufacturer issue.
At 15,000 miles my service shifter light would turn on. I have to pull over, put the vehicle in park and shut off the vehicle. This happens at least once a month. When I called the dealership they said there was nothing they could do about it if the light wasn't actively on.
The contact owns a 2017 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the gear shifter warning light illuminated and the vehicle stalled. The contact pulled over and attempted to restart vehicle. Several warning lights on the instrument panel became illuminated. The contact was unable to restart the vehicle. The contact stated that the it seemed as if the vehicle was out of fuel even though the fuel tank was full. The vehicle was towed to griffin motors company 11031 perry hwy, meadville, pa 16335 (814) 336-2161, where a diagnostic test was still pending. The vehicle was not repaired. The manufacturer was not contacted nor notified of the failure. The failure mileage was 21,000. The VIN was not available.
While making a left hang turn across 3 lanes of traffic my Jeep stopped accelerating. The battery light on the dash light up and the dash prompted me to put the vehicle in park. After being narrowly missed by multiple cars I was able to restart the Jeep and drive off of the road.
- Tucson, AZ, USA
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I bought this vehicle brand new. Since about 30K I have been complaining that it is randomly shutting off without warning, regardless of speed. No engine power, and no power steering. I have been told this is a fail safe due to low oil. I have followed the fca guidelines and dealers for oil changes and cant really make between changes. I have done multiple oil consumption tests between two dealers bc I am told it doesnt burn enough for fca standards to replace the engine. I have called after it died out to ask for a tow in and have been denied and told it just means its time for an oil change. I have to have an ignition coil replaced on two separate incidents, reprogramming of the shifter PCM, and replaced the PCM. It wasnt till my latest incident that I recorded it and posted the video to twitter that an fca rep reached out to me to 'help'. I was told I still need to do oil testing bc I have to fail 3 in a row for further testing regardless of a history of the problem continuing and not getting better. 1st test it was only half a quart. Didnt even make it to the 2nd before the car shook violently, lost power, wouldn't accelerate and I had to be towed in. 1st was told the multiair actuator went out and fca agreed to pay for it, as im at 73K. Then I hear nothing from anyone for 8 days till I call the dealer and im told they are waiting on spark plugs. 20mins later the fca rep calls and says the engine needs to be replaced. They found, metal shavings inside, scorching, a piece of the exhaust valve missing and lost inside the engine. However fca will only pay for 1500 leaving the rest of the bill to me for something thats not my fault and an issue they continue to ignore. Had they investigated the problem earlier regardless of their oil burning rules they would have found the valve was cracked. Fca says they are not saying its my fault but are hiding behind the warranty.
Vehicle can stop abruptly due to low oil as this engine improperly blows oil out the exhaust at a very high rate. Our vehicle blows out 1 quart of oil every 1,000 miles. The dealer has been monitering this problem since October 2019 when I found the oil level was down 2 quarts. The dealer will not correct the problem or elevate the problem to the manufacturer. We are left with a lemon. We purchased this vehicle new from the dealer it had 11 miles at purchase.this vehicle requires a valve repair or a new engine.
On January 18 2020 I was driving and after only a mile from home, coming to an intersection yielding to go left, my car completely without warning stalled in the middle of an intersection. I tried to re-start and took about 10 minuets get it to restart. I was driving the mile home when then I got a 'oil pressure low light'. I did an oil change that afternoon to find my car only had 2 quarts of oil remaining. My car is burning oil. I do regular oil changes. There are no leaks. I had no warning from my car that my oil was low. Although the feature to turn off my car worked properly in the event oil is low, my car is burning a large amount of oil and not giving me a low oil warning before turning off my car. This could have been much worse and happened on the highway which I generally travel. These model cars need to be fixed from burning oil and drivers alerted to when their oil starts to become low, not just shut off in the middle of the road.
A service shifter message come up on my optometer screen 4 times in 3 days. The warning appears in red letters that also highlight all gear lights red and the screen was locked to service shifter. This takes places when I attempt to start my vehicle. The vehicle starts but I cannot shift the gears. I have read other reports of 2019 models having this happen and car stops while in motion. Please review this case, so many Jeep Cherokee models 2016-2020 have been widely affected by this shift system failure.
Car starts to stall after 1000 miles driven in between oil changes. This started at 30000 miles. It stalls in the middle of driving. It stalks at stop signs. This my 16 year old daughters first car. It is not safe.
Transmission will not upshift and engine check light on. Vehicle has 13,000 miles. Second time this has happened. First time no resolution at 6500 miles. Problems related to wiring harness this time according to dealer, apparent common problem but no recalls..
Service engine light is coming on. We just bought this on 12/28/2019 with 46198 miles. Sifter issues. Light came on as driving down the highway at normal speed.
My engine consumes oil. I cannot even reach 2000 miles between oil changes. My car will just cut off while I am driving (at any speed including highway speeds and turns). When this first happened I checked the oil and the engine was completely empty of oil. It didnt even register on the dipstick. I have had over 6 oil changes since I bought my car in 01/2019 (less than a year). I have had oil consumption testing completed and everything "comes back in range". the engine has been inspected and nothing is leaking or faulty. My car takes full synthetic oil which should last way longer than that. I am aware this is an overall issue with 2017 Jeep of all models. The service manager at the dealership didnt seem like he know much of anything and tried to tell me that this was normal. I have never had a vehicle that completely depletes its oil supply within 2000 miles. He then referred me to mopars corporate line who then referred me to NHTSA to file a report.
While making a right hand turn the vehicle died. Attempts to restart were not successful. Vehicle was jumped and started. At that time the dash displayed "shifter service needed". shifter was replaced. The day after shifter was replaced the vehicle began making a ding noise (similar to seat belt ding) while making a turn. Vehicle was taken to dealership and they said nothing was the matter with it. Two days after that while making a right hand turn the vehicle made a ding noise and stalled (vehicle was running but would not move). Vehicle was shut off and would not immediately restart. Vehicle restated eventually and was taken to the dealership again. After three days I was told this is due to low oil. They were not able to tell me how low my oil was but stated it would only need to be a quart low for this to happen and that Jeep is notorious for this.
Transmission shifts up to 7th gear and than down to6th gear some times engine shuts off than restart while driving highway traffic. Transmission shifts but engine red lines before you go in gear.
The contact owns a 2017 Jeep Cherokee. The contact stated that the shifter failed and the vehicle stalled. In addition, all the warning indicators illuminated on the instrument panel. The vehicle was restarted and was able to drive normally. In addition, the vehicle failed to accelerate. The vehicle was taken to an unknown dealer where it was diagnosed that the shifter needed to be replaced. The vehicle was not repaired. The contact also mentioned that the failure occurred on another occasion and the shifter was reprogrammed. The failure recurred. The manufacturer was not made aware of the failures. The failure mileage was approximately 15,000.
I left work today at 4pm made a right hand turn onto a bridge and I noticed I couldn't accelerate and two engine lights came on the dash and my car completely turned off on me and I broke down. I was stuck on a high trafficking area on a bridge when this happened. I've had my Jeep for 2 years and never once had any issues and never once felt like it wasn't a safe vehicle. I don't feel safe to drive my Jeep now and want it checked out completely before this happens again to me.
I had just pulled out of my driveway in the morning and heading down the neighboorhood road. About a half a mile into my drive, the car failed to accelerate. The car began to coast, I had lost engine power. I tried to turn the wheel and it was unresponsive. I looked down at the dash and it was out. I was barely able to limp the car to the curb. After approximately ten minutes I was finally able to turn it over and start the engine. My engine is consuming an excessive amount of oil between oil changes.
The contact owns a 2017 Jeep Cherokee. While driving various speeds, the vehicle suddenly stalled. After restarting the engine, the check engine indicator remained illuminated. The vehicle was taken to an unknown dealer where it was determined that the engine oil was low and the engine operated normally. The manufacturer was not notified of the failure. The failure mileage was 52,000. The VIN was unknown.
A D V E R T I S E M E N T S
- Carlisle, OH, USA