This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I bought a 2017 Jeep Cherokee limited 10/31/2020. At least 7 times in the last two weeks my car has started and I drive about 1000 feet and my car dies. Flashes return to park and it shuts off. My car will start back after rolling over a few times. This is not safe because if I pull out in front of someone and my car dies I'm going to have a wreak. I read multiple of the same complaints at https://I really hope this problem can get solved and become recalled.
Using excessive oil with no lights coming on. Caused my car to stall in the middle of a hwy today with no warnings. Get it back home and it is 2 quarts low on oil again. I put oil in it 1 1/2 weeks ago.
The vehicle is burning oil and even though the oil light doesn't come on the vehicle will stall and die while driving because it's burning oil. This should not be happening as there is no indication of any low oil until the stall. Keep needs to fix this or will be sued when an accident occurs because of an engine stall without any indicators
The car started off by problems with the chip to compute that it needed to open the temperature control valve. So with that came the inability for me to start the car by being outside of it and also the check engine light would come on. Then our gears would light up as if the car was in ever position possible. We would park cut the car off and resume to drive. This problem persisted for a week or so went away and eventually came back. Now the engine feels as if it's giving out it doesn't accelerate well, I know it's a V4 but it should have maintained the get up the car has less than 50,000 miles on it and is well maintained with frequent oil changes with the best oil. Car is never driven on E or anything I don't understand how the car is failing this early. I heard Jeep's have been very dependable cars.
Jan. 2020 the engine light stays on all the time. Now 4 times Sept. 2020 service shifter light has come on. July 2020 air condition had to br replaced.
- Pueblo, CO, USA
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I've needed to add a quart of oil every 1000 miles since the vehicle was new. I returned the car to the dealer at approximately 3200 miles and was put on an "oil consumption monitoring program" where I returned the car every 1000 miles for measuring the oil consumption. This was done every 1000 miles and the car now has 15,700 miles. When I returned to the dealer time before last, I was told to drive it another 1000 miles, return and if oil must be added, Chrysler will "replace the engine." When I scheduled my last consumption check, I was told Chrysler now upped the checking interval to 1500 miles. I therefor drove the car another 500 miles and returned to the dealer on 9/21/2020 where the the car was checked in. After the car was checked, the service check in guy told me they added another quart, and that I needed to put yet another "1500 to 1700" miles on the vehicle, then return for another final check, and if oil was needed, they would (once again) replace the engine. I understand from the service personal, that if the engine oil quantity drops to two quarts below full, the engine will shut off, and that this has happened numerous times.
The contact owns a 2017 Jeep Cherokee. The contact stated that after the driver made a right turn into a shopping center, the driver was unable to turn the steering wheel and the vehicle abruptly stalled. The driver was assisted to move the vehicle out of the roadway. The driver drove the vehicle to home however, the vehicle stalled for the second time. The vehicle was towed to bergeron automotive dealer (3525 veterans memorial boulevard, metairie, la 70002, (504-888-2132). The dealer performed a diagnostic test that located the failure at the engine. The dealer added engine oil to the engine, and advised the contact to bring the vehicle back for inspection every thousand miles to have the engine oil checked and a new oil filter installed. The vehicle was repaired. The manufacturer was not contacted. The failure mileage was 34,612.
The check engine light came on. Found out could be gas cap or bad fuel. Filled up when close to empty. Engine light disappeared. Was fine for month or so. Now check engine light on constantly. Checked w auto parts store. Computer reader said could be thermostat. Only three years old. Now has 40K miles. Start w engine problems already?
The contact owns a 2017 Jeep Cherokee. The contact stated while driving 45 mph, the steering wheel seized. The brake pedal was depressed and seized. The contact stated that the service shifter warning light was illuminated. The contact pulled over and restarted the vehicle and drove to his residence. The vehicle was taken to mckinney Dodge Chrysler Jeep Ram & used cars located at 4574 calhoun memorial hwy, easley, SC 29640, (864) 859-1981, where the contact was informed that an oil change was necessary. The vehicle received an oil change but, continued to experience the failure. The vehicle was taken to piedmont Chrysler Dodge Jeep Ram located at 4015 clemson blvd, anderson, SC 29621, (864) 305-4234, and was informed that an oil consumption test was necessary. The contact stated that there was oil leaking from the valve cover. The vehicle was taken to independent mechanic and was informed the valve cover needed to be replaced. The vehicle was repaired. The contact stated shortly afterwards the number 3 cylinder needed to be replaced. The contact stated that the vehicle repaired however, the valve cover started leaking again. The vehicle was not repaired. The manufacturer had been informed of failure. The failure mileage was approximately 30,000.
The contact owns a 2017 Jeep Cherokee. The contact stated that the vehicle stalled on numerous occasions while driving at speeds between 55-70 mph. The contact stated that vehicle jerked and loss motive power without warning. The contact was able to keep the vehicle under control while restarting the vehicle. The vehicle was taken to reynolds Ford (1900 avenue of the cities, East moline, il 61244, (309) 792-9530) where the vehicle was purchased. The vehicle was also taken to key Chrysler Dodge Jeep Ram (3700 16th street direction, moline, il 61265 (309) 524-52747). Both dealers performed diagnostic tests but, were unable to locate a failure code. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 68,000. Invalid VIN.
While driving the service shifter lighter appears on dash and shifter position lights all light randomly and has been becoming more frequent. They turn off once I stop, turn the car off, and restart the car. I have read models previously have been recalled for this issue but not 2017 which appears to have the same issues. Also I've had to change my spark plugs at about every 50,000 miles. I replaced them once already and once again I am having the same issue the check engine light is on and at times the car is shaking from the misfiring. The check engine light remains on at a times. The check engine light flashes and the car is shaking the power and acceleration are significantly reduced when the spark plugs are actively misfiring. This only occurs with accelerating and pressing on gas pedal and happens constantly while driving. I've never had to replace spark plugs this often they usually last atleast 100,000 miles. There is a problem when they barely last for half that and require replacement atleast 2 times before they should go bad. These seem to be a common issue but when you ask the dealer they act clueless and something needs to be done. These are costly problems that should not be occurring or occurring this frequently. Please investigate.
While driving the service shifter lighter appears on dash and shifter position lights all light randomly and has been becoming more frequent. They turn off once I stop, turn the car off, and restart the car. I have read models previously have been recalled for this issue but not 2017 which appears to have the same issues. Also I've had to change my spark plugs at about every 50,000 miles. I replaced them once already and once again I am having the same issue the check engine light is on and at times the car is shaking from the misfiring. The check engine light remains on at a times. The check engine light flashes and the car is shaking the power and acceleration are significantly reduced when the spark plugs are actively misfiring. This only occurs with accelerating and pressing on gas pedal and happens constantly while driving. I've never had to replace spark plugs this often they usually last atleast 100,000 miles. There is a problem when they barely last for half that and require replacement atleast 2 times before they should go bad. These seem to be a common issue but when you ask the dealer they act clueless and something needs to be done. These are costly problems that should not be occurring or occurring this frequently. Please investigate.
My shifter light comes on for all of the spaces on my shifter. Two dealerships have not seen any codes to my specific car. Also, my spark plug burnt out at 45,000 miles and I was told that is not suppose to happen that way.
Every 3000 mile I do my vehicle maintenance which requires me to do my (oil change) July, 2020 on August 2 2020 I heard something while driving on a uphill I pull over I check everything seem ok when I got home I check my oil stick and realize I was in need of about a quart of oil I went to the place I had oil change done and added a half quart of oil (manufactured recommended) on August 15,2020 I was driving an heard a bang like I hit or ran over something all of sudden my vehicle dash board lights came on a my car shut off a passing vehicle inform me all my oil was coming out, I had the vehicle tow home the tow driver inform me the oil pan was crack I inspected and remove the oil pan and realized the problem was a manufacturer problem the crack was course from the inside out and the engine oil component was crack as it was with the timing belt, I only have 26,500 miles my phone number is +[xxx] thank you in advance information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
I keep having to do oil changes within a 1 1/2 months without even going 3,000 miles. Also my car shuts on and off randomly and the power goes out on the radio and speedometer. I've taken my car in and they run a diagnostic and always tell me that everything with the car is fine. This shut off seems to happen when I stop at a stop light or stop sign. All the power seems to go out and the car completely shuts off. The lights on the radio and speedometer have gone black while the car is in motion, it has happened while I'm driving on the highway. I have no idea why I'm having to get more frequent oil changes.
This Jeep Cherokee oil is evaporating causing my car to cut off in the middle of the high way. I check my oil every other day. My oil evaporates while driving I have had the car checked for oil leaks 5 times. This vehicle also cuts off and say shifter and I have to pull over turn the vehicle off let sit for 5 minutes then restart. I have also had to get a tune up at 50000 miles due to manufactural defect according to my mechanic an alert showed them what was wrong. I have almost been struck by other vehicles while I am trying to get over lanes to pull on the side of the road. This is a safety issue so much so I will not drive with my grown children and definitly not my grandchildren.
The contact owns a 2017 Jeep Cherokee. The contact stated that several unknown warning lights became illuminated while attempting to start the vehicle. The contact stated that while driving 45 mph, several unknown warning lights illuminated and the engine stalled and the steering wheel ceased. The contact stated the vehicle coasted to curb. The contact restarted the vehicle and drove to her destination. The vehicle was taken to milton ruben Chrysler Dodge Jeep Ram located at 3508 Washington rd, augusta, ga 30907, (762) 224-5967, to be diagnosed. The contact was informed that the bezel needed to be rewired. The vehicle was not repaired. The manufacturer was informed of failure. The failure mileage was 11,667. Consumer stated there is a loss of control when vehicle is driven.
When coming to a stop on a city street my vehicle dinged, turned off and a message displayed on the dash 'shift to park or neutral, press brake, select gear'. I could not use my steering wheel or breaks during this time. I put the vehicle in park, turned the ignition off and full took my key out. Then attempted to start it. I only heard a slight sound but no turn over. I repeated this step and this time, after momentarily sputtering, I was able to give the car gas and it stayed on. I could smell oil at this point. It seems this is related to excessive oil consumption, which triggers the car to shut off to protect the engine. Except the oil level in the vehicle is fine and there are no prior warnings before this happens.
A D V E R T I S E M E N T S
- Athens, AL, USA