This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Service shifter light displays randomly with PRND all light up. Goes away if you turn the car off remove key and restart. Have taken it to a technician in the past, they said they couldn't tell us anything.
This past year my 2017 Jeep Cherokee has started to randomly turn on the Service Shifter light and at the same time all the shifter lights turn red. The transmission starts acting differently as well when it comes on. If I pull over and shut the car off and then turn it back on it will be normal again. I cannot bring this into the dealership as my warranty is no longer available and I will not pay loads of money for them to tell me nothing.
When driving my vehicle going 30 miles per hour the car stopped by itself and gave error message -?? Shift to park or neutral Press brake or select gear-??. I have to put my car in park and try and restart the vehicle. This has happened 4 times with in the last week.
- Saint Louis , MO, USA
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On [XXX] my 2017 Jeep Cherokee Latitude experienced full power failure while driving, resulting in an uncontrolled stopped with lack of power brakes, steering or other electrical assistance while in middle of road with traffic traveling 20 mph just avoiding impact with car in front of me. Had I been on highway or traveling faster I may have encountered a deadly impact to rock walls on road or surrounding traffic or oncoming traffic. There is a recall listed [XXX] Campaign number [XXX]. I have made a complaint to JEEP 800-853-1403 who noted my vin with case number [XXX]. My jeep vin is not included in recall notice but clearly should be and covered for repair under [XXX]. My Jeep regained power 5 min later and I drove it knowing unsafe to repair shop where it sits. My Vin should be added to the already listed appx 67k jeeps 2014-2017 year. I also have MOPAR extended warranty. I will not drive my jeep for obvious reasons until the repair is made. This is a potential deadly issue that needs to be extended to the currant recall listing. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The electronic parking brake in my 2017 Jeep Cherokee became stuck in the engaged position. The car would not move backward or forward. This happened when the car was parked on a neighborhood street. Had to have the car towed to the dealer, where the problem was diagnosed as failure of the parking brake module due to a water leak from the sunroof drain. Repair bill was over $1300. Luckily, the brake became stuck while the car was parked. Had the car been in motion, safety would definitely have been an issue.
Today while driving, my vehicle-??s power steering went out causing me to pull over to the side of the road. My car was running, but I was unable to move it. When I put it in drive, the lights on the shifter would flash, but the car would not change gears. The problem appears to be electrical as the battery is brand new, and the engine was running.
I parked my car and went into the store came back out tried to start my car and the message Service Transmission Restart in Park With Vehicle at Zero Speed appeared on the dashboard and my car wouldn-??t start
My 2017 jeep Cherokee sport vin# [XXX] suddenly stop working when I was driving since then it been 1 month I have asked several mechanics what was the issue and I was told it was the alternator it got fixed new battery was bought and it still did not turned on again I was addressed by a friend about these cars having recalls I checked and yes it has recalls please help me I-??m a low income mother no other way to get to point a to point b and I live 1 hour 20 minutes away from [XXX] we-??re the car stopped working INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Saying Service Shifter. All light by PRND come on red. Have seen a lot of reports saying same thing for 2014-2018 Jeep Cherokees. Has been looked at by mechanic. Has been coming on once every week for 3 months now.
Service 4wd light turned on.. car stalled on road and almost could not pull out of the way of traffic. PTU unit ? Replacement-?? Jeep 2 weeks off of warranty extension-?? Jeep needs to recall ALL 2017 Cherokee models
I slide off the road and went into a ditch then rolled a dew times no airbags denied I was upside-down Bach shoulder head injury and left leg all on the left side.y mirror wouldn't call 911 I have photos
At 57,537 miles, the heads-up speedometer and all other displays were disabled with an error message to "Service Shifter". At the same time, each PRNDL indicator light on the shifter panel lit up RED. Very disconcerting! I cycled the engine and that restored normal operation, but I could find no information on this error in the JEEP manual. On line, however, I found many people concerned about this same error with different potential causes/fixes.
There was already a recall on the make and model of my car, Jeep Cherokee Latitude; however, when I search by VIN it shows zero unrepaired recalls. So if the problem is fixed (no one even attempted to fix my car), why does my car still shut off in the middle of driving" When it shuts off I can-??t turn the wheel, Can-??t put it in park, and the gas and brakes/ABS don-??t work. This has happened many times with my daughter, currently 4yo, in the car; why do I have to risk my life every single time we need to go somewhere? Every single dealership and mechanic I-??ve brought it to says there is nothing wrong with the car, yet it continues to shut off while driving-?? I did crash the first time it happened, but it was in a snow storm and possibly unrelated" No injuries or damage.
The car randomly activated the Electronic Parking Break and it will not disengage. I have disconnected the Battery hoping to reset the module but that did not work. This car will also randomly refuse to start or shut down. Only resetting the ECM/PCM will clear the error and get the car moving again. This is a safety concern because the Ebrake may engage while moving at high speeds. There is a warning light indicating that Ebrake needs service. There is also an unknown leak coming in from the roof and running towards the back lift gate. Water will pool in the storage section to the left and right of rear lift gate.
The contact owns a 2017 Jeep Cherokee. The contact stated that while driving at various speeds, the vehicle shut off without warning. The vehicle was taken to a dealer and the contact was informed that the vehicle was consuming an excessive amount of engine oil and the engine was replaced. The contact stated that several years later while driving 35 MPH, the vehicle shut off without warning. The contact stated that the failure occurred for a second time soon after restarting the vehicle. The contact drove back to the dealer and the vehicle remained at the dealer for approximately 2 months. Once the vehicle was returned to the contact, the vehicle shut off again; the vehicle was towed back to the dealer. The dealer replaced the power software module and returned that vehicle back to the contact. Soon after retrieving the vehicle, the instrument panel went blank, and the vehicle shut off again without warning. The vehicle was taken to an independent mechanic and then back to the dealer; however, neither the independent mechanic nor the dealer could determine the cause of the failure. The manufacturer was notified of the failure and a complaint was filed. The vehicle was not repaired. The failure mileage was approximately 26,000.
Service shifter notification/warning comes on randomly. When this warning is on, all of the lights on the gear shift light up (p, r, n, d). The engine feels like it is slipping, and the vehicle will drive slowly & is very loud. The gas pedal can be pressed completely to the floor and the car will not accelerate fast enough. The airbag and parking braking notification flash as well. Check engine light comes too.
As I was driving all the lights on my [XXX] gear lit up. On my dashboard, it said service shifter. Well, I continued driving. My truck started to slow down a D kept flashing on my dashboard. I had to pull over to the side as the truck was coming to a complete stop. I turned off the ignition waited a few minutes. Turn my truck back on and I was back on the road. I-??ve heard lots of complaints in regards to the shifter, but there-??s no recall for this. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
After the weekend rain, I went to start the 2017 Jeep Cherokee it did not start. I had the battery car jumped and it started up when driving it the steering wheel locked up. The dashboard started to display antilock brake assist off system, power steering assist off system, service transmission restart in Park with vehicle 0 speed, and so many red lights started flashing afterwards. I was in the car with my children a car that was coming behind me had to swerve around me as my car instantly stopped. This could-??ve been a horrific or fatal car accident. I just hit my car check to renew my plates the emissions pass and everything safety was good. With this current situation, I would now have to get my car back to the dealership for further inspection, and will be without a car.
A D V E R T I S E M E N T S
- Lamar, MO, USA