This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Service shifter code being thrown, with check engine light. Code is showing the tcm malfunctioning and an impossible driver shift request. Has been happening for over a year and now a check engine light has illuminated. Dealer won-??t fix due to it not being a recall
Have a problem with my call losing all power in my jeep while sitting at an intersection waiting for the light to change. Almost got rear-ended cause my car just suddenly lost power. Power finally came back in 20 or 30 seconds but I had people honking horns and I'm was frazzled. Now I have this Service Shifter error on my dashboard and the PNDR lights all are on and red..Came on Jeep automakers. Do better!!
On the speedometer screen a message -??service shifter-?? popped up on my 2017 Jeep Cherokee Latitude. Upon further research, this is an ongoing issue with thousands of jeep owners.
For about two years we have been getting a "Service Shifter" display code on the dash, red lights on all the gear indicators by the shift knob, and the service chime sound when the code comes on. At first the issue happened occasionally, and now it is on almost constantly. We have no dashboard visibility when the code is displayed and are concerned that the problem is worsening. We will be bringing it to a local Jeep dealership to run diagnostics, but are dubious of what can be done to actually fix the issue after following many Jeep forums online. So we are raising our concerns here. The FCA Service Bulletin seems to correctly identify the problem: Number: 08-103-18 Group: 08 - Electrical Date: 08/09/2018 Subject: Service Shifter Message We have observed that this is a common problem with Jeep products, especially with 2017 Jeep Cherokees. It should likely result in a recall.
Our 2017 Jeep Cherokee had the service 4WD light come on Tuesday. Our mileage is 60,800. We took it to our local mechanic, who ran a diagnostic. The code C14A7-97 came up as active on our vehicle. Our mechanic said there was a recall for this issue for our model year. We found "Safety Recall W47/NHTSA 20V-343 PTU Input Spline". Since our Jeep had the exact issue that the recall covers and falls within the 2014-2017 manufacture years, we made an appointment with a local Chrysler dealership. We took it in today for them to look at it. They confirmed that the code active on our vehicle is C14A7-97 and that our 4wd system is not working and that if we are in a situation that we need 4wd we will be at risk. They then told us that our VIN is not listed on the recall and our bill would be $3,200. I pressed that it makes no sense that we are having the exact issue in the recall, that we have a Jeep Cherokee as listed in the recall, that our model year is between 2014-2017 as in the recall, and that our mileage is exactly around the mileage listed in the recall that this problem surfaces("on about 67,240"); but it isn't listed in the recall. How can we be having the exact issue reported and not be covered in the recall? We feel they are taking some loophole and risking the safety of their customers, specifically our safety.
- Chambersburg, PA, USA
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The Electronic Parking Brake turned on after putting vehicle in PARK. Could this brake have been applied while driving? If so, there could have been multiple fatalities or serious injuries. I did find some text on how there was a lawsuit going on about this.
Message "service shifter" pops up on the instrument panel, and a series of red alert lights appear next to every gear on the automatic transmission shifter lever. The dealer is unable to fix the problem! They replace the wiring harness, they replace the shifters themselves, they reset the computers ? And the problem always returns!
1. Consumer is a Permanent and Total Disabled Vet (Unemployable) and this vehicle is the only vehicle Consumer has. 2. I have a 2017 Jeep Cherokee Trailhawk KL (XXX) I have owned since day one with 56k miles. 3. At all times I did not receive any recall notices for correct known safety issues. 5. I have OBD-II tools of vLinker (use everyday for LiveData), BlueDriver and TogDog. 6. For almost as long as I have had the Jeep I have experienced the following. When I say the following I mean, at all times: a. Any type of road- surface- weather- time of day- city, highway and interstate driving- speed to include deaccelerating, at stop sign/light- 1-3 x-??s a day, weekly- it doesn-??t matter when or where b. The PTU was replaced in 2018 according to service report, service stating they couldn-??t replicate issue although they had videos, etc a total of 4-x-??s c. But, I keep experiencing the following: d. Loss of acceleration, push on gas pedal nothing happens, sometimes can let off for a bit and then accelerates, revs to 6-7k up/down using/not cruise, cruise doesn-??t turn off, pulling trailer and not- lose brakes when stopped rolls back, parking brake message, traction control message, service engine message, loud engine noises from in front of driver, rear back and under center console- lose of rear wheel traction, loss of park- shifting to park grinding noises, 7. Below is a Google Shared Link for anyone that includes videos as it happens, OBD-II scans in.cvs and.brc files along with screenshots of the codes. [XXX] 8. Upon researching these issues I have found 1000s of complaints online regarding the same issues I experience. Including Jeep Compass- Renegade- Wrangler- Grand Cherokee. 9. Upon further research it seems this Consumer is the only one with video during the event and data of said event. 10. I am still retrieving older vids. 11. Vids and documents to large to attach. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
I-??m not the only one with the same issues. I know a lady who has the same problem with her vehicle and has been quoted thousands of dollars to fix it. Cylinders and engine housing.. anti freeze leak.. and then expect us to pay expensive car payments.
Vehicle is putting up a code for -??service shifter-?? while driving, which turns off when the car is turned off. Code does not read for dealerships to fix issue. it is reoccurring and we are concerned as we have seen a 2017 jeep Cherokee wreck out after throwing this code and -??locking up the engine-??. We are secondhand owners of this jeep and believe the previous owner sold this car because of said issue because it came up within a month of us purchasing the car.
2017 Jeep Cherokee shows "Service Shifter" in dashboard and all lights light up on shifter. This problem first happened in 2020 with 33,101 miles when the car was under warranty. The dealer "fixed" the problem and it went away. Now at 79,000 the exact same problem is back again. There was a lot of research on the issue done 4 years ago and most of the information came from [XXX] where everybody has the same problem. Obviously, whatever fix my previous dealer did is not the solution that Jeep recommended, if they recommended anything at all. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
"Service Shifter" appeared on the dash and the lights "P", "R", "N", "D", and the one between "-" and "+" were all lit up, as if the electronics did not know which gear the car was in. Car would then not go above 50 mph while on the interstate and shifting was slow and jerky. When you're unable to control elements of your driving, you are unable to ensure a safe experience. This shifter issue is directly correlated. The problem is widespread in online forums and seems to be predictable with this model and line of cars. The car is available for inspection upon request. It's common for this to be an issue with cars less than 50000 miles which is a clear sign that this is a manufacturer's fault that needs to be corrected.
The shifter turns all red lights and service shifter appears in the warnings. There was a recall for this on certain vin #s for the same make and model but Chrysler refuses to acknowledge the wider problem effecting others. They advise you to pay out of pocket and I can-??t afford that. This is clearly an issue that is wide spread and the danger is unknown what can happen but I don-??t feel safe driving my [XXX] in a vehicle with all these warning lights. The issue started apparently 2 years ago but hadn-??t been addressed by my wife because she was out of work and not driving it much. We need both our vehicles safe and Chrysler needs to fix the issues that their manufacturers caused. There are so many articles and complaints about this same issue and Chrysler refusing to fix it. Please help us ensure the safety of our family until we can afford another car. Our mechanic was able to replicate the issue and now it-??s just constantly on. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Service shifter light displays randomly with PRND all light up. Goes away if you turn the car off remove key and restart. Have taken it to a technician in the past, they said they couldn't tell us anything.
This past year my 2017 Jeep Cherokee has started to randomly turn on the Service Shifter light and at the same time all the shifter lights turn red. The transmission starts acting differently as well when it comes on. If I pull over and shut the car off and then turn it back on it will be normal again. I cannot bring this into the dealership as my warranty is no longer available and I will not pay loads of money for them to tell me nothing.
When driving my vehicle going 30 miles per hour the car stopped by itself and gave error message -?? Shift to park or neutral Press brake or select gear-??. I have to put my car in park and try and restart the vehicle. This has happened 4 times with in the last week.
On [XXX] my 2017 Jeep Cherokee Latitude experienced full power failure while driving, resulting in an uncontrolled stopped with lack of power brakes, steering or other electrical assistance while in middle of road with traffic traveling 20 mph just avoiding impact with car in front of me. Had I been on highway or traveling faster I may have encountered a deadly impact to rock walls on road or surrounding traffic or oncoming traffic. There is a recall listed [XXX] Campaign number [XXX]. I have made a complaint to JEEP 800-853-1403 who noted my vin with case number [XXX]. My jeep vin is not included in recall notice but clearly should be and covered for repair under [XXX]. My Jeep regained power 5 min later and I drove it knowing unsafe to repair shop where it sits. My Vin should be added to the already listed appx 67k jeeps 2014-2017 year. I also have MOPAR extended warranty. I will not drive my jeep for obvious reasons until the repair is made. This is a potential deadly issue that needs to be extended to the currant recall listing. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The electronic parking brake in my 2017 Jeep Cherokee became stuck in the engaged position. The car would not move backward or forward. This happened when the car was parked on a neighborhood street. Had to have the car towed to the dealer, where the problem was diagnosed as failure of the parking brake module due to a water leak from the sunroof drain. Repair bill was over $1300. Luckily, the brake became stuck while the car was parked. Had the car been in motion, safety would definitely have been an issue.
A D V E R T I S E M E N T S
- Las Vegas , NV, USA