This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Service shifter light is turning on the car at 20-60 mph and more. Car warning continues to appear over multiple periods of times and not able to see speed and determine if car is driving properly!
In the middle of turning into a busy intersection, service shifter light came on and car is shutting off without warning. Shifter lights flash and car dashboard states to put car into gear in order to drive. Took several minutes for car to restart in order to get out of the busy intersection. Huge safety issue could cause a collision while driving for car to shut off without warning. Numerous reports of this on the NHTSA, forums and discussions with no resolution from the manufacturer.
Transmission shifting erratically/service shifter warning displays. Vehicle will lose power at inopportune times due to failure to shift, which could cause a collision, or an accident if on a busy road. Also vehicle will have unwanted acceleration when attempting to come to a stop. This can be dangerous as it may push the vehicle into an intersection after you have attempted to stop. There are various complaints of this issue on various websites and media forums yet no mention of the manufacturer making any attempts to resolve. I have also found the service shifter issue to disable the engine and not allow the vehicle to start which can leave someone stranded.
Indicator lights are shown on dash include gas cap, seat belt and engine. All gear lights display red when driving and states to service shifter. Dash displays service engine soon. Service air bag system. Seat belt will constantly ding even though it is buckled and will not stop dinging. Replaced gas cap, but indicator light continues to display on dash. Strongly believe there are electrical issues causing theses defects. Took to local dealership and they performed an update, but the indicator lights started to display again the following day, along with the constant dinging from the vehicle not being able to sensor the seat belt being buckled. This has been happening for over a year now and no one seems to be acknowledging there is an extreme safety concern with this vehicle. Strongly believe it is due to the fact of being at fault and not wanting to correct the defects without compensation. Plus there is an abnormal sound when accelerating since these issues began and are continuous. If you-??re an attorney reading this, please find me through my vin #. I-??m tired of dealing with these issues and willing to take legal action to resolve these issues. Will never buy a Jeep again. Thanks.
Shifter lighting up all gears and parking brake initializing while driving. Happened more than 3 times already, two other times happened while at stop sign/light
- Archbald , PA, USA
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Service shifter light comes on and off randomly while driving. Won't allow my vehicle to restart after shutting off without getting a jump to start it. Had the shifter replaced on 3/31/22 at 64,000 miles and now again it's happening at 89,000 miles on 9/29/2023.
The Service Shifter light came on and keeps coming on sporadically. I was dismayed to learn that there are numerous complaints regarding the Service Shifter light on the 2017 Jeep Cherokee. Has this ever been formally addressed.
The contact owns a 2017 Jeep Cherokee. The contact stated while driving 50 MPH, the vehicle stalled and lost motive power. The contact stated that the vehicle then started to reverse independently. The contact stated that the transmission also failed to shift properly. No warning light was illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 120,000.
Shifter Service message appears on dash while operating vehichle. All lights for transmission position are lit up at the same time. This occurred during "normal" operation of vehicle.
I did have an incident in July of 2022, my car would not get out of park. I was in a drive through and put my car in park. When I went to put my car in drive. The vehicle completely shut off and began to roll backwards. The next set of issues, I first noticed the issues in the beginning of 2023. The service 4wd light is on and the parking brake will not engage. The 4wd itself works just fine, each terrain mode will engage. So Ilderton Dodge Chrysler Jeep Ram (High Point, NC), looked at my vehicle and said the PTU was bad and needs to be replaced. This passed weekend, I was driving entering a highway via acceleration lane and my car had trouble switching speed limits. Which leads me to believe the necessary power was not able to perform. This is detrimental to the safety of myself and others. Should my car's brakes fail or car lose power; it could seriously injure myself, innocent people in the vicinity of my car, or mechanics working on my car, etc. I work at a Pediatric office and would hate for the brakes to fail at work. Chrysler has already recalled 96,000 Jeep Cherokees for the exact same issue. Due to this, the PTU is back ordered and cannot be located anywhere in the US.
Parking brake engage itself upon starting car and was still engaged while backing out of garage. Service parking brake and service start/stop warning lights are now on. Investigation for repair found excessive drain on battery for age of the battery (14 months).
Service shifter message has been appearing and at times, all lights on PRND lighting up. The vehicle transmission may still engage or may not. Recent occurrence on 07/13/2013, vehicle took 20 minutes before transmission engaged. Fortunately, I was parked at work, going home. If this occurred on the road, has potential of wreck happening. Jeep dealership leaning towards voltage error, cleaned battery terminals, test drove, could not replicate error. Did not drive until 07/17/2023, service shifter message came back without all PRND lights coming on.
Service shifter light illuminates several times per month but disappears when engine is off. Battery randomly drains all power and needs to be jump started when temperature outside is warmer than 76 degrees
Upon starting the vehicle, the service shifter message came on the dashboard screen and all the lights on the shifter illuminated red. If I drive with it on, it stays on. When I turn off the Jeep and turn it back on, the message and lights go off. However, this message has appeared about once a month for the last few months. It is unknown if my safety has been at risk. I've called two different dealers and got widely different answers about what the problem could be, as well as very different cost estimates to fix it. But, no one really knows what the fix is. I've investigated this problem online and have found 100s if not 1000s of complaints about the same problem with no clear solution. Why is there no recall for this yet. It's been going on for years.
Water is leaking into vehicle when it rains. Floor boards are soaked after it rains. Water is coming into contact with electrical somewhere. Causing loss of power, and lights to flicker. Took to dealership a couple times, they couldn't find the leak. They said they found it but didn't. After a couple attempts to fix the issue. The dealership refunded my money and said they couldn't help.
At random times, the vehicle will notify of a "Service Shifter" message that pops up on screen. The lights that indicate which gear the car is in all light up-park, neutral, drive, etc. Every light turns on and the notification shows up on the screen where speedometer is located. This is concerning-it has happened multiple times, if I turn the car off and back on, the notification goes away. However, it always comes back a few hundred miles later. I drive a 2017 Jeep Cherokee, and bought it in 2019 with only 16,000 miles on it. The notification first came up when I hit 20,000 miles and has persisted ever since periodically. If you search "Jeep Cherokee service shifter" you can find NUMEROUS forums where people have reported the same issues. It is clearly an issue that needs to be looked into further. I have already filed a safety problem before, and nothing was done about it. I recommend looking into this issue further, and googling the issue as well-there are far too many people reporting the same problem and there has been no recall to be issued.
A D V E R T I S E M E N T S
- Dorchester , MA, USA