This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Backed out of parking space into traffic lane. Transmission would show shift to D, but would not engage drive train. Had to disconnect both battery cables to clear electronics. After reconnecting battery cables, vehicle would engage drive train for "D", bust car running/shifting rough, engine dying and svc engine light coming on.
Vehicle started making noise 2 weeks after bought it! it makes a whiny grinding noise. I would back out and when I straighten wheel to go forward, there it is! at first, this only happened once or twice a day then it was doing it constantly. It even occasionally whines while driving down highway. My other issue is chirping in motor. At my first scheduled maintenance, I informed dealership of problems with various noises. I was told that chirping "was a pulley and even though it was an annoying issue and no safety issue and since it was Friday afternoon and I lived so far away I could take it to a dealership closer to my home". I took it to another dealership for problems. I was told noises were from excessive road salt. I laughed and told advisor that I know he goes by what his tech tells him but we live in nc and there was no salt in July. I didn't care what caused it, I just wanted it fixed. All seemed well until the next day when it all started again! back to shop once again...... after couple of days, dealership called with some news. They decided my Jeep with 9000 miles needs a transmission. Fast forward a week and half, no news. No word from dealership, had to call to get update and looks like almost another week before I might get her back. Not a happy Jeep owner
The contact owns a 2017 Jeep Cherokee. The contact stated that the temperature gauge that controlled the automatic four wheel drive system failed. The contact stated that it took seven minutes for the temperature gauge to read correctly to activate the four wheel drive system. The vehicle was taken to goldstien Chrysler Jeep Dodge Ram (968 new loudon rd, latham, NY 12110 518-785-4156), but the cause of the failure could not be diagnosed. The manufacturer was made aware of the failure. The vehicle was still at the dealer. The failure mileage was 1,500.
I have purchased the Jeep Cherokee sport 2017 about 2 and half months ago in early August 2017. As of today I have only driven 1986 miles. Within these miles I have experienced a serious problem three times which were life threatening while being on the road. Each occurrence has happened when I came on a full stop on expressway (san tomas expressway in santa clara county in ca) and pressing on the brake while the transmission gear is on "D" (drive). When traffic in front of me started moving then I released brake and step on the gas pedal, but the car never moved, the more I stepped on the gas, the car was not going anywhere, then I realized the transmission was functioning as being on neutral, however, the gear shift handle was on "D" in "drive" position. When I looked at my rear view mirror the car behind me was approaching very fast assuming I will move, I had to immediately got my arm out and wave to the car behind me to pass me in order to avoid getting rear ended. Then I realized the transmission while in "D" position dropped to "N" functionality but the gear shift and dashboard was still showing as the car was in "D" drive position. Then I immediately stopped the engine in "P" position, restarted the car and started driving away. In addition to this problem another problem just started, when the gear shift handle is in "P" position when you push button on the shift handle to move from "P" to any position I started hearing a "click" sound by the ignition key.
- San Jose, CA, USA
Search CarComplaints.com for these popular complaint phrases...
Driving about 25 mph and the vehicle shut off. No noises, no warnings just shut off. My dash stated to "shift to park or neutral, press brake + select gear" also my drive light was flashing red by the shifter. I was lucky there was no traffic and I was able to safely pull to the side of the road. Put the vehicle in park and attempted to start. Heard noise as if everything was turning on except the engine. Waited 5 minutes and the vehicle started up again. I drove the vehicle straight home and have not tried to drive it again. It is a Sunday and the dealership is not open so I have to wait until Monday to call and request service. A google search of my Jeep showed lots of complaints with transmission as well as a video of a trailhawks dash doing exactly what mine did.
5 times since the vehicle was purchased on 8-9-17 the vehicle has come to a stop following a stop at a stop sign or light. It jerks, stops and pressing the accelerator does nothing. I have to shift into N, reeve up the engine, shift back into D, back into N, and return to D before I can move ahead. If this would happen in heavy traffic with a vehicle close behind there would be an accident. I believe this is a serious safety hazard.
The shifter went out with less than 150 miles on the vehicle. The shifter was replaced, but the new shifter doesn't stay in gear and often shifts very hard. When the shifter went out originally we were pulling out of a parking lot and the car died in oncoming traffic, I was able to pull over turn off the car and start it to get it home. The car would not drive after we got it home and tried to take it to the dealership. They put in a new sensor but still having issues. We took it in and they did a program upgrade or something like that and gave it back. It hasn't fixed the problem.
The contact owns a 2017 Jeep Cherokee. While driving approximately 45 mph, the service shifter warning indicator and several other warning indicators illuminated. The vehicle was taken to clinton auto group (2850 valley West drive, clinton, ia 52732) for diagnostic testing. The contact was not advised as to what needed to be repaired or replaced. The manufacturer was not made aware of the failure. The VIN was unknown. The failure mileage was 10,175.
The contact owned a 2017 Jeep Cherokee. While the contact's spouse was driving 65 mph, the service shifter warning indicator illuminated. The contact stated that the vehicle accelerated independently and then shifted into park independently. The vehicle became uncontrollable, spun around several times, and crashed into a tractor trailer. The contact stated that the air bags failed to deploy. The contact's spouse sustained a bruised knee and a concussion, but did not seek medical attention. A police report was filed. The vehicle was towed to an auto body shop. The dealer was not contacted. The manufacturer was contacted and notified of the failure. The approximate failure mileage was 18,000. The vehicle was destroyed.updated 09/19/17 updated 10/23/17 updated11/16/17
This vehicle often has a significant delay when shifting from reverse to drive. It just sits there without revving or stalling despite depressing the accelerator. After 1-3 seconds the Jeep will "rocket" forward. It will sometimes do this again immediately after taking off. In addition to this slowing down to turn a corner will cause the same results. Though dangerous, the reverse to drive is much more disturbing and my family fears driving it. This is the only problem I have experienced like this in my driving history. A "fix" was done a month ago but no change. It's in the shop again but the techs say it's fine and find nothing wrong. 6-12-2017
The so called, 9 speed transmission isn't a 9 speed. It never, under any circumstances, hits 9th gear. The Jeep service tech told me that there's nothing wrong with the transmission, but he knows that it will never hit 9th. Also, I have experienced a very scary moment when I shifted from reverse to drive. I stepped on the accelerator and the car didn't move for a couple of seconds. I almost got hit in the door by an oncoming car! I have been going down hill at over 70mph, and it won't shift to 9th. When moving the shift lever from "D" to the electronic manual position, the indicator shows that 8th is the highest attainable gear. I can manually shift the highest attainable gear to 9th, but the transmission still won't up shift to 9th gear.
Vehicle hesitates to accelerate after slowing or stopping. Delay is several seconds and posses a serious risk of being struck from behind. This happens intermittently.
A D V E R T I S E M E N T S
- Tomball, TX, USA