This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Vehicle losing power upon turning or take off, gear shifting while driving and accelerating. Shifting is violent and loss of power major. No long feel safe driving and only has 44K miles on it. Dealer has done electronic update and did not fix issue, but made it worse
Service shifter alert shows in gauge area while driving. Then all the lights on the gear shifter alluminate. Problem is random and occurs one to two times a week. The vehicle is always in motion when the error happens. The issue has happened on city streets before I get to the highway. Always driving the vehicle in a forward motion.
At 9000 miles the "service shifter" light came on and took to dealer as a mechanic told me do not put in park. At 40,000 miles it came on again and was told the tcm had a recall, ,and if it happened again bring back about 3 weeks later it came on again and is still in shop. Now I am worried after a mechanic told me it can lock up the transmission and cause the vehicle to crash, ,, I dont feel safe driving the vehicle any lonker, , and am worried for my self and family.
At 9000 miles the service shifter message came on while driving from carthage to galveston Texas contacted a local dealer and was told dont place in park to take it to the dealership drove it back to marshall Texas to dealership and they said they were having problems with the shifter so replaced the entire shifter.. at 40,000 miles shifter light again took to dealership in carthage and said they fixed the tcm to transmission. Now at 49000 it has done it again, replacing the wiring harness from shifter to transmission. Been in shop for a week still no word.the service shifter comes on evey time it is cranked.
Was getting a "service shifter" message on dash and brought to dealership whom replaced the shifter mechanism under warranty on July 11, 2018 at 37,891 miles. The dealership stated that it was our fault for leaving a cup in the cup holder which can short out the shifter mechanism (seems like a bad design if you cannot use a cup holder) now the problem has come up again on December 21, 2018 with 54,230 miles, making this component out of warranty. A cup was never left in the cup holder and was only used when someone was in the car. I really do not want to pay for a shifter every 6 months as long as I own the vehicle. This seems to be a common problem with this system and due to the nature of it being tied to the transmission of the car, it seems like a very high safety concern. The first time it started happening, it occurred from shifting from reverse to drive and the car had to be turned off and then on to operate. This issue became worse as time went on. This latest occurrence happened when putting the vehicle into drive before driving. Turned off car and turned back on and it did not display the error message. I am sure this will occur more frequently as the days pass since I am writing this at the time of failure.
- Bailey, CO, USA
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As I was accelerating out of a corner, I lost total power in the drive train. I was not able to accelerate at all, its as if the neutral was switched on by itself. All my lights on the gear shifter lit up. My dash displayed a message something along the lines of that I have to put the car in neutral or park, press the brake and change the gear back to drive. As this happened, I was almost hit from behind by the driver driving behind me. I pulled over to the shoulder and put the car in neutral, pressed the brake, and put the car back in drive and nothing happened. I tried it again but this time I put it in park and still nothing. So I put the car in park and turned off the ignition. I waiting about 10 seconds and tried starting my car which it would not start. All the lights on the shifter were still lit up and the display message still said the same thing. The car finally started after about 5 tries. All the lights turned off and I was able to drive. This issue seems to correspond with the message that I get several times a week "service shifter". I went to the dealer to get the service shifter checked out but since I was passed the 36K miles, I had no more warranty. I have also researched this issue online and a lot of Jeep Cherokee are having the same issues. Some were even in accidents with their Cherokee when they lost power in the drive train.
The contact owns a 2017 Jeep Cherokee. While driving approximately 25-30 mph, the vehicle experienced erratic shifting and a delayed response when the accelerator pedal was depressed. The vehicle was taken to tyson Dodge (1 S.w furntage rd, shorewood, il 60404) who reprogrammed the transmission computer; however, the failure recurred. The manufacturer was notified of the failure. The failure mileage was 1,000.
The contact owns a 2017 Jeep Cherokee. On four separate occasions, the service shifter warning indicator illuminated while the vehicle was being driven. When the warning indicator illuminated, the shift indicator displayed that the drive, reverse, and neutral functions were engaged. The vehicle was taken to jerry ulm Chrysler Dodge Jeep Ram (located at 2966 N dale mabry hwy, tampa, fl 33607, (813) 463-8459) to be diagnosed, but the mechanic was unable to determine the cause of the failure. The contact stated that a wiring harness related to the gear shifter function was replaced; however, the failure recurred. The manufacturer was notified of the failure. The approximate failure mileage was 32,140.
Transmission is slipping and grinding after trying to accelerate from stop or slow speed. It has already been flashed once but mark's casa in albuquerque, New Mexico refuses to do anything else to try to fix it. They state that there is nothing else they can do.
The contact owns a 2017 Jeep Cherokee. While driving 40 mph, the "service shifter" warning message illuminated and the vehicle stalled. The contact stated that every gear on the shift assembly illuminated. The contact pulled into a nearby parking lot, placed the vehicle in the park position, and restarted the vehicle. The vehicle was able to be driven to the contact's residence. Tim short Chrysler of middlesboro (1935 us-25E scenic, middlesboro, Kentucky 40965, (606) 248-3444) was made aware of the failure and performed a software update on the vehicle, but the failure recurred five days later. The manufacturer was made aware of the failure and stated that the vehicle was not safe to drive. The manufacturer also provided the contact with case number: 35250798. The failure mileage was approximately 19,000.
The contact called on behalf of the driver who leases a 2017 Jeep Cherokee. While driving 55 mph, the vehicle stalled and the service shifter warning indicator illuminated. The vehicle was able to be coasted to the side of the road. The vehicle was towed to merrick Dodge Chrysler Jeep (located at 3614 sunrise hwy, wantagh, NY 11793, (516) 868-4400) where it was diagnosed that the battery and the shifter needed to be replaced. The vehicle was repaired; however, the failure recurred. The vehicle was taken back to merrick Dodge Chrysler Jeep where it was diagnosed that the software needed to be updated. The vehicle was repaired, but the failures recurred five times. The manufacturer was notified of the failures twice and provided case numbers: [xxx] and [xxx]. the approximate failure mileage was 4,000. Parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6). Consumer stated shifter was replaced twice & Chrysler was notified 3rd time. Updated 12/06/18
The contact owns a 2017 Jeep Cherokee. While operating the vehicle at various speeds, the engine would suddenly shut off. After restarting the engine, the vehicle operated normally. The contact indicated that the failures occurred on multiple occasions, primarily when making turns. The vehicle was taken to the local dealer (baxter Jeep, 710 S. 124th cir., la vista, ne) and a transmission software update was performed; however, the failures continued. The manufacturer was also notified of the failures. The failure mileage was unknown.. updated 10/29/18
Three different types of shifter-transmission issues in approximately 6 months of normal in-town and freeway driving. 1. service shifter warning came on suddenly on a level, dry pavement on cruise control at 70mph on the freeway (17K miles on vehicle) one month, after it happened at 15mph on dry, straight, level pavement in the city and was taken to the dealership and told nothing, was wrong. Turning the vehicle off and on again eliminates notification. The service department at Jeep dealership notified of the 2nd incident which happened today, and I have an appointment next week to have it checked. 2. shifter popped out of drive suddenly while driving on dry, flat, straight at 35 mph city street (15K on vehicle) into neutral. Had my hands on the wheel and did not bump it. Would not go easily back to park or drive. This happened approximately one month before service shifter incidents. 3. going through a car wash in neutral at the end when the vehicle had rolled off the conveyor and was stopped I attempted to put it into drive and vehicle revved to a high RPM but did not engage into drive. I had to put into park, shut it off and then turn it back on again to get the vehicle to go into drive. This happened at approximately 5K-10K miles on two separate occasions.
The contact owns a 2017 Jeep Cherokee. While driving 30 mph, the vehicle stalled and the transmission warning indicator illuminated. In addition, the gear shifter illuminated. The vehicle was taken to atlantic Dodge Chrysler Jeep Ram (2330-40 us 1 South, saint augustine, fl 32086, 904-293-4177) where it was diagnosed that the computer needed to be reset. The vehicle was repaired, but the failure recurred. The manufacturer was not contacted. The failure mileage was 22,150.
While driving at interstate speeds of 70-75 mph, the motor revved up to 3500 RPM's and I discovered that the car had lost propulsion and would not pull. I was able to coast onto the shoulder and stopped. I took the gearshift out of drive and placed it into park. I put it back into drive, and it began to work again. This first occurred in July of 2018. It happened several more times where-in the car appeared to shift out of gear even though the shifter was in the D position. I took it to the dealer and was told that there was a recall and the computer needed updating. This service was performed on that day. Since then, the vehicle has continued to appear to jump into neutral while I am driving at highway speeds. The motor will revv, and the vehicle stops pulling. I took it back to the dealer today and was told that there was nothing wrong with it.
The contact owns a 2017 Jeep Cherokee. The contact stated that the gear shift failed to change out of the park position. The vehicle was not diagnosed; however, the dealer (gill auto group madera, 1100 S madera ave, madera, ca 93637, 1-(877) 698-2434) scheduled an appointment for 09/14/18. The failure was progressing intermittently; therefore, the vehicle was not being driven. The manufacturer was notified of the failure. The VIN was not available. The approximate failure mileage was 29,455.
The contact owns a 2017 Jeep Cherokee. While driving various speeds, the park, reverse, neutral, and drive indicators illuminated on the shifter. In addition, the service shifter warning indicator illuminated. The dealer and manufacturer were not contacted. The failure mileage was 16,335. The VIN was invalid.
The vehicle was in motion. Just cranked it and pulling out of the parking lot at a target in huntsville Alabama. The car shifted hard and I heard a pop. I stopped at the end of the row to pull out. I heard another pop while turning into the bottom parking lot road. I made it to the highway not hearing another pop. I made it to the red light and the car lost power to the transmission. I coasted into a parking lot. The car would not engage in forward or reverse. The car would power up and all other functions worked. Updated 10/18/18
The contact owns a 2017 Jeep Cherokee. While driving at any speed, a dinging noise was heard from the dashboard and all the indicators illuminated on the gear shifter. Also, the "service shifter" indicator illuminated. The vehicle was taken to furey Chrysler Dodge Jeep Ram (330-863-1144, located at 206 S carrollton St, malvern, oh 44644) where it was stated that an unknown recall repair was performed; however, the failure recurred. The manufacturer was not made aware of the failure. The vehicle was not diagnosed or repaired. The failure mileage was 35,717.
The contact owns a 2017 Jeep Cherokee. While driving at an unknown speed on the interstate, the parking brake independently applied itself. As a result, the vehicle was almost involved in a rear end collision. The service shifter warning indicator illuminated. The vehicle was taken to mclarthy daniel Ford Lincoln (2609 S walton blvd, bentonville, ar) where it was diagnosed that the shifter failed and needed to be replaced. The vehicle was repaired, but the failure recurred. The manufacturer was notified of the failure. The failure mileage was approximately 312.
A D V E R T I S E M E N T S
- Richmond, KY, USA