This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
On numerous occasions when I start my vehicle the all of the lights on the shifter light up. The dash will then say the message "service shifter now". the only way to clear the message is to shut my car off and restart it. Sometimes 3 or 4 times in a row. Last time it happened I hooked up a tester to see if it gave a code. It gave code U0164 "lost communication with HVAC control module". I shut it off and restarted and the dash said "no bus" and I had no control over my front windows, radio, touch screen or HVAC. My heater was on high and so was the fan. I couldn't do anything to change it. After I shut it off for apx. 15 minutes or so it corrected itself. Speeds varied from 0 mph up to 60 mph. Sometimes had to drive with the message because it wouldn't go away after restarting the vehicle several times.
While driving a warning light comes on that says "service shifter", the car does not seem to have problems, however the dealership is telling me after inspection it will be $600 as the harness is bad. If I do not replace the car can become confused on what gear it is in and randomly shift, major concern if you are traveling 70 mph on the interstate...
I bought the vehicle brand new form the dealer (farrish Chrysler Jeep Dodge Ram at 9610 fairfax blvd. Va 22031 and it always have issues and stops running, and I have to drop it off to their shop and it takes few days to diagnose the problem which cause me some problems to struggle with my work schedule and my son school and other family schedules. So I need to solve this problem and make sure the vehicle is safe to drive as I am a single mom and I need to not struggle much with a new vehicle.
While driving, my car suddenly lost speed and ability to accelerate. A warning popped up "shift to park or neutral press brake + select gear". at the same time on the automatic gear shift console, the red light that highlighted I was in drive began to blink, I lost all ability to drive my car, and had to coast to the side of the road, put it in park. Turned the car off, tried to restart and the car would sputter, but eventually catch. Happened twice - two days in a row.
The 'service shifter' warning light comes on and the steering locks up. This has happened once before and the shifter control module and wiring harness was replaced. It has been about 10 months since that service. Chrysler has a warning noted but it's not a recall.
- Danbury, TX, USA
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While driving the car in the highway and with 3 kids in the car I had the brake, ABS, and check engine light up. I wasn't able to drive it afterwards. I had to turn off vehicle and wait a bit then turn it on again. This has happened to me several times.I have called the dealership and they have no recalls.my vehicle has 50,000 miles and has been doing this since it had 25,000. Thd dealership has advised me my warranty is expired and unable to fix it unless I pay out of pocket.
While driving, a message came up on center display advising, "service shifter". once this happened all of the lights on the shifter selector light up (park, reverse, neutral, drive, -, +). we were in a 45mph zone when this occurred. The light never turned off during the entire 40 minute drive.
Service shifter notification came on again. I had it replaced under warranty at 33704 miles. Came on again approximately 50,000. Called dealership, no longer under warranty. Looked online, this is an on going issue with Cherokee's and fga will not do a recall. **this notification cames up on the hud and cannot be removed without service, thus making my display useless.**
While driving on more than several occasions a message "service shifter" is displayed on the instrument cluster display and all lights are illuminated on the transmission panel. When this occurs it can't be taken off unless the vehicle is stopped, shut off, and then restarted. This has occurred on city streets and highways. I have taken my vehicle in for service to fix the issue twice in two years. It is scheduled to go back in this coming week for additional work. The first "repair" consisted of reprogramming the computer. The second replaced the wiring harness. The third will be a bezel and another transmission accessory.
While driving my 2017 Cherokee latitude on the interstate, a "service shfter" warning appeared and all the red lights on the shifter (P, R, N &D) all illuminated. I was about a mile away from a customer, so I pulled in and put the Jeep in park. However, when I took my foot off the brake, the Jeep went forward hitting my customers fence
Every time I drive my 2017 Jeep Cherokee limited my service shifter light comes on locking out any shifter controls. I was instructed in order to reset to pull over to a safe place shut off the vehicle and reset the ignition. As this happens nearly every single time I drive my vehicle it is not a feasible solution. Calling Chrysler I was told that there is no open issues recalls or warranty for any such issue. Looking online I found thousands of reported issues of the same thing.
In January 2019, my Jeep began jerking during acceleration. The dealership service department notified me that the engine needed to be replaced. During removal of the engine, the alternator was damaged and had to be replaced as well. Two months later I received my vehicle back and 10 miles later the same jerk occurred. After immediately returning to the dealership and a ride along with the service technician, the technician informed me that the problem seemed to be the transmission. This repair took another two weeks. At which time the fcc representative informed me that there was nothing more they could do. The service technician even mentioned that the vehicle should be recalled and has had nothing but problems. Now, three months later, the shifter light has come on upon cranking the vehicle. Which is also transmission related. What will it take to recognize that this vehicle is not safe for consumers?
"service shifter" message appeared on screen, all lights on pnrd turned red, could not see what gear vehicle was in. Had to turn car off to get message to leave.has happened numerous times now.. vehicle was in motion, on both city street and highway.
Windshield cracking after taking no physical damage and parked. Service shifter light on at 18,000 miles when started. Transmission shifts rough 1st-3rd gear. Engine has also randomly shut off when started and will not start back up.
The contact owns a 2017 Jeep Cherokee. While driving approximately 5 mph, the service gear shifter warning indicator illuminated and the parking brake independently activated. The vehicle was stopped, shifted into park, and then placed into drive. Afterwards, the vehicle operated as intended. The vehicle was not diagnosed or repaired. Landmark Dodge Chrysler Jeep Ram was contacted by phone at (816) 836-0100 (located at 1900 S noland rd, independence, mo 64055) and an appointment was scheduled to have the vehicle diagnosed. The vehicle was not repaired. The manufacturer was contacted and provided case number: 59323175. The approximate failure mileage was 58,000.
The service shift light has come on several times on my car. Just brought it in for an update at the Jeep dealership, and still having the problem. Car runs fine once it is parked and turned off. However, problem continues to happen.
While moving on a city street, the message "service shifter" appeared on instrument panel and all gear lights on shift console illuminated red. Condition remained until vehicle was stopped and turned off, then back on.
A D V E R T I S E M E N T S
- Gray, IA, USA