This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Service shifter. Dealership quoted me $1200 to repair. Was told it was a shifting module in which would need to be programmed after repair. There has been numerous people with this same issue on these cars. This vehicle is less than 2 years old, and I was told this could be a major safety problem. This should be a recall without a doubt.
Service shifter message appeared on dash and all the prnd lights turned red when I started the vehicle first thing in the morning after sitting all night in the garage. Turned vehicle off and on with no change. Drove it 40 miles to work and when I left at the end of the day, the message was gone and all the lights were back to normal.
Service shifter came on one evening and went off upon shutting the vehicle down and restarting it. The next day woth no warning I was on the highway with my three kids. Suddenly dash flashed 4X4, traction control, ers, auto stop all unavailable and then the transmission just stopped functioning. I was in the fast lane doing 70 mph and had no power what so ever. The rpms went up and I had no acceleration with the gas pedal down. I was able to get to the slow lane but not without causing a rift in traffic, thankfully other drivers were alert around me and let me over once I hit my flashers. The vehicle was acting as if it was stuck between gears. Ot would engage in R, N and P but nothing when I put it in D. called a rollback and per dealership every code that could throw has thrown and at my expense we are starting with entire shifter assembly to the tune of $900 parts and labor. 5 days to get parts in! per service manager, service writer and the mechanic working on my car this is an issue with Cherokee & better yet Jeep is well aware of the issue and doesn't find a need for a recall.
Service shifter indicator dash light illuminates while driving. All shifter position indicators on console illuminates while driving. Vehicle fails to shift properly.
"shifter service" light that appeared on my dash and the prnd lights all turning red while in motion. Pulled over and turn car off and restart lights went out. I googled on internet is this is a common problem with this model. Car has only 50K miles on it.
2017 Jeep Cherokee 80K miles, after shifting from park to reverse the to drive, service shifter indicator message on screen as well as all lights on shift panel P-R-D light up red. Stopped vehicle, turned off, restarted, lights went off. Happened again twice while parking and once while driving on the highway at 70mph. Multiple reported issues with other Cherokee's experiencing same problem. No recall notice or bulletin at dealer, making me responsible for diagnostic
'service shifter' message while driving. All the lights on the shifter come on; prnd. Message goes away once the vehicle is restarted. I have heard nothing but complaints about this and nothing is being done.
The contact owns a 2017 Jeep Cherokee. While driving, the service shifter warning indicator illuminated. The contact pulled over and restarted the vehicle. The vehicle had not been diagnosed or repaired. The manufacturer and dealer were not made aware of the failure. The failure mileage was 25,000.
I had the shifter wiring harness replaced while the vehicle was under warranty approx 15 months ago. Yesterday the service shifter warning came on again resulting in the vehicle becoming disabled leaving my wife and son stranded. My wife was driving on the highway at 65 mph when the lights came on. All lights on the shifter turned red and the vehicle would not accelerate causing her to pull off of the highway. My wife was unable to get the vehicle in park. After a while she was able to put the vehicle in park but she was unable to start it.
"service shifter" error came on screen and all of the gear lights beside the shifter lit up. After turning vehicle off and driving again later, error disappeared.
"service shifter" message appeared on driver display while red lights next to shifter prnd all light up. Occurs intermittently while driving. Clears itself when car is restarted, but may occur soon again. Has occurred 10-20 times over past 3 months.
I bought my car brand new in may of 2017 after 48,000 miles the "service shifter" light came on and I took it into my service dept and they had to replace the shifter. I was told for this make and model replacing the shifter was not a big deal. After 56,000 miles I came in with a transmission issue. I was 600 miles from an oil change and my car was acting like it needed the oil changed and I took it in to my service dept and they did an oil consumption test on it and ended up having to replace the whole engine. Now I am at 62817 miles and the "service shifter" light is back on. Both times the service shifter light came on my vehicle was at rest but continued as I was driving. When they replaced my engine the vehicle would sputter and jerk as I was driving and stalled out before I could get it to the dealership.
Car has 22,000 miles on it. Was driving and the car made a beep noise and a message popped up on the screen saying "service shifter" and if you look down at the shift, all of the gears are lit up red indicating that all of the shifts are on. However I have noticed it typically only comes on whenever I have my air conditioning on. I have had it do this around 17 times starting when the car hit 20,000 miles. It does not affect driving abilities.
I bought this car brand new Oct 2017. At about 20K miles, on the expressway going maybe 50 mph, the service shifter light came on for the 1st time. All lights on the shifter turned red (park, reverse, neutral & drive). A few times my ac would not run when this light is on. This is very scary when you are on the expressway. I googled the reviews and found that for the past 3/4 years majority of the Jeep Cherokee have this same issue. The light will go off when you cut the engine off and crank it back up. I called the dealership and took it in for an inspection. At that time the 'service shifter' light didn't come on so they said it was nothing they could do. This light has been coming on at least twice a week now. No explanation. Every time I bring it in... the light is not on! there is something wrong here!!
In Aug 2018 I got a service shifter warning and all the lights at the shifter lit up. The shifter bezel and harness replacement repair was covered under warranty. Then in May 2019 I got the same warning, and while driving on the interstate I suddenly lost acceleration. I was unable to accelerate over 30 mph, the vehicle was stuttering, and acting like it would shut off. I was able to drive to a nearby Jeep dealership. The dealership kept the vehicle for several days. They first stated they would need to replace all the spark plugs and recommended a fuel induction cleaning service, both of which I would need to pay as they were not covered under the extended warranty. Several days later the dealership contacted me to advise the repairs they had attempted had not repaired vehicle. They then performed a coil pack replacement and this was covered under the warranty. They also replaced the shifter bezel and the harness replacement, also under warranty. They did not have a rental vehicle available, so I had to pay for this out-of-pocket. The rental and the repairs ended up costing approximately $650 out of pocket. $150 will be refunded after 60 business days according to Chrysler. Although the spark plugs and the fuel injection cleaning did not fix the problem and are not necessary maintenance at 50,000 miles, both the dealership and Chrysler warranty service stated those were maintenance repairs and would not be covered under the extended warranty I had purchased. I most likely will not buy another Jeep in the future as I feel the original recommended repairs were a rip off. Especially since it was a vehicle malfunction, I bought an extended warranty, and the malfunction could've been very dangerous as it easily could have caused an accident!
Car milage at 31K. Car served for 30K maintenance one week before on 5/3 and Jeep informed of issue (along with others). Service shifter warning light comes on the dash after the shifter illuminates all red lights on the gear shift, this happens always while in motion driving down the road on city streets and highway driving. It has happened at least 4 times and resolves itself when the car is restarted. Last incident on 5-11-19 both on highway going about 70 and while driving on local road going around 30 mph. Additional concerns about transmission because at times jerking feeling when accelerating or slowing down while driving.
Driving down curvy road, around 50 mph, indicator light on dash said "service shifter" while all the lights to the left of the shifter lit up. I pulled over and turned car off. After sitting a few minutes I started it up and it seemed fine. It happened one more time while finishing the drive home. There was no known cause for this to happen. I've had the car less than 2 years, 37,000 miles on it.
A D V E R T I S E M E N T S
- Brighton, CO, USA