This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Service shifter and all red lights on the shifter come on. Happens both at stationary start and while moving (previous time). Starting to happen more often and I'm afraid it will lead to me being stranded or unable to shift in or out of park.
In April 2018, my gearshift quit working. I was stationary. It would not shift gears. The lights on the gearshift console all lit up. My car was under warranty as it was only 14 months old at the time. The dealer I purchased from replaced the gearshift. On Sept. 18, 2019, the gear shift lights all came on, the car dinged and the dashboard said check gearshift. I am now 49,000 miles and out of warranty. I read online there are many complaints of the gear shift/transmission on Jeep including mine, a Cherokee.
The contact owns a 2017 Jeep Cherokee. While attempting to shift the vehicle out of park, the "service shifter" warning message appeared. The contact drove to kriegers Ford (3205 North highway 61, muscatine, ia 52761, 563-263-5324) where it was diagnosed that the bezzle and harness were defective. The mechanic informed the contact that the failure could occur at any moment. When the failure occurred, the contact could not shift the vehicle out of gear. The manufacturer was not notified. The contact found no recalls related to the failure. The vehicle was not repaired. The failure mileage was approximately 43,500.
Service shifter light on dash too to dealer and they said it was fixed then 3-4 months later it started happing again took it back to the dealer and was told that it was out of warranty even though it's under a lease and it would be 210 dollars for the part and about 500 dollars for labor and if we continue to drive it without getting it fix it could stall out anywhere at any time
Service shifter light keeps turning on while driving. Then after restarting the car the lightnmessage goes away dealer ship has been no help with this problem
- Westminster, CO, USA
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Service shifter message appeared on main cluster where speedometer typically displays. Just purchased vehicle used on Saturday. Looked up message and there does not appear to be a verified fix for the problem, despite a large number of complaints.
"service shifter" message appeared while driving a short distance from home. Warning was accompanied with red lights on the prndl shifter consol. Car continued to drive normally, so I continued home, and shut off car. After a short time, restarted car, and fault had cleared. With a little research, I have found many complaints from other Jeep Cherokee owners with this same issue, and it is an expensive fix. The car is just past the 360000 mile warranty limit by 70 miles! I am actually surprised I made it that many miles, before this occurred. I will be taking the car in on Monday, but for some reason, I am not hopeful, based on other owner experiences.
My Jeep completely shut down while I was driving. I was approximately 1/2 mile from home, made a left turn and everything shut down. I was driving approximately 32mph. It did restart after about 15 minutes and I quickly drove back home and have not driven it since.
The contact owns a 2017 Jeep Cherokee. While driving various speeds, the vehicle shifted hard, overheated, and accelerated when the cruise control was activated. In addition, the service shifter warning indicator illuminated. The vehicle was taken to dewey Dodge Chrysler Jeep (3175 SE Delaware ave, ankeny, ia 50021, (855) 367-0915) where it was diagnosed that a computer update was needed. The vehicle was repaired, but the failure recurred. The manufacturer was contacted and provided case number: 59403802. The failure mileage was 14,000.
The contact owns a 2017 Jeep Cherokee. On several occasions, the service shifter warning indicator illuminated and the instrument panel became inoperable. The vehicle was not diagnosed or repaired. Several unknown dealers were contacted and made aware of the failure. The contact was informed that he would have to pay to have a diagnostic test performed to determine the cause of the failure. The contact declined the test. The manufacturer was notified of the failure. The approximate failure mileage was 30,000.
When car was 1 yr old service shifter warning light came on including all gear shift lights lit at same time. Shifter assembly was replaced under warrant. Less than a year later, same issue, assembly replaced again with what I was told was a new part that came out to deal with problem. 2 months later, same problem again. Was explained to me that this is has to do with wiring harness and shifter assembly. All times, this has happened while car was moving.
Cherokee (2017) has zf 9-speed transmission. When changing from reverse to drive or drive to reverse transmission is slow to respond to the gas pedal. Also happens when making turns or going up a hill and pushing gas pedal to recover speed. Entering highway traffic or passing has slow response to gas pedal. Jeep says it's normal. People are going to have accidents and possibly die from this.
Several times within the past 2 months, including today; when driving more than 25-35 miles there will be a "service shifter" notification and the associated 'ding' noise notification that comes on. This notification blocks any action on the screen between the speedometer and RPM monitor and only successfully goes away when turning the Jeep completely off. This happens while in motion, particularly on highways, and seems to happen more often if I have used or am using cruise control on the trip. It also illuminates all of the lights on the shifter (pnrd +/-). it seems that this could potentially cause a more serious issue with shifting, cause me to become stranded, or become dangerous for myself and other drivers.
On numerous occasions when I start my vehicle the all of the lights on the shifter light up. The dash will then say the message "service shifter now". the only way to clear the message is to shut my car off and restart it. Sometimes 3 or 4 times in a row. Last time it happened I hooked up a tester to see if it gave a code. It gave code U0164 "lost communication with HVAC control module". I shut it off and restarted and the dash said "no bus" and I had no control over my front windows, radio, touch screen or HVAC. My heater was on high and so was the fan. I couldn't do anything to change it. After I shut it off for apx. 15 minutes or so it corrected itself. Speeds varied from 0 mph up to 60 mph. Sometimes had to drive with the message because it wouldn't go away after restarting the vehicle several times.
While driving a warning light comes on that says "service shifter", the car does not seem to have problems, however the dealership is telling me after inspection it will be $600 as the harness is bad. If I do not replace the car can become confused on what gear it is in and randomly shift, major concern if you are traveling 70 mph on the interstate...
I bought the vehicle brand new form the dealer (farrish Chrysler Jeep Dodge Ram at 9610 fairfax blvd. Va 22031 and it always have issues and stops running, and I have to drop it off to their shop and it takes few days to diagnose the problem which cause me some problems to struggle with my work schedule and my son school and other family schedules. So I need to solve this problem and make sure the vehicle is safe to drive as I am a single mom and I need to not struggle much with a new vehicle.
While driving, my car suddenly lost speed and ability to accelerate. A warning popped up "shift to park or neutral press brake + select gear". at the same time on the automatic gear shift console, the red light that highlighted I was in drive began to blink, I lost all ability to drive my car, and had to coast to the side of the road, put it in park. Turned the car off, tried to restart and the car would sputter, but eventually catch. Happened twice - two days in a row.
The 'service shifter' warning light comes on and the steering locks up. This has happened once before and the shifter control module and wiring harness was replaced. It has been about 10 months since that service. Chrysler has a warning noted but it's not a recall.
A D V E R T I S E M E N T S
- Lake Orion, MI, USA