This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The Jeep is used as a flat tow vehicle with our 2004 Monaco RV. On June 8, we left Ducket Mill Campground in Dawsonville GA to return home to Cincinnati OH. The vehicle was attached to the RV with the Blue Ox Flat Tow system. The four tires on the Jeep were checked and were all rolling. We followed the instructions in the manual, which were also the instructions given to us by the RV dealer who did the installation. One hour and a half after we left, the Jeep started smoking. A truck driver who passed our vehicle pulled off the side of the road yelled that the parking brake was on and needed to be turned off. Upon checking, there were two flat, chewed up tires. We were towed to a tire dealer in Ellijay GA to have repaired. We have one of the tires. That night, we found a Jeep salesman from 2017 on YouTube explaining the parking brake had to be disengaged to make sure there were no problems in flat towing. This was the first we had heard of this problem. We checked in the manual, and the only mention was that the electronic parking brake can be disengaged. No other warning. When we got home, we had the Jeep into the dealer. They could find nothing wrong with the parking brake system. They DROVE the car, but dd not flat tow it. The person at the tire store showed us how the tire was worn and torn up in a small area, probably caused by the parking brake engaging. Since we were not in the car and the car worked fine for an hour and 1/2 (not to mention the entire way down from Cincinnati to Dawsonville), we believe the parking brake engaged by itself as we drove through the mountains.
I was at an intersection stopped yesterday and my 2017 Jeep Cherokee limited lost all power steering, and brakes. Dashboard flashed 'car must be in neutral or park to shift gears' and wouldn't go forward, started rolling backwards until I pulled the emergency brake. Turned off the car to try to reset it and took a long time to turn over. Went out with it again this morning and same thing but going about 20mph. This is completely unsafe as I have no control over the car!!!!
The contact's friend owns a 2017 Jeep Cherokee. The contact stated that while his friend was driving at various speeds, the brake pedal was depressed and was firm. The service electronic braking system message was displayed on the instrument panel. The contact, who works as an independent mechanic, diagnosed the vehicle with a defective brake booster. The contact replaced the brake booster however, the failure recurred three months later. The contact called victorville motors (14617 civic dr, victorville, ca 92394, (760) 843-8317) and was informed that there were no recalls on the vehicle. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was 62,622.
While driving a light comes on and says to service shifter. Every time it has come on, I pull over and turn the car off and then it will go off. I'm worried because I've heard others and their brakes locking up and getting into a wreck...on the dash reads park. We have also had a light come on the speedometer that blinks and then makes a loud beep beep beep. It does go off eventually. The worst yet is when I went to start the car, the brake locks up and it won't start or turn over. We had to tow it to a mechanic to get it looked at. Finally after trying many things, he replaced the battery and it began to work. Every now and then, it does the same thing, but if I breathe just right it starts.
I got into my car, buckled up, turned the car on, put the car into reverse pressed the gas, started moving & all of a sudden it was like I hit a brick wall, the car stopped right in its tracks. My dash lite up with the words service shifter. ***this has happened more than once
- Dayton, OH, USA
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The service shifter light was coming on. All the lights on the gear shift were lit up. And the emergency brake kept applying on its own. This happened several times over the course of time. I took it to the dealership and it cost me almost $400 to replace the bezel and wiring harness. The service tech at the dealership said we were lucky that the emergency brake didn't apply while going at higher speeds.
The contact owns a 2017 Jeep Cherokee. The contact stated that while reversing into a driveway, the parking brake light illuminated. The contact stated that the vehicle was not in parking mode. The failure recurred. The dealer was not called. The manufacturer was not made aware of the failure. The failure was not diagnosed nor repaired. The failure mileage was approximately 25,000.
My service shifter light has came up 3 separate times. The last time it came on, my Jeep took itself from drive to park while I was in motion, locking up my tires and steering wheel. I could not get my park back into drive, and it caused me to slide off the road. It has happened on 3 separate occasions. I have also had my bluetooth and my radio malfunctioning. It changes stations and volume by itself, switches between am and fm and changes volume randomly. My U connect bluetooth stopped working entirely. Consumer stated while driving vehicle shifted from drive to park and the tires had locked up. Incident happened again Friday March 13th. While driving service shifter light came on. Vehicle was towed to a local dealer and repaired.
My Jeep along with several other have been affected by this! service shifter and all the lights come on the shifter. Just driving down the highway that alert appeared
The car's cruise control was engaged while climbing a slight hill on the freeway. The car failed to stop accelerating at 60 mph (set speed limit). The cruise control button nor pressing the brakes would disengage the system. After approximately 10 seconds, the car accelerated to 75 mph and finally disengaged. This was during the night, with moderate rush hour traffic on highway 16 near port orchard, wa. The dealer (West hills Chrysler, bremerton wa) cannot find an error code and refuses to repair the vehicle. I deem the vehicle unsafe to drive while using the cruise control system.
Jeep throwing 'service shifter' message and lighting up the entire shifter. Locking brakes, steering wheel and when trying to turn the car off it only continuously tries to turn over instead of shutting off. This started as soon as I pulled out of my driveway on a straight neighborhood road. Consumer was told by the dealer wiring harness in the shifter needed to be replaced or repaired and could not guarantee a permanent fix. Vehicle was traded in and consumer no longer has the vehicle.
This vehicles had a recall on something that has to do with the transmission- the dealership claims to have corrected the issue. However, the vehicle in question is still having slipping issues. Also just recently I noticed when starting my vehicle with the fob it stays on 30 secs and cuts right back off. The tire feature isn't always correct either it says I need air when I don't. I'd like to know how many other consumers have had the problem with the remote start feature..
My Jeep completely shut down while I was driving. I was approximately 1/2 mile from home, made a left turn and everything shut down. I was driving approximately 32mph. It did restart after about 15 minutes and I quickly drove back home and have not driven it since.
Vehicle completely shut down while driving. Had driven about 1/2 mile on a county road, made a left turn and everything shut down. No steering, braking. Very scary!!! was able to restart vehicle after about 10 minutes and immediately drove home. Have not driven it since.
While the vehicle has been running and in motion on city streets, the engine will cut off. The car is left without power steering and without power braking. The car must be placed in park to restart thus necessitating the need to come to a complete stop. This has occurred on four separate occasions and appears to be a problems other have on the same model (without resolution).
We have had this Jeep for one year. The the first repair was to service the brakes system after 1200 miles. Today same thing again. I got in my Jeep to run an errand and started the car pressed on the brake to place the car in reverse and hear a hissing sound under the dash. The brake booster failed again I know this because its happened at 1200 miles also and the dealer replaced it already.
While driving this vehicle made a right hand turn and accelerated uphill. The car died and lost all systems including steering and limited braking. I took vehicle to dealer and found out this was due to low oil. This happened twice within 4 months. No oil indicator ever appeared in either instance. Said it was a safety feature to save engine but apparently not human lives. It as scary..I do not trust this vehicle and why is it consuming so much oil.
Multiple sporadic flashing loss of traction light on dry roads and rolling starts. 5/10/18 4872M vehicle in motion on city street 35mph "service parking brake" flashed on display 5/12/18 5004M making left turn from stop on yield green very slight decline, city street, depressed gas pedal to make turn, car slipped out of gear flashing to put car in neutral or park and then back in drive. Car rolled into intersection. I flipped over to tiptronic w/O response, shifted to neutral and back w/O response, kids in backseat while car is stalled perpendicular to oncoming traffic. Turned hazards on, shifted to park and back, no response, rolled to side of road at this point. Put car back in park, counted to five, shifted back to drive, and car responded. 5/12/18 5084M fianc driving, city street 45mph. Making left turn across 3 oncoming lanes from stop, car again slipped from gear and flashed message to shift into neutral or park and then back to drive. Fianc shifted to neutral and back into drive w/O response. I turned on hazards, he shifts car into park and counted a few seconds before putting it park in drive and pulling off the road. Dealership closed. 5/14/18 dropped car off at Jeep 5/22/18 vm from Jeep, they didn't know what the issue was 5/23/18 Jeep called, couldn't duplicate the issue, filed a report w/Chrysler, tested grounding, and concluded it was a "fluke in the system". asked me to pick up the car despite not making repair. "if you have issues bring it back".
The contact owned a 2017 Jeep Cherokee. While driving approximately 40 mph, the vehicle suddenly accelerated. The driver lost control of the steering and crashed into a ditch. During the incident, the brakes and steering wheel malfunctioned and would not operate, and the air bags did not deploy. The vehicle was destroyed. The driver sustained injuries to the back and both knees. Medical attention was not received. A police report was filed. The cause of the failures was not determined. The manufacturer and local dealer were not notified. The failure mileage was 1,700...updated 10/19/17
I was stopped at the red light, my foot on the brake and vehicle gear in D, I felt my vehicle is reversing (moving backwards), I thought my vehicle gear was in R and foot on gas padel but that was not the case, I double checked to make sure the vehicle gear was in D and foot on the brake pedal, I put my vehicle in park (P) to make sure it stops and then when light turned green, I put it in drive (D) and started driving. In all that bizzareness, I felt I missed a green light as well. I thought may be the vehicle besides me started driving and it was my vision which made me think that my vehicle moved backwards but I am a long time driver and something like that never happened with me before. I was completely shaken up, thinking that luckily no vehicle was behind me during all that time. I also noticed that my vehicle was at least one vehicle space behind the stoppage line when I started driving again. This strengthened my belief that my vehicle moved backwards.
A D V E R T I S E M E N T S
- Cincinnati, OH, USA