This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Engine shuts off on sharp turns. Display center says message saying vechicle must be stopped to change gears and shuts off engine. The shifter was not touched when message came up. Then engine doesn't want to start quickly. It hesitates. Stutters to restart.
Has been back to the dealer 4 times in one year for replacement of spark plugs and ignition coil. Car runs rough and shakes. 53000 miles, have had it since it was brand new. Feel unsafe driving in it.
At 61,000 miles my Jeep started having a strong fuel smell in the cabin after coming to a stop with the auto-start dis-engaged. Reading online, many people on the forums have similar issues with Cherokee since the early 2000's with no known malfunction to fix. The exhaust smell has caused headaches in the last week.
- Benton, AR, USA
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The contact owns a 2016 Jeep Cherokee. While driving, the oil level became low and the vehicle stalled without warning. The failure occurred multiple times. The vehicle was taken to siemans Chrysler Dodge Ram Jeep (8691 red arrow hwy, bridgman, mi 49106) and the contact was advised to add oil to the vehicle every 1,000 miles to keep it from running low. The manufacturer was also contacted and did not assist. The vehicle was not repaired. The failure mileage was 15,000. Updated 12/13/18
Vechile stalling while driving. The vechile will stall driving at low speed turns, up hills and coming to a stop. Second time it has been to dealership for same problem. First time was June 30 2016. Second is today.
Several times in the past 3 months (6-8 times), without warning, the car shuts off. The engine completely stops regardless of in motion or accelerating from a stop. It has happened each way. It shuts off, and the vehicle computer provides a message that you must be in park to start the vehicle. I shift to park and it starts up again. When it shuts off the power steering goes and you cannot control the direction of the vehicle. There are no symptoms and no warning but I see enough of the same complaint that I am reporting it. It has not happened at highway speed yet, and I am afraid it might based on the other Jeep owners comments.
On several different occasions now, after accelerating from a complete stop the car will start to accelerate and then it'll no longer respond to pressing down the accelerator. The engine does not rev and no speed is gained as the car continues to coast. I have been able to remedy it by shifting into neutral and back into drive. No warning lights or indicators appear signaling an issue. This typically happens on city streets after exiting the highway and has occurred when going straight from a stop, or while making a turn after a complete stop. Car currently has less than 35,000 miles. Has not been taken to any dealership, since there has been no indication of failure.
Bought car August 2016, first noticed severe jolt/kick August 2017. It appeared randomly. So severe that the first 10 or so times I really thought I was rear ended. When traveling around 40-45 mph car jolts/kicks/jumps/drops (pick your term) when the car shifts gears. Doesn't happen every time, mostly when traffic is creeping along.and noticed that the car idled very roughly out of the driveway just before the check engine light came on all three times. Dealership resets computer then says they can't replicate issue, I've taken it in 3 times now for these issues with no real resolution. They are replacing valve body this time, my car is under two years old and I do not feel safe driving it anywhere.
The check engine light is on once in two weeks. My local dealer in san diego (rancho Chrysler Jeep Dodge) said that there is a problem with engine gas valve. They said it was leaking. Each time this is the issue. This is my 4th time going to the dealer. I strongly believe that its very risky for passengers to drive such cars with leaks. I request NHTSA team to please review all Jeep Cherokee models as they need re-calls and its unsafe for public to drive such leaky vehicles. I was very afraid when I was turning on highway and my car started noise as if something is bursting, it was very frightening moment.
Shortly after fueling my vehicle my vehicle will lose all acceleration. It has been a problem since the car was first purchased and continues with 30,000 miles. It occurs about 70% of the time after fueling. The most recent occourances caused me to stall on a major roadway. I was nearly hit by a trailer. In order for me to gain power again I must shift turn the car off shift to park and then restart the car..
The contact owns a 2016 Jeep Cherokee. While exiting the driveway, the contact observed a fuel spill under the vehicle near the fuel tank. The vehicle was taken to a dealer where it was diagnosed that the fuel pump failed and needed to be replaced. The dealer also stated that the safety lock valve on the vehicle was not installed during production, which caused the failure to occur. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 8,200.
Problem began with the car bucking significantly after changing gears. Then, when the car was in drive (but foot was on the brake), car would start to buck again, transmission slowed, car would not accelerate, kept bucking and lights in car dimmer. Had to keep restarting the car to get it to keep going. But, once I used the brake again, the bucking and loss of acceleration would start all over again. Dealer continues to state that the computer in the car is not registering any problems at all. Has been in the dealer 3 times over the last 3 weeks. This all happened when the vehicle is in motion, on any kind of street or highway, whenever the gear begins to cause bucking after changing.
Purchased 2016 Jeep Cherokee brand new from susanville auto center and the car has now been in the shop 6 times and towed in the last time. It has now fried the coil and the spark plugs. It has been in for 2 wheel sensors, thermostate replacement at 1500 mile, coolant leak at 2500 and now the coil and plug issue while driving home from auburn ca over 200 miles from home car started jerking dash flickering and use over 3/4 tank of gas in 50 mile and would only go 45mph at 25K. I drive for a living an can not afford to be stranded in the middle of no where as a woman. I've contact Jeep Corp and of course no response. Dealer wont do anything either. Now to try ca lemon law and attorney general.
Mileage mpg is nowhere near epa sticker displayed on Jeep when purchased. Perhaps this is due to mechanical problems? (see tranny slippage report) same trip, same/similar driving conditions, no stop-and-go traffic, flat-ish highway, no wind, hot weather [I.e. less windage], should average about ~28mpg, but average is ~20mpg. Also, average mpg is dropping (I.e. was ~26mpg... then 24mpg... then 20mpg.)
I was pulling into traffic after stopping at intersection car went dead no power it would not turn back on until I removed key and reinserted it then it started. I was stopped partaily in roadway
First of all, this is a brand new vehicle. I bought it 6 weeks ago and it has less than 3000K miles. The vehicle was in motion and it shut down/ stalled out. How can a new vehicle just loose power? the dashboard told me service the transmission. The emergency brake light came on and the check engine light came on. The Jeep sat in the median of a 4 lane busy highway just running. It took an hour for roadside service to have a tow truck to come to me. My baby, puppy and I were just stranded in the middle of a bad storm. Jeep knows of this. They don't care about their consumers. Now my life is in danger with this piece of crap. Crap that costs me $26K! the tow truck driver told me I was his 4th customer today with the same problem as the others who have this exact model. Please do not buy! your life will be in jeopardy or at the hands of an unmerciful company. The dealership told me they didn't even want it back. I'm just stuck!
A D V E R T I S E M E N T S
- Red Oak, TX, USA