The contact owns a 2015 Jeep Cherokee. The contact stated while driving 20 MPH, the vehicle made an abnormal grinding sound coming from the engine. The contact stated that the Service 4WD message was displayed and remained displayed. The contact stated the vehicle jerked while driving at slow speeds. The vehicle was taken to an independent mechanic where it was diagnosed with engine cooling, engine, and electrical system failures. The vehicle was not repaired. The contact researched online and related the failures to NHTSA Campaign Number: 15V676000 (ENGINE AND ENGINE COOLING), 15V041000 (AIR BAGS), and 20V343000 (POWER TRAIN); however, the VIN was not included in the recalls. The manufacturer was made aware of the failure and informed the contact that he would be receiving an email. The failure mileage was approximately 85,000.

- Plainfield, NJ, USA

4 wheel drive wont kick

- Reedsville , WV, USA

The contact owns a 2015 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle made an abnormal grinding sound. The vehicle was taken to the dealer, where it was determined that the power transfer unit needed to be replaced, but the part was on backorder. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 20V343000 (Power Train); however, the VIN was not included in the recall. The manufacturer was made aware of the failure and informed the contact that there was no recall associated with the VIN. The failure mileage was approximately?105,000.

- Bay City, MI, USA

On several occasions, I have been driving the vehicle when it suddenly shifted gears and lurched forward unexpectedly. This action is so powerful it feels like another car has hit me from behind. This was a transmission failure and is available for inspection. Both myself and my family members have suffered whiplash-like neck injuries from these repeated incidents. The automobile puts us at risk of colliding with another vehicle, shifting out of gear, and stopping in the middle of the road or highway while driving. The dealer checked the vehicle, and they could not reproduce the problem. The dealer has inspected the vehicle. There were no warning lamps, messages, or other symptoms of the problem prior to failure. The problem began in 2020 and has gotten worse over time. Best, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- San Bernardino, CA, USA

Driving through [XXX] in Belfair, WA my 2015 Jeep Cherokee Trailhawk with the 2.4L started running rough and was jerking. As I entered the turn lane the Service Park Brake light flashed, my Jeep jerked to a stop and the emergency brake was turned on while I was still in Drive. I could not get the Emergency Brake to release even after putting my vehicle into park and pressing the brake pedal. I turned the Jeep off then back on but the Emergency Brake was still stuck on. I had to shut the Jeep off and get out of my vehicle on a very busy Highway to get my tools from the spare tire cargo. Upon retrieving my tools I noticed several inches of standing water in the spare tire area. I then popped my hood, disconnected the battery then reconnected the battery. This allowed the Emergency Brake to release so I could drive to the nearest parking lot. I was along an extremely busy State Highway for almost 10 minutes and nearly got hit by other vehicles including school busses and big rigs! My Jeep was towed to my home in Shelton, WA where further inspection showed water had been leaking from the lift gate. I removed all panels and found almost 4 inches of water where my spare sits, mold, water and moisture on and around the ECU and the Automatic Braking System and rust. The seals are good but when it rains the water finds its way in! These pictures are from after when I used my shop vac to get the water out. I found there is a recall for the exact same thing but only for Power Lift Gates. I do not have a Power Lift Gate but this is a major safety issue and should be recalled whether the 2015 Jeep Cherokee Trailhawk has a power lift gate or manual lift gate! A quick internet search shows so many other Jeep Owners without the Power Lift Gate have the same issue and complaints! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Belfair, WA, USA

I own a 2015 Jeep Cherokee Limited. A week ago I was in a parking lot and reversing out of a parking space when a warning light came on "shift in park to start engine." The engine was running, however as I shifted to drive numerous lights on the dash board were flashing on and off. I shifted the vehicle to park, however when I shifted back to drive the vehicle was not moving forward when I stepped on the gas pedal. I shut the vehicle off and on and was able to shift to drive and move forward although multiple warnings were flashing on the dash board. I was able to drive back to my home. I turned the vehicle off and on and again shifted to drive, however this time the vehicle did not move forward, the same when I shifted to reverse. I have not taken my vehicle to a dealer or mechanic yet, so not sure what the issue is here, but I did see that there were over 900 complaints for power train on the NHTSA website and the most recent 2 or 3 recalls were describing very similar incidents to what happened to my vehicle.

- Bowie, MD, USA

I had an incident in 2018 with the power transfer unit in this vehicle wherein I lost all control of the vehicle while driving. The dealer repaired it at that time. However, recently I was advised by the dealer that I am likely to have the same issue because the power transfer unit needs to be replaced and is a known issue yet for some reason my specific model is not included in the recall.

- Fullerton, CA, USA

Hi, There are numbers of recalls and 3 of the recalls came back. I got engine light with the codes U0402 Implausible Data Received From TCM U0164 Lost Communication With HVAC Control Module TCM BCM and PCM needs to be reprogrammed or replaced. Also car is accelerating while cruise control is set. Fca satisfaction notice - R01 Fca recall - S55 Nhtsa recall - 16V - 529 Fca recall - U63 Nhtsa recall - 18V - 332 These 3 recalls need to be redone. Thanks

- Acton, CA, USA

"Service Shifter" light comes on. When this happens, the 9 speed shifter stops working. Also, all of the vehicle information system shuts off.

- North Ogden, UT, USA

Transmission issues since purchase. Chokes, shifts in and out of gear. Service shifter light. Dash Lights go on and off.

- Littleton, NH, USA

The Power Transfer Unit has been diagnosed by dealer as, "Internal failure within PTU obstructing shift". This unit automatically transfers power to a rear wheel or wheels whenever the front wheel or wheels loses traction/slips due to wet, slick surfaces. This action enables vehicle to regain traction and stabilize control of vehicle. Without it loss of traction cannot be corrected putting the vehicle at risk of a catastrophic accident. The dealer has not repaired this and it has been over two months that I continue to drive this vehicle. The reason dealer has not repaired as told to me is that the part is unavailable due to high demand indicating that this is not an isolated incident.

- Broadway, VA, USA

About six weeks ago the "check 4WD" light started coming on intermittently and would then go off. I had the car checked before a road trip (that we didn't take for safety reasons) and my shop found a 2020 recall (W48/NHTSA 20E-037) for "all Chrysler models." I brought the car to Jeep of Chicago on [XXX] and the diagnostic found metal particles in the PTU fluid. I then opened a case ([XXX]) with Chrysler, which I was told on [XXX] they cancelled without contacting me or Jeep of Chicago because my VIN wasn't associated with any recalls. I found that Chrysler recalled 2016/2017 Jeep Cherokees for this issue and I was told by service people at Jeep of Chicago and Fields Jeep they have had a number of Jeeps come in for this issue. I was quoted $2818.55 to fix this and want Chrysler to pay for this. I am hoping NHTSA can help with this as it is a known safety issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Chicago, IL, USA

We bought the car brand new at Lithia Motors in Roseburg Oregon. After just a few months of driving, there was a noticeable clunk in the transmission at approximately 30-40 mph that occurred at random and included a shudder. The problem seemed to occur about every 3 or 4 days. We took the car to Lithia and they could not replicate the problem. Lithia did do some software updates. We were advised of a class action suit regarding the transmission. We made a claim and we were denied because they said we did not report the issues enough to Lithia. We appealed that because we told Lithia about the problem every time we took the car to their facility for oil changes. In December of 23 we had an issue with the car missing and took it to Lithia. The replaced injector one and advised there was minimal seepage from the oil filter. It was not explained that it was a transmission oil cooler. In [XXX] there was a code to service transmission. Minutes later the car was losing power and barely made it up the hill to our house. A return trip to Lithia and they said replacing the transmission cooler might resolve the problem but maybe not. A second opinion AAMCO said the same thing. The AAMCO mechanic showed me the transmission cooler and a puddle of oil that had settled below the leak in between the manifold. I told him I though that was the motor oil filter. On the way back home, the car again failed going up hill to our residence. The car is not safe to drive. There is potential for engine fire. I think a transmission oil cooler in the center of the engine near the manifold does not make a lot of sense. This car has 104,000 miles. I think there should be a safety recall on these cars to include full repair of the drive train. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Roseburg, OR, USA

Hard shifting and jump forward while in low speeds

- Winter Haven , FL, USA

Electric Throttle Control. It will stop working randomly and when accelerating on the highway on the on ramp it will die down and go no more than 35 mph and will also do this when merging into traffic.. very dangerous

- Brunswick , OH, USA

PTU completely bad...just purchased the vehicle and it went bad less than a month after

- Brunswick , OH, USA

The contact owns a 2015 Jeep Cherokee. The contact stated while driving approximately 55 MPH, the check engine warning light illuminated and the Service 4-WD message was displayed on the dashboard. The contact researched online and became aware of NHTSA Campaign Number: 20V343000 (Power Train); however, the VIN was not included. The vehicle was driven to a dealer to be diagnosed. The contact was informed that the transmission needed to be replaced. The dealer stated that the VIN was not included in the recall. The manufacturer was not notified of the failure. The failure mileage was approximately 205,000.

- Montague, MI, USA

The contact owns a 2015 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The driver was able to pull to the shoulder of the roadway, where the vehicle was able to restart; however, the message "Please Shift to Park, " was displayed even though the gear selector was already in park(P). After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the catalytic converter. The vehicle was repaired, but the failure reoccurred. The vehicle was then taken to an independent mechanic, who was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 181,000.

- Tyler, TX, USA

PTU failed. This is a known engineering failure in these models and there is no recall for it.

- North Las Vegas , NV, USA

The contact's son owns a 2015 Jeep Cherokee. The contact stated that on several occasions while in reverse(R), there was a repeated thump coming from the vehicle. The contact stated while driving at various speeds on several occasions, the transmission inadvertently shifted into Drive-2 and remained stuck in second gear. Additionally, the contact observed an unknown message that appeared, and the check engine warning light was illuminated. The vehicle was steered off the highway, shifted into park, and then back in drive; however, Drive-2 remained selected. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 158,323.

- De Borgia, MT, USA