My Jeep Year, Model, and Make have a recall out for the PTU system (within the last year). When I checked my VIN number on here it said My Jeep was not part of the recall. I believe the recall should be extended outside its current limits. Just last week I had to take my Jeep in because my PTU went bad and could have potentially been dangerous if I had not taken it in (loss of power to transmission etc.). On top of that, since according to NHTSA (really FCA), my jeep isn't affected by the recall but clearly it is. So I have to pay to get it replaced out of pocket for a defective unit!

- Spartanburg, SC, USA

While driving home from work. The rear of my vehicle made a sudden shifting forward / jarring effect. Soon after that a notification came up saying "4WD unavailable and a ding lighting saying to service 4WD. Then all went away. My boyfriend called dealership and explained to our service advisor @ New Carlisle CDJR dealer the situation and told us to bring it in today. While driving there the 4WD indicator to service came back on and that 4WD was unavailable again. But at the dealer he could not pull it up on computer. After reminding him of the jarring effect, he decided to test drive it. As soon as a pulled out he knew something was wrong. They put it up on a lift and found the rear differential housing was CRACKED all the way around. I was lucky to be able to get it there without incident! I wonder how many other jeeps are getting ready to explode the rear end like mine and others I have read about! Hopefully FCA will release a recall on this life threatening issue that could cause a fatality!

- Springfield, OH, USA

Hello! My service 4WD light came on in my vehicle. The dealership stated that I need to replace my PTU which will cost me approximately $2200. I researched Jeep and see that there were some recalls regarding this same issue with Jeep Cherokee Limited 2015. I searched my VIN# and there appears to be no pending recalls. I-??m asking to speak with someone further regarding my PTU concerns since there was an apparent issues with select models. My vehicle may also be one of those affected. I would appreciate a response. I can reached via email at [XXX] or via phone [XXX]. Thank you in advance for your assistance. [XXX] [XXX] Philadelphia Pa [XXX] PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

- Philadelphia , PA, USA

My Jeep dashboard goes black, the vehicle stops in the middle of traffic. When I start the vehicle back up and shift it into drive it make a sound like I got rear ended. The transmission light comes on and the vehicle will only go about 20 mph. The check engine lights stays on. This has happened numerous times. The dealership kept the vehicle for 2 weeks, gave it back to me and stated they could not find anything wrong with it.

- Aurora , CO, USA

While driving my jeep forward or in reverse my jeep launches forward very hard. I have to press on the brake abruptly so that I don't hit anything. Also when accelerating my speedometer shows the numbers increasing but my wheels are barely moving then it kicks forward abruptly. When turning or going over bumps I feel a pop in the steering column and sometimes the dashboard icon with the vehicle & squiggly lines under it appears. I told my dealership but the mechanic just said there is nothing wrong with it even though I know there is.

- Houston , TX, USA

I have to have the PTU replaced because it went. It-??s not even 6 years old and there-??s been a recall on the PTU for my make and model and year, yet they-??re saying not my vehicle. It-??s costing thousands of dollars.

- Chepachet, RI, USA

Driving 70 miles an hour down highway my cars transmission light came on. Lost power to car. Pulled over and restarted car. Drove to side road where again lost all power. Had to sit in a tight blind curve to restart car. With my child in the car. This car is not old and should not have this issue. There are numerous other complaints about the same issue on 2014 and 2015 model. It is actually stated that 2015 has more complaints. And yet, jeep has done nothing to fix it.

- Lynchburg, VA, USA

THE CONTACT OWNS A 2015 JEEP CHEROKEE. THE CONTACT STATED WHILE DRIVING 60 MPH, THE SERVICE TRANSMISSION WARNING LIGHT ILLUMINATED. THE VEHICLE LOSS MOTIVE POWER AND FAILED TO RESPOND WITH THE ACCELERATOR PEDAL DEPRESSED. THE CONTACT PULLED OVER TO THE SIDE OF THE ROAD AND WAITING FOR A WHILE BEFORE PROCEEDING. AFTER APPROXIMATELY A MILE OF DRIVING, THE FAILURE RECURRED. THE CONTACT PULLED OVER, WAITED FOR A WHILE BEFORE PROCEEDING. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. A DEALER WAS NOT CONTACTED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA Campaign Number: 16V529000 (POWER TRAIN) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 44,000.

- El Paso, TX, USA

Service tranmission warning comes on while driving but no change in performance. Then I had the recall notice software update...less than a month later, the service transmission warning came on while parked and could not get car to start or shift when it finally did start. Then..all of of sudden it was fine.

- Rosebud, TX, USA

While driving on a city street making a left hand turn after slowing down at a traffic light the service 4WD popped up on the dashboard. There was no noise or indication of an issue until the service notification popped up. I pulled into a parking lot and called the dealership. I described the situation and when asked if the car was drivable I was told yes. I went into a store for about 20 minutes. When I turned the car back on the notification did not appear. I drove approximately 9 miles on interstate and another city road to home. When I backed into my garage the notification popped back up and I also saw a fresh oil spot on the garage floor. When I looked under the car I saw the rear differential case was cracked all the way around. The car was well maintained, garage kept and driven interstate and paved city streets. The mechanic who did the repair felt the part should have not failed and the failure was caused by a mechanical defect. I do have the defective part that was removed from the vehicle after it was repaired

- Wheeling, WV, USA

My car jumps forward while driving and reversing. Recently backing out of my driveway my car jumped and I hit my mailbox. The jumping is a big jump forward that the car feels like I hit something everytime. It jumps typically every other day while driving.

- Oklahoma City, OK, USA

The vehicle stalls and looses power. Thumping in certain gears. Stalls and then jerks forward. Sometimes does not want to pick up speed even when hitting gas. This happens mostly on city streets. Rides smooth when on highway going high speeds. At low speeds jerks and stalls. Also gas tank light keeps coming on no one is able to fix it figure out what's wrong.

- Richmond, VA, USA

The oil cooling part broke on my Jeep Cherokee, I noticed an inordinate amount of oil on the driveway, but none of my 'engine issue warnings' came up so it must've been in the last couple miles before I noticed the puddle on my driveway. M Y mechanic said that he's seen the problem on a few cars and trucks before repairing my Jeep. The strang thing is the part was back ordered. It took 2 and 1/2 weeks to get the part, and his parts dealer had ordered 60. My Jeep is 2015, but has only 33,000 miles on it. The service contract holder is trying not to allow the claim. But I will use the information here and elsewhere to try to convince them otherwise..

- Hutto, TX, USA

Attempting to make a left turn onto roadway across traffic traveling at approx 45 mph. There was a break in traffic. I accelerated. The car moved forward, but wouldn't accelerate. Would only do about 3 mph no matter what I did with the gas pedal. I nearly caused a serious accident. The dealer claims that is normal for that car if you don't allow it to warm up. There are many reported problems with the 9 speed transmission, but it could also be the control module. This problem can be reproduced, but is more pronounced when the weather is cold. The hesitation is less in warmer weather. Once the engine warms up, there is still a hesitation, but it is not as severe.

- Huntley, IL, USA

The contact owns a 2015 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, several unknown warning lights illuminated. The service shifter message was displayed on the instrument panel. The contact pulled over, turned off and restarted the vehicle, and the error message disappeared. The contact stated that the failure persisted. The vehicle was taken to champion Chrysler Jeep Dodge Ram of lansing (6525 w saginaw hwy, lansing, mi 48917) to be diagnosed however, the mechanic was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 122,833.

- Lansing, MI, USA

The contact's son owns a 2015 Jeep Cherokee. The contact stated that while her son was driving 55 mph, the vehicle stalled without warning. The contact's son pulled off to the shoulder of the highway and shut-off the vehicle. Her son was unable to restart the vehicle. The contact had the vehicle towed to an independent mechanic where it remained in their possession. Upon investigation, the contact linked her son's failure to NHTSA campaign number: 20V343000 (power train). The contact called route 1 Chrysler Dodge Jeep Ram of lawrenceville (2700 brunswick pike, lawrence township, NJ 08648) where she was informed that her son's VIN was not under recall. The manufacturer was notified of the failure and confirmed the information the dealer provided. The vehicle was not repaired. The failure mileage was unknown.

- Ewing, NJ, USA

For the past three weeks the car has been showing transmission problems but until recently the transmission remained in neutral and filed to shift to another gear. It makes a loud clang sound when shifting gears and automatically shuts down after. The parking brake wouldn't disengage, a message saying "service parking brake" appears on screen. When accelerating the car does not respond normally. There was another message showing "tranmission service" when the car was on park and the car unexpectedly shift to neutral and made a loud roar round jerking forward.

- Tampa, FL, USA

After the recall 20V-343 in Aug of 2020 the vehicle exhibited the following in November while drive over 55mph. The mil light came on, could feel the power train switched to rear wheel drive and once pulled over the computer locked the transmission into park. The engine continued to run, the brake lite lit and the display reported error of "service transmission". we could no longer shift the transmission. Later the dealer reported metal shavings in the transfer case called ptu along with a substance like clutch material. On replacement we were charged $3,200+ with a delay of several months and two ptus were order as the replacement didn't make it out of the shop. On request to fca they denied the reimbursement as listed in the recall as a "field service" we submit the paper work identifying the VIN tied to the recall, the service work describing the damages and an image of the dash configuration at the time reflecting the intended purpose of the software patch as outlined in the recall.

- Saint Paul, MN, USA

Ptu is failing after only 30K miles. Needs to be replaced and fits description of other Jeep Cherokee 2014 - 2017 models recalled with active drive II.

- Bothell, WA, USA

Transmission hard shifting in higher gears

- North Judson, IN, USA