CarComplaints.com Notes: How many transmission complaints can a new vehicle really receive? You'd be surprised. Unless you're a 2015 Cherokee owner, then I bet you're not surprised at all.
10.0
really awful
Crashes / Fires:
13 / 1
Injuries / Deaths:
6 / 0
Average Mileage:
27,113 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2015 Jeep Cherokee. The contact stated while driving 70 MPH, the emergency brake warning light, the ABS warning light, and other unknown warning lights were illuminated. The vehicle was taken to the dealer and the recall repair for NHTSA Campaign Number: 20V343000 (Power Train) was completed however, the failure had been recurring. The contact stated while driving 70 MPH, she heard an abnormal sound, and the warning message "Service Four Wheel Drive" illuminated. The contact continued to drive the vehicle to her residence. The vehicle was taken to the dealer who diagnosed that the Power Transfer Unit and emergency brake had failed and needed to be replaced. The manufacturer was made aware of the failure and advised the contact that they could not assist, and she would be responsible for the cost of the repair. The vehicle was not repaired. The approximate failure mileage was 122,000.
The Transmission is making a grinding noise when I attempt to shift it. It will not go into any gear. This happened without any incidents. I was attempting to start it from inside my garage to leave.
The contact owns a 2015 Jeep Cherokee. The contact stated while driving at various speeds, the transmission would erroneously shift to neutral causing the vehicle to reduce speed. The vehicle had to be restarted to correct the failure. The vehicle was taken to an independent mechanic who diagnosed that the transaxle range sensor wiring harness was faulty and needed to be replaced. Additionally, the transmission module needed to be reprogrammed. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure. The contact was informed that the vehicle was not included in the NHTSA Campaign Number: 16V529000 (Power Train). The contact indicated that the vehicle had experienced the same failure listed in the recall. The failure mileage was 120,000.
Incident occurred with no prior warning on a Thursday. Vehicle took several attempts to crank, then rough shift into reverse, once going forward power loss experienced and vehicle would not accelerate above around 20 mph in heavy highway traffic. Check engine light and service transmission light appeared on display at that time. Vehicle driven until home and safely parked. Dealership contacted for repair and stated they could not get vehicle in until Monday. Subsequent attempt to crank vehicle required multiple attempts before engine cranked, rough down shift from park to reverse and gear shift stuck in neutral position not allowing shift into drive, parking brake engaged automatically. Vehicle now undriveable, attempted to run OBD2 codes, code scanner unable to communicate with system, scanner checked on another vehicle and found to be functioning properly. Now unable to get vehicle to dealership without flatbed tow truck.
When driving on the highway the transmission lost power, the car went into neutral and lost all power steering. Restarted the car and it did it again while traveling on the highway. No warning or system warnings were given. When we went to the dealership they said the transmission/computer software needed updated and this usually happens after 100,000 miles. They said this happens routinely. Was very dangerous when traveling at 75 mph.
- South Haven, MI, USA
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The automatic 9 sped transmission has not been hesitating after backing up and then putting it in drive to move forward. Also when driving up hill the transmission fails to shift into another gear and the RPMS increases. While stopped at a traffic light the transmission hesitates causing me to be concerned with being hit from behind. Then when accelerating the transmission does not shift and the again the RPMS stay at a high rate. I feel the with the erratic behavior of the transmission is puts and an other at a safety risk. The problem has not ben confirmed by the dealer and has not been inspected. There have been not warning lights or messages to indicate a problem.
Vehicle shows parking brake on when I enter. It has never done this before. Drove down street to stop and put car in park, parking park comes on automatically? This started today Sept. 7, 2021. On interstate going 70 mph vehicle bucked when I accelerated. On same trip, not in cruise control vehicle RPM's went up and down by itself. Proceeded to slow lane to stop. Once stopped I put car in park (no parking brake showed up) pushed on gas pedal to watch RPM's and transmission took its time coming back down. Left side of road hitting gas got to 45mph and vehicle bucked. Made load noise and bucked. The "bucking started on my 1st trip out of town, all loaded up for a work event. Going 65 mph down to exit ramp, accelerate and it bucked. Kids looked at me and said, "Mom this better not have a transmission problem like the old car." (GMC Envoy 4x4 bought new trans & then engine needed to be replaced, but went car shopping) Took vehicle back to CarMax and they said the didn't notice a thing.They said you know the wheels make a lot of noise because they are big. Also, told me not to accelerate so fast! What? I bought this vehicle on Mother's Day 2019. Went to Maryland to purchase it. Found out later that Maryland doesn't do inspections every year. Too it to my local CarMax and they gave it new brakes. I have an appointment with a Jeep certified dealer mechanics department on Sept. 24, 2021. I will follow up with another note. I hope the transmission gets replaced because the problems I mentioned are on a forum that Jeep experts monitor and comment on as I see their icon/symbol. Thank you
Jeep Trailhawk RPM's dial up and down while driving with no advanced speed. Vehicle does not move from a stop position without "kicking" or "bumping" you forward. While on interstate, going posted speed without cruise control but maintaining speed, vehicle "bucks." While driving in neighborhoods car has difficulty going from 25mph to 35mph. From stop sign to accelerate, vehicle does't move, or goes slowly with foot pressed down on gas pedal, then "bucks/bumps." Coming off from the interstate to an exit whilst vehicle is slowing down around exit curve then accelerate back up, vehicle "booms', loud "pop." The RPM's can not stay still on vehicle. When slowly moving traffic it does this too. If inching forward, it does't want to. At some points it accelerates forward when I did not want to go.
When my service 4wheel drive light came on I took my 2015 Jeep Cherokee in for service. I was told that my PTU needs to be replaced. I read online that there was a recall on these. I am wondering why my Jeep is not covered by the recall. Clearly I have a faulty part with only 72,000 on my vehicle
2015 JEEP CHEROKEE TH with 75xxx miles. Currently covered under Mopar extended warranty for used vehicles. When driving this vehicle you experience a hard shift from a stop/ yield slow down, this so violent that it will spin the tired and push you back into your seat. There is also a large amount a lag that happens, resulting in almost a loss of power to the wheels. This has put me in unsafe situations where I needed the vehicle to move in order to avoid a other drivers and hazard. This is a known issue as there are a large about of others reporting here. I have had this Jeep in the shop under warranty work 4 times now, first they said a update of the ppm/tcm would fix the issue, then a new valve body was going to fix it. however none of these have helped. I can only assume they will attempt to put a new transmission in on my upcoming service appointment. However I am not confident this will be the final solution. As previously stated this a a wide spread known issue with many reports. However there are still so many dealing with this issue that Jeep and Mopar should step up and fix, for free. No one has been injured or killed due to this yet but I am sure one day that will change unless there is a definitive fix for the 2015 JEEP CHEROKEE transmission hard shift.
When you are stopped at a light waiting to go, the 2015 Cherokee Trailhawk delays going. Sometimes when it is in second gear it stays there too long before shifting.Sometimes the 2015 Cherokee Trailhawk jerks into gear as it feel like someone has run into the back of the truck. Today following start up, putting the 2015 Cherokee Trailhawk into reverse, no power at all. The dash lit up stating, " 4 Wheel drive system temporarily unavailable, Service transmission, Service parking brake", the MIL light on the cluster panel is lit, the drive light is blinking on the dash and on the gearshift. I was in fear for my safety as I had to restart the 2015 Cherokee Trailhawk 3 times to travel 11 miles. I drove with my emergency flashers and had to pull off to the side of the road to restart the truck.The 2015 Cherokee Trailhawk is also jerking into gear when I put it in reverse. There was a recall for the Power Transfer Unit that involved a software update that was completed 1/2020. Following the software update, the truck rand smooth for approximately 8 months, then the transmission started to slip again. Although this problem was never resolved.I recently received a notice from Jeep that the Power Transfer Unit warranty has been extended to 8 years /150,000 miles. This 2015 Cherokee Trailhawk only has 48,000 miles on it. I have a pending service appointment for 8/30/2021. I am going to have the dealer replace that part hoping it will improve the safety of the vehicle.
While driving on the freeway, with cruise control set at approximately 69 MPH, my 2015 Jeep Cherokee warning system luminates the Service Transmission and Check Engine lights. Traveling approximately another 2 miles to the nearest exit off the freeway, I slow the Jeep down as I exit the freeway ramp. The Jeep has very little, if any, power to make it through the traffic light crossing into the intersection. With little power other vehicles narrowly miss me from being run into because I am not able to move out of lane(s). This is the second time this has happened. Most recently I received my Jeep back from being serviced for this event 3 days ago and 62 miles. They dealership service department was not able to identify or replica the issue. This service transmission failure is a hazard and it could cause serious injury or property damage because there is no warning and the vehicle losses power not allowing the vehicle to be driven out of the way from traffic.
When I accelerate from a stop or slow rate of speed my car does not accelerate immediately. It is as if the car temporarily goes into neutral. This has caused a few near misses as I have started out into traffic and not been able to fully get out of other cars way. Several times cars have had to break hard or swerve to avoid crashing into my car.
Service shifter warning message displayed and all indicator lights are lit at shifter. Transmission would not shift out of current gear. Problem reset after turning off vehicle. Has now happened 2 other times. All within the last 10 days.
When I purchased the vehicle in 2015 with 5000 miles the check engine light was on and the transmission was replaced and I have always had issues when accelerating and it shifting loudly and more recently check engine light turns off and on.
I have had my vehicle checked out several times over the malfunction of the stop and start system. Several times it has been worked on and looked at. Once they claimed they replaced a part under the hood in Richmond, kentucky. This issue has been going on for over two years. It had been cutting off and not starting back. Now its advanced into a jerking from a hesitation to switch between gears. The malfunction light keeps coming back on. And sometimes it has to be restarted several times just to reset it. It was on 7/30/2021 when someone besides me noticed this issue. But its been doing me this way for last three months.
Car transmission jumps when its starts moving at the beginning makes it feel like someone rear ended the car. This happens Every time. it does not feel safe.
2015 Jeep Cherokee Limited. While driving the vehicle, lost power abruptly and without warning in traffic on 5 occasions between May 2021 and July. Car towed and taken to dealership each time with repair notations indicating short in PDC causing fuse for ignition coils to blow. That was replaced. An additional note when the car failed again indicated an internal short in PCM which was replaced. I've spent thousands of dollars, not to mention the safety issue of stalling in traffic. The last time, I was on a very busy freeway and didn't have enough power to fully move to the shoulder. I counted about 3 near misses with cars about to hit me. I don't have every *Invoice* as they didn't return them all to me but will upload what I do have. This is a serious issue and I'm not getting any resolution with the dealership.
Service Shifter lights up on the instrument panel as well as the check engine also stop/start not ready. 4x4 not available exhilarates and UN exhilarates all by its own. Shifts hard and jumps hard when I take off at a stop light don't wanna come out of park unless I take my finger and flip up a plastic thing down inside the shifting housing. And the key fobe won't come out of the key switch. No it hasn't been in a crash yet but it's one looking for a place to happen if jeep don't have a recall. Yes my jeep has been confirmed by the Dodge dealership in Lexington Kentucky. They say that it needs a new shifter put in it I'm taking it to the dealership this coming Thursday
A D V E R T I S E M E N T S
- Brownstown, MI, USA