CarComplaints.com Notes: How many transmission complaints can a new vehicle really receive? You'd be surprised. Unless you're a 2015 Cherokee owner, then I bet you're not surprised at all.
10.0
really awful
Crashes / Fires:
13 / 1
Injuries / Deaths:
6 / 0
Average Mileage:
27,113 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2015 Jeep Cherokee. The contact received notification of NHTSA campaign number: 16V529000 (power train). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
While braking the car abruptly downshifts and causes the vehicle to accelerate. I have noticed the longer I drive the vehicle, it will happen while I am slowing down at higher speeds at well. Also, a slow response to acceleration at times. I have taken the Jeep to the dealership and they have flashed and updated my transmission but they said it was fixed but it was not. It is incredibly dangerous to drive this car especially when trying to brake because it will speed up by itself and merging into hwy or fast moving traffic.
Transmission has been making a whining noise took it in they said they couldn't find anything. Today 12/4/17 two weeks later it"S doing same thing whining in tranny /driveshaft area
Transmission shifts hard. Vehicle will lurch forward when shifting gears. Happens when stopped at a light and press the accelerator or when going slow (coming to speed bumps) and accelerating - vehicle will lurch. Purchased the vehicle (brand new) in October of 2015 and 3 days after purchase, the vehicle shut down at a stop light and transmission light came on. I restarted vehicle and had to "limp" it to my office where it was towed (30 miles) to the dealership. The rpms will race when shifting to another gear. One year after purchase, the transmission light came on again, the transmission was shifting hard, was able to limp it to the dealership. Dealer has completed flashes to the computer of the transmission. It's been 2 months since the last time I took it in for transmission and it's starting to shift hard and lurch again. This vehicle is unsafe and should be recalled by the manufacturer.
Car had run fine then we had parked outside a store, when we got back into the car it started fine but would not engage into gear, display stated service transmission and parking brake. Display then stated put car into drive when at 0 mph which we were. Could not drive car and had to be towed to nearest dealership. Day before whilst driving we had noticed a stumble in acceleration which felt like the vehicle was going to stall, that cleared up the next day until it broke down. Dealership stated it was the valve body failure and had to be replaced.
- San Tan Valley, AZ, USA
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On June 10, 2016 at approx. 5:15pm, service shifter displayed on the driver information display (did) for approx. 5 seconds as I was driving on I-95 in West palm beach, fl. At approximately 8:00pm, service shifter displayed again and remained displayed on the did. After approximately 5 minutes, I pressed the controls for the electronic vehicle information center (evic) attempting to remove the service shifter display and display the speedometer. Pressing the evic did not change the service shifter display. The did/evic crashed. I did not know my driving speed or could access any other vehicle information. I then noticed the center console and the P (park), R (reverse), N (neutral), and D (drive) indicator lights all illuminated simultaneously. I got off I-95 at the next exit, port St. Lucie, fl and stopped at a shell gas station. I took pictures of the displays with my cell phone before turning off the engine, mileage 36,474. I turned the engine off and called Chrysler roadside assistance. The agent said he could not tell me how long the wait would be for service or tow. I started the engine and waited to see the did, evic, and P R N D displays. The displays were the same as before I turned off the engine. I could see a hotel from the gas station. I googled the hotel address and the address of the nearest Jeep dealership, arrigo Dodge Chrysler Jeep, ft. Pierce, fl. The distance was 8 miles. I drove to the hotel, 0.4 miles from gas station. The next morning, June 11th, I called arrigo and talked with a service advisor and asked if I could bring my Jeep immediately. I drove to arrigo at 5851 S. us highway 1, ft. Pierce, fl. Attached is repair order 136810 - 6/11/16 flash software. Same occurrence driving on I-95, service shifter and prnd 46,302 miles and 46, 623 miles in 09/16. Replaced shifter 9/21/16 at my expense. 5 files attached. I have more.
I have had the engine light come on several times and the dealer had my car for 8 hours and said it was repaired and I drove it 2 miles down the road from the shop and the engine light came back on so after 2 weeks wait it went back in and noe the dealer is saying I need a new transmission and Chrysler is only willing to replace my transmission with 7500 mile on it with a remanifactured transmission which is bs.
2015 Jeep trail hawk approximately 1st 10,000 miles electronics multiple alarms no 4 wheel drive, parking brake error, check transmission light on while driving. Loss of some steering, heavy... car is shifting chaotically. Check engine no visible issues. Took to dealer ship the next day they re-flashed software kept it for the night no other issues until 12/11/2016 when a duplicate of the first event occurred. Took to dealership same thing as reported before, plus oil leak (no oil in my garage upper oil leak) and the dealership completed a transmission re-call repair to fix transmission errors on the 9 speed. All repairs under warranty to date only cost to me is rental cars and lost time at work. 12/19 duplicate again of two events only difference is the car was having a hard time starting on two occasions today but drove fine. On one occasion the motor starter would not stop engaging the engine and it would not start. My foot was not on the brake, and I was not pressing the start button, it was just stuck in start. I pumped the breaks and hit the engine button and it stopped maybe 20 seconds later. The car always returns to normal after it sits for a few hours all the alarms go away and the check engine light is on but it tests drives fine. Last recall noted the same issue and my recall repair on 12/12 was to fix the issue, at this point feel I am pretty lucky to be on side street a few miles from home when errors occur not sure what would happen on the highway. Just checked the engine and fluids all ok will take to dealership tomorrow. Took pictures of the top of the engine and below the car no leaks no fluid issues seems to be a software or programming issue. The dealership has been great don't think they have much control over the problem.
When attempting to pass another car the transmission suddenly went into neutral. Vehicle lurches sometimes and transmission is not predictable. Wife is scared to drive it after it went into neutral while trying to pass with it. Dealer said they can find nothing wrong!
Even though Chrysler recalled these vehicles to repair faulty nine speed automatic transmission systems (NHTSA campaign #16V529000), the problems are still recurring again and again following the repairs. The transmission wire harness is not being replaced, in my case the transmission was replaced but the problems continued. The auto is returned to the owner without proper road testing and with the same life/safety faulty conditions, that makes the moving auto to unexpectedly shift to neutral or engine turn-off. Also, sometimes the problem occurs when turning while in motion, with a strong steering pulling that forces the auto to the side with stability control or power steering systems not in operation (control light comes on). In order to continue moving, the auto has to be stopped in the middle of the road, placed in park and re-started while other autos are on the road near me, obviously very dangerous! these autos should not be on the road, until the problem is proven to be finally resolved by Chrysler. If the manufacturer is allowed to continue with the "trial & error" solutions, then all applicable warranties will eventually expire and the auto owners will end up with a defective auto, that is not operable, is unsafe and will ultimately has no value.
While driving my vehicle across an intersection on a city street my transmission went, in the middle of the intersection. My vehicle came to a crawl and I was unable to give it gas, all the while traffic was coming at me in both directions. My passenger had to get out of the car and push it back out of the intersection. Then my car would not go into park, again almost rolling back into traffic.
2015 Jeep Cherokee trailhawk 18281 miles - V6. 1:45pm 12/13/16 I was stopped in an intersection making a left hand turn. Came time to go, hit the gas and heard a loud "crack" from the front/passenger side of the Jeep then a "rattle", then nothing. The engine revved up but no power to the wheels. Rolled through the intersection, pulled over, put the car in park and turned off the motor. Got out, looked around, nothing broken, no fluid on the ground. Popped the hood, again, nothing noticeable. Re-started the vehicle and the engine light was on. Put the vehicle in drive, but would only go about 10 mph... the motor would rev up, but again no power to the wheels. Limped along the highway with the flashers on and pulled onto a safe side street and called triple-a. as I was sitting, engine off, I began to roll... the vehicle was in park but was still rolling forward! cranked the wheels into the curb and set the E-parking brake. Got a tow to the local dealership and explained the situation to the service tech. Thought I'd post as well so others could see. So far, the dealership has been really helpful. I'll be following up and updating as we go.
The contact owns a 2015 Jeep Cherokee. While driving approximately 45 mph, the vehicle stalled. The manufacturer referred the contact to a dealer where it was diagnosed that the oil needed to be changed and the throttle body replaced. The transmission was previously replaced at 26,000 miles. The dealer was informed by the manufacturer to complete the recall repair per NHTSA campaign number: 16V529000 (power train). The manufacturer was aware of the failures. The failure mileage was not available.
The contact owns a 2015 Jeep Cherokee. The contact received notification of NHTSA campaign number: 16V529000 (power train) and stated that the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2015 Jeep Cherokee. The contact received notification of NHTSA campaign number: 16V529000 (power train). The part was not available within a reasonable time frame to schedule the recall repair. The dealer did not give a specific date for when the part would become available. The contact was unable to determine when the vehicle would be repaired. The manufacturer could not provide an estimated date for when the contact's vehicle would receive the recall repair. The contact was not experiencing a failure. Parts distribution disconnect.
Purchased vehicle used 9/17/2016. On Monday 9/19/16 I pulled out of a parking spot at work, put the car into drive and found that it wouldn't move. All of the shift panel lights went on, the dash flashed a series of errors, and the car was in what appeared to be neutral. This would happen 10 more times between 9/17 and 11/19 to both me and the service advisor at the Dodge dealership. At one point it went into this immobile state as I backed out of my driveway at 6:30 a.M., leaving me in the street with a car coming from behind. This problem remains un-resolved as of 12/7/16. Dealer can't find cause. Problem occurs most when cold and shifting from reverse to drive.
After driving the car for almost a year kept noticing transmission would not shift smoothly. It would jerk and lurch making me think I was not applying the accelerator correctly. After several (3) complaints and taking it to the dealer to have it looked at I decided to look for another vehicle. It was then I found out from a Honda dealer employee that there is a class action law suit against Jeep. The Jeep in question was released without all the problems with the nine speed transmission worked out. It is very frustrating to be driving a new vehicle that doesn't run like one.
My malfunction indicator light came on and I noticed that the car was not shifting properly and that when it shifted it was doing so at about 4 to 5K rpms. I took the car to Jeep to have it repaired. Jeep stated that all has been fixed to date but the car is still not shifting properly. In addition my car gets every service at Jeep and my car only has about 22K on it so to have issues already is very concerning.
For a few months my vehicle has been changing gears abruptly while driving often jumping from stops and jumping during acceleration. Now at 37000 miles owning it less than 2 years the engine light has come on and service transmission soon with no acceleration. I have taken my foot off the brake to start from a stop and during one of the jumps I almost rear-ended the car in front of me.
A D V E R T I S E M E N T S
- Broken Arrow, OK, USA