CarComplaints.com Notes: There's no way around it, the Cherokee's transmission is junk. There's no other explanation for why a vehicle, usually with under 40,000 miles, would have so many complaints
10.0
really awful
Crashes / Fires:
6 / 1
Injuries / Deaths:
7 / 0
Average Mileage:
30,728 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The vehicle turns off while running, all lights on dashboard turn OFF and the vehicle dies completely. I lose power steering, brakes everything just turns off. After the vehicle comes to a complete stop I can put in parking again and the vehicle turns back on. This has happened 3 times already, luckily I have been driving it where there is no a lot of traffic, but no longer drive it on the highway it would not be safe. It happened after the light SVC 4WD turned on.
There is 3 things going on with this Jeep. First thing the service shifter is on. Second the power steering will go out and come back on at different times. Lastly if you shut the car off it may not start again for awhile and you will get a message on the dash that says engine to warm to start. I contacted Jeep they said to take it in. We aren-??t in a position to just Let them keep running diagnostics on our car we have a code reader and it is not throwing any codes. Our Jeep started acting up after they did the one recall On it.
The contact owns a 2014 Jeep Cherokee. The contact stated that after shifting to park(P) with the engine running, the contact exited the vehicle and offloaded groceries. After returning to the vehicle and shifting into drive(D), the steering wheel seized and became difficult to operate. The vehicle was taken to the dealer where the battery was charged; however, after diagnosing the vehicle, the mechanic was unable to determine the cause of the failure. The contact stated that the vehicle then performed without failure for four days however, the failure then recurred. The vehicle was taken to another dealer to be diagnosed. The contact was informed that the brake pads needed to be replaced and the power steering module also needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 63,000.
My 2014 Jeep has been experiencing intermittent shut downs, the dash goes dead at random times for a few seconds and then comes back on the issue continues. This issue started in December 2021 during that time I was driving at night and the dash, exterior lights and interior lights started flickering. Now this issue occurs 90% of the time when I drive, sometimes when the dash goes off different warning lights come on, TCS, SRS, Power steering and if the vehicle is traveling below 5mph it sometimes dies completely. Battery was replaced 1 year ago. The middle screen on the dash gets super dim and it appears to still be on if you look closely at night but the dials are frozen at the current speed and rpm. My mechanic tested the battery connection and there is nothing loose that would cause this.
The vehicle speed accelerates on its own when trying to come to a complete stop which almost caused me to rear end another car at a traffics light, the powertrain is completely off and creates an unsafe riding experience which impacts the steering and control of the vehicle, stalls randomly. There is rough shifting with the transmission, which jerks the car periodically. When driving at a speed above 60 entire vehicle shimmer and shakes uncontrollably, feels like the tires are getting ready to detach from the vehicle when driving at higher speeds and mostly when trying to come to a complete stop.
- Greensboro, NC, USA
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This is a flat tow vehicle that creates a death wobble when being towed behind RV, jeep paid for first fix and has worked for 3 yrs. now death wobble is back.
Wife and I were towing our 2014 Jeep Cherokee Trailhawk behind our 28,000 LB Motorhome and it began to shake and wobble so bad we had to pull over. We got 35 miles from our Home base in Ohio. Sat on the side of the road about 20 min and took off again toward an exit about a mile ahead. It did not wobble so we drove on. About 30 miles later it did it again. After it did it 5 times in 80 miles we decided to have the Jeep hauled home and put away for the Winter and we left for the South.
After filling my jeep with gas this will cause the jeep to stalls then shuts off and all kinds of warnings and code appear. It will radom shut off and is extremely dangerous. Dealership could not diagnose. This is happening regularly. Goggle says many others have experienced this problem as well
On several occasions returning from Montana to Missouri, while flat towing our Cherokee behind our Motorhome, when driving on uneven pavement (typically when entering construction zones) the Jeep goes into a terrible wobble which can only be haulted by completely stopping. On one occasion there was no shoulder to pull off and with only one remaining lane of traffic, we stopped all traffic behind us to remedy the situation. Only by the grace of God where we not involved in a collision OR the cause of one. I have just learned in researching this site, that this has been a known and ongoing problem. Jeep needs to be forced to at minimum send warnings to all owners where this potential problem exists.
Transmission shifted from D to N by its self as I was driving. Luckily hadn-??t gotten on the highway yet. A minute later I would have been in the highway when it did it. It said -??shift to p-?? the. It said to service transmission and a number of other things then would not shift after I FINALLY got it to engage. This is the second or third time this has happened! When going around a bend on a highway doing highway speed if I hit a bump I get a very bad vibration in the steering wheel and it makes the car swerve to the point of possibly wrecking. Have taken it to dealership (Jeff Wyler Batavia OH) for the same issue numerous times and they say they can-??t find anything every time but there is clearly something wrong with it! I used to stand behind Jeep. I no longer can. Within a year of me owning it I-??ve replaced Oil cooler gasket, timing gasket, rear diff gasket, and rear axle seal. It had only 80k miles when I had to replace all of this! Now to see what the hell is going on with it now! DO NOT BUY A MOPAR VEHICLE! I HIGHLY SUGGEST HONDA, HYUNDAI, or TOYOTA!
Car stalls after refueling to full capacity. Shuttered and stalled 3 times after refueling tank. The car gives off multiple warning lights ranging from transmission to battery, despite the transmission and battery being perfectly fine. Once the car begins to stall, the steering locks up and all power is lost. The car must be put in park and restarted, sometimes it struggles to restart
Just bought this car from private owner, I asked of any recalls, she told me none at all. Didn't even have it a week and transmission stuck in neutral and couldn't remove the keys.
I went to get my oil changed and was told and showed (in pictures taken by the attendant) that my vehicle has several oil leaks. The attendant also told me that it was a possibility that the vehicle could catch on fire because of the oil leaks. I was then asked if I had had any mechanical work done on my vehicle and I replied no since I hadn't had any work done other than maintenance. The manager then told me that I should be very angry and take my vehicle back to the dealership because it seemed like the engine and transmission were not put together properly which is why I have several oil leaks.
Driving the car the engine light and traction light would come on and the steering wheel would lock in position, moving straight or turning. Happened several times between servicing. Several codes came up and were addressed but did not fix the problem. Codes were U0131, U0418, U0131-87, U0415 and U0428. No issue until car was serviced for the latest recall. Car with dealer. Say it's a complete electrical system repair. Not once have I had an issue with my car in 4yrs until dealer serviced it for steering wheel recall.
The contact owns a 2014 Jeep Cherokee. The contact stated that while driving, the vehicle stalled with the instrument panel indicating shift to park and shift to desire gears. The failure recurred numerous times. The contact also stated that while entering a driveway or while in reverse and also while driving the vehicle would start to shake and jerk violently. The contact also mentioned that the steering wheel locked up and pulled to the left while her daughter was driving. The instrument panel indicated shift to park and shift to desire gears and also indicated service transmission and also service brakes. The contact powered off the vehicle and restarted the vehicle, shifted out of neutral then into park before selecting drive. The vehicle drove normal to half a block before the failure recurred. The contact stated that the failure persisted. The vehicle was taken to spirit automotive Chrysler Dodge Jeep Ram (4611 avenue Q, lubbock, tx 79412), but was not diagnosed. The mechanic updated the transmission control software under NHTSA campaign number: 19V447000 (power train). After leaving the dealer, the vehicle started to shake and before reaching her residence the vehicle stalled. The vehicle was restarted, coasted into her driveway and stalled. The contact called an independent mechanic and was advised to contact the manufacturer. The manufacturer was contacted and informed the contact to take the vehicle back to the dealer for them to update the software again. The vehicle was taken back to the dealer but was not diagnosed nor repaired. The technician called the contact and informed her the vehicle was ready for pick up however, the failure recurred. The contact schedule an appointment for a diagnostic test which was still pending. The failure mileage was approximately 97,700.
The contact owns a 2014 Jeep Cherokee. The contact stated while driving at various speeds and attempting to make a turn the steering wheel ceased without warning. The vehicle was turned off and back on and the vehicle operated as intended. The vehicle was taken to lithia Chrysler Dodge Jeep Ram Fiat of santa rosa located at (2727 dowd dr, santa rosa, ca 95407) to be diagnosed. The mechanic was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was made aware of the failure but offered no assistance. The approximate failure mileage was 29,000. Consumer stated when the ignition is turned off, vehicle is started the steering problem goes away. Problem has occurred 5 times.
Vechical lost speed, stalled, no power. Will not excell. Engine light and etc light on. On a city street in motion. It looses steering and will stall also. I replaced the battery.
February 18, 2020, while driving I-95 N, doing the speed limit of 70 mph our vehicle lost power steering. A warning light came on, it beeped, and signaled "service power steering". immediately our vehicle violently jolted. My husband was able to muscle the car to the side to the road. We shut the car off, turned it back on and regained power steering. Talk about a scary experience, we would lose and regain power steering in the middle of curves, abruptly jolting and shaking the steering wheel almost causing accidents. We made it to the dealer and left it for diagnostic. February 22,2020, we left the dealership having our issue "repaired. $3700 dollars later, we found out that our gearbox rack and pinion had gone bad causing loss of power steering and needed to be replaced. Note, the Cherokee barely has 37K miles on it! in fear of loosing power steering again we serviced the vehicle. This was 100% out of pocket expense as Chrysler Fiat as well as the Jeep dealership declined any responsibility. February 26,2020, just 4 days after having the vehicle "fixed" we lost power steering. It was our worst nightmare all of again. We called Jeep, and with lack of concern, they advised us to take it back to service as it could now be a defective part installed in the vehicle. February 28, 2020, is our second service appointment with Jeep, however we are afraid this is a deeper issue than meets the eye. We no longer feel safe and fear for catastrophic injury for us and others. We fear for others that might potentially have this problem with their Cherokee. For anyone that is reading this, have your car looked at, you might not be as lucky as we were. God forbid we were on a switchback road and lost power steering in the middle of a sharp turn. We would have gone off the side of the mountain. Jeep needs to address this issue before anyone gets seriously inured.
As I was coming home from work around 9pm I was driving down a county street when the engine light, traction control and power steering light came on but the power steering light went off at some point, but as I approached a curvy bridge I had to slightly turn wheel to the right to follow the curve, but the steering wheel felt hard like I couldnt fully steer the steering wheel. It was very scary as again it was on a curvy bridge and very dark on this roadway. Was able to get home safely but engine and traction control light stayed on. Next day my husband was driving down the street to my parents house when as he backed out of our driveway the wheel locked and he couldnt steer. Shut car off and restarted and turned the corner only to have it completely lock again as he tried to turn the corner and car just died. Waited a few minutes and car restarted and was just barely able to get the car to my moms where it shut down again and he had to leave there.the engine light was still on from the night before.
My daughters Jeep Cherokee sport 2.4L at 62000 miles has shut down with no warning while driving. It has stopped entering city streets and when braking hard to avoid another car. When the vehicle stops and suddenly its steering wheel gets hard to steer. The dash comes on with an error on screen saying, "car must be in park in order to shift." Turning the key does nothing until we try multiple times.
A D V E R T I S E M E N T S
- San Luis, AZ, USA