CarComplaints.com Notes: There's no way around it, the Cherokee's transmission is junk. There's no other explanation for why a vehicle, usually with under 40,000 miles, would have so many complaints

10.0

really awful
Crashes / Fires:
6 / 1
Injuries / Deaths:
7 / 0
Average Mileage:
30,728 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2014 Jeep Cherokee steering problems

steering problem

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2014 Jeep Cherokee Owner Comments (Page 2 of 6)

« Read the previous 20 complaints

problem #94

Dec 222019

Cherokee

  • 63,252 miles

A D V E R T I S E M E N T S

My vehicle between 50,000 to 62500 miles have been shutting down with no warning while driving. It has stopped entering highway and on city streets. When the vehicle stops and suddenly its steering wheel locks up and I cannot steer vehicle. I have already paid for myself to get alternator replaced, cabin filter, new spark plugs, and several batteries and problem still exists. I have had this vehicle 17 months.

- Newark, NJ, USA

problem #93

Oct 082019

Cherokee

  • 50,000 miles
When I'm on the highway going 65-75 and there's dips in the road my steering wheel and front tires shake out of control and I have to press the brake pedal to make it stop.

- Colorado Springs, CO, USA

problem #92

Sep 282019

Cherokee

  • 49,458 miles
Engine seems to budge the car along with a popping noise when the gear shifts. Icons appear on my dash, gear blinks on dashboard and gear shifter, stiff steering wheel, hard time starting up and after the car is turned on the engine sometimes cuts off.

- Mission Viejo, CA, USA

problem #91

Aug 192019

Cherokee

  • 74,225 miles

A D V E R T I S E M E N T S

Was driving my 2014 Jeep Cherokee and a steering wheel with an exclamation icon popped up on the dash and I received a warning to service the power steering. Then a traction icon lit up and immediately the steering wheel stiffened and I couldn't steer; I was going 65mph on the highway! I attempted to troubleshoot the problem but it's electric power steering and there's no check engine light or codes to scan. I'm currently waiting for a flatbed to tow the Jeep back to the dealership where I bought the car less than 2 months ago. Chrysler said they've never heard of this issue and it's not part of any recall so this will be an additional expense to repair.

- South Fallsburg, NY, USA

problem #90

Dec 202018

Cherokee

  • miles
Vehicle has been a constant headache. Purchased Aug 21, 2018. December something broke, ended up being a transfer case shattered. Damaging our radiator. A week after picking up I still felt the vehicle was off and tried to return to dealer, they didn't have another trailhawk and said they would call me when they did. A few months gone by of hearing nothing. We did a tire rotation and noticed a huge difference in wear. Obviously the front end hasnt been right for months as ai originally complained about. Scheduled the vehicle in for service again to find it needs a wheel bearing replacement. Received the vehicle back and the notice the passenger rear is still making a lot of noise, enough you can hear over the radio, and the steering feels tight and pulls to the left.

- Monroe, CT, USA

problem #89

May 302019

Cherokee

  • 80,000 miles
Almost died last week!! we purchased the Jeep Cherokee trailhawk new in 2014 with the full intent of towing it 4 wheels down behind our motor home. The owners manual for towing is very clear and we have been following the instructions as provided and as instructed by the Jeep dealership. Last Thursday night (May 30th 2019) on hwy 24 in Kentucky we hit a rough patch of road and the Jeep went into a death wobble that brought the entire rv coach from 65 mph to a dead stop in the middle of the highway in the dark of night in heavy traffic!!! by god's grace only are we not dead!! no driver expects an rv to be parked on the highway (emergency flashers or not). We have been scared before with this at a lower speed of 30 to 40 mph, but never at full highway speed! we are terrified to tow this vehicle even thought the vehicle was clearly sold as tow-able. After researching on the internet about this, I find out it is a known issue with Jeep 2014 / 2015 models and that a electrical wiring harness is now required to tow the vehicle safely - however - Jeep wants to charge you for this part and install!!! this is pure evil on Jeep part. They know of the issue and are pushing the repair off on the owner, when the vehicle was clearly advertised and sold as tow-able with no need for any adaptations. It is a miracle that no one has been killed due to their negligence in getting these vehicles repaired. I have not been notified by Jeep that my life is in danger. They have made no effort in rectifying this deadly situation or even letting me know about a potential solution. I have tried to fix the wobble independently by changing tires, balancing etc, only to learn through google that the Jeep is faulty in and of itself, that the steering is not powered correctly to keep the Jeep from going into a death wobble. This should be a recall and not the burden of the owner.

- Saint Peters, MO, USA

problem #88

Mar 152019

Cherokee

  • 67,000 miles

A D V E R T I S E M E N T S

We have flat towed our Jeep according to manual since we purchased in 2014. On a few occasions we had intermittent wobbling of the motorhome which we thought was due to water in the motorhome's holding tanks. On recent trip we had traveled less than ten miles on the highway when our Jeep tow car began to swerve violently from side to side. We were driving straight between 55-60 mph with no on-board water. A driver behind us stopped and said there was something wrong with our Jeep since it was swerving violently from side to side, not the motorhome. We inspected everything and there were no flat tires and continued slowly. The event occurred repeatedly after we crossed a bridge or patch of rough highway. We eventually unhitched the Jeep and my wife followed behind the motorhome without incident. My wife later learned through social media that mopar issued a wiring harness to repair the lack of power to the steering system when the Jeep is flat towed. We were never warned of this issue by mopar and could have had a serious accident if we were towing with a smaller motorhome. We called mopar and they confirmed a repair kit was available but that it may void our extended warranty. We purchased the wiring harness but have not scheduled the repair. Also, we were told we must pay our $100 deductible for the repair. This is a safety issue for all Jeep owners that are unknowingly towing a Jeep that could go out-of-control at any moment. Please respond on actions being taken to warn other owners and make mopar accountable for their defective design. I am an engineer by trade and design processes that prevent safety and quality issues. Mopar is not being transparent with this dangerous problem lurking under the hood. I may be reached at [xxx] for more information or [xxx]. information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Oklahoma City, OK, USA

problem #87

Mar 082019

Cherokee

  • 30,000 miles
I am the owner of a 2014 Jeep Cherokee. In the two years since I've owned my car, I've experienced 30+ instances in which my car stops working in the middle of operation. It's happened while I've been driving on the interstate, in the middle of intersections, and just about every other type of road possible. It usually occurs after I make a turn or come to a hard stop. The car will immediately, and completely randomly, come to a stop. The wheel will no longer work, nor will the engine. It comes with no warning. I will then have to turn my car on and off several times before I can get it in motion again. I've taken it to multiple mechanics and the only solution seems to be to get an oil change, though I am not quite due for one when this happens. After research on the internet, I've found this is a common occurrence amongst Jeep owners and the car is eating through an abnormal amount of oil. Jeep is well aware of this problem and has done nothing to fix it. The Jeep dealers I've taken my car to don't give any alternatives to fixing this problem. This is extremely dangerous and it's only a matter of time before someone is killed or severely injured as a result of this.

- Indianapolis, IN, USA

problem #86

Dec 152018

Cherokee

  • miles
Multiple times after fueling up my vehicle my car will start to shake and sputter and just stall. Has happened while on the highway with my family and almost caused a bad wreck. Most recently it happened again on local streets. Dealer keeps saying they can't figure it out but I videotaped the issue. Also when fueling up the vehicle it gives a problem and takes forever to fuel up and spits gas out and back on to me. I don't feel safe driving this car anymore with my family and fca doesn't want to acknowledge there is an issue and says just fill the tank up only 3/4.. something needs to be done !!

- Glendale, NY, USA

problem #85

Oct 022018

Cherokee

  • 25 miles
It vibrates it revs up when in gear it shakes code U11C2, U0001000, U04200, U010100, U000288, U012100.

- Corcoran, CA, USA

problem #84

Oct 102017

Cherokee

  • 37,000 miles

A D V E R T I S E M E N T S

The contact owns a 2014 Jeep Cherokee. While driving 65 mph in the rain, the windshield wiper motor failed and the exterior and interior lighting shut off. The contact coasted the vehicle to the side of the road. Once the vehicle was restarted, the lights turned back on and the vehicle operated normally. The vehicle was taken to bemidji Chrysler center (located at 755 paul bunyan dr nw, bemidji, mn 56601, (218) 751-8006) where it was diagnosed, but a failure could not be found. In addition, while driving 35 mph, the steering wheel seized and the brake pedal failed to stop the vehicle when it was depressed. As a result, the contact crashed into a fence. There were no injuries. A police report was not filed. The dealer was not notified. The manufacturer was notified of the failure and did not assist. The vehicle was able to be driven from the scene and was not diagnosed for the brake and steering failures. The approximate failure mileage was 37,000.

- Bagley, MN, USA

problem #83

Jul 112018

Cherokee

  • 42,500 miles
At 42,500 miles the steering gear went down causing the car to say service parking brake, brakes, and transmission while I was driving down a city street. The power brakes and power steering stopped functioning at this time while I was driving.

- Canton, MI, USA

problem #82

Jul 032018

Cherokee

  • 41,700 miles
According to owners manual and Jeep, this vehicle is designed and capable of being flat towed behind an rv. There was a supplemental document from Jeep advising if you experience a wobble when towing you need kit 683214ab. This needs to be mandatory as it happened twice in the last month after towing thousands of miles, the Jeep will start violently wobbling when driving requiring the rv to fully stop in order to recover. On the two occasions, there was no warning. The first issue the car was swinging so much it damaged the rear passenger car tire rim by hitting the curb. Luckily there were no bikers or pedestrian at the time. The rv was traveling less than 25 mph on flat street roads. The first time we turned a hard right and was +200 from the turn. The second time we turned left and about +200 from the turn. The Jeep is configured with supplemental braking, lights, tow bar, and break away kit. We tow it with a 40' diesel pusher rv about 34K lbs. My request is to have Jeep make this fix mandatory instead of elective.

- Black Diamond, WA, USA

problem #81

May 232018

Cherokee

  • 111,000 miles
I'm having a few problems with my vehicle, I just bought it used with approximately 111,000 miles. My main concern is my steering wheel becoming very hard to turn while trying to park or ease out of parking. Every time I back out, it doesn't let me turn my wheel which was very difficult because I didn't want to hit anyone/anything. Also, this morning on 5/23/2018, all my lights on my dash board came on while on my way to work, and my steering wheel became stuck while cars were behind me. Luckily, it was in a residential neighborhood. I had to rotate the steering wheel very hard to pull over. I hope no one else goes through this while driving. This is very unsafe. Hope to find a resolution.

- Dallas, TX, USA

problem #80

Jan 252018

Cherokee

  • 55,000 miles
When accelarating at highway speeds, the steering wheel will shake/vibrate violently. The shaking and vibration can be felt through most of the car and will only stop once you have stop accelerating. The shaking will also start when slowing down from highway speeds. The most shaking tends to be when at 3000+ RPM

- Laveen, AZ, USA

problem #79

Aug 182017

Cherokee

  • 33,000 miles
This compliant involves towing behind a motor home. On 3 occasions the tow vehicle did not track properly, the fronts wheels began to oscillate shaking the motor home violently creating a situation where the tow vehicle could break loose or cause the motor home to loose control. On first occasion after making a left turn the motor home began to shake violently from the back. I pulled over to inspect vehicle, a pedestrian who witnessed the event came over and said the front wheels of the tow vehicle (Jeep Cherokee) were oscillating from side to side and he witnessed both the tow vehicle and motor home shaking from side to side. On the second occasion I crossed over a double set of railroad tracks, going 25mph in a straight line, the tow vehicle wheels began to oscillate uncontrollably. After slowing to a complete stop, I could start again normally. The third time occurred on the freeway in a construction zone, I was traveling at 50 mph and went over uneven surface the tow vehicle again began to oscillate. I T was all I could do to hold rv straight as it was shaking violently. I had to come to a complete stop in freeway. The first occurrence was in Sept 2015, the second in July 2017 and the third in August 2017. I have a 38 ft motor home, I believe if it was smaller I easily could have lost control, or the tow vehicle could tear loose from the motor home. When not towing the Jeep drives with no issues. I have a blu-ox tow bar and it was being towed as recommended by the manufacturer. I believe this vehicle could have a design flaw.

- Palmdale, CA, USA

problem #78

Aug 152017

Cherokee

  • 46,500 miles
Vehicle showed no warning lights, dash lights flashed, then vehicle engine stopped, no steering, no brakes. Unable to move vehicle into neutral. Vehicle was in motion at 45 miles per hour on the road, going straight.

- Garden City, MI, USA

problem #77

Jul 142017

Cherokee

  • 60,000 miles
I nearly had a catastrophic accident when the vehicle went into a "death wobble" as a result of a defect in the vehicle when being towed four down. This should be a recall for Jeep vehicles with the active drive II transmission. I purchased the vehicle in 2014 with the knowledge of Jeep it was going to be towed behind a motorhome.

- Rosemount, MN, USA

problem #76

Jul 042017

Cherokee

  • 38,500 miles
I have a 2014 Jeep Cherokee latitude that is a lemon. It jerks really hard when you take off from a stop, it loses power while driving down the road, the steering gets really tight and you can barely turn the wheel while driving, if you dont wait for the car to jerk twice when you put it in drive it will go backwards in reverse while in drive, the radio and climate controll constantly reset do to power failure, sometimes it dont want to start, the check enine light did'nt even come on until a week after the problems started, it throws warning lights like low tire pressure or traction controll when nothing is wrong, and the dealership wants to charge me $800 (that I can not afford) just to see what they need to do to try and fix it. They don't even know whats wrong or if they even can but they expecet me to pay them!!! I have only had my car 15 months and it only has 38,000 miles on it, and now I find out that it has went way down in value due to all the recalls. What can I do"??"

- Swannanoa, NC, USA

problem #75

Jun 302017

Cherokee

  • 58,000 miles
The contact owns a 2014 Jeep Cherokee. While driving 40 mph, the steering seized without warning. The vehicle was taken to an independent mechanic who diagnosed that the power steering module needed to be replaced. The vehicle was repaired. The local dealer was not contacted. The manufacturer was not notified of the failure. The failure mileage was 58,000.

- Sellersburg, IN, USA

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