At highway speeds, vehicle would routinely become locked into a single gear and fail to shift beyond that point until the vehicle was turned off and then restarted. Upon restart vehicle would travel approx 10-15 miles before vehicle would again not shift and have to be turned off and restarted. This cycle repeated numerous times and on subsequent days.

- Rosemead, CA, USA

On occaision when accelerating the car seems to be in limbo, not accelerating and losing speed slightly.

- Hammond, IN, USA

Transmission light came simultaneously with car losing ability to shift gear, move forward or reverse. I was in a precarious situation as I was on a heavily traveled road. Car is being towed to dealership. This is a brand new car and clearly there is a dangerous issue with the transmission of this car. I am very concerned to drive this vehicle, even after the car has any necessary repairs. I believe this car is a poses a serious safety threat due to its inability to gain speed or change gears at critical times.

- Union, NJ, USA

Incident occurred on freeway while traveling at 70 mph. Was traveling in the #1 lane and encountered a slower moving vehicle. Changed to the #2 and accelerated, but got no response from the vehicle. The freeway at this portion is a downgrade so vehicle was able to coast downhill. I accelerated again and vehicle failed to accelerate. A "service transmission soon" message was displayed on dashboard. I exited the freeway and came to a complete stop at the bottom of the offramp. I pressed the gas, while in drive, and the vehicle did not move. Placed in park and then back in drive and the vehicle did not respond. Placed vehicle in park and shut it down and restarted vehicle and it did struggle to move forward several feet. Placed vehicle in reverse and it did not respond. Repeated sequence of turning it off and back on and the vehicle responded. Placed vehicle in drive and it did not respond. Repeated sequence and vehicle finally moved forward. Was able to slowly drive vehicle to dealership. After half a day dealership stated "Chrysler" told them to wiggle the cables and see if any of them are loose. After they determined the cables were not loose they installed the new transmission updates and cleared the error codes. Service tech stated the problem should not happen again. So far I have not experienced any other failure with the transmission.

- Victorville, CA, USA

I drive a 2014 Jeep Cherokee with standard cruise control which they refer to as electronic speed control or ESC. The car manual states that once the cruising speed is set, it can be reduced in 1 mph increments by pressing the "set -" button. It doesn't indicate that pressing that button could result in more rapid deceleration of the vehicle or that it might actually cause the system to apply the brakes. On other vehicles I've owned, pressing and holding the "set -" button simply cause the engine to back down and the vehicle essentially coasts until the button is released at a new, lower set cruising speed. However, on a number of occasions while using ESC I have held the "set -" down hoping to decrease speed by a few miles an hour. What has actually happened in those instances is that after a second or so, the vehicle begins rapidly decelerating and it appears the brakes are activated by the system. As you can imagine, that could be a very dangerous outcome if the driver doesn't know it's coming and there is other traffic following behind. I'm fortunate there was no traffic following me on the occasions on which this occurred. I went back and reread the manual on the use of ESC and saw no reference to rapid deceleration or brake applications in this scenario. I then E-mailed Chrysler about it, and finally received a response telling me that when using the adaptive cruise control ("acc") system, hlding down the "set -" button will result in deceleration in increments of 5 mph, though it doesn't refer to application of the brakes by the system. However, I don't use the acc system which is activated by a separate button. Either I have a malfunction of the ESC system or Chrysler has failed to disclose a very important piece of safety information as to the function of the ESC feature in the manual, and I'm lucky it didn't get me into a serious accident.

- Johnston, IA, USA

The car gave a message that the transmission needed service. It then drove a few more miles and then stopped allowing me to accelerate. It was like it was in neutral but the engine would not rev. It did let me drive again after shutting down the car but the pattern continued until we dropped it off at the dealer. We needed to turn the car off and on several times. There was also an unknown smell that came and went.

- East Syracuse , NY, USA

The contact owns a 2014 Jeep Cherokee. The contact stated that while traveling various speeds, the vehicle erroneously accelerated. The contact also stated that the vehicle jerked erratically while shifting. The contact mentioned that the vehicle was previously repaired under NHTSA campaign number 14V293000 (vehicle speed control). The manufacturer was contacted about the failure. The failure mileage was 150.

- Vancover, WA, USA

When cruise is set at any rate of speed vehicle has the tendency to speed up to 10-20 mph above set speed. Especially when going down hill or on level surface.

- Lashmeet, WV, USA

I purchased a 2014 Jeep Cherokee ltd. In 10/2013 for my daughter to learn to drive (with learner's permit) and to drive when she gets her license soon. I was driving the car in March on I-10 in heavy traffic time when SUV made a whining noise, gears stalled for several seconds, RPM's dropped. SUV continued to do this at a variety of speeds with increasing frequency. The car has less than 7000 miles, so I brought SUV to selling dealer's service department and was told they could find nothing wrong. They guessed and updated software, then closed the service order. After leaving dealership, SUV performed 5 intermittent and similar episodes on the way to destination that was about 7 miles away. I returned SUV to the same service department the next day and reported the incident to chrylser and Jeep customer care (jcc). Jcc contacted the dealer. A decision was made to remove the entire transmission to be sent to Jeep engineers to dissect and determine cause of the problem. A new transmission exact to the old, only with 'updates' was placed in the SUV. Since these series of events have occurred, I have discovered that the Jeep Cherokee had 4 holds on releasing the SUV due to the issues with 9 gear Fiat transmission. I was also told by the dealer that ours was the 2nd such case seen in their service department with the same problem. Ultimately, jcc offered more warranty and the ability to skip one payment of which I did not accept. The only acceptable offer would have been for the engineers to tell me that the SUV is safe for their own new teen driver or to take the SUV back, to no avail. Jcc sent the case to the 'case analyst' team, but ultimately closed the case as resolved. I have serious concerns about my daughter driving the SUV once she obtains her license. I also have concerns about her younger brothers riding in an SUV that may perform unsafely and unpredictably.

- Prairieville, LA, USA