CarComplaints.com Notes: There's no way around it, the Cherokee's transmission is junk. There's no other explanation for why a vehicle, usually with under 40,000 miles, would have so many complaints
10.0
really awful
Crashes / Fires:
7 / 6
Injuries / Deaths:
7 / 0
Average Mileage:
38,707 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
While driving, the transmission goes into neutral. This happens at any speed. It won't go into gear at all. The local Jeep dealer said they could replace my transmission that I pay for. There was an initial lawsuit on these. But, any owner after the first one doesn't get help. I am disabled and on a limited income. I am stuck at home because I never know when the vehicle will go into neutral. I don't know what to do. This has happened every time I drive it. I have had to risk it to drive to the doctor and to get my prescriptions. If I can get it off of the road, I cut it off. It usually goes back into gear. But, when it goes into neutral, my complex PTSD and my anxiety disorder goes into overdrive. I feel absolutely hopeless about this. I would appreciate any help I can receive.
The contact owned a 2014 Jeep Cherokee. The contact stated while her grand-son was driving 50-55 MPH, the driver noticed that there was smoke inside the cabin and outside the vehicle. The driver pulled to the side of the road. The driver opened the hood and noticed that the underhood had caught on fire. The fire was extinguished by the fire department. The fire department informed the driver that the fire originated behind the engine. The contact was unsure whether a fire department report was filed. The contact stated that the front end of the vehicle was significantly burned. No police report was filed. There was no injury sustained. The vehicle was towed to a tow lot, where it was totaled. The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 118,000.
When I made an appointment at an authorized dealer and took it in they said I must wait for parts. They put me on a waiting list. During the waiting period my car started to get a check engine light and over heating warnings which the recall clearly states it-??s been recalled from over heating. I contacted the dealer who said they didn-??t have a loaner for me and they will contact me when the parts come in. All of a sudden the check engine light went off and the car was ok. Finally the parts came on and we took it right away to be serviced. A week after picking it up it started doing the same thing. I had emails going back and forth with service who claims it wasn-??t due to the recall. During this I had a salesman call me to ask me to trade it in and when I said no he said, -??Good luck with service.-?? Sarcastically. Finally they told me that they were emailing Jeep awaiting a response. But before this when they thought I would trade it in they were extremely happy. When I decided not to everything changed. My husband who didn-??t trust them asked me to have it towed out of the dealer so I did. The car was drivable and no warning lights. Then a day later it starts giving warnings again. The car is now sitting in my garage. If you start it up and drive it the check engine light is on and the thermometer shows the temp going all the way up. I have re-opened my case that Jeep closed on me thinking the car was fixed. It has not been. The car still shows warning engine lights and overheating. It has not been fixed and the recall still stands unrepaired.
The contact owns a 2014 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the engine overheated with the check engine warning light illuminated. The vehicle was able to be restarted but the failure persisted. The vehicle was towed to the dealer; however, the vehicle was not diagnosed, but it was stated by the dealer that the engine was repaired. The vehicle was repaired but the failure persisted. The contact stated that while her husband was driving at an undisclosed speed, the vehicle lost motive power. The vehicle was towed to an independent mechanic where it was diagnosed as a failure with the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The dealer was contacted and notified of the failure. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 69,000. The VIN was not available.
When tank is filled up, my car stall or jumps and losses power when in drive and come to a stop, it tells me to put in park. But has done it while driving and just died, but it happens every time I fill up my tank, but it-??s bad when I get to a red light and it jumps or when I come to crossing and just jumps in traffic or stops
- Tupelo , MS, USA
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The contact owns a 2014 Jeep Cherokee Latitude. The contact received a notification from Jeep stating the vehicle was under Jeep number U90 Emission Catalyst Efficiency Recall. The contact stated while driving, the vehicle decelerated and did not accelerate above 35 MPH. The traction light, check engine, and, electronic stability control lights were illuminated. The vehicle was taken to the dealer however, the parts to repair were not available. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was notified of the failure. The failure mileage was approximately 73,800.
The contact owns a 2014 Jeep Cherokee. The contact stated while driving at approximately 50-?"60 MPH, the vehicle hesitated and stalled. While driving 75 MPH and decelerating to 55 MPH, there was a thumping sound detected, and the vehicle started shuddering. There were no warning lights illuminated. The vehicle was taken to the local dealer, who was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was not notified about the failure. The approximate failure mileage was 200,000. The VIN was not available.
While driving the vehicle will shift into neutral while saying it-??s in drive. Then alert driver via display center on dashboard to -??shift to P then desired gear-??. The engine will completely shut off. Put into park, crank the engine, shift into drive then it will drive again.
The contact owns a 2014 Jeep Cherokee. The contact received notification of Emissions Recall U90 Catalyst Efficiency; however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
I honestly have no idea what system failed but I was doing 80 on the interstate and my car shifted into nuetral. All of the lights came on parking brake, brake and then my car would not drive any longer, luckily I was able to coast onto the shoulder but I literally could have been killed. I had just passed road construction that went from 4 lanes to 2 barracaded lanes. i waited 30 minutes and my car restarted like nothing. So I thought maybe it was a glitch until I was driving again and it did it again. I had to keep putting my car in park and then shifting it back to drive. It has not been inspected yet as i'm trying to get it to the dealership without it cutting off.
I was pulling out into a busy road and the clutch stuck and caused the transmission to drop into neutral. I couldn-??t move or get the car in gear for 30 seconds while traffic was coming my way. I had to turn the car on and put it back in drive and it slowly pulled away
there is currently a recall, U90, on my jeep. this recall causes high emissions. my vehicle will not pass department of motor vehicles with high emissions. there is a back order for the part that will fix the recall. the recall has also caused codes to come on, which can lead to other malfunctions. if malfunctions due to this recall while i am driving it can be harmful to myself and others.
The contact owns a 2014 Jeep Cherokee. The contact stated that while driving 20 MPH exiting his driveway, the vehicle lost motive power. The contact was able to restart the vehicle and park the vehicle back in his driveway. The contact stated that when he turned the vehicle off, the vehicle did restart but would not remain running. The vehicle was taken to the dealer. The vehicle was diagnosed with a failed battery and a failed alternator. The contact was informed that the battery and the alternator needed to be replaced. The vehicle was repaired but the failure reoccurred. The dealer informed the contact that the electrical wiring harness was the cause of the failure. The contact was informed that the electrical wiring harness needed to be replaced. The contact stated that he purchased the parts for the electrical wiring harness replacement. The contact stated that the dealer then informed him that the electrical wiring harness was not the cause of the failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 150,000.
Car stopped without warning in middle of road. Would not start. NO Warning lights on dash. Answer: Low oil level, car just turned engine off. NO dash warning for low oil. Happened multiple times. Now: After filling with gas, stopped at light, warning messages "Put Car in park" then drive. When put in Drive, rough and huge thunk. Almost got hit, but was able to pulled over. Called AAA., waited 45, and he drove it up onto bed to bring to mechanic. No problem. They did an oil change. Drove for days then very rough idle and driving. Each time, I was able to pull over w/o being hit. Now sometimes running sluggish going down road and almost hit again. This car is not even 10 years old, but I've lost count how many close calls my family has had. If you go on any of the Jeep forums, many, many owners are complaining abouts these same issues. Why does the maker of Jeeps fix all these issues on the forums BEFORE they build or design new ones?! I have owned a Jeep Grand Cherokee(electrical), Jeep Commander(rust from bottom up), Jeep Compass, now the Jeep Cherokee (by far the WORST one). Was a Jeep fan, but I have never run into so many weird issues. Even my mechanic has given up and said bring to dealership. He has 5 different Jeeps all with electrical/unknown issues.
replaced the oil filter housing unit and filter cap because of oil leak, for the last couple of months, it-??s been feeling very rough switching gears, especially when turning from a stop, and now it won-??t start, at all. We tried jumping it and let it sit for a little bit and nothing changed. It-??s not ticking or trying to start or anything, just the dash lights up with all the lights and the brake pedal is locked, it won-??t move at all
There is 3 things going on with this Jeep. First thing the service shifter is on. Second the power steering will go out and come back on at different times. Lastly if you shut the car off it may not start again for awhile and you will get a message on the dash that says engine to warm to start. I contacted Jeep they said to take it in. We aren-??t in a position to just Let them keep running diagnostics on our car we have a code reader and it is not throwing any codes. Our Jeep started acting up after they did the one recall On it.
The engine lifters are tapping, The wiper switch goes out and the windshield wipers stays on and will not turn off and signal light-??s doesn-??t work neither the cruise controls, the transmission gears gets stuck in between gears and jerk off really fast
My 2014 Jeep Cherokee Impreza is stalling and lurching from a stop position as I press the excelerator to enter a street. This is especially problematic since I have to enter a Highway ( Oregon Coastal Highway 101) from a stop position turning right to go into town.This has been a problem for approximately 1.5 years and is a safety issue that could result in a fatal accident and is becoming more frequent.
A D V E R T I S E M E N T S
- Fountain Inn, SC, USA