CarComplaints.com Notes: There's no way around it, the Cherokee's transmission is junk. There's no other explanation for why a vehicle, usually with under 40,000 miles, would have so many complaints
10.0
really awful
Crashes / Fires:
6 / 7
Injuries / Deaths:
6 / 0
Average Mileage:
34,632 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2014 Jeep Cherokee. The contact stated that while her daughter was driving at various speeds, the vehicle was sputtering and then stalled. The "Shift to Park" message was displayed. The battery warning light was illuminated. The failure recurred after refueling. The vehicle was towed to the local dealer, who was unable to duplicate the failure. The vehicle was later diagnosed and determined that the catalytic converter, oxygen sensor, vapor canister, spark plugs, charcoal canister, and filter. The vehicle was repaired, but the failure persisted. The manufacturer was not notified about the failure. The failure mileage was approximately 112,366.
On or about March 26, 2023 the emergency parking break became engaged and would not disengage. Upon having my car towed to my local Jeep Dealership (Acton, MA) I was informed that water had leaked and corroded the wiring for the EPB module. The dealership informed me that this problem can-??t be fixed fully and will continue to happen even after I paid $1,800.
When I fill up my car completely the car will sputter and turn off when idling at a stop. Then it may turn off and says to put in park. This has happened several times and in intersections which one incident almost caused an accident. Only happens when car gas tank is completely full. Please advise. Thank you
The electronic parking brake module was damaged due and corroded, due to water, leading to the Jeep being unable to disengage the parking brake. The module is located in the rear of the trunk and no other signs of water were present when inspected. All of the Jeeps safety systems were effected by the module, the dash board had two lights indicated -??P!-?? And -??brake.-?? The module was replaced by CDR Fullerton in Somerville. The vehicle was inspected by Jeep in Somerville and they were able to reproduce the problem. The vehicle has never been subjected to any type of water damage before. The issue started while driving on a local road when the ebrake automatically engaged resulting in loss of power. After pulling over and starting restarting the car I was able to drive the car home. However, the problem reoccurred many times and we were unable to use the car until the dealership was able to fix it.
The vehicle keeps loosing power, everything has been tested battery wise it not the battery. It-??s acting like it-??s not getting fuel. This started 3/28/23, between 40 and 60 vehicle shakes and is hesitant to go. Vehicle will jerk badly and clunk. While the check engine light starts flashing. When codes are check they are for power loss & failure.
Everytime I fill up, the car acts like the transmission is faulty. Tried to die when stopping, barely runs. On dash warning says to have transmission serviced. I have to drive approximately 6 miles, restart the engine, then it's fine. Happens everytime. Took it to the Bossier city, la. Dealership and they wanted to sell me a transmission job. I informed them of others with same problem and the said they never heard of that problem.
Driving the vehicle for a few mins and the seatbelt light and airbag lights will come on and message show service airbags soon. Will stay in for about 2 mins to 15mins. Does not occur everyday but would say once every two weeks.
Truck stopped in the middle of the road almost causing me and my daughter to get by oncoming traffic. Service transmission appeared on the screen before the car stop and power off.
It started when I was trying to leave a Walmart parking lot back in October of 2022. I put my Jeep in reverse and it wouldn't backup. There was no car in front of me so I tried to drive forward and I couldn't. After several attempts I finally called AAA and had my car towed to my house till I could find a local mechanic to look at it. I then had it towed again to CS Auto Services in Leominster, MA and he ultimately had to disconnect the emergency brake because he determined the parking brake module was corroded and the only way for me to be able to drive it was to disconnect the emergency brake until one could be ordered and installed by a Jeep dealer. I thought he was ordering the module but I was supposed to so a few months later on Dec 27th I was driving home from Boston and the ABS lights and the pic with the car swerving came on and flashed all the way home. I was terrified driving home but after called a few people we determined since the ABS was used in bad weather I was probably safe, so I drove it home and had it towed to another mechanic the next day. The found 3 pages of codes that ultimately were a result of the corroded module and he said there was nothing they could do so I called the Jeep dealer down the road and got it in. They looked at it and ordered the module and connector. It has taken the better part of a month for the parts to come in but I have an appt Fri., 2/3/23 and was given an est. of $1700. I have already spent $500 trying to determine the cause of all these problems and I have driving around the last 4 months without an emergency brake. Both mechanics said they have seen this in Jeeps all the time and don't know why Jeep hasn't done a recall on this since it literally locks your gears up so you can't drive. I guess I was a lucky one because I wasn't driving at the time that it happened but it still happened. The contact has paid out-of-pocket for replacements as well as multiple diagnostic tests despite the dealer not being able to repair the issue.
the Vehicle has a lot of issues primarily involving the Transmission. The transmission does not shift correctly. The automatic shifting is very erratic. Shift very low sometimes at 2000RPM, and then other times a very high at over 5500RPM. During acceleration, it makes a grinding noise and a very rough shift which can pretty much push you forward from your seat. I took the Vehicle to be serviced several times while still under warranty to the Manhattan Jeep Service Center and every single time they said the computer needed to be updated, and after a few miles, it would go back to doing the same thing, rough shifting.
Vehicle began having parking brake issues. After further research I discovered I was not the only person to have this issue. The Electronic Parking Brake Module (EPB) was located on the rear left side of the vehicle next to the spare tire compartment. I removed the EPB and began to shake the part. The part was found to contain a bunch of water that should not have been able to enter the EPB. The vehicle is still inoperable as the EPB will not disengage. The vehicle is not mobile at this time. I just ordered a new EPB Module on 1/21/2023 from MOPAR and was charged $111 for shipping and the part.
I was going to leave for work at 4am as usual, went out to my vehicle and tried to put it in reverse but the emergency brake was on. I had a -??Service Parking Brake-?? prompt and light on the dash, and another -??Brake-?? light lit up, showing the emergency brake was on. I figured I had accidentally hit the button and went to disengage it, but it would not turn off. I had never used the emergency brake, and had no prior issues with it. I was forced to call into work due to not have transportation at that point. After toggling the switch for 15 mins, the light shut off and I immediately put it into gear to drive to the nearest automotive repair shop, where when I put the vehicle in park again the light came back on. I found out today that it was the module located in the spare tire compartment, both of which were soaked with water. Turns out there is a National shortage on this part with no ETA on when they will in stock, which forces me to have to buy a used part. The kicker on that is there are only 11 used ones available in Minnesota where I live, they need to be flashed, and the used part is twice as expensive as a new part. Regardless of which part I use, if water is seeping into that area constantly it-??s only a matter of time before it happens again. I have now read stories of the brakes engaging while people are driving, and luckily nobody has been hurt yet. My issue with that is my wife and I use this vehicle daily with our 2.5 year old daughter and 5 month old son, and we bought this vehicle because of its safety features. The fact that this is a known issue, my bill will be north of $1,000 for the repair WITH A USED PART, and no interim fix is baffling to me.
Gear shifting and transmission problems are on going and intermittent. computer system confused to witch location shifter is in. Sent to dealer for system up date witch only lasted one week before problems returned. error code p0810
I was driving my 2014 Jeep Cherokee and suddenly the emergency break light came on I loss acceleration in traffic were I immediately panic and I to force truck out of traffic onto side of road about a month before I just put it in stop because I was having issues with this the bank won-??t do anything about it am force to pay for a truck that-??s unsafe to drive please help point me in the right direction on what can I do..
Beginning of this year vehicle was taken into mechanic for issues. It had rear differential, exhaust and motor mounts all repaired/replaced! The vehicle still had alot of vibration and just 3 weeks ago wouldn't start! Was towed to dealership since my machanic couldn't work on code issues that was code that came up on Diagnostic machine! Was told by dealership today that the pcm, fuel pump and battery are all faulty! There were multiple recalls since 2020 for the pcm, fuel and electrical the 2014-2020 jeep cherokees. It was taken in for the two recalls we received and wasn't repaired, was just looked at! Now we are having more issues with the vehicle! I have reported this to Chrysler, they are supposed to return my call after making claim and speaking to dealership! This vehicle has had a new engine and transmission put in by dealership in 2016 under warranty. We spent over $3000 in repairs since then to the rear differential, exhaust and engine mounts! Was told this new repair will be another $3000 for the fuel pump, pcm, and battery!
* The component or module that operates the emergency parking brake. I'd say the Jeep garage threw out the old one upon the repairs. I do have a pic of the unit that was bad. parking brake was locking in while it was parked and could not move it. Then when I did get it moving it was always scary. I do know that it could have locked in at any time and cause me to crash. During some of this time I had been driving my young granddaughters in it before knowing what was happening. We could have all been killed is my opinion. * My own mechanic had my vehicle for 2 weeks trying to find the problem. The parking brake module is down inside the spare wheel cover under the tire and there are air vents in there also. So water was running into the well and corroded the module. The vents have a covering that was also bad thus letting in water. Mechanic confirmed that was the problem. Then Jeep was taken to a local Jeep service center and they also confirmed that the water had corroded the module thus causing it to malfunction. They had my car for about 3 weeks because one they had to let the tire well area get totally dried out then wait for parts. And no messages, no warnings in the car of this. The part that bothers me the most is I have reported it to Jeep and they were no help. I feel I should get some reimbursement. I had to pay in total almost $2000 for these repairs. And this was a car bought off a GM lot was a trade in. They were called also and say to me well we dont know if anything is wrong like that......I get that but no help. I had just bought the vehicle Dec 30th drove for a few months then this happened. A 20k vehicle and 2 months later major repair. Just feel I should get some financial help.....and more importantly I have read others having this exact issue and almost crashed...should be looked into hard.
While driving the vehicle- the service emergency brake light came on. The emergency break then automatically engaged on its own and would not disengage. The car had to be towed because the e-brake would not disengage. It was raining the day this occurred. Dealership indicated that water got to the e-brake electronic components and corroded/fried the components and therefore need to be replaced. This also caused the calipers to seize and rotors/pads to need replacement. Jeep dealership and customer care are refusing to cover any costs of damage even though I've asked them to look into the active investigation being conducted on this issue as well as similar water intrusion issue with models that had power liftgate previously. https://www.cnet.com/roadshow/news/jeep-cherokee-parking-brake-investigation/ https://www.autoevolution.com/news/13-million-jeep-cherokee-vehicles-may-be-recalled-over-parking-brake-issue-194687.html
A D V E R T I S E M E N T S
- Damascus, MD, USA