CarComplaints.com Notes: There's no way around it, the Cherokee's transmission is junk. There's no other explanation for why a vehicle, usually with under 40,000 miles, would have so many complaints
10.0
really awful
Crashes / Fires:
6 / 7
Injuries / Deaths:
6 / 0
Average Mileage:
34,632 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
On May 5, 2016, I was driving on a well traveled street in my 2014 Jeep Cherokee latitude. I had just made a right turn and was driving at a slow pace in order to merge into on coming traffic. I pressed on the gas and nothing happened. I looked at the dash and realized that the car had shut down. I had no engine power, no electrical, nothing. I managed to coast to the right lane, and attempted to restart the car; nothing happened. After sitting for approximately 10 minutes, the car finally started. I immediately drove to the dealership with the check engine light on. The car was kept for a week, and I was told they were unable to duplicate the concern. I picked the car up and two weeks later the check engine came on again. Once again, I immediately drove to the dealership. After two days, I was told the transmission needed to be replaced (car is currently in shop awaiting this repair). Prior to this incident, this car had been to the dealership at least two times for what seemed to be transmission related issues; slamming into gear and lurching forward. Each time I was told the issue could not be duplicated.
The contact owns a 2014 Jeep Cherokee. The contact stated that the vehicle violently shook, while being towed. The contact stated that the failure only occurred when motor home was towing the car. The vehicle was taken to the dealer where diagnosed the problem as the electric power steering assist wiring harness and fuse holder needed to be installed. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 25,000.....updated 07/11/16 after the steering assist was installed, the computer showed the rack and pinion had broken. Updated 07/13/16 updated 07/14/16.
Vehicle stalling while in motion, (feels like it shifts itself into neutral) only dash notification is saying to to place in park and shift to desired gear. This happened 3 times in 3 days, all three time my safety was at risk as you are unable to accelerate. I had to wait until it coasts to a full stop to shift to park and then several tries to restart vehicle, once started car still will not move when pressing gas pedal for few moments although rpms are at 5 or 6 like its not in gear. In all instances I was in traffic and almost rear ended by other vehicles. There is no warning lights or sounds that make you aware that an issue is happening so you can pull to safety.Jeep is in dealership now but am afraid they will tell me they cannot duplicate the problem, reflash the module and send me on the way. I have researched the problem and this is a common problem and common repair scenario at dealership but does not fix issue. I am afraid I will be rear ended by a fast moving vehicle as this has happened 2 times on the highway and once in middle of intersection. It is very scary when this happens as I have had my grandchildren in the vehicle 2 times when it occurred. I am very unhappy with this car as it is my first purchase not lease in 10 years. I don't know what I am going to do, still waiting to hear from dealership which is another issue as I took in yesterday at 7am and it is now the 2nd day at 9 am and nobody has called. I missed a day of work yesterday and have to go out of town for work for 2 days tomorrow. This report is my proof if I should be killed in my Jeep that theres an issue of it stalling in traffic and highway conditions.
Continuously having issues with the vehicle, related to acceleration while driving in traffic, car shutting off in traffic, not starting back up right away, gears shifting roughly while - is an automatic 9 speed 4 cylinder vehicle. I have been offered a 5% discount on a Jeep trade in by the Jeep resolution department, but at this point, not sure if its worth buying another Jeep. I am afraid of this happening again. Unfortunately, the mechanics, cant find what wrong with the vehicle, and they also test drove the car, driving around the dealership, on side streets, but not in traffic, or stop and go traffic. I am frustrated at this point, jepp knows these are issues with many of there engines, and fail to truly hear the customers complaints, to the point of taking these complaints more seriously. The resolution offered are not good enough to fix the issue, as I feel I would trade this vehicle in and they will turn around and sell it again.... not safe at all. ! I need help, as I don't know what to do next, take the offer or just trade in with a different dealer and car type/model nothing Chrysler/Jeep related uuuggghhhh!
Transmission disengages while driving. Display on dashboard say put car in "P" and restart vehicle. After doing what the display states, it goes into drive forcefully and makes a load bang. The engine light comes on along the traction control light. After letting the vehicle sit over night and doesn't occur again for about another 10-15 K miles later. This issue created an unsafe condition. All the times this occurred I almost was rear ended, couldn't make turn to a safe pull off area and happened on a on-ramp entering a highway.
- Lehighton, PA, USA
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The contact owns a 2014 Jeep Cherokee. While driving approximately 35 mph, the vehicle stalled without warning. The vehicle was restarted after fifteen minutes. The vehicle was taken to the dealer, but the failure was unable to be determined. The failure recurred three additional times. The manufacturer was notified of the failure. The failure mileage was 32,000.
On three occasions, with no warning, I have turned the car off to go into a business, came out and it would not crank. Will not click, turnover, nothing. This time, yesterday, lights would work, but not front console or radio console. After sitting for 15-20 minutes, it will crank. Again- no warning at all.
The contact owns a 2014 Jeep latitude (na). While driving approximately 20 mph, the vehicle stalled and was unable to restart. The next day, while driving approximately 35 mph, the vehicle hesitated and made an abnormal noise. In addition, all the warning lights illuminated on the instrument panel. The vehicle was taken to a dealer where it was diagnosed that the oil ran to the sensor map and the BCM, fault map sensor, and aero shield needed to be replaced. The vehicle was repaired; however, the hesitation recurred. The manufacturer was not notified of the failure. The approximate failure mileage was 20,192.
My Jeep was traveling at 55 mph on a state road when it lost power and had to be steared/coast to the side of the road. Had we been on an interstate this would have caused an accident, injury or death. The dealer claims nothing is wrong with the car and ready to release it to me today 3/29/16 to continue driving as a safe vehicle. In addition, the entire dashboard electronics had to be replaced at 8800 miles, the wiper blades fail, stall, or go off the side frame off the windshield during use causing hazardous driving conditions and reduced visibility, , the key remote fails (not due to dead battery), the bluetooth reliability is intermittent which nulls the hands-free option for phone use while driving, the front and rear defrost did not work causing reduced visibility while driving in early morning hours and was repaired or replaced at 8800 miles, a rotational squeal was reported at 8800 miles and dealer claimed they could not duplicate. 5 months later, the noise continued. After I wrote them directions and sat with them, they replaced a faulty water pump on 4/21/15. The heat deflector shield and the resonator was replaced on 5/21. The car was towed to the dealer after the recent transmission failure. I will not drive the car again and risk the safety of my family or others.
Beware - life treating situation ! on July and August 2015 car shuts down three times first time on very busy highway on approx speed 65 miles/hour caused unbelievable danger situation-P car on motion ! second time few feet after start on green light on extremely frequent and danger junction - car on motion ! third time on steep hilly road - car from unknown reason stop on speed approx 65 miles/hour - very danger situation - car on motion! on all three cases - car electric system completely collapse - car on motion on the road, on the middle of the other moving cars from both sides, extremely danger - life treating situation !!! after moving car to safe place - several times try restart car - car finally restart...immediately call Jeep service ! on the same time problem with radio, cant be adjust loud volume, problem with car usb - inactive. Call Jeep service- request solution and ask for documented life treating situation on writing for Jeep central. Jeep service recommended try change oil. Even then oil was changed approx. 2 months before in Jeep service and oil indicator was ok - "very good" - accept service recommendation -change oil, problem with car shuts down is not repeat till today. Car complete diagnostic was postpone- reason - receive recall card from Jeep - part which has be replaced on recall was not available ! finally approximately before 6-7 weeks realized car diagnostic, replacing recall part and provide software upgrade. Today on 03-22- 2016 malfunction indicator lamp illumination from unknown reasons - find on bulletin: "2014 Jeep Cherokee: A malfunction indicator lamp illumination may be experienced by customers. Flash reprogramming of the transmission control module with latest software" car scheduled for diagnostic and service on Jeep authorized service tomorrow 03-23-2016 !
A list of the current life threatening and non life threatening conditions I have encountered with my Jeep Cherokee trailhawk. The most serious being a persistent problem in relation to the transmission shifting and accelerating causing the car to jerk and in some cases whiplash. As an electrical engineer I have seen the electronic repairs made to the vehicle and yet there is still persistent mechanical problems with this transmission. I have encountered lint mode were the car will not move from gears 1, 2, or 3 on 65mph highway which I believe has caused irreversible damage to the car. The issue occurred in July on route 202 in a cattle shoot created by summer time road work I had to continue to drive the vehicle nearly 2 miles until I was able to pull over and asses the issue. Below is a list of current and past problems: -transmission stopped on a 65mph highway (new software loaded still a problem) -shifter locked in drive couldn't shift to neutral took 4 hours to shut car off at dealership (entire shifter replaced) - navigation (replaced two times, on my third nav system) - window motor mechanism (replaced) - moonroof shade and assembly (being replaced this week) -faulty wiring of cigarette lighter causing fuse to blow due to electrical short (rewired and fuse replaced) -speaker (replaced) -waterproofing trim falling off (replaced) -rattling from bolts for seat-belts (attempted fix didn't work) -O2 sensor causing multiple engine starts (replaced) -front seat uneven (replaced) -recalls ranging from hacking to electrical shorts that have been noted to cause a serious electrical fire
The contact owns a 2014 Jeep Cherokee. The contact stated that an abnormal odor was present in the vehicle constantly. The contact also stated that while attempting to engage the windshield wiper, it caused an electric shock. The vehicle was taken to a dealer where the failure could not be determined. The vehicle was not repaired. The contact also stated that the odor that was present was causing health issues. The manufacturer was not notified of the failure. The failure mileage was approximately 19,900.
The contact owns a 2014 Jeep Cherokee. The contact stated that after the vehicle was serviced under an unknown manufacturers recall, the accelerated pedal was depressed but the vehicle failed to accelerate. In addition, the vehicle lost power however, the radio remained activated. The vehicle was powered off and restarted twice and the vehicle was able to function properly. The vehicle was taken to a dealer where the failure was undetermined. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 29,000. The VIN was not provided.
The contact owned a 2014 Jeep Cherokee. While driving the vehicle at an unknown speed, the vehicle veered to the left when the contact turned the steering wheel to the right. As a result, the vehicle crashed into a field and caught fire. The vehicle was destroyed. A police report was filed. The contact sustained injuries to the back and right leg that required medical attention. The manufacturer was notified of the failure. The VIN was unavailable. The failure mileage was 27,000.
Drive about 37689 miles. Inserted key to run, nothing happened, turned it off, turned it back to run, it power up but engine light pop out, transmission failure, tcm internal failure code P1634. Turned it off, waited for half hour, turned it on, power run normal with a lot of noise, engine light still on. Shift it to drive and it goes backward, then shift it to park, cranking noise under the car. Messaged transmission service, park brake service and ESC disabled/off. Turned it off again. Waited for few minutes turned it on, engine light still on, shift it drive, push the pedal (gas) doesn't go, about 3 seconds later it drive normally. Every time shift to drive have to wait few sec to go.
The contact owns a 2014 Jeep Cherokee. While driving approximately 40 mph, the vehicle stalled. As a result, another vehicle crashed into the rear of the contact's vehicle. There were no injuries and a police report was filed. The vehicle was towed to the dealer. The mechanic was unable to locate or duplicate the failure. The vehicle was currently being repaired for the rear end damage. The manufacturer was not notified of the failure. The failure mileage was unavailable. Updated 03/09/16
My vehicle has had continuous issues of jerking/missing gears when it shifts, when I took to be checked I was told it was a known problem with this vehicle and there was nothing that could be done until the engine blows up. I was not notified of any sort of issues when I bought the vehicle new. I have also now had continuous problems with my vehicle not starting from being stationary, multiple times it has not started after being off for a period of time, ie 24 hours, but also numerous times my vehicle has shut off while in motion, I was driving down the road and my vehicle just shut off completely, no lights, no gas, no radio etc. I was luckily on the side of a non-busy road at that time about to turn onto a main road. I had both my children in the vehicle with me. I was unable to start my vehicle from this now stationary position for approx. 15 minutes I sat idle in the road with my children in the car. Another time my vehicle shut off while I was driving in a busy intersection my car shut off as I was turning and I was almost T-boned my vehicle started up after trying a few times and I was able to get out of the road way. Once I was parked in a parking lot to collect myself, my vehicle would not start again. It took approx. 4 times trying to start it again. I have contacted the dealership again and will be taking it back, to be checked. When I took it to them the first time for it to be checked as to why it shut off and they could only come up with that it was low on oil, they did an oil change and said nothing was wrong with my vehicle, which clearly the oil wasn't the problem because it has only been about 400 miles since the oil change.
Car has lost power while driving 3X. Car was in motion/traffic travelling at 65mph, 45mph, 65 mph.dealer/manufacturer are not able to identify problem. Service advisor at steven's creek Chrysler, Dodge, Jeep stated that Jeep needs to buy the car back but manufacturer is unable to help out. Car towed twice to dealer.
The contact owns a 2014 Jeep Cherokee. The contact stated that the windshield wiper activated independently prior to starting the vehicle. As a result, the lights on the instrument panel would start flashing and the vehicle would fail to function. In addition, the cable detached from the battery shutting the vehicle off. The failure recurred numerous times. The vehicle was taken to the dealer but was not diagnosed or repaired. The contact received notification of NHTSA campaign number: 15V509000 (visibility) and stated that the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 33,000. Part distribution disconnect. Updated 03/10/16
The contact owns a 2014 Jeep Cherokee. While attempting to utilize the liftgate, it failed to operate using the remote. The contact stated that the failure occurred on several occasions and the liftgate had to be used manually. The contact received notification of NHTSA campaign numbers: 15V393000 (structure) and 15V509000 (visibility); however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the failure. The failure mileage was 7,000.
A D V E R T I S E M E N T S
- Odenton, MD, USA