CarComplaints.com Notes: There's no way around it, the Cherokee's transmission is junk. There's no other explanation for why a vehicle, usually with under 40,000 miles, would have so many complaints
10.0
really awful
Crashes / Fires:
6 / 7
Injuries / Deaths:
6 / 0
Average Mileage:
34,632 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Main issue is with the nine speed transmission on our 2014 Cherokee. We have had issues with this transmission from the day w bought car. Initially there were the bumps, bangs, knocks and hard erratic shifting both up and down shifting. Now with 20,000+ miles, and many-many trips to dealer we are still having to deal with a situation in which the transmission has been "flashed" to remove second gear on downshift, thus hanging up in third, and causing vehicle to almost stall out when trying to accelerate from a slow, non-stopping speed. This has created some gut wrenching as well situations. The only way I have found to overcome this problem is to manually shift into second gear - - - and this is supposed to be an automatic transmission. My wife generally uses this car and does not really understand the "manual shifting part". hopefully, she won't get injured or worse in this thing!!! this needs to be fixed!!!!!
The contact owns a 2014 Jeep Cherokee. While driving 45 mph, the gear shifted automatically. The vehicle was taken to a dealer where it was determined that the failure was due to NHTSA campaign number: 16V529000 (power train). The contact received the recall notice; however, the part to do the repair was unavailable. In addition, the radio started changing stations automatically. The manufacturer was not made aware of the failure. The failure mileage was approximately 20,000.
The contact owns a 2014 Jeep Cherokee. While driving 50 mph, the accelerator pedal was depressed, but failed to respond. The service transmission warning indicator illuminated. The vehicle was taken to the dealer where it was diagnosed that the transmission failed and the valve body and parking brake needed to be replaced. The vehicle was repaired; however, the failure recurred two additional times. On another occasion, the headlights became inoperable and the "head lamp out" warning message illuminated. The vehicle was taken to the dealer where it was diagnosed that the body control module and head lamps needed to be replaced. The vehicle was repaired. While driving 15 mph, the automatic power locks failed to operate without warning. The vehicle was taken to the dealer for repair; however, the specifics of the repair were unknown. The manufacturer was notified of the failure. The failure mileage was 26,000...updated 10/13/16
The contact owns a 2014 Jeep Cherokee. The contact received notification of NHTSA campaign numbers: 15V509000 (visibility) and 16V529000 (power train); however, the part for the recall repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the reasonable amount of time for the recall repair. While driving approximately 35 mph turning the vehicle to the left, the vehicle failed to turn with the road. The vehicle went off the road and flipped several times on all sides. The passenger lunged forward and fractured the windshield. The vehicle was desroyed and towed. The air bags did not deploy. The passenger received facial, neck, back, and head injuries. Medical attention was needed. A police report was filed. The contact's insurance company stated that the body control module failed and caused the crash. The manufacturer was made aware of the failure and a case was opened. The approximate failure mileage was 26,000.
The contact owns a 2014 Jeep Cherokee. While driving 70 mph, the vehicle stalled without warning and failed to restart. The vehicle was towed to the dealer where it was diagnosed that the electrical system failed and the valve body and body control module needed to be replaced. The vehicle was repaired, but the failure recurred three additional times. The contact mentioned that the VIN was included in NHTSA campaign number: 16V529000 (power train). The manufacturer was notified of the failure. The failure mileage was 11,000. The consumer stated the vehicle broke down on four separate occasions.. when the consumer tried to restart the vehicle, the electrical components came on and the engine tried to turn over, but failed. All power to the vehicle was working inside; radio, dash, touch screen and lights were on. The consumer tried to restart it again, but the engine did not even turn over, but all the electrical components continued to work. The consumer called a tow truck, and when he jump started it, the vehicle made a loud noise when dropping into gear and jerked upon acceleration. When the vehicle broke down the fourth time, it dropped out of gear with a jerking motion. The transmission failed while merging into the traffic. Once the vehicle transmission dropped out of gear, the parking brake engaged and the vehicle proceeded to fish tail across three lanes of traffic. The vehicle loss power steering and failed to accelerate. Updated 11/08/16. Updated 11/08/16
- Wrens, GA, USA
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Car was parked and upon startup produced a loud bang. Car reversed after a jerk and a complete loss of power. Turned car off and turned it back on. Felt like it rode in neutral without the ability to accelerate. Almost caused an accident. I had my child in the back seat. Every light on the dashboard lit up-failed transmission ect... I have photo documentation.
The contact owns a 2014 Jeep Cherokee. While driving various speeds, the system board randomly lost power and the vehicle suddenly shut off. The vehicle was towed to the dealer, but the cause of the failures was not available. The manufacturer was notified of the failures. The failure mileage was 20,000.
Twice, while driving on the highway my vehicle warning lights came on and said transmission needed serviced, service parking brake, shift vehicle into "P" then desired gear, and vehicle lost acceleration almost causing an accident. The most recent was 23 August 2016. I took the vehicle into the dealer and they said it was subject to a recently released recall from Chrysler, recall S55 however they have no parts to fix it at this time and there was no eta on when it would be fixed. Chrysler offered no remedy or alternate vehicle to drive until this problem could be fixed.
WHEN I GOT OFF WORK ONE MORNING, ABOUT TO GET ON INTERSTATE BUT JEEP WAS ACTING FUNNY, ALL THE WARNING LIGHTS CAME ON, SO I DECIDED TO STAY ON SERVICE ROAD, CAME TO A LIGHT AND STOPPED, MIND YOU ALL THE LIGHTS WERE BLINKING AND THEN MY WIPERS STARTED GOING OFF, THE JEEP WOULDN'T GO THEN IT DIED. I TRIED THREE TIMES TO PUSH THE START BUTTON BUT THE JEEP DIDNT START UNTIL FINALLY THE 3RD TIME, IT DIDN'T DRIVE WELL, SPUDDERS UNTIL I PULLED OVER INTO A PARKING LOT, THE CAR WARNING LIGHTS WERE ON AND FLASHING WIPERS GOING WITHOUT BEING ON. I TURNED THE CAR OFF AND WAITED FOR ABOUT 15 MINUTES AND IT CAME BACK ON STILL HAD WARNING LIGHTS ON BUT NOT FLASHING AND THE CAR DROVE FINE ALL THE WAY TO THE DEALERSHIP. THIS HAPPENED ABOUT 5 WEEKS AGO THEY FOUND NOTHING WRONG. ABOUT TWO WEEKS I WAS BACKING UP, THEN PUT IN DRIVE AND THE JEEP CONTINUE TO BACK UP, HAD TO PUT IN PARK THEN IN DRIVE TO GO FORWARD THIS HAPPEN THREE TIMES ON THAT DAY, THEN ON SAME DAY WAS DRIVING ON THE INTERSTATE AND GOING ABOUT 73 MPH IT WAS DRIVING ROUGH, THE RPMS STAYED ON 4 AND NEVER DID IDAL DOWN. TOOK TO DEALERSHIP AGAIN, NOTHING WRONG. THEN ON FRIDAY 7/29/16 SAME THING WITH ALL THE LIGHTS AND WIPERS GOING OFF, BACK TO DEALERSHIP, AS OF YESTERDAY TUESDAY STILL NOTHING WRONG. I BROUGHT WITH 176 MILES ON IT, NEVER GOT THE EXTRA WARRENTY OR SERVICE WARRENTY SORRY DON'T THE MONEY FOR THAT, I HAD TO PAY FOR MY OWN RENT A CAR, DEALERSHIP WON'T PAY FOR IT. I HAVE 57000 MILES ON MY CAR IN TWO YEARS, ALL HWY MILES I WORK FAR FROM HOME. I WANT TO TRADE BUT WILL BE UPSIDE DOWN VERY BAD. I DON'T FEEL SAFE IN THIS JEEP AND WILL NEVER BUY ANOTHER ONE EVER, EVER, EVER... JEEP DEALERSHIP DOESN'T GIVE A RAT'S [XXX] EITHER. NOT A HAPPY CAMPER. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2014 Jeep Cherokee. The contact stated that the vehicle randomly stalled more than five times and was towed to the dealer each time for diagnostic testing and repair. The dealer replaced the transmission and various sensors, but the failure continued to randomly progress. The dealer was unable to provide a repair solution. The manufacturer was notified of the failure and was unable to provide a repair remedy to the dealer. The failure mileage was not available.
I have received 2 safety recalls R40/NHTSA 15V-461 S 27/ NHTSA 16V-240 I have taken the vehicle twice to the dealer for the bucking in the transmission. I attempted to bring in the vehicle early August appt. Today is 7/25, I was told by the dealership there was time for an oil change, however I need to wait till 8/29 to address the recalls. The recalls sound urgent and I drive everyday. The dealership is making me wait over 1 month. Please help dealer is hudson Chrysler Jeep Dodge Ram 625 route 440 jersey city, NJ 07304 thank you
2014 Jeep Cherokee, bought used in Oct 2015, with 32000 miles. On 10 July 2016, while driving under 25 mph on a residential street, shut off unexpectedly, displaying "service transmission immediately", with the check engine icon illuminated. Vehicle then was parked and sat for 10 min approx, then started and drove approx 1/4 mile to home, transmission light quit, but check engine light still on. Next morning no indication of any issues, and no trace of a problem, but now shifts sluggishly into 2nd and 3rd gears. What if this had happened on interstate at highway speeds? all would be dead in vehicle!! I live in beavercreek Ohio and Jeep now has approx 49000 miles on it.
The contact owns a 2014 Jeep Cherokee. The contact received notification of NHTSA campaign number: 16V240000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact own a 2014 Jeep Cherokee. The contact stated that while driving at 72 mph, the vehicle stalled while all the warning lights illuminated. The vehicle was not able to restart. The vehicle was taken to a dealer where it was diagnosed that the computer failed and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was approximately 20,000. The VIN was not available.
While driving on the highway at 65 to 70 mph, my car would go in to safe mode the massage said. "service transmission" "service park brake" the engine light and traction lights came on to. I had to coast over to the brake down lane. I would turn the car off wait for 2to 3 min's then restart the car. All massages cleared but the check engine light stayed on. The next day the engine light cleared I took it to the dealer. He said, no lights no codes no problem. This continued to happen about 10 times over 5 months. Every time the car went in for a recall I would tell them. The same answer, no lights no codes no problem. Finale I had a problem with electrical. After 3 days they found a pinched wire in the main harness going through the fire wall. This service department told me the next time the car failed in safe mode ( do not shut it off ), have it towed with the car running, this way they could check the codes in the fail mode. After 5 more times, it happened when the dealership was open. They did a software upgrade. A software 6 flash for tcm and a PCM. 3 days later on July 4 it happened 4 times, then 4 times going to work at night on July 4 for July 5. then on July 5 going to the dealership. I had it towed in safe mode. After about 2 hours they called me. It needs a new transmission. They said there are none in the usa, they are on back order, there is no time frame they can give me to how long it will take. I did get a rent a car, but my wife and I can not go kayaking. No racks on rentals and a smaller car does not do for me. Now I have a payment and no car no time frame for when I get my car back pulse the liability of a rental that just does not work for us.
About two weeks ago, as I was driving to work in my 14' Jeep Cherokee, the cluster read brake to park when I was driving up hill and the shifter was still in drive. When this occurred, the vehicle begin to slow down and came to dead stop in the middle of the highway where the vehicle behind me almost hit me from behind. At this point I put the shifter into park turned off the Jeep, turned back on the Jeep and drove it. The transmission light went on and I decided to take into the dealership as the Jeep is still under warranty. The dealership retained the Jeep for about a week, they ran updates and looked at the Jeep. They do not why it occurred or if the updates they did resolved the shifting issue. At this point, I refused to drive the Jeep home for the concern of my safety that it might happen again.
I have a 2014 Jeep and every time I drive the transmission slips gears, mostly if I am slowing down but it also does it when I am accelerating. I have had this problem for about 2 years now and the dealer says it nothing to worry about. I also have a problem with the air bag light it keeps coming on and off I have told the dealer about this and it has taken them months to finally listen to me. Then I find out that there is and electricall problem, honestly what else can go wrong. I mean seriously 6 recalls already and I am sure there is no need for this. To be quite honest I was told today that my car was no safe to drive sue to the electrical issue.
Numerous computer/electrical intermittent issues with vehicle. Most recent episode the care would completely shut down at freeway speeds. No engine, no lighting, as if it was hit with an electromagnetic pulse. This unfortunately locks the steering as well. The key fob is non responsive. After 5-7 minutes (if you happen to not get hit and die), the car comes back to life (interior lights come back and after another minute will start). Also have had "service air bag indicator system", "service parking brake", "service transmission", "4WD system unavailable", check engine light, traction control light, battery light, parking brake amber service light, flashing odometer, flashing D in dash. Dash completely goes blank intermittently as well. Transmission has also been stuck in neutral numerous time (can not turn car off unless in park, cannot shift). Numerous trips to dealer for warranty service. This last time they found a ground connection loose in the driver side kick panel. So if that ground comes loose or frayed, the car can just kill me?
Power lift gate will not operate all the time, sometimes I have to manually lift up the lift gate to get into the inside trunk area. Recall R 27 has been performed in all 3 parts. Check the electrical connectors, install module water shield, and replace module connectors and install module. I have been back to selling dealer for this issue many times for the inoperative hatch issue customer cairs have been opened on this issue with no success. Dealer and Chrysler advise me when it happens bring in the vehicle so we can see the problem. I am worried about the potential electrical fire potential due to this system not operating as designed. I have been to the dealer about this since Dec of 2013 1 month after purchase due to the fact that the dealer can not duplicate the complaint at their shop nothing is written up because no problem found. The most recent trip to the dealer was June 13 2016. This issue always happens when the vehicle is in park engine running or engine off button on dash will not activate lift gate either key fob will not activate lift gate and when I get out of the vehicle to attempt to open lift gate with lift gate button this will not work either. I have to manually open the lift gate by opening the hatch and raising the lift gate as if the vehicle was not equipped with the power lift gate accessory. Please help resolve this long standing issue, I retired from Chrysler after 41 years of service in warranty, customer service and tech. I am not making up this issue. Since the recall repair date of 4-15-2016 the trans will shift hard from stop lights also.
The contact owns a 2014 Jeep Cherokee. While driving various speeds, the vehicle stalled and the check engine, transmission, and several other indicators illuminated on the instrument panel. The vehicle was taken to the dealer where it was diagnosed and updated, but the failure recurred. The manufacturer was notified of the failure. The diagnostic results were unknown. The approximate failure mileage was 1,800.
A D V E R T I S E M E N T S
- Statesville, NC, USA