CarComplaints.com Notes: There's no way around it, the Cherokee's transmission is junk. There's no other explanation for why a vehicle, usually with under 40,000 miles, would have so many complaints
10.0
really awful
Crashes / Fires:
15 / 6
Injuries / Deaths:
7 / 0
Average Mileage:
34,382 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Transmission has undergone several recalls. With the currently 56,000 miles, the vehicle is stuck in park and will not shift into drive. Previous complaints to Jeep has been made of hard shifting, delay from stop then accelerating at light, slow launch and hard jerking from gear-to-gear at times. All recalls have been addressed and up to date; however, transmission isn't working properly. Literally scared of this vehicle now. Service has been conducted accordingly. Prior service conducted at Jeep service department and service techs have stated that nothing is wrong with the transmisison.
Alittle over 50K miles and 4 wheel drive light comes on and off while driving.. transmission and car was acting up, shut off while driving crossing a bridge to New Jersey. Took in for service was tcm in the transmission apparently covered with 16 days left on warranty.
I bought my 2014 Jeep Cherokee Oct.2016 I noticed when I would come to a stop or pull out it would stay stuck in the gear and then all of a sudden it like kicked into the gear with a jerk. I took it back to the service department and they told me there wasn't anything wrong. Well, it has never stopped and has gotten worse. What upsets me that there was a recall on this Jeep July 12, 2016 NHTSA campaign number: 16V529000 transmission may shift unexpectedly to neutral if the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash. What makes it worse the dealership was unaware of this when they sold it or when I brought it back?? Friday I left work at 6 am I drive an hour I drive on busy highways my Jeep suddenly lost power on a dbl lane road with cars behind me and to the left, I am thankful I was on the right side that I could drift over to the side, but the snow that was packed along the guard rails still left me 1/2 in the lane flashing something about my transmission. Thank god I was not on Pennsylvania, interstate 70 when this happened because it would have been a major catastrophe with multiple vehicles and tractor trailers. I call the dealership where it was bought told him what had happened...I got an appointment in about 2 weeks this Jeep is unsafe!!!! plus there are other issues with it.
From day 1 this 2014 Jeep trailhawk in transmission has acted very weird..step on the accelerator and the engine spins, makes a huge bang and then slams into gear..this is usually when accelerating up slight inclines, hills or into my uphill driveway. The daily challenge is trying to avoid the Jeep shooting thru my garage door as I pull in my driveway. Also, does not shift properly..long hesitations between 2nd & 3rd while up-shifting..long delays in downshifting when instant acceleration is needed..very dangerous on the highway. 1st transmission incident - turned right into a very busy intersection, immediately a loud bang (like it popped out of gear) and every light on the dash started flashing and ringing with service transmission immediately visible..the vehicle had no acceleration (engine was running) and my foot was on the floor and just missed getting hit from behind as it coasted to a stop. After sitting in the middle of the intersection for 5 minutes with the vehicle off, started it up and most of the lights went off and it went back in gear but was in limp mode. The dealership took 1 week with the vehicle and everything was allegedly fixed with a wiring harness recall. All the original problems are still present except the lights on the dash are not on any more. 2nd transmission incident - turned left into a very busy, uphill intersection, the vehicle had no acceleration (engine was spinning) and my foot was pushing accelerator but wouldn't go anywhere. Slammed on the brakes to avoid getting T-boned by a truck coming down the hill and instead got rear ended and hit from behind. After being in the farrish Jeep Chrysler collision center for a week getting repaired it was returned to the farrish service center where no problems were found! but they reloaded software and said it would need to relearn my driving habits. All the problems are still present today!
- Centreville, VA, USA
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9-speed transmission, when in drive and slowed to nearly a stop, drops into neutral and when I accelerate, the engine revs and the transmission slams into gear causing the tires to squeal. Complained and took into premier Dodge in tracy, ca and was told this is normal for this transmission. Began happening since new in 2014 and still have problem after many 'updates' and complaints to them. Major safety issue if I need to accelerate quickly!
The contact owns a 2014 Jeep Cherokee. The contact stated that the transmission gears slipped without warning when the vehicle was started. While the vehicle was idling at a stop, a warning indicator near the gear box indicated that the gear was shifted when it really was not. In addition, the vehicle randomly stalled several times intermittently. The contact was uncertain if the failure was related to NHTSA campaign number: 16V529000 (power train). The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer was notified of the failure. The failure mileage was not available.
Car stalled several times while moving when engine is cold this happened several times while turning and again when not turning, on city streets. 4 headlights blew within 7 days while both moving and while stationary. Hard shift between 2nd and 3rd and 3rd and 4th gears while moving on highway and city streets.
While stop at a light the Jeep stalled out with check engine light, parking gear light, and road hazard light came on. Then when I put it in park and back in gear it jerked badly as if the engine came out and bunny hop as it took off like some one learning to drive a standard. Some times while driving it roughly shifts into 2nd. And it stalled once on a major highway which is dangerous.
Transmission problems and stalling after stop. First incident 2/4 - gas filled pulled out to traffic, while waiting in intersection to turn left vehicle shut down. Multiple transmission issues - hard shift after service on 2/2 from 1st to 2nd and 2nd to 3rd. Multiple reports of issues with this transmission. Reading multiple reports of issues with this transmission - no fix. Complete safety issue if reports showing shut down while driving on freeway.
The transmission gets kinda hecktick when you first take the car out of gear. When in drive and at a stop it seem to hop in to gear at an odd rate to where it makes the car jerk. I've taken the car to the dealer several times and get the same response from the personnel 'it's just learning your driving habits' they say. 'it will go away in its own' they add. But no one seems to know why the 9speed transmission in this car is so crazy
The contact owns a 2014 Jeep Cherokee. While driving 32 mph, the vehicle would downshift and was difficult to shift back into gear. Also, the rpms accelerated and the four wheel drive service warning indicator illuminated. The vehicle was taken to capital Chrysler Dodge Jeep Ram of indian trail (8461, 5501 w hwy 74, monroe, nc 28110, (704) 220-4370) where the power transfer unit was repaired. The manufacturer was notified, but was not able to assist. The failure mileage was 99,000.
While driving a transmission alert triggered causing the car to lose power, I was able to pull to the side of the road. Shutting off the car and restarting allowed me to regain power and drive home. I will be bringing it to the dealer for the 6th plus time for simalar transmissions issues over the life of this car. A permenant fix has not been found at this point all previous dealer interactions have been flashing the software. This seems to be a temporary fix and obviously losing power while driving is a serious danger. This seems to be a wide spread issue not just affecting my vehicle.
As I was accelerating out of a corner, I lost total power in the drive train. I was not able to accelerate at all, its as if the neutral was switched on by itself. All my lights on the gear shifter lit up. My dash displayed a message something along the lines of that I have to put the car in neutral or park, press the brake and change the gear back to drive. As this happened, I was almost hit from behind by the driver driving behind me. I pulled over to the shoulder and put the car in neutral, pressed the brake, and put the car back in drive and nothing happened. I tried it again but this time I put it in park and still nothing. So I put the car in park and turned off the ignition. I waiting about 10 seconds and tried starting my car which it would not start after my second try it turn on put my gear and it seemed the transmission was been ripped off the frame. This is the second time in less than a month and both times my kids were in the viechle!
The contact owns a 2014 Jeep Cherokee. While driving 15 mph, the transmission slipped out of gear. The contact turned off the engine and waited a few minutes. When the vehicle was restarted and shifted into drive, the vehicle jerked violently and accelerated. Afterwards, the transmission failed and the check engine indicator illuminated. The vehicle was towed to the contact's home. The contact's personal mechanic came to the contact's home and diagnosed that transmission fluid leaked out and the vehicle had a hard shift. The vehicle was not repaired. The manufacturer and dealer were not made aware of the failure. The failure mileage was 95,400.
The contact owns a 2014 Jeep Cherokee. While driving 70 mph, the gear shifter failed to move into neutral and the service transmission warning indicator illuminated. The contact coasted the vehicle to the side of the road and powered off the engine. Then vehicle was restarted and was able to drive; however, the failure recurred five miles down the road. The contact stated that the coolant increased to 200 degrees. The vehicle was taken to Chrysler Jeep Dodge Ram 24 (1020 belmont St, brockton, MA 02301, (781) 961-1550) where it was diagnosed that the transmission, four spark plugs, one coil pack, an auto grill shotter, and jumper harness needed to be replaced. The vehicle was repaired, but the failure recurred. The manufacturer was notified of the failure and referred the contact to NHTSA. The approximate failure mileage was 99,000.
Extremely hard and ruff shifting from 1st to 2nd and 2nd to 3rd. It doesn't matter if its a hard acceleration or a soft acceleration, in a turn or straight line. Took it into Jeep dealer and they told us it was just a leak and that the transmission needed to be re calibrated. It immediately got worse. It feels like the transmission/engine is going to rip itself out of the car. We called them multiple times to report the issue was worse than before and we were told it needs to "lean the way we drive" and "adapt". we knew this was a half truth and took it back. Apparently the problem is so bad the transmission mounts are about to break. The problem is as bad as ever, the dealer refuses to acknowledge the issue. Please create a new recall as this issue is causing accidents. I was accelerating from a stop and the car jerked so hard when shifting gears I literally hit the median trying to avoid the car in front of me.
The contact owns a 2014 Jeep Cherokee. While driving 30 mph, the vehicle's gear shifted into park without warning. The contact attempted to shift the gear from park, but the vehicle did not move. When the contact turned off and restarted the vehicle, it resumed normal operation. The dealer and manufacturer were not made aware of the failure. The vehicle was not diagnosed or repaired. The failure mileage was 182,000.
Since purchasing this vehicle new in December 2014 it has been back to the dealer for service first time for a transmission control module and power train control module software update to correct hard shifts in 9 speed transmission since that initial recall this vehicle has been back to the dealer 4 additional times to correct the same issue. At times the shift is so hard it feels as if is have been rear ended. As of today the issue still exists, most recent dealer visit was 12/11/18. Hard shift occurs while in motion on both city streets and highway driving dealer repair invoices are available if needed. Incidents have occurred over the past 4 years. 12/14'12/18
The transmission exhibits delayed, rough, and sudden shifting. Jeep has changed parts and software charging me for some of the changes. The problem continues.
A D V E R T I S E M E N T S
- Woonsocket, RI, USA