CarComplaints.com Notes: There's no way around it, the Cherokee's transmission is junk. There's no other explanation for why a vehicle, usually with under 40,000 miles, would have so many complaints
10.0
really awful
Crashes / Fires:
5 / 2
Injuries / Deaths:
6 / 0
Average Mileage:
18,569 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2014 Jeep Cherokee. The contact stated that the vehicle was unstable while towing at any rate of speed. The failure occurred without warning. The vehicle swayed violently back and forth. The dealer (bear Chrysler Dodge Jeep Ram, 1127 pine St, berwick, pa 18603, (570) 752-3617) was unable to replicate and diagnose the cause of the failure. The manufacturer was notified and stated that they would research the concern. The vehicle was not repaired. The failure mileage was not available.
Water is coming in through the floorboards when it rains while I am driving or take it through the car wash soaking the carpeting and floor matts because their are body seams that are pulling apart an separating. The car is a 2014 with 20, 430 miles on it and has a clean carfax. Jeep dealer says they can't help. I need a body shop. Sounds like a factory defect. I have had the car 6 weeks and I have made 1 payment on it. Not happy and no one is in a hurry to help!!
I started my car to warm it up and in about five minutes time the car was on fire. The vehicle was parked in front of my home. The fire department was called and was able to put it out. Just a few days ago my insurance company told me the cause was due to an electrical malfunction. The car was a complete loss.
The contact owns a 2014 Jeep Cherokee. At 65 mph and attached to an rv, the vehicle began to wobble violently. The contact stated that the failure occurred on several occasions. The contact stated that the vehicle detached from the rv and was damaged. The vehicle was taken to the dealer where it was determined that the wiring harness would have to be repaired to flat tow the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 40,000...updated 02/14/17...updated 05/17/17 the consumer requested a status update. Updated 08/03/2017 updated 12/06/2017
I have been calling local dealerships (ancira and ingram park) on and off since June/July of 2016 and every time someone from the service department claims they're too busy to schedule and appointment and will call me back in a week or so. No one ever calls me back, seemingly refusing to handle the recall.
- San Antonio, TX, USA
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Transmission skips gears and sometimes is extremely slow to start getting the car going (acceleration) (every road including when you are stationary. The body of the car continuously shakes if you are driving on a smooth road (like you can hear the body of the car (highway, city, straight and turning) when backing up, the car will break immediatley if there is nothing in the way causing a serious safety hazard. (backing up, or driving in the city it will break and I can't override the system making it very easy for someone to rear end you) this vehicle needs to be deemed unsafe to drive and recalled.
The contact owns a 2014 Jeep Cherokee. The contact received notification of NHTSA campaign number: 15V393000 (structure). The dealer stated that the part was not available and would take two days to be delivered from boston. The dealer failed to provide the part. The manufacturer was not notified. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2014 Jeep Cherokee. While towing the vehicle with a motor home and driving 50 mph, the vehicle began to vibrate (death wobble). The vehicle was taken to a dealer on multiple occasions where it was diagnosed that the vehicle needed to be equipped with a flat tow wiring kit. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 18,000.
The contact owned a 2014 Jeep Cherokee. The contact stated that the vehicle's frame fractured. The failure occurred without warning. The vehicle was taken to the dealer where it was confirmed that the frame fractured and needed to be replaced. The vehicle was also taken to an independent mechanic where the frame was repaired; however, the vehicle abnormally wobbled. The manufacturer was notified of the failure. The VIN was invalid. The failure mileage was approximately 19,000.
Sometimes the lift gate comes down on your head. This happens randomly and is not caused by pushing the lift gate button. The vehicle is stationary when this happens.
3 months after ordering my Jeep the transmission started shifting really hard and making noises, then started to leak fluid. Took it in to the shop where they couldn't move it from the show floor. The transmission was bad. Took them 30 + days to get my car back to me. Didn't install the transmission correctly and they broke the guard, as well as the passenger door handle fell off. After multiple return trips to correct the hard shifting this car was deemed a lemon.
The contact owns a 2014 Jeep Cherokee. The contact received a notification of NHTSA campaign number: 15V3930000 (structure:body); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
The contact owns a 2014 Jeep Cherokee. The contact received notifications of NHTSA campaign numbers: 15V393000 (structure) and 15V509000 (visibility) however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2014 Jeep Cherokee. The contact received notification of NHTSA campaign number: 15V393000 (structure)however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2014 Jeep Cherokee. The contact received notification of NHTSA campaign numbers: 15V393000 (structure), 15V509000 (visibility), and 15V461000 (equipment); however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The contact had not experienced a failure. Parts distribution disconnect and VIN tool confirms parts not available.
The contact owns a 2014 Jeep Cherokee. The contact received a notification of NHTSA campaign numbers: 15V393000 (structure); 15V509000 (visibility); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. VIN tool confirms parts not available. Updated 1/19/16
The contact owns a 2014 Jeep Cherokee. The contact received notification of NHTSA campaign numbers: 15V393000 (structure) and 15V509000 (visibility); however, the part was unavailable to perform the repair. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall remedy. The manufacturer was not notified. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2014 Jeep Cherokee. The contact received a notification of NHTSA campaign number: 15V393000 (structure) however, the part for the recall was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
5 recalls since I bought it brand new September 2014. When you step on the gas, car sometimes won't move then jerks into motion & other times it starts off in 3rd gear. Soon after purchase, noticed extreme condensation inside windows. Back right floor board was soaked with water? & condensation under the right front seat. Dealership can't figure it out. Most recently, radio display not working properly. Noticed getting shocked when opening the door. Rear hatch sometimes won't open the the power lift button is pushed
The contact owns a 2014 Jeep Cherokee. While in park, the liftgate was activated but failed to function. The contact also stated that the liftgate independently closed while the contact was behind the vehicle. The contact sustained lower back injuries that did not require medical attention. In addition, the contact stated that while driving at 35 mph, the accelerator pedal was depressed and the vehicle jerked before moving forward. The failure recurred on numerous occasions. The vehicle was taken to a dealer who was unable to diagnose or repair the vehicle. The VIN was included in NHTSA campaign numbers: 15V393000 (structure) and 15V509000 (visibility) however, the parts needed to repair the vehicle were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was 3,000.
A D V E R T I S E M E N T S
- Shickshinny, PA, USA