This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2017 Hyundai Tucson. The contact stated that the transmission was faulty in the vehicle. There were no warning indicators illuminated. The vehicle was taken to boucher Hyundai of waukesha (1583 E moreland blvd, waukesha, wi) where the vehicle was diagnosed, but the failure could not be duplicated. The manufacturer was not notified of the failure. The VIN was unknown. The approximate failure mileage was 1,100. The consumer stated the transmission was reset on 02/2018.
The contact owns a 2017 Hyundai Tucson. On several occasions, while attempting to accelerate from a traffic light, the accelerator pedal was depressed, but failed to respond. Also, the rpms increased and the vehicle abruptly lunged forward. The vehicle was taken to henderson Hyundai superstore (460 N boulder hwy, henderson, nv 89015, (702) 565-1500) to be diagnosed. The contact was informed that the vehicle operated as intended. The vehicle was not repaired. The manufacturer informed the contact to have the vehicle diagnosed by another dealer. The approximate failure mileage was 2,200.
Purchased this car in November 2017. Vehicle has a dual clutch transmission, and has a serious hesitation problem from a standing start when accelerating. Very dangerous situation when making a left turn. Half way thru the turn it hesitates and will not accelerate but then surges forward due to putting more pressure on the gas pedal. Problem is intermittent. I have reported this to the dealer twice already. Both times they have said they can find nothing is wrong. That this is how a dual clutch transmission works. From what we have read this seems to be a common problem with this. Feel that this is definitely a major safety issue.
Vehicle has a serious problem with dual clutch transmission. There is a major hesitation when starting to accelerate from a stop. This is a very dangerous situation, and could result in major injury or death. This problem has been reported to Hyundai since the 2015 model year of the same vehicle (see carcomplaints.com)
- Castle Rock, CO, USA
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When accelerating from full stop at traffic light about 2nd gear, the car suddenly jerked and the engine light turned on briefly with a noise. Almost causes car behind me to rear end me. Also noticing that acceleration is much slower now. Cars beside me are accelerating much faster than me while my car is struggling to keep up. I don't want to experience that car jerking and engine light turning on experience again so I don't even want to try accelerating harder to keep up with the other cars. I hear other Hyundai Tucson 2017 owners are experiencing a similar thing. I have less than 3900 miles on my car.
Vehicle will fail to accelerate at certain times from a complete stop on a city street. RPM can go as high as 4000 RPM's and the vehicle will not respond adequately, meaning I have been at an intersection and when making the turn, the vehicle may or may not respond to the acceleration I have given it. I have been stopped at a red light wanting to accelerate forward on the green light and again the vehicle may or may not respond adequately even when the engine gets to 4000 RPM's. afraid I will blow an engine I decelerate with the vehicle only creeping forward at 3-5 mph even with those high RPM's. I have to pump the gas pedal a few times before the transmission engages. Once engaged the transmission is slow to accelerate, but eventually responds respectfully to the RPM's. the lack of acceleration or transmission response is very unsafe when it places the driver & passengers in a precarious position.
Mentioned twice to service department. My concern they say no solution.when you start to accelerate going forward or going in reverse or even when you are on a highway, which is most dangerous. If for any reason you take your foot of the accelerator and then accelerate again there is a significant hesitation before it goes. If you have driven a number of reasons cause you to do this. There solution is not to feather the accelerator. Makes no sense. Are they waiting for someone to get killed? notified I was register with you and they could care less, please help. I have documentation if you need it.
When you accelerate from a complete stop, there is a major delay. Sometimes it is so bad that you can barely make it through a traffic light before it turns red again. There have been multiple times were we were almost hit due to this major delay. This is a major safety issue. We have had it in the shop 4 times and it is going in for a 5th time. They are saying that it is the design of the transmission, and there is nothing they can do to repair it.
I purchased a brand new 2017 Tucson night and have experienced serious issues with the dual clutch transmission. There is a long hesitation when attempting to accelerate from a stop, making a turn or when "coasting". there have been occasions where the vehicle was not responsive at all when pressing on the gas. This is particularly dangerous when at a busy intersection with oncoming traffic coming at you. I have taken it to my local dealership twice now and am told they cannot diagnose a problem and that what I am experiencing is "typical for a dct". this is not an acceptable response and it's a matter of time until this issue causes an accident or death. I do not feel safe driving this vehicle and am very unhappy with Hyundai's apparent lack of concern.
Six month old car....car hesitates when you press on the gas petal from a stop. Must give yourself a more than normal amount of room to pull out into traffic just in case the car hesitates as to not get into an accident. Also while driving thru a christmas display (very slow moving, stop and go traffic) with my family including a five year old child the transmission high temp alarm came up on the car and we could smell how hot it was getting. Had to pull over to the side of the road and shut the car off for a while in very cold temperatures at night with our young daughter. Waited a while started the car up and then it wouldn't shift right. Made an appointment with the dealer (hazleton pa auto mall) I purchased the car from to have it look at. At the appointment I was told by a man and women at the service desk that the overheating is a normal reaction to stop and go traffic. Never had a brand new car with 7000 miles on it overheat and leave me sitting on the side of the road. Tuscan's with the dual clutch transmission are a danger to the owners, their families and the public in general.
The transmission does not engage or delays to engage in low gears. The problem is very prevalent under hot temperatures changes in inlines. Most often the issue occurs off the line and when merging into traffic. The issue is described on their own website bye dozens of Hyundai Tucson owners www.Hyundai-forums.com/2016-Tucson-IX35-models/454074-dangerous-horrible-dct-209.html the company is well aware of the issues but claims it's driving habits and not faulty design. The service manager stated that he has had dozens of complaints but has not heard of any resolutions. This is a very dangerous design flaw that has caused more than near accident senario. The issue was addressed from the first day that I that I purchased the vehicle but has been brushed off and Hyundai refuses to address the issue
While the vehicle is in drive, the vehicle has a habit of being hesitant while being given gas. For example, at a stop sign or traffic light, when I give the vehicle some gas to get going, it is unresponsive at that moment. If I give it a little more gas, the vehicle jolts forward as if I floored it. This happens in sport mode as well as eco mode, although I am able to get a little more responsiveness in sport mode. This issue happens more on city streets seeing as that's the most common place where the vehicle is required to stop and go.
Bought 2017 Hyundai Tucson on September 8th 2017 1st time in shop 10-4-2017 to 10-7-2017! we picked up car and drove maybe 5 miles to have accelerator (gas) not go when turning on a busy highway light came back on, car back in shop 10-7-2017 to 10-19-2017 reported it is fixed! drove morning of 10-20-2017 and light came back on! from 10-20-2017 to now and still ongoing eta 12-15-2017! this vehicle scares me! it has left me stranded miles away from home, and all of a sudden it just stops very scary someone will die with this ongoing problem! I do not want to drive in fear it will just decide to stall. I drove car off lot with 31 miles and has less then 2000 on it now! I still do not have my car back and honestly scared to drive it!
Not all the times but, Hyundai Tucson 2017 hesitates when starting from a stop. Even though I hit accelerator, the car does not move for few seconds and suddenly it shoots like a jet. (stop and go situation) it happens usually in the morning after first start up. This symptom is exactly same as 2016 Hyundai Tucson which has been already recalled because of "hesitation when starting from a stop"
Hesitation on acceleration, from a stop may accelerate or sit there. I see there are already 29 complaints of the same thing and in 2016 there were 108 complaints for the dry type dual clutch transmission (dct) application logic mine 1.6 turbo. Use sport mode not S fix nor solution. Recall #149 in 2016 fix? some one will die!
I purchased a brand new 2017 tuscson night and have experienced serious issues with the dual clutch transmission. There is a long hesitation when attempting to accelerate from a stop, making a turn or when "coasting". there have been 4 specific occasions where the vehicle was not responsive at all when pressing on the gas. This is particularly dangerous when making a left hand turn at a busy intersection with oncoming traffic coming at you. I have taken it to my local dealership twice now and am told they cannot diagnose a problem and that what I am experiencing is "typical for a dct". this is not an acceptable response and it's a matter of time until this issue causes an accident or death. I do not feel safe driving this vehicle and am very unhappy with Hyundai's apparent lack of concern.
I never used a forum before so I hope this goes in the right place for the topic. Dct transmission I purchased a 2017 Tucson after 12 year with a Honda CRV that just needed normal maintenance. 308000 miles when it started to show signs of major issues. I can say I truly regret not just repairing it because the Tucson even though it has some upto date features and the ride is a great once is gets going has a horrible transmission problem that I fear is going to get me in an accident. The cars transmission stutters and chatters at low speeds like it can't decide which gear it wants to be in. On quick accelerations it hesitates so badly that I have time to remove my foot from the gas and apply the brake then it lurches forward and once I brake the engine is still racing. On top of this this is random. Once it will do it the next time it is fine. I drive in very high traffic areas and someone seeing this movement of the car is going to miss interpret my intentions and I wont be able to move when I want and traffic is going to slam into me. Really feel that this car is going to get me in a bad accident or even kill me. I have gone to the dealership 2 times and they say everything is within specs. They suggested using sportmode but I bought the car for the gas mileage that it gets. You lose 3 to 5 gallons per mile in sports mode and it still doesn't fix all the problems. The chatter is a bit less, but the car is always shifting. The quick acceleration on to a high way seems more consistent, but it shifts constantly when just driving down the road. You can feel it constantly shift even if you barely let off the gas. All of these things you can't find out when you test drive the car and now I feel like I am stuck with keep a car that I will never trust. If anyone has a solution please let me know.
Purchased 2017 Tucson eco (1.6L turbo with dual clutch transmission (dct)) about 6 months ago. 2016 model year was recalled for dct throttle response issues. I have the same lack of throttle response with my vehicle. The issue has happened nearly 10 times which started at approximately 150 miles on the brand new vehicle. From a stop or even at highway speeds, the engine/transmission does not respond when accelerator is fully compressed. Has been in for repair twice and Hyundai claims there is "nothing wrong with the vehicle". the situation is reported by many others and mirrors the recall from 2016. Horribly dangerous defect and Hyundai refuses to buy back or trade the vehicle. I have initiated a claim with the better business bureau and a lemon law lawyer. This vehicle is dangerous.
A D V E R T I S E M E N T S
- Waukesha, WI, USA