CarComplaints.com Notes: The 2016 Tucson comes with a dual-clutch, 7-speed transmission. But Hyundai forgot to tell you about one key phrase – zero-move. That's right, an alarming number of owners have said their SUV wouldn't accelerate after a stop.
Turns out that's because the transmission's application logic has been stumbling all over itself. Hyundai recalled the issue in September 2016, but it's difficult to say if owners are out-of-the-woods, or if this is just a sign of things to come.
10.0
really awful
Crashes / Fires:
2 / 4
Injuries / Deaths:
1 / 0
Average Mileage:
26,239 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2016 Hyundai Tucson. The contact stated that the vehicle experienced hesitation and unintended acceleration. The failures occurred without warning. The vehicle was taken to the dealer, but the failure could not be replicated. Prior to the failure, the vehicle was remedied per NHTSA campaign number: 16V628000 (electrical system, power train). The manufacturer was notified of the issue. The failure mileage was approximately 8,291.
This vehicle seems to take off in third gear, shaking every time and stalling sometime. It has completely shut off at red lights and has stalled pulling out into traffic. The dealership has done 4 updates trying to correct the issue but it still occurs. All management of the dealership have driven this vehicle and agree that there is definitely a problem. The service manager put his foot on the brake and the gas as a demonstration to me and the vehicle dies out every time. They do not know how to fix the problem. The recall due out on October 28, 2016 was already done on September 27, 2016 and did not correct the issue.
The contact owns a 2016 Hyundai Tucson. The contact stated that the vehicle hesitated to accelerate. The vehicle was taken to a dealer where the failure was unable to be duplicated. The dealer stated that the vehicle was operating as designed. The manufacturer was not made aware of the failure and the VIN was not included in NHTSA campaign number: 16V628000 (electrical system, power train). The failure mileage was 1,366.
The contact owns a 2016 Hyundai Tucson. The contact stated the vehicle experienced unintended deceleration and stalled while driving 60 mph. The failure occurred without warning. The vehicle was taken to the dealer where it was diagnosed that the vehicle operated as designed. The manufacturer was notified of the failure. The contact referenced NHTSA campaign number: 16V628000 (electrical system, power train); however, the VIN was not included. The failure mileage was approximately 2,300.
The contact owns a 2016 Hyundai Tucson. While depressing the accelerator pedal, the vehicle failed to operate. The failure recurred numerous times. The vehicle was taken to a dealer and repaired, but the failure persisted. The VIN was not included in NHTSA campaign number: 16V628000 (electrical system, power train). The manufacturer was not notified of the failure. The failure mileage was unknown.
- Inglewood, CA, USA
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While driving the vehicle in normal around town traffic, we have had several incidents where an alarm began sounding, and the instrument panel displayed "transmission temperature is high! stop". we've taken the vehicle to have the dealer investigate, but they find nothing, can't duplicate it, and no indication that it even displayed the warning. They said it might be related to the current recall for the dct transmission on the Hyundai Tucson. I've contacted Hyundai and tried to ask if the dealer may be correct, but they said they can only refer me back to the dealer. It can be difficult and unsafe to find a place to "stop safely" at the drop of a hat as it demands.
The contact owns a 2016 Hyundai Tucson. While driving 30 mph, the vehicle stalled without warning. The contact was able to restart the vehicle on the second attempt, however, the failure recurred. The contact stated that the failure was intermittent. The vehicle was taken to the dealer to be diagnosed, but the failure could not be duplicated. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 615.
The contact rented a 2016 Hyundai Tucson. While driving at an unknown speed, the accelerator pedal was depressed, but the vehicle failed to accelerate and lost power without warning. The contact mentioned that the vehicle was previously serviced per NHTSA campaign number: 16V628000 (electrical system, power train). The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 50. Updated 01/11/2017
I purchesed my new 2016 Hyundai tuscon turbo in Feb. I have had nothing but problems with it. It has always been sluggish on accelartion and at times won't move at all after a stop. It has had numerous "updates" for the transmision with no success. At times it will roll backwards when in drive as if it is in neutral while at drive thrus or on an incline. It remained in the shop for one of the times for more than 30 days. A Hyundai engineer has inspected my car and says that there is nothing wrong it. All of the issues I have had are not normal, and they agree but state that there is nothing wrong with it. The service dept have driven my car and agree that it still has the hesitation, but say their hands are tied until Hyundai has a solution. It doesn't throw a code on any of the issues. It has even died while driving down the road. It has been in the shop repeatedly for the same issues. Now, this last time, I am getting a battery discharge warning while driving down the highway. It is now back in the shop for that issue along with the same sluggish delayed acceleartion. I am 100% unhappy with this purchase. I see where hundai is making a recall, but I am unsure if this new update is any different from the other two my SUV has already had. This car is unsafe to drive and certainly has major issues.
The contact owns a 2016 Hyundai Tucson. While attempting to accelerate, the vehicle hesitated to move without warning. The vehicle would sometimes become stuck between 30 and 60 mph. The contact stated that the accelerator pedal was depressed all the way to the floorboard and the vehicle began to operate normally. The failure was intermittent and occurred on several occasions. The vehicle was towed to the dealer where a software update was performed; however, the failure recurred. The software was updated a total of three times, but the failure persisted. A month later, the vehicle was taken back to the dealer and kept for 40 days because the failure could not be determined. The dealer stated that the vehicle was being driven in eco-mode, which would hinder the performance of the vehicle to save fuel. The vehicle was included in and repaired per NHTSA campaign number: 16V628000 (electrical system, power train), but the remedy failed to repair the vehicle. The manufacturer was made aware of the failure. The approximate failure mileage was 25.
The air conditioning will quit working and just blow warm air. This has happened over 5 times. Usually just turning the system off and then back on after a few seconds will restart the system. One time over the time of three hours the system would go off and not restart after 30 minutes.
After installing a new hood latch under the recall. The dealership installed the dashboard software upgrade. The incorrect software update for the dash assembly was installed. It seems that the company Hyundai put in charge for the software, failed to update the software and it could not tell the diff. Between the 2 diff. Styles of dash assemblies. As of the 27th of July, the dash will not display anything.
On multiple occasions and with increasing frequency, the car does not transmit power to the wheels after stopping or slowing to a near stop - e.g. at a traffic light, merging into interstate traffic, or, god forbid, turning left at an intersection. I will put my foot on the accelerator and the rpms can roar into the 6000 range while my car inches forward at 1-5 mph into traffic. Incredibly dangerous. Most recently this happened as I was turning left onto sunset blvd in los angeles. What should have been a safe left turn became a harrowing experience as my car entered sunset at about 1-2 mph as traffic closed in from both directions, with a 6 year old in the car, no less! not my video, but a similar experience from another Tucson driver is here: Https://www.youtube.com/watch"V=tcvtr_zcyrs and another: Https://www.youtube.com/watch"V=tcvtr_zcyrs plenty of reports of this at Hyundai-forums.com *www.Hyundai-forums.com/2016-Tucson-IX35-models/454074-dangerous-horrible-dct-36.html and yet no action from Hyundai. Dealerships across the country are responding variously with "we can't replicate the problem" (it's intermittent and dangerously unpredictable), to "sounds like normal dct behavior to me!", to as my dealer told me, "until the malfunctioning part fails completely, we can't id the problem so can't fix it." Letting that part fail may, literally, be the last thing I do! still working on a resolution with Hyundai, but this is an incredibly dangerous malfunction and hynudai needs to address it as such.
Purchased January 2016 - limited AWD with factory installed tow hitch. Immediately noticed flickering interior lights and both head lights leaked, one side has been replaced. Later on developed hard start ups, shifting and acceleration issues. Along with intermitting front safety sensors and a glitching center console/back up camera. 7,500 miles in the ac stopped working from freezing over. Took to dealer while on vacation and discovered a melted fuse box cover and burnt tow hitch/ECU wires with an abundance of corrosion. Dealers could no confirm responsibility of the tow hitch harness, claimed it was not factory installed when it was factory installed and even on the original window sticker. We called Hyundai corporate everyday for over a week begging for help with no call backs. Roadside would not cover a tow to the selling dealer. Ended up driving ourselves an hour South to the dealer where it waits for a Hyundai engineer to fly in and look at it. There are recalls for this wiring harness in other models, the dealer wasn't even able to order a replacement part because it was discontinued. We were never notified of this and there are no recalls currently out for our car. We consider this a life threatening issue as the melting wires are a serious fire hazard along with the unreliable transmission and safety sensors.
A D V E R T I S E M E N T S
- Blue Ridge, GA, USA