CarComplaints.com Notes: The 2016 Tucson comes with a dual-clutch, 7-speed transmission. But Hyundai forgot to tell you about one key phrase – zero-move. That's right, an alarming number of owners have said their SUV wouldn't accelerate after a stop.
Turns out that's because the transmission's application logic has been stumbling all over itself. Hyundai recalled the issue in September 2016, but it's difficult to say if owners are out-of-the-woods, or if this is just a sign of things to come.
10.0
really awful
Crashes / Fires:
4 / 3
Injuries / Deaths:
0 / 0
Average Mileage:
13,292 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
After a stop and when you step on the gas to go, the car will hesitate, sometimes for 3 to 4 seconds. This has happen about 7 or 8 times. It is a bad feeling when this happen when pulling out into traffic. Have been to the dealer and service manger has rode with me, but we can not duplicate when he is in the car. I have about 7,000 miles on the car. The car's computer has been reset twice so far, no help yet.
I have entered a complaint here a few month ago. I had my hyudai in the shop for 2 months waiting for computer updates to the transmission. After having the updates, the car seemed to run fine for a while. I am now again having issues with hesitation. I was almost rear-ended again pulling away from a traffic light. I was told by the dealership that they are seeing when you drive with the car in eco mode that there is hesitation. Problem is, I never use any of the modes.... their answer well either call hyudai, or deal with it............... this has been going on for almost a year now.
1.6T transmission not performing properly. Car jerks, pauses, and quits. Have almost been rear ended when vehicle paused. Nearly missed hitting another car when mine accelerated forward unexpectedly. When traveling on highway at 60 miles per hour car just quit. Had to coast to shoulder. Then restarted car. Have had to dealership eight different times. Even took to a different dealership. Both say, "operating as designed". one service manager even said, "it's a poor design". my wife will no longer drive vehicle, and I am afraid to myself.
The contact owns a 2016 Hyundai Tucson. While the vehicle was parked, the contact depressed the accelerator pedal but the vehicle did not move. After several attempts, the vehicle was able to be driven. There were no warning indicators illuminated. The dealer diagnosed that the transmission needed to be repaired. The vehicle was repaired but the failure persisted. The failure mileage was 9,204. Updated 07/11/17
- Peabody, MA, USA
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The contact owns a 2016 Hyundai Tucson. While attempting to accelerate through an intersection at 5 mph, the vehicle failed to accelerate without warning. The vehicle was taken to a dealer where it was diagnosed that the transmission control module failed and needed to be repaired. The vehicle was repaired, but the failure recurred multiple times. The manufacturer was notified of the failure. The approximate failure mileage was 5,700.
When I accelerate there is no power for 1-2 seconds, and this is not the same thing as the slight delay experienced as the car changes gears. It is a complete lack of power even when the gas pedal is pushed. Very alarming. The problem is becoming more frequent over the past two months of use (1st time in January - later times in Feb. And March--winter in the midatlantic region). Happens at slower speeds (accelerating at 25-30mph to cross lanes of city traffic), and it happens at higher speeds (accelerating at 50-65mph to merge into interstate highway traffic or overtake a slower car in same lane on interstate). Because I do not drive the car very often, and most of my trips are at slow speeds for short distances, I initially overlooked/dismissed the problem. But is it becoming more noticeable (longer period without acceleration power), more frequent (occurs more often when using the car) and dangerous (can happen anywhere, any time and at any speed). I suspect I am reporting this problem later than other Tucson car owners because I do not drive much. I've owned the car for 11 months and it has 3,700 miles on it. Problems started showing up around 3,500 miles.
Dealer has tried to fix car three times. At times car will not accelerate at all.engine RPM will increase but car will not move. Very dangerous..I take my granddaughter to school and this scares the crap out of me.especially in intersections.other times transmission shudders and or jumps out of gear.a complaint has been made by me to Hyundai corporate on Feb 22 2016 I have yet to hear from them this has been going on since the car was new.
Since purchasing the vehicle in November 2015, the vehicle has had difficulty shifting at lower speeds and accelerating at higher speeds. Initially, the dealership told me I just needed to get used to driving a turbo. I have had all three updates done to the dual-clutch transmission. Afterwards, in January 2017, while driving in the city, the vehicle dropped into neutral between first and second gear. The rpms revved up to 4, but the vehicle had a sudden loss of forward momentum. Because I was in heavy traffic, this presented a safety hazard to me. The dealership re-performed the December 2016 update the first part of February 2017 and caused a full system failure requiring manual reprogramming. It then released the vehicle back to me. After two days, the same thing happened while driving in the city. I was again in heavy traffic and afraid about being rear-ended. When the car reengaged after these failures, it then surged forward. The problem is intermittent and therefore unpredictable and unsafe. The dealership informed me it has not been unable to duplicate the problem and thus has nothing to fix. Additionally, it has been in touch with Hyundai corporate whose position is that the problem was fixed with the December 2016 update. And, since the dealer hasn't duplicated it, they have no further obligation to me. According to the dealership, Hyundai corporate knows of no other car in the nation still having transmission problems after the December 2016 update. In addition to my complaint, please review nhsta 10948958, 10939802, 10938874, 10939196, and 10946886 to test the credibility of its assertion.
The contact owns a 2016 Hyundai Tucson. The contact stated that when the accelerator pedal was depressed from sudden braking, the vehicle hesitated to respond without warning. The vehicle was taken to the dealer where it was diagnosed that the software related to the transmission needed to be updated. The vehicle was serviced under NHTSA campaign number: 16V280000 (power train, electrical system) however, the failure recurred. The manufacturer was notified of the failure. The failure mileage was 10,012.
The contact owns a 2016 Hyundai Tucson. On several occasions, while driving, the accelerator pedal was depressed, but the vehicle failed to accelerate. The dealer was unable to duplicate the failure; however, the contact was informed that there was a transmission control module software update that may remedy the issue. The software was updated, but failed to remedy the issue. The contact stated that the failure was intermittent. The vehicle was not included in NHTSA campaign number: 16V628000 (power train, electrical system). The manufacturer was notified of the failure. The approximate failure mileage was 2,000.
When my vehicle is in traffic or in a traffic light and I have to stop, when I accelerate to move they won't move after I increase the revolutions or after few seconds. Its feels like the clutch don't engage properly.
Issue with the dct transmission on the 2016 Hyundai Tucson sport. After the first update the issue seemed to happen less often which was completed back in September. New update in January has made the issue more prevalent again though not as bad as when originally bought. Issue is noticeable hesitation when pulling out from a stop, especially if turning from a stop or pulling out quickly. Rps will rev and then car will finally match rpms and take off suddenly.
Vehicle stalls and develops a "no go" situation. The engine revs, but transmission will not engage. It mostly occurs while pulling away from a stop sign, or at very slow speeds. It also has a vibration, and jerks and bucks at low speeds, such as while you are driving through a parking lot. I have been stuck in the middle of intersections with oncoming traffic many times. It is a very unsafe and dangerous condition. Both the dealership and Hyundai continue to ignore the problem. I continue to seek a resolution through Hyundai.
Has an eco boost/sport mode transmission. When starting from a stop, such as at a red light, stop sign or evenaccelerating from a slow down there is a lag in the engagement of gears that causes the vehicle to "stall" in the intersection. It revs and feels as if there is power, the transmission just doesn't engage. It creates an inability to move the vehicle while in traffic or while entering traffic. This is very similar to, if not identical to the transmission recall announced in 8/30/2016 for, I believe, the same transmission in other models of the 2016 Hyundai Tucson.
The contact owns a 2016 Hyundai Tucson. While driving 60 mph, the vehicle lost power. The vehicle failed to accelerate when the accelerator pedal was depressed. The failure occurred without warning. The vehicle was taken to dealer where it was diagnosed that the computer needed to be updated. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 2,541....updated 05/17/17
Had recall 16-01-057 performed at local Hyundai dealer in hackettstown and since then have had multiple issues with it not moving when at a traffic light like transmission is slipping and then it grabs and almost causes accident..dealer says that recall would not make it do this and when they drive say there are no issues.there are multiple other people on internet having same issue, so not something I am making up. When is something going to be done about this before someone is killed.
Complete loss of power/acceleration from taking off. Almost causing severe wreck. Has happened multiple times. Dct transmission issue and has been serviced/updated 3 times. Transmission also hesitates on take off and in upper gears. Very scary and unsafe
Transmission shudders and sometimes fails to engage when stopping and accelerating. On highway when moving to pass the RPM's went to redline and vehicle did not want to move forward. Overheating warnings in city traffic. Vehicle loses power sometimes when transmission is confused when in stop and go traffic. Dct in this vehicle is horrible even with 3rd update from Hyundai. Hyundai says "no problem" with vehicle.
To whom it may concern: Update 1/4/2017: Unfortunately, the issues that I have had with my vehicle have still not been corrected. As of today, the Hyundai Tucson that I signed for still has some type of dysfunctional dual clutch/transmission. The car was brought in to pugi Hyundai (downers grove, il) and I specifically stated these concerns and that I would like the vehicle inspected for this issue. When I picked up the vehicle I was told that the issue had been addressed - it was not. Again, I brought the vehicle in to pugi Hyundai for the same issue in November of 2016 to address the same issues. Once again, I was told that everything checked out and was ok. Unfortunately, the clutch/transmission issue has become worse. Now, when giving the car gas the engine will make a revving noise and will not move. Then the vehicle will jerk and speed up quickly. I called pugi Hyundai today and spoke with [xxx] (the service manager) about this issue. He told me that I never brought the vehicle in for these specific issues (this is untrue and was never documented by pugi Hyundai) and could not have an engineer take a look at the vehicle until I had gone through the basic protocols. 1. it would be great if Hyundai could have my account notated properly for the dates of 8/27/2016 and November of 2016 that I did bring the vehicle in to have it inspected for clutch/transmission issues. 2. to also have a Hyundai engineer take a look at my vehicle. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
A D V E R T I S E M E N T S
- Adams, NY, USA