This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Complete engine failure verified by my mechanic. Recent recall of the Hyundai models did not include the Tucson and it should have. I feel this issue needs to be considered since it looks like I'm several of many out there with the same problem as the current class action suit against Hyundai. The Tucson should be included. Date of malfunction 12/12/2020. Just driving down a country road and heard a pop noise and that was it. Had it towed.
The contact owns a 2013 Hyundai Tucson. The contact stated while driving 75 mph, the vehicle the seized without warning. The contact parked on the side of the road. The vehicle was not drivable. The vehicle was towed to her residence. The contact stated that the battery was replaced however, the vehicle failed to start. The contact called coconut creek Hyundai (4960 N state rd 7, coconut creek, fl 33073; (888) 441-7737) and the dealer was made aware of the failure. The vehicle was taken to an independent mechanic and the contact was informed that the engine needed to be replace. The vehicle was repaired. Upon investigation, the contact associated the failure with NHTSA campaign number: 19V063000 (engine and engine cooling) however, the VIN was not included. The manufacturer had been informed of failure. The failure mileage was approximately 70,000.
My engine lost power and started to knock. Contacted Hyundai usa to be told to bring my car in for a diagnosis. I had my car towed to the dealership(advantage Hyundai). They called to tell me "why is my car there"?? in utter shock I mentioned that I had called the dealership to arrange for arrival and have it diagnosed. Then was mentioned a fee, which wasn't mentioned from anyone prior to having my car towed. I had updated my ref # from Hyundai usa only to speak with someone telling me that because the car is out of warranty he cant help. Why did it take opening a case with Hyundai, updating the case with info, having my car towed to the dealership(suggested by Hyundai usa) to be told there nothing they can do"? my car is in great shape with 81K. Why are these engines failing?? and why are the consumers victims to inferior product?" btw Hyundai Consumer Affairs don"T help the consumer. It's more of Hyundai explaining there warranty.
On 10/20/20, leaving the parking garage at my place of employment I thought I heard a noise coming from the vehicle, but as I rolled down the window to listen, I didn't hear anything. I checked the dash for warning lights; there were none. The temperature was also normal, so I continued home. About 10 min. Later, driving South on I-5 while in the far left lane at 70 mph, my 2013 Hyundai Tucson limited experienced a major engine failure, manifesting with a terrible metal crashing sound and shaking. I had to immediately cross two lanes of heavy traffic, hazards flash, taking the exit that was fortunately right there on the immediate right. I would not have made it to the next exit 1 mile away. By the time I reached the end of the ramp and pulled into the emergency parking, the engine was barely sputtering, the car barely rolling. Next day, upon inspection by the dealer, they said metal debris was found in the engine, same bearing issue as the other engine failures that were recalled earlier (Santa Fe models, sonatas, elantras, and other Tucsons). My model and trim package isn't part of the recall yet. One month prior, the dealer had done a safety inspection and $1,000 of work replacing the drive belt, hoses, and thermostat gasket so that I wouldn't lose the engine, as I was told back then. Since I still lost the engine only one month later and without any warning and because my mileage was over warranty at approx134K, the dealership submitted a request to Hyundai for goodwill and rental car assistance on my behalf. The manufacturer agreed to pay 75% and provide rental car assistance if parts were on national back order. It was 3 weeks to order parts and complete repairs. No rental car assistance. I pick up the car today. My portion of the cost is more than $2200. If the 2013 Tucson limited is added to the recall list, will I be eligible for reimbursement?
The contact owns a 2013 Hyundai Tucson. The contact stated that while driving 35 mph, the vehicle jerked with an abnormal sound coming from the vehicle. The contact pulled over and had the vehicle towed back to her residence. The vehicle was later towed to an independent mechanic to be diagnosed. The contact was informed that oil pan disintegrated and caused severe damages to the engine. The contact stated that the oil pan was included in NHTSA campaign number: 19V063000 (engine and engine cooling) and was repaired on September 27, 2019 at South shore Hyundai (360 w. sunrise highway, valley stream, NY 11581, (516) 561-8772). The contact stated that the dealer was contacted and rudely dismissed the contact's concerns and denied the recall repair. The contact kept print outs for the completed recall repair. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was 70,083.
- Bronx, NY, USA
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I have a 2013 Hyundai Tucson with theta engine. Motor has frozen and although many other theta engines similar in VIN # have been repaired under a class action suit/ or recall, Hyundai is refusing to replace mine. Oil change receipts have been provided. Driving on a hwy and motor froze
. dealer states engine needs replacement but is out of warranty so dealer denies coverage. Dealer said bearing on big end of piston rods and/or main bearing damaged, I have all records of oil changes every 3-4K from reputable maintenance business. I see other complaints of similar issue with motors. Engine starts tapping under load and engine stops at highway speed or when at operating temperature. When the motor cools it will repeat problem. Vehicle to dangerous to drive except on back roads with enough room on sholder to pull over unexpectedly.
I was driving on I-75 in broward county and I decided to pass a vehicle in front of me, when I accelerated, the car made a very strange sound and started to loose power... it started to slowing down by it self, so I decided to get out from I-75, luckily we were close to one rest area where we could park and call someone for help. Before calling anyone, we try everything on the car. My brother-in-law checked the battery, which was good, the electrical was working fine for few more minutes and started to shut down slowly. Everybody said that was very strange...they said my car was not suppose to be in that situation. It is with 70,000 miles, in an excellent condition and the maintenance is up to date. I called the towing truck for pick up and parked it on my cousin driveway where is till today. Now, I don't know what to do. It will be expensive to fix it, and I don't have the money. I didn't received any recall for "engine failure" on this specific car, all though I found on the internet a lot of complaints with the same problem on same year and model.
Bought 2013 Hyundai Tucson on 11/2012. Within 2 yrs of buying the car I started to hear a knocking sound from the front of the car, loss of power and it felt like it was going to shut down.I would stop and then push the gas to go and it was fine. This continued to happen intermittantly ever since I have continued over the yrs telling the service department of the issue but they could never replicate the problem.they tried a few things like a computer update/reboot.the issue was a little less frequent but it still continued. Over the years several family members witnessed this and were very concerned! recently 08/7/2020 we were driving interstate 70 in md, considerable traffic, and numerous tractor trailors all traveling at high speeds! all of a sudden there was a consistant knocking sound even more intense than the ones I had heard over the years since buying the car.the front of the car was shacking and loosing power! my husband was driving in the left lane and struggled to get it to the shoulder where the engine still making the loud knocking sound completely shut down.there was a tractor trailor behind us when we got to the right lane and if it had died then we would have been killed! standed for 40 minutes in a dangerous location! it was towed to a Hyundai dealer in hagerstown md. When they tried to turn it on there was smoke and they were quick to prevent it from catching fire. We were told it exploded, a bearing broke off hit the piston creating a hole in the engine and there were metal shavings in oil pan. We are the orig owners and have kept up maintenance at our dealership, it has 108K miles on it, a comprehensive ext warrentee but they will only put in a 77K miles used engine.could have the same issues and may not be safe. Numerous complaints with the 2013 Tucson 2.4L engine.other yrs that have the same engine have recals, inexcusable 2013 is not included!
June 25, 2020 I took my car to john amato to have a repair done because of the engine light was on they placed it O N the machine for diagnostic testing and stated that it was the in take manifold for 421crh 1 they replace the part metaphor intake manifold runner perform they replace the part they said the car was ok August eighth 2020 my car stopped running as I was driving down the street and made a lot of noise. There was no warning no lights came on the car just stopped I had to have it towed by a tow truck and now the engine is completely done no engine light came on or anything I thought this was a good car when I bought
I would like to know why the 2013 Hyundai Tucson were not in the recall for the engine failure. Complaints on engine seizing up is the same as 2014 and 2015 same engine I wouldn't complain but just happen to me 7/11/2020 driving down highway engine seized up and looks like am stuck with it just doesn't make any sense to sit here and think about I don't have a vehicle and what happened was no fault of mine its just crazy how no one will take responsibility and fix it.
Traveling down highway vehicle made loud noise pulled over and turned vehicle off waited 10 to 20 minutes tried to start vehicle and it made loud noise again and shut down would not stay running.
Vehicle was operating normally when all of a sudden the engine lost power. Rpms went to 0. could not accelerate anymore and had to coast off the road to get out off traffic. Vehicle turned off and would not restart. Hyundai dealership says the vehicles engine has locked up and needs to be replaced. Vehicle only has 77946 miles. Has had no previous problems. Just bought the vehicle. We have only had it a week and half. Car had to be towed back to dealership. This could have caused a serious or deadly accident if this happened in a busy highway or in heavy traffic.
The contact owns a 2013 Hyundai Tucson. The contact stated that while driving at an unknown speed, the vehicle stalled with the check engine and oil pressure warning lights illuminated. The vehicle was towed to the residence. The contact, an independent mechanic, diagnosed the vehicle with a #3 piston connecting rod cylinder bolt detached which caused the piston to loosen. The contact also stated that there was an engine oil leak. The vehicle was not repaired. Neither the dealer nor the manufacturer were notified of the failures. The failure mileage was approximately 88,000.
On June 13, 2017, the engine in the Tucson completely shut down while driving down the interstate at rush hour. The vehicle would not start and had to be towed to a local repair shop. The repair shop inspected the vehicle and found that the engine had blown a hole in it due to no fault of the owner and would need a complete rebuild. In my research I contacted both vandergriff Hyundai and Hyundai motors America since the event that caused my vehicle engine to blow was a manufactures defect. During my research I found that the engine in my vehicle was the same engine put into several models of Hyundai vehicles. This specific engine model was also involved in a class action law suit regarding the 2011-2013 Hyundai models. In April 2019 a recall of the oil pan and seal was issued. The vehicle recall replacement was done and a claim for reimbursement for the engine was sent to Hyundai. All documents requested were furnished and after 3 case managers were assigned I have been informed that the claim has gone to upper management A/K/a wait until the statute runs. As a consumer I feel I have been given the runaround and still am not reimbursed for an engine. I need help!!!
I financed this vehicle on 12/22/19, I started to notice a loud ticking noise coming from the engine shortly after purchase date. Brought it in to dealership, was told it was a vacuum loose, they tightened it and said it should be good. Still heard the ticking just not as loud. I still have continued to hear the ticking, brought it in today and was told by one person who didnt actually inspect the vehicle that it was a purge valve and its normal for this car and age.. was told by the mechanic at the Hyundai dealership located on ocala fl, (and with a straight no emotion face) "there's no metal touching" asked to be provided proof that nothing came up in his computer, and said they didnt have the correct diagnosing equipment for this specific car. Showed the sales manager a video so she could hear the noise and even she said herself that was not normal. They decided to keep the car overnight. Not sure what will come from this and do not know if this is related but according to google, these tuscon's are known for the "tick of death" which means shortly after, the engine fails...
After returning to the dealer for a recall notice, 4 days later turning into a fueling station engine stalled and siezed. Vehicle never had an issue prior to recall performance being completed. Oh and recall notice stated the exact issue it was to prevent engine from stalling and seizing. Luckily no one was injured.
The contact's son-in-law owns a 2013 Hyundai Tucson. While the son-in-law was driving approximately 70 mph, the vehicle began to lose power and oil was leaking from the engine. The contact was unaware if any warning indicators were illuminated prior to the failure. The vehicle was taken to Hyundai of greeley (4533 w 29th St, greeley, co 80634, 970-330-3801) where it was diagnosed and the engine leak was repaired. Days later, the same failures recurred. The vehicle was towed to an independent mechanic. The manufacturer was notified by the mechanic and the mechanic was informed that the vehicle was not under warranty and there were no active recalls. The contact associated the failures with NHTSA campaign number: 19V063000 (engine and engine cooling). The vehicle was not repaired. The failure mileage was 140,000.
A D V E R T I S E M E N T S
- Sobieski, WI, USA