This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Driving on a busy street the car suddenly started to show a Hibrid system warning safety stop and do not drive and then the car slowed down on traffic scary situation since it was a busy road then another car pulled up and two guys help get it out of the road since the car would not start again. Our safety was at risk on the middle of the road and could possibly caused an accident. The problem still persist I towed it to the dealer and paid for a diagnostic wich the dealer took a month to return the car back to me and they did two recalls but never performed a diagnostic on the car and instead they just called the tech line and gave me a $6000 estimate for a hi voltage battery replacement.
While driving on the 91 freeway in the Fasttrack lanes, this warning displayed on the dashboard: "Hybrid System Warning! Safely Stop and Do Not Drive." The Fasttrack lanes are on 91 freeway are cordoned off, so there is no way to get out for 10 miles. We had to continue driving, but the car started losing power after 2-3 miles and began stalling. It was an extremely dangerous situation. We were very fortunate to find a construction zone that allowed us to pull the car into a safe spot. Once the car was stopped, it would not start and had to be towed to the dealer (Cardinal Way Hyundai in Corona, CA) on May 8. The dealer ran diagnostics and sent the codes to Hyundai tech center. The tech center advised the dealer to update the system software. After updating the software the dealer returned the car to me on May 9. Previously, on Aug 17, 2020, I had the same warning light -??Hybrid System Warning!...-?? while driving on the highway. I was able to take an exit and park the car safely. I had to get it towed to the same dealer. The dealer reported that the diagnostic -??measured resistance at safety plug. Found open circuit. Replaced safety plug.-?? The car was fixed and returned to me on the same day. It is completely unacceptable to have a car shut down without any warning in the middle of the freeway. If we had stopped in the middle of the freeway, it would have resulted in a very bad accident and could have resulted in loss of life. The tow truck driver told us that he has towed many Hyundai or Kia hybrid cars with similar issues. This problem seems to be a systematic and Hyundai should be subject to recall these cars to fix this dangerous problem. Hyundai needs to make sure that the car owner is provided sufficient warning of any impending problems with the hybrid system. Furthermore, the onboard communication system in the Sonata hybrid is outdated and does not work, so no diagnostic reports are generated. Hyundai needs to provide free replacement of the comm system.
after taking my 2015 sonata eco to the dealership for campaign 993; campaign 210; and, campaign tww 15-17 I have experienced the following issues: RIGHT TURN SIGNAL STOPPED WORKING ALARM GOES OFF 5 MINUTES AFTER LOCKING THE VEHICLE DASH INDICATES MY REAR DRIVER SIDE DOOR IS AJAR WHEN IT IS LOCKED Prior to having the service done my vehicle did not have any of this issues. RUSNAK Hyundai Inland Empire has not been helpful in resolving these issues. I am being asked to pay to diagnose the issues that were not present prior to the software updates.
My car was stolen 1week after the recall was performed that was supposed to immobilized the engine. The recall did nothing and now I'm left with the aftermath.
- Alton, IL, USA
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In September 2022, we noticed a noise coming from under the car hood. Sounded like a thump as we accelerated. We took it to the Hyundai-??s service department and was told that they couldn-??t hear anything or find a problem. They changed my oil. We continued to hear a noise but thought it wasn-??t a concern. In February, a fairly new tire went flat and we returned to the Hyundai service department. I received a call later and was told that they could hear a noise and they checked, and my oil was extremely low. They topped it off and told me to return in a thousand miles to see if it was still burning oil. If it was burning significant oil at that point, they would seal it and begin the Hyundai oil consumption test. At about 600 miles, I could smell a strong plastic burning odor and we checked the dip stick and the oil was barely detectable. We called Hyundai and was told there was nothing they could do and we have to go the full thousand miles to determine if we qualify for the test. We are concerned are engine is going to stall, burn up or catch fire in our garage. They told us, we couldn-??t get are car in to be looked at until the end of March. After doing some research, I am aware that there is a current class action lawsuit against Hyundai for this issue.
I have been keeping up with regular repairs and oil changes on my vehicle; so I was surprised when the oil light flashed once or twice in the past week, specifically when I took a turn tightly. The oil was low when I checked it so I added a quart and didn't think much of it except "I should get into a shop soon and have that checked out." Two days later, my RPMs red-lined past 6-7k and the car was revving up but was not accelerating at all. I pulled over and checked the engine again and without showing any kind of leaks (no spots in my driveway/parkingspot) the engine had consumed the oil I added and then some. Moreover, the problem with the engine revving up but not accelerating was not fixed when I added the oil. It could have been very dangerous if I were on the highway and was not able to accelerate for any reason that could put myself or my family at risk. Now, the car CAN reach speeds of 75+ miles per hour on the highway, but only after a LONG period of acceleration and seems to be burning oil VERY regularly. I've grown very concerned about catastrophic engine failure on the highway.
My 2015 Hyundai Sonata Sport 2.4L is burning through oil like crazy and has been for a while now and I had no Idea. I get oil changes like I am suppose to do per the sticker and miles. Recently I drove about 4 hours away from home and I smelled burning but I had just got my breaks done and a oil change so I assumed it was the breaks. I got back home and still smelled the smell took it to the shop and they told me it was bone dry with NO oil at all. I was not at my mileage from the sticker so it wasn't time for me to get another oil change. They then told me these cars burns oil like crazy but that was the fist time anyone told me this and I have never had this issue ( I've had the car since Jan 2020 with no issues) They put more oil in it and told me to come back when it reaches the mileage. I went back to get my oil change and once again it was BARE!!!!!! They did the oil change and 2 weeks later I started my car and white smoke came from the engine part under the hood through my exhaust pipe AND my VENTS!! It was so much smoke I was afraid a fire was going to start!!! I lost a day at work and my daughter missed a day at school. Turns out I have a oil leak and I need my Valve seal cover gasket replaced. Not once did my oil light come on and TWICE my car had been completely out of oil! I am going to get my engine checked because who knows if it has done any damage (hopefully none). My car has never overheated or my check engine light has never came on. I see there a recall for this exact situation but the years covered was from 2008 or something until 2014 and I have a 2015! This is clearly a ongoing problem with Hyundai and something needs to be done. This is not a sweep under the rug issue. Its literally ruining peoples cars and we are left to fend for ourselves. Something or someone needs to advocate for the customer because the company clearly is not listening to complaints.
Our 2015 Hyundai Sonata has made a clunking sound when accelerating or slowing down. We took our car to Brandon Hyundai and explained the problem. They had our car for 1 day and said a motor mount and a transmission mount were faulty. They said they did the repairs and that it was covered by warranty. Within a few days the car was making the same sound and we returned it to Hyundai. The next day the car repair was "completed". Again they said it was a motor mount and it was repaired at no expense since it was covered by warranty. The noise returned and we will schedule another appointment to hopefully fix the problem. Our Sonata has 97000 miles on it and we think Brandon Hyundai may be stalling until the warranty runs out. Our family has bought 5 new Hyundai's in the last 10 years and have been very pleased with the cars. I don't blame the vehicle, just the dealer's service department. RVE
Alternator tensioner bracket broke, causing the alternator to hang loosely, which caused the car to gradually lose electrical power to all accessories and safety equipment due to the serpentine belt being loose from the broken bracket. During traveling immediately before failure, the battery warning light illuminated on the dash panel, going on and off intermittently. Thereafter, I began losing control of all my electrical safety features, including power steering, blind spot detection, lane departure warning, forward collision warning system, and eventually power to my entire vehicle as the battery was drained of all charge. At the time of events, my family of 4, including a 2 year old and a 10 week old, were all occupants of the vehicle. With the power of the vehicle declining, the power steering was activating/deactivating intermittently causing the car to jerk one way or the other unexpectedly. Had we remained traveling on the highway at highway speeds, our safety would have been greatly compromised from the unexpected power failure to all electrical safety features. The vehicle and fractured tensioner bracket have not been inspected or confirmed by dealer or independent service provider as the vehicle is not drivable. The broken tensioner bracket is apparent and indisputable.
I had 26,661 miles on my vehicle and took it to V-Tech Auto (Lake Forest, Ca) for brake service on 12/11/21 when I was told by the Manager Adele that my front axle was leaking grease and needed to be replaced. My wife-??s vehicle (same 2015 Hyundai Sonata SE with 54k miles) was found to have the exact same issue by another repair shop Pep Boys in Lake Forest, CA on 10/23/22 (reported today, please see her complaint Vin# 5NPE24AF7FH18963). Adele from V-Tech stated that my front axle (CV Axle) needs to be replaced because it is leaking grease. I called to Hyundai Motor America this week because we have had in the past several other vehicles varying makes (Honda, Toyota, and Mazda) but never in hundreds of thousands of miles driven was such a repair ever needed. Now both of our vehicles with exceptionally low mileage need to have the front axles replaced. The Supervisor Justin (Hyundai Motor America, Fountain Valley, CA) on 11/2/22 gave me a case number 20531055 and stated that I will receive a call back from a case manager, today (11/4/22) I received the called back from a case manager Cierra. Her position is the same as the first phone call to their customer service a couple days earlier, is that we pay for the diagnostic (*$179) and repair (*$1140 each vehicle, diagnostic deducted if work is done there) at only a Hyundai Dealership and maybe after the fact they will make a -??Good Will Reimbursement-??, but they will not approve that beforehand and may not approve it at all thereafter. Though there is a 5-year warranty or 60K whichever comes first, these repairs are not covered because 5 years has elapsed though under the 60k mileage, nor is it covered under their extended 10-year warranty. The estimate for their work was provided over the phone by *Tuttle Click Hyundai of Irvine (Irvine, Ca), their repair however is for a remanufactured part (Pep Boys is for a new) about $400 more per vehicle. We shouldn't have to pay for manufacturer's defects.
I have approximately 54k on my vehicle and took it to Pep Boys (Lake Forest, Ca) last week for oil change. They state that my front axle (CV Axle) needs to be replaced because it is leaking grease. They state their replacement is a brand-new part. Less than a year ago my husband took his car to V-Tech Automotive who cited the same repair for his vehicle, the same year, make, and model (2015 Hyundai Sonata SE, Vin# 5NPE24AF6FH205523), at that time his vehicle had only 26,661 miles. My husband called to Hyundai Motor America this week because we have had in the past several other vehicles varying makes (Honda, Toyota, and Mazda) but never in hundreds of thousands of miles driven was such a repair ever needed. Now both of our vehicles with exceptionally low mileage both need to have the front axles replaced. The Supervisor Justin (Hyundai Motor America, Fountain Valley, CA) on 11/2/22 gave him a case number 20531055 and stated that he will receive a call back from a case manager, today (11/4/22) he received the called back from a case manager Cierra. Her position is the same as the first phone call to their customer service a couple days earlier, is that we pay for the diagnostic ($179) and repair ($1140 each vehicle, diagnostic deducted if work is done there) at only a Hyundai Dealership and maybe after the fact they will make a -??Good Will Reimbursement-??, but they will not approve that beforehand and may not approve it at all. Though there is a 5-year warranty or 60K whichever comes first, these repairs are not covered because 5 years has elapsed though under the 60k mileage, nor is it covered under their extended 10-year warranty. The estimate for their work was provided over the phone by Tuttle Click Irvine (Irvine, Ca), their repair however is for a remanufactured part (Pep Boys is for a new) about $400 more per vehicle. We are not inclined to pay exorbitant pricing or at all for design defects.
My battery, oil and check engine light came on. The car would not start, took it to the dealer they had my car 3 weeks and they said they couldn-??t pull any codes because it started up. However, they did charge the battery. I drove the car a few day and the same thing Happened where the same codes came on and car wouldn-??t start. I had to find a ride to work and when I got home and started the car it started right up. I have also read plenty of reviews claiming this same things has happened to them.
on aug 18 i was driving on the interstate at 80 mph, suddenly i could no use my gas pedal it lost power, the engine and oil flashed lucky i was able to get my car pulled over out of harms way and called a tow truck, i had it towed to my nearest Hyundai dealership, on september 22 my car was denied for engine replacement due to me being the second owner, i've only had this car a year, i would like to warn any one with a Hyundai to take caution because their is no warning signs until it happening.
The issue is with the hybrid system, which malfunctioned and apparently ruined the rest of the car. The damaged components are adding up to over 75% of the car's value. The vehicle slowed and stopped suddenly on a busy road when the issue started. Currently, it has been inspected by two different shops and they have both given me the same diagnosis.
I would like to start by saying I love my Hyundai. I love the way it drives. It is a 2015 Hyundai Sonata Limited, my only means of transportation. My main concern is my vehicle was made without an engine immobilizer which makes it very easy for thieves to steal my car, by removing part of the steering column and using a USB charging cable. And to add to this problem, if a thief was to break a window to gain entry in the vehicle, the window is not part of the car-??s alarm system. I am aware of a lot of Hyundai vehicles being stolen due to this problem. On or about 08/16/2022, I contacted Hyundai Customer Care Main Office and the gentleman I addressed this problem to said Hyundai was supposed to be making a kit available for purchase in October 2022, with a price range of $100+ through $200+. I am upset because 1) I don-??t feel like I should have to purchase this kit out of my pocket because it is not my fault Hyundai made my car this way and I wasn-??t aware of this at the time of purchase and 2) I work a $10 an hour job and cannot afford this kind of purchase. I feel like Hyundai should foot the bill for this kit. I work in an area where car break-ins happen fairly often. Car break-ins happen a lot in the Fayettville NC area. I am very concerned and pray and trust Hyundai will address my concerns and will work toward a resolution for me and other Hyundai owners. Please let me know what Hyundai can do about this. Thank you in advance for taking care of this matter! Sincerely, Virginia Phelps
2 recalls were found on my car and a service campaign. After taking my car to a couple auto shops, within 2 years my car has had the same repair issue involving P010 & P011 codes. After researching and finding there was a service campaign and 2 recalls, I decided to take my car to the dealership due to address the recalls. I took my car in on 8/1 and had a full inspection done on my car. Outside of the normal wear & tear, I was advised that the ECVVT cap was installed incorrectly, that it was leaking oil. I was told that cleaning the oil & reinstalling the cap would correct the problem, it didn-??t and I-??m out of additional money ($562) and the problem is reoccurring. I-??ve called several times recently, as well as one of my mechanics, hadn-??t received a return call not until I filed a BBB complaint. It seems they are not honoring or even considering the service campaign (ECVVT Seating issue) and it is my belief, will continue to send me in circles to pay more money. A full inspection was done on my car, wasn-??t nothing major but my engine light came back on in route home. I called the advisor and he couldn-??t give me a definitive response as to when I could bring my car back & get it checked again. I wanted another appointment time so that I wouldn-??t be inconvenienced by sitting at the dealership all day until they decided to check or get to my car again. It took me almost a month to get the 8/1/22 appointment. The staff I spoke with has tried to convince me that the issue with my car has nothing to do with the recalls or the ECVVT service campaign, I disagree especially experiencing the repeated P010 & P011 codes. One of the recalls also was for the ECM.
My car was a 2015 Hyundai Sonata that was stolen off a well lit street in Milwaukee two days ago. The car was locked with the alarm activated. I feel violated and my safety was at risk and the company knows about the safety issues of these cars and have done nothing about it.
Vehicle suddenly lost power while in operation. Vehicle was in motion approaching an intersection. When left turn indicator was activated, all lights on the instrument panel illuminated, the engine shut off, and power steering was lost all while the Vehicle was in motion approaching a intersection with stop sign. Vehicle was able to stop before entering the intersection, but would not start again and we were stranded in the middle of the road. Electrical systems appeared to be working. Battery and alternator are functioning normally. After Vehicle sat for 20min, it then was able to start and moved out of the road to a safe location. Vehicle was towed to mechanic that confirmed Battery health and alternator functioning. Vehicle was then taken to dealership for recall 210 safety repair. Dealership service unable to determine cause for loss of power while Vehicle in operation. No explanation, offer of additional service, or remedy has been offered despite requests. I do not feel it is safe to operate this vehicle in the absence of information related to the sudden loss of power during normal operation. Had this occurred in another setting with more traffic or less room for safely coasting to a stop, serious injury or worse could have resulted. The vehicle is still eligible for the 10yr 100k mile powertrain warranty and I am the original owner. We do not feel we can safely operate this vehicle and need guidance on how to proceed with pursuing a remedy to the situation from the vehicle manufacturer.
A D V E R T I S E M E N T S
- Phoenix , AZ, USA