This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
On Friday 4/26/19, I was driving along the highway and all of a sudden there was a jerking movement, all error lights came on to the dashboard, and lots of smoke out the back underneath the car. I immediately pulled over to the side of the highway and a gentleman saw what happened said to shut off the engine that there was fire. I got out and noticed all of the oil draining from the engine and liquid dripping and sparking upon reaching the ground. There was a bolt found on the flatbed tow truck which was determined to be a bolt for a piston rod that shot through the block and oil pan. There was a catastrophic failure to the engine.
In February 2019 while driving down a highway with 5 occupants in the car, I was flagged down by another driver who noticed sparks coming from under my vehicle. I pulled over and immediately the car shut down. It was towed and later determined that the engine had blown at 88,000 miles. Even though the vehicle gave no prior indication of loss of oil pressure or any issues with the status of the engine, the Hyundai warranty group turned down the claim stating that maintenance level was not followed to their specifications. I noticed that Hyundai has experienced similar issues with several other recalled engines in their product group. I have spoken numerous times to both Hyundai and the dealer to work out a compromise to repair the vehicle without any support from either. I have owned vehicles for over 40 years, with my last one reaching over 250K miles and have never had a engine blow. I can't believe this is an acceptable situation for both the overall safety or performance of Hyundai products.
The contact owns a 2014 Hyundai Santa Fe. While driving 65 mph, the contact detected a burning odor coming from the vehicle. Also, while the vehicle was stationery, the contact heard an abnormal noise. The vehicle was taken to an independent mechanic where the contact was informed that the engine failed. The vehicle was taken to Hyundai of kennesaw (2878 barrett lakes blvd, kennesaw, ga 30144, (678) 809-6990) where it was diagnosed that part of the timing belt caused the engine to malfunction. The vehicle was not repaired. The manufacturer was made aware of the failure and provided a case number. The failure mileage was 83,000.
While driving engine failed, unable to accelerate and lights on dash board lighting up. Car stopped and put in park, turned off. Tried to restart and car would not start.
The contact owns a 2014 Hyundai Santa Fe. While operating the vehicle, a knocking noise was heard coming from the engine. The vehicle was taken to Suburban Hyundai (1814 maple lawn, troy, Michigan) where it was diagnosed that the engine was faulty and needed to be replaced. The vehicle was not repaired. The contact indicated that the vehicle was previously repaired per NHTSA campaign number: 17V226000 (engine) in 2017, but the failure persisted. In addition the contact stated that the gear shifter became stuck and was very difficult to switch from the park position. The failure would normally occur when the vehicle was not driven for several days. The failure was not diagnosed or repaired. The manufacturer was not notified of the failures. The failure mileage was 60,000.
- Rodchester Hills, MI, USA
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The contact owns a 2014 Hyundai Santa Fe. While driving 65 mph, the contact heard a knocking and pinging noise. The contact pulled over, turned off the vehicle, restarted it, and the noises continued while driving 65 mph. The vehicle lost power and the check engine indicator illuminated. The vehicle was towed to rockland Hyundai (55 NY-303, West nyack, NY 10994, (845) 402-8623) where metal shavings were found in the oil pan. The dealer stated that there was no recall, but were reviewing all maintenance records to see if they would repair the vehicle via the current warranty. The manufacturer was contacted and referred the contact back to the dealer. The failure mileage was 78,000.
At approximately 83,000 miles the engine seized with virtually no warning while it was in motion on a city street. Vehical was delivered to Hyundai dealership for repair
The contact owns a 2014 Hyundai Santa Fe. The contact stated that the vehicle suddenly lost power and there was a drastic reduction in speed to the point that the vehicle could stall. The vehicle was included in NHTSA campaign number: 17V226000 (engine and engine cooling). The dealer (sacramento Hyundai, 6250 florin rd, sacramento, ca 95823, 916-427-1234) indicated that they performed the recall repair, but the engine seized shortly afterwards. The vehicle was unable to be driven and the dealer refused to repair the vehicle again. The dealer also indicated that the vehicle was out of warranty. The contact explained to the dealer that the replacement part for the recall failed; therefore, she should not be responsible for replacing the engine. The manufacturer was notified of the failure and the contact was awaiting their response. The approximate failure mileage was 101,000. The VIN was not available.
The head gasket blew at ~91,000 miles. It had a dragging/sputtering sensation in idle and then began making a loud noise as I was driving. Dealer replaced the short block and said they rebuilt the rest of the engine because the long block (they admitted that the entire engine needed replacing) was on back order for 2 months. It was covered by the 100,000 warranty. As it stood, the short block took a month to get in. Four months and ~8,000 miles later, the car again had issues. Initially it was thought to be in the engine, and I was told I needed a new engine again. Then they said it was the cooling gasket. Finally they said the coolant system (which connects to the engine) was warped and also needed replacing. They claimed it was no longer under warranty but replaced it anyway in good will. I maintained it was connected to the earlier repair caused by the engine malfunction. On my receipt at pick-up, it said the cooling hoses were soft and would need replacing asap, but no one mentioned it to me nor offered to fix it (me paying or not). I read it several hours later after I'd left. I'm over 100,000 miles now and hearing new noises. I'm holding my breath until I can take it in to be checked.
As I was driving, the engine locked up in the middle of the road. This also caused the starter to go bad. Car is in the process of being fixed can upload report at a later date.
The contact owns a 2014 Hyundai Santa Fe. While driving and approaching a stop light and while depressing the brake pedal to come to a stop, the vehicle shook violently and stalled without warning. The failure recurred four times when coming to a stop. After each failure, the vehicle was taken to universal Hyundai (12801 S orange blossom trail, orlando, fl 32837, (321) 418-6386), but was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 95,000.
While returning from vacation on July 17, 2018, traveling on the New Jersey turnpike from boston, MA to arnold, md, after approximately traveling for 4 hours, with a stop 1 hour prior to a rest area, we took exit 7A to proceed onto I-295 and the car suddenly lost all power. Pulled over to the side, opened hood, smoke and flames coming from the engine with no warning. Vehicle burned and exploded prior to the fire department arriving. Vehicle is totally gone and there is a metal shell, the entire car was in flames and burned up. This happened very quickly with no warning. Car had approximately 61,000 miles, extended warranty, and all required maintenance had been perform by the local Hyundai dealer in annapolis, md.
Driving down the expressway and car just kept getting slower and slower and I pulled off the expressway and it came to a stop and stalled out.none of the oil or heat lights came on while driving or when it stopped. Hyundai said the engine seized up.
Vehicle stalls while sitting idling waiting at stop lights problem is intermittent and unpredictable. Engine shutters while idling as well. Vehicle loses ability to accelerate when this occurs requiring the driver to put the vehicle in park, turn the engine off, then restart the vehicle. Safety hazard in busy traffic. Additional issues with slippage sounds from the axels when turning corners. Problem may be linked to other open recalls involving manufacturer reported machine errors during the manufacturing process that causes premature bearing wear within the engine. The noted safety risk on other VIN numbered models within the same class is that it may cause the vehicle to stall, increasing the risk of a crash. This vehichle was just purchased from carmax Virginia three days ago. Issue was not obvious at the time of purchase. There were no open recalls for this VIN number at the time sale was made, but issue is quite present at 50,000 miles and I have contacted carmax to inform them of the issue. This particular problem seems consistent with all models of Hyundai manufactured around 2014. A national recall of the entire line should be considered to alert consumers and avoid unwanted purchases and or damaging accidents.
When making a left turn from a stop or rolling stop and you press hard on the accelerator the engine does not rev up and the hesitation of a second or two can leave you stranded in a lane of traffic.
The contact owns a 2014 Hyundai Santa Fe. While driving 30 mph, the contact heard an abnormal clicking noise from the engine and the vehicle stalled without warning. The vehicle was unable to be restarted. The contact received notification of NHTSA campaign number: 17V226000 (engine). The parts to do the repair were unavailable. The vehicle was towed to the local dealer (delaney Hyundai located at 125 lenz rd, Indiana, pa 15701). The dealer attempted to contact the manufacturer for parts and was made aware that there was no remedy at the time. The manufacturer informed the contact that his case was assigned to a case worker under case number: 10324301. The contact was informed that the case worker would call him. The failure mileage was approximately 32,000.
The contact owns a 2014 Hyundai sante fe. The contact stated that while driving, the engine stalled without warning. The contact called the local garden grove dealer located at 9898 trask ave, garden grove, ca 92844 and phone number: 714-786-6310 where it was informed that the recall remedy parts were on back order. The vehicle was not diagnosed or repaired. The contact was able to avoid a crash due to the failure. The manufacturer was not notified of the failure. The failure mileage was 34,000. Parts distribution disconnect.
My car engine check light went on over the past months more than 7 times, everytime the dealer tells me that they couldnt find anything wrong with the car, I beleive that they failed to fix the car and today I received a recall notice from Hyundai stating that they found a defect related to the engine. Today the check engine light went on again.
The contact owns a 2014 Hyundai Santa Fe. While attempting to accelerate from an idle position, the vehicle suddenly hesitated and nearly stalled before operating normally. The cause of the failure was not diagnosed. The vehicle was not repaired. The local dealer and manufacturer were not notified of the failure. The failure mileage was 31,000.
A D V E R T I S E M E N T S
- Tamarac, FL, USA