This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
While driving my car the sunroof randomly shattered. It sounded like it had exploded. The shade was closed so I was protected from the glass. There were no other cars around or hazards overhead. It was 100F outside and the AC was running in the car. Other owners of this model are seeing similar issues. https://www.palisadeforum.com/threads/sunroof-shattered.900/
This is health concern and I have felt that my bronchial tubes are getting hot and eyes/throat/nose pain after 15 minute driving, then the pain keeps going on for while even after driving. I suspect toxic degassing from seats or interior materials in vehicle, or comes from engine room. This degassing might have been gradually decreased since purchasing this Palisade in April, 2021, however, I am still suffering from respiratory pain when I drive this vehicle. Hyundai Service Center inspected this Palisade and they told me toxic gas comes from headrests, and offered me to replace headrests. They said a thousands of people complained about this issue already. However, I don't think the toxic gas is from only headrest, but also from the others. They cleaned the headrests, but nothing changed. I conducted inspections personally as follows. 1. Tested indoor air quality in the vehicle by using a sensor from Winix 5500-2 Air Purifier without running engine and with closed all doors/windows/vent. 2. Tested indoor air quality in the vehicle for 10 minutes by using Gray Wolf AdvancedSense Pro with multiple DirectSense probes and with closed all doors/windows/vent and running a fan (indoor air circulation) The result from a sensor of Winix 5500-2 Air Purifier showed "Bad air quality" at the test number 1 regardless headrests (without headrests). The result from Gray Wolf AdvancedSense Pro showed HCN 120.0 micron g/m3, TVOC 1200 ppb, and SO2 0.2 ppm. I believe those values would be increased if measurement time increase. There is no warning lamps, messages or other symptoms of the problem prior to the issue when they first appear. Every day, I drive this Palisade and I feel pain and hot on my respiratory, even it keeps going on by next day morning. My primary doctor recommended me to report this case to EPA or NHTSA.
Another windshield complaint - we got a mosquito size chip in the windshield right after we bought it. It has not spread. However now all of a sudden under no known rocks hitting it - the lower passenger side now has a crack that has spread across the windshield. We have never had this issue with past vehicles. Hoping the replacement isn't the same. I do think the glass has some compromise in it and after reading the issues others have had am convinced.
After having my 2021 Palisade with only 3,000 miles, a small crack formed on the base of the wind shield. This crack quickly spread across the the bottom of the windshield in less than a months time. The glass appears to be fragile and thin. I can even feel the glassed raised when rubbing the crack, which seems to be more unsafe than a normal glass crack. The issue was reported to the dealer but they were not able to schedule to replace for several months.The dealer did not cover the windshield even on a new vehicle. The windshield was inspected by insurance. Total replacement is $1600 because of calibration.
- Rockwall, TX, USA
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From driver: "While traveling westbound on John Lynch St, I approached the left turn lane heading southbound on Valley St. I engaged the brakes and began navigating the left turn at approx. 30 MPH. While turning, the vehicle's "Lane Assist" engaged preventing me from completing the turn. Halfway into the turn, the vehicle continued westbound, hopped the curb, and collided with a stationary road sign that was not in use. I continued through the intersection and pulled off the roadway." Follow-on questions: 1) How fast was the customer traveling when they were actively turning? A. 30 MPH, which I am assuming was the approach speed. To the best of the vehicle operator's recollection, the approach speed was appropriately 40-45 MPH, with an active turn speed of 30 MPH. 2) What was the recent usage of the vehicle before the incident" Was it used that day? How long had the vehicle been driving before the incident" A. The vehicle was driven, by the same driver, approximately 12 miles to work the morning of the accident. Prior to the accident, the vehicle was driven around the same city as the accident for approximately two hours. 3) Did any vehicle operator notice anything wrong or unusual about the vehicle prior to the incident? A. Vehicle operator observed that the Lane Assist Dash Board Icon was blinking on and off throughout the course of a few hours prior to the accident. Vehicle operator attempted to disable the Lane Assist feature by both pressing and holding the Lane Assist Button located inside of the vehicle. 4) Any after-market equipment installed? A. Vehicle was equipped with both Law Enforcement Lights and Law Enforcement Siren. 5) Any upfits? A. The vehicle did not have up-fits. 6) Will the customer agency consent to the OEM (or NHTSA) retrieving information from the vehicle's Event Data Recorder? A. Yes.
Front Windshield cracked on the top right corner. The car has been sitting in my driveway since purchased in January 2021 with only 3250 miles so far. I contract Hyundai and they asked to take it to the dealership however nothing was done to fix it since the crack was larger than six inches. I was given a quote to replace a windshield for nearly $1500. Windshield cracking is an issue with Palisade as there are many people reporting the same issues where the Palisade windshield has cracked even from a small chip. It seems all of the people complaining on the internet are complaining about the same location being cracked on the windshield and then spreading. something needs to be done to fix it.
My grandson {3 year old) went from back seat to front seat while the subject vehicle was parked in the driveway. Barely hit the front windshield (no whimper not even a bruise). The windshield spiderwebbed in a huge pattern on the right side. Hyundai Palisades has several lawsuits pending this windshield substandard spiderwebbing due to soft blows! Hyundai says they have no replacement windshields available" This presents a very dangerous situation as we two grandchildren in this vehicle. Forget about insurance deductibles we need this windshield replaced ASAP! Can you help" Thank you Grandpa Nick Antonecchia
Oxygen depleting Lighter Than Air TOXIC gasses within the vehicle causing anoxia among inhabitants. This problem has been noted consistently on Hyundai web sites with no response. This problem becomes more dangerous with weather conditions and closed environment within the vehicle. It is not just the Smell, but the Oxygen Depleting gasses emitted by whatever is causing the occurrence. Most own ers complain about the Smell, but the smell is directly related to the Intoxicating & probably deadly carcinogenic funes. Thank you for your time.
I was turning out of a fairly quiet street and onto another road and I heard o crack and looked around my rear view mirror and saw my windshield crack. Nothing hit it it just cracked. I live in hot south Florida and the ac was on. But I have no idea why it spontaneously cracked.
Windshield glass cracked in two different locations. One caused by a small pebble and the second looks to have cracked on its own. Vehicle only 6 months owned.
When i was driving suddenly the Sunroof glass bursted and shattered in to pieces. There was nothing fell on to it as i was driving in the middle lane of freeway. I just heard a huge noise like shotgun fired and found out that the glass is shattered. I called dealer to review and find out what can be done. I have been asked to show up to dealerships next week. I have read lot of blogs and forums and found this is a common issue with Hyundai and they are not yet able to fix it. Many owners of Palisades reported this issue as well.
The infotainment system that is included with the SEL model constantly disconnects from your cell phone. We did not know prior to buying this model that Hyundai had changed their vehicle packages so that the midrange does not have options for navigation or xm radio. This becomes a safety issue because instead of having my attention on the road as I should, I am attempting to reconnect my phone to use maps, and sometimes to fix the music, taking my attention off the road. I set everything up in my car prior to driving and yet the constant in and out of the connection causes me to readjust while driving. On long drives, navigation is essential to make it to the destination. Music is not an essential but it is extremely helpful to pass the time and also helps to curb the tiredness that comes with long drives. This issue may not be the worst possible issue to have but I can see it causing accidents, which is why I decided to report it. For people that do everything they can to set things up prior to driving it is very frustrating and dangerous to have to adjust the infotainment multiple times, even in short 20 minute drives, and not have their full attention on the road where it should be.
Small chip in windshield grew into several large cracks in a very short amount of time. Based on research, many Palisade owners have been experiencing the same issue.
The air conditioner stopped working. The air was not cold at all and a I heard a noise like gas slipping away was very obvious. I had to turn it off because was afraid could be dangerous gas and no sense in leaving the ac on if wasn't working. I was driving the vehicle in a trip of 2 hours in a highway and the service personnel that checked the vehicle told me that something hit the condenser. He shows us the damage and we realized that the grill has big holes and no real protection to the condenser. Any rock can break the condenser. The dealer said they are not responsible for this when is obviously a bad design. The way the grill is designed is going to permit that the condenser breaks or suffer damages all the time.
The wireless car play constantly loses signal as shown in the photo. There are several forums out there with the same problem and every dealership claims there's no issues. I could provide tons of people with the same issues. The safety risk is if you are using the apple car play for navigation, every few minutes the service drops and you have to touch the screen a few times to bring it back up. Wireless apple car play is a new feature that isn't working properly.
The apple carplay consistently disconnects and gives an error on the screen. This happen a lot while waze. It is very distracting & annoying. It disconnected about 10 times in 1 min already.
A D V E R T I S E M E N T S
- New Windsor, NY, USA