This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
On 4 occasions the vehicle completely turned off while I was driving down the avenue. It turned on all the lights on the front panel before turning off completely.
Current mileage is 51,130. When slowing down to come to a stop;the engine shakes, vehicle stalls out, cuts off, and goes into park. No service or warnings lights where on the dash. I am able to re-start the engine after it stalls out. This has happened several times and now the engine is shaking and trying to idle down under normal driving conditions. There is also a tapping sound coming from the engine. Thankfully there was not much traffic the times the engine stalled, but this could have been a dangerous situation. If this would have happened during high traffic, a crash would have been inevitable. I went to my Hyundai dealership and service rep Chance (unsure of his last name), took vehicle for a test drive and he experienced above mentioned issues. The dealership was unable to give me a service appointment due to being very busy. No available appointments until May 13, 2024. I have viewed several Hyundai Palisade forums online where several people have had the same issue with the 2020-2021 Palisade from the engine having excessive oil consumption issues. If this is a known problem, Hyundai needs to make an effort to rectify it.
The engine of my 2020 Palisade has burned about 1.5 quarts of engine oil every 1k miles. I found this when checked the dipstick after 3k miles and barely see any oil on the dipstick. Even with the oil level far below the LOW level, the car doesn't have any light to warn me about it is being low on oil. This problem can lead me to blown the engine by not having any oil, also stranded on the highway.
My 2020 Hyundai Palisade was serviced 10/23/23 with Daytona Hyundai (mileage around 31000). It has been serviced regularly--sometimes before schedule since it is hard to get the car into the dealership for servicing because they are always booked out months in advance. Today, 2/23/23, my car (35, 873 miles) is at the same dealer service center to fix a rattle in the dashboard which started as I drove off the lot on 10/23/23 after the dealership said everything was fixed and they have informed me that there is no oil in the car. There were no warning lights, no indication that there was no oil in the car. The dealership is doing an oil change.
Engine oil filter housing started leaking copious amounts of oil in cold weather. Dealership advised that it is a known issue but not covered by warranty. I had to source the part myself and pay an independent mechanic to replace the housing. Creates both an environmental hazard as well as risk of engine oil starvation.
- Wauwatosa, WI, USA
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I am bringing my Palisade in to the Hyundai dealership after waiting 1.5 months for an appointment. During that time my 2020, with less than 24,000 miles on it, has consumed at least a quart of oil every 300 miles and continues to spike rev at 2500 rpms. There has been NO warning lights, low oil lights, NOTHING. My OTHER Hyundai (2017 Santa Fe Sport) which was purchased just 3 weeks after the Palisade...With NO warning, lost complete power while driving 75mph on a Hwy 80 miles from home. When towed to the Auto shop (with a $675 price to tow) we were told it was completely out of oil! No lights, no warning. They found a gasket leaking and replaced it and sent it home the next day after filling the oil. Two days later, driving down the Hwy, we feel a quick metal screech, engine starts knocking and car loses complete power. Unable to accelerate or drive, but we were able to pull over right before entering a bridge. It would have been tragic if this happened 2 minutes later when we were on the bridge. Mechanic proceeds to inform us of all the complaints and issues with Hyundai's engine and oil consumption. After further research we have come across hundreds of complaints and forums talking about this EXACT issue. At what point will Hyundai make this a priority...do people have to go sailing off of bridges?? This is NOT something that can be fixed through user participation NOR is it fixed by replacing the engine...which is now what they have to do with the Santa Fe. All the comments from people who had the engine under warranty said replacing it DID NOT fix the problem. How in the world do these cars earn 5-star ratings from you with so many complaints about this VERY SPECIFIC issue. We were very excited to become a Hyundai family 4 months ago, but now we feel completely unsafe. Even if we can find a way to sell it, that just means some other uninformed buyer's family will be at risk of a major accident. You should NOT be ok with that!
[XXX] - I was turning left from a stop and my steering wheel abruptly stopped (wouldn't turn) and made a very loud noise. It released when I tried again. Didn't happen again for a couple weeks. This went on and on (seldom reoccurring). then it happened like 3 times in two days and I got concerned. November 2023 - I called the tire place because I had just had tire replaced right before this started. The mechanic was able to recreate it and told me it was an electric rack and pinion malfunction and part is about $1,600 and labor about $450. I told him I would call Hyundai since it should be under warranty. Hyundai told me to bring it in. I brought it in on [XXX]. They said they couldn't recreate it and had me pick it up. [XXX] - I drove to San Diego for work. Noise still happening more common now and steering stops. Now having other issues too (with malfunction of emergency braking system - reported separately). [XXX] - Took car back to Hyundai. They said they can't recreate either issue and sent me home with no fix again. [XXX] - Found the exact same issue reported on the Hyundai Forum online. It stated exactly how to recreate (said it occurs when turning left when the eco mode has turned your car off and it starts up again when taking foot off gas and turning left concurrently). I called JJ (manager at Hyundai) back. I emailed him the forum emails and told him that I was able to recreate with this. He told me to bring it back in [XXX] - Dropped car off at Hyundai again. Got call that they can't recreate again and want me to come pick up car. Told him I was concerned for safety (16 year old son now driving). Transferred me to manager and left message. Waiting on call back. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The engine is burning oil. I've had it inspected by Huyndai however they stated it would be 18+ months before getting it fixed. At this point it's burning 1qt oil every 3 weeks. I work from home, and drive my daughter to school a few times a week so not warranting that much oil in 3 weeks. I get oil changes every 4000 miles as recommended. My car will all of the sudden sputter, check engine light will go on, it will lurch forward which is a safety hazard to not only those in the car but those behind me in traffic. It has been inspected and reproduced by an independent service and a Hyundai dealer. Looking at the carfax, this has been an ongoing issue with this vehicle judging by the revious owners vehicle maintenance records.
Problems started about 1.5yrs ago - car would make horrible noises from the engine, knocking sounds, lost some electric/AV systems. Brought to local dealership, had a bunch of codes; dealer said issue with t-stat sensor. No issues for another 3k miles, knocking sounds again. Mentioned to service advisor during oil change, couldn't recreate. Same problem every 3k miles, dealer/service repeatedly couldn't recreate issue/sound. Check engine light comes on, dealer said issue with EZ-Pass interfering with computer, need to pay $150 to reset computer and move EZ-Pass. Continue to take car for oil changes at dealerhip every 3k miles. In May 2023, dealer/service used 0w20 oil instead of 5w30 - apparently dealer/service noticed no oil in car, but didn't tell us, thought different oil weight would help "stretch" oil to next oil change interval (it didn't - burned through all 6.9qts before the end of 3k miles). End of Sept 2023, car sounds horrible again, losing auto stop/start feature, knocking. Husband found YouTube video of similar issues for same car - checked oil dipstick, bone dry. We added 5qts of oil, called Hyundai Corp and dealership, setup for oil change and to start consumption test. Dealer/service overfilled oil (charged for 8qts, car take 6.9, usual charge for 7qts, suddenly charged 8qts?) 1st 1000miles, dealer notes oil 1.5qts low, 2nd 1000 notes 1.4qts low. Dealer says excessive, but need to continue with consumption test. I've taken videos of my dipstick before each consumption test, dipstick shows oil at or below L. No oil lights ever displayed on car dash. Dealer attempted to coverup faulty engine, hoping I'd get past warranty coverage.
My wife and I Were driving then all of sudden the engine light would come on and the car would hesitate and go then at anoqtpher time it stopped on my wife we travel often back and forth to the veterans hospital for treatment and we don-??t feel safe any longer. We had it at the dealership about three times. Faulkner Hyundia. We thank you for your help
The car suddenly stalls during driving. It has been root-caused to engine oil consumption. I used my car for only 3K miles after my previous service (normal recommended oil change is 7.5K miles) before I saw the same stall issues and all kind of weird check lights going off. I had to top off my car with an additional 3.5 quarts of oil to be able to drive again.
In June we noticed the car would stutter at certain RPMs or certain speeds. We took the car in and it was diagnosed to "need oil". The car continued to have this issue upon return and we took the car back to the shop where it was diagnosed to be an engine issue. The danger in the car engine could have caused much more serious damage had we not diagnosed it properly with the dealership. After 44 days the car was returned with a remanufactured engine.
The engine totally stop in the middle of the road stoping an entire lane. Vehicle just popped a engine light I immediately called Hyundai and said i feel the vehicle has a problem its not going to last 1 min later it immediately stop and was towed to hyundai the following day hyundai notified me the vehicle did not have any oil and has oil consumption problems. It still had more than 2000 miles left for maintenance so its impossible for a new vehicle to have this type of issue so early. Im still under the 5 year warranty. Since then the vehicle is not safe to travel more than a certain amount of miles because the same issue can happen and put in danger the life of my entire family. Hyundai stated i have to take the vehicle every 1000 miles to measure the oil. The vehicle feels like the engine is going to stop and since then it's so concerning that this is a known issue in these vehicle and hyundai does not want to do there end with the warranty on these vehicles and straining to do the right thing and just recall these vehicle who are a danger to so many familys who rely on them. How is it possible a 28000 mile of 1 only owner is having these issues. I had to get a rental that day for work and additionally at the end they charged also for that expense stating it was not a issue of parts but of oil so its not covered by the warranty.
Car began giving us an issue while driving several months ago : driving up hills at a speed of 20 mph or less, the vehicle begins to jerk and pulse. There is also a knocking sound coming from the rear of the vehicle. Much of this also happens in parking lots at speeds of less than 10 mph. Driving at a speeds of greater than 60 mph / highway the car will pulse as well. This does not change with driving modes: ECO, Comfort, Sport or SMART mode. The engine is the same throughout modes- jerking and hesitating. When driving from highway to get gas or stop the car will have trouble when pressing on the gas pedal after being stopped then trying to enter the highway. The car is slow to respond to the gas pedal and will not accelerate matching your foot on the pedal. After some time the car will jerk forward and will not slow down when you take your foot off the gas. One incident in the past week I was pulling out into a 3 lane road, the car just stopped for no reason. Gas pedal down.. NOT moving. I was sitting in 3 lanes of oncoming traffic. I have reported this to my Hyundai Dealership. They are unable to locate the problem because NO codes pop up. They are unable to duplicate my problem when test driving. My concern is safety with having 3 children in the car and it just STOPS / lurches forward at a fast rate of speed. This happens on a daily basis. Unknown as to component or system failed or malfunctioned.. Yes available for inspection upon request.
Engine is burning oil in excess. Vehicle Stalled out, 'chugging' and poor performance as well as a knocking sound from the engine compartment. Upon checking under the hood, vehicle was found to be over 2qts low on oil. My safety and those of other are put at risk from the stalling of the vehicle in daily traffic. Damage to the engine could result in vehicle failure while driving causing accident putting self and those in the vehicle or around the vehicle in harms way. Took in to an auto mechanic, advised this was a problem they have seen/been made aware of in similar vehicles of the same Make. Now having to continuously monitor oil levels. Vehicle is currently at approx. 72500k miles., sluggish driving started at around 70k miles, thought it was bad fuel. Vehicle died multiple times at around 72400 miles, heavy chugging/vibration of entire vehicle and noise from under the hood, sounded like a heat shield. Upon checking oil found over 2qts low. Upon adding oil, the noise stopped. chugging/stalling has not occurred. Went in next day for oil change and to check for leaks. No leak found, oil level had already reduced from the oil just added. Mechanic advised of increased oil burn which is known to the mechanics with Hyundai's. Prior to becoming aware of the problem, no warning lamps appeared, No leaks, no burning smell and no engine sensor or oil pressure warning light came on indicating a problem. Vehicle had started to run a little sluggish, assumed it was bad gas. Upon the vehicle stalling and noise being heard inspected further.
I am having 2 issues with my 2020 Palisade. First off, for the last 7 months I can feel some sort of slip in my transmission when I am between 40-60 mph. I took in in back in November to the dealership and they claim they didn-??t find any issues that I could reschedule and drive it with one of the techs at another appointment. Fast forward, took it to a different dealership this week for a second opinion because it-??s still happening and more frequent. They told me they felt it happen once. My car is still under warranty. They suggest a transmission flush, but it wasn-??t covered under warranty. My second problem is I-??ve been caught in heavy downpour storms. Two times my car check engine light comes on and my car goes in limp mode. Basically puts me stranded because the car won-??t run. After a day of letting it sit and dry out, it will run and check engine light goes off. They suggest that moisture is getting into the coil and I need a new coil pack and spark plugs. While at the dealership I ask if between the two suggested repairs will it fix the issue. They told me they can-??t guarantee me that it will fix the problem. They want to charge me $1700 for something not guarantee when my car is under warranty. Has anyone had these issues? I contacted Hyundai Corporate and my case is suppose to be escalated.
The engine seems to be consuming oil and diminishing the oil levels before the required oil change period. This causes the vehicle to make loud noises, cause erratic error codes/issues, including stall while driving. This seems to be a common problem across Hyundai Palisades from 2020 model year when I looked up in Hyundai Palisade and Kia Telluride forums. I'm surprised there is no recall despite such a wide spread issue with this model.
Excessive oil consumption. Consuming 2 qts of oil every 1000 miles. Has been to the dealership 8 times in the last 15 months. 2 spark plugs from the same cylinder have failed leaving me stranded. My dealership and Hyundai Consumer Affairs continue to give me the run around with oil consumption tests and combustion chamber cleanings rather than admit this is a faulty engine. The first spark plug failed at 25k miles and the second one from the exact same cylinder failed 7k after. Blue smoke comes out of the exhaust frequently on engine start up which I have communicated this several time proving that their fixes aren't preventing the oil from leaking inside the combustion chamber. But they will insist that that I have to continue oil consumption tests, despite having 8 done on the car already. I do not feel safe driving this vehicle knowing that the engine can fail at me at anytime on the road
I bought this car as a certified pre-owned, picked it up on January 18, 2023. This is our family car and we took it on a 350 mile each way road trip on Jan 27. Upon arrival to our destination, driving around the city I noticed a lot of white smoke coming from the exhaust. I checked the oil and there wasn't oil registering on the dipstick, so I added 5 quarts of oil to the car to get us home on Sunday Jan 29. Upon returning home, I got the car back to the dealer and they had it for a couple days but "couldn't replicate the smoke". The dealer began an oil consumption test based on Hyundai's instructions. Now I have to take the car back in every 1,000 miles to be checked. I picked the car up on Feb 9 and have continued to drive it around with white smoke coming out the back end in multiple scenarios: after sitting at a stoplight, stop sign, turning from a slow speed, or even starting to accelerate on the freeway after slow (not stopped) traffic. The engine knocks when accelerating after most turns, between 20-30mph. Not only is it embarrassing to have big white plumes of smoke at the back of the car, it doesn't feel safe for my family or good for the car to continue driving to get to 1,000 miles and go have it checked for the next 4,000 miles. Hyundai certainly knows of the problems and are making me "prove" issues through their oil consumption test. Meanwhile, I drive a car that has horrible exhaust fumes, and causes safety concerns as it could stop running anywhere, anytime.
A D V E R T I S E M E N T S
- Kissimmee, FL, USA