This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Hyundai is telling me the problem with tire tread wear is a problem with the tire manufacturer. The tire manufacturer is telling me the problem is with a design of the 2015 Genesis sedans suspension. Inside rear tire wear is extreme, and had I not complained about vibration and cabin sound, ultimately seeking professional help in seeing the wear at a tire company, we might have very easily lost our lives. Look at 2015 Hyundai Genesis blowouts / saudi arabia. Many, many posts on-line about this tire wear happening here in the U.S. our Michelin tires are warranted to 45 K miles, we were advised by our cars dealer (Hyundai of evansville) to replace and align the 4 wheels, at a large cost, this is at 22,914 miles ! raben tire, a Michelin dealer, here in evansville tells me the car may very well have a suspension-alignment problem. It will cost us over $1000 to be safe for a while with tire replacement and alignment. Hyundai will not even give us the satisfaction of a return call. It is a blatant case of 'david vs goliath' ! extreme cabin sound @ 45 to 50 mph, as well as seat and steering wheel vibration while in motion, up through highway speeds.
My vehicle showed solid check engine light while I was on 101 freeway and after exiting to city road I could park and read the error code "P0880 power input to tcm", I reported the issue to Hyundai dealer and they diagnosed the issue as internal tcm defect. Dealer replaced the tcm but that couldn't fix the problem. And they just released the car as is. After a short while my car had become unable to reverse, and when set the gear to reverse, my car moves forward to make a very life threatening. I called Hyundai corporate office but they didn't help. Now, I cannot drive my car because it is unsafe and because because I'm not a mechanic to diagnose the problem while the dealer and the corporate don't help. I found out that the model of my car is a subject to recall for gear problem which is exactly what I face now. It seems that both of the dealer and the corporate office are aware of the issue in this particular model but they did not even mentioned it to me until I found it by myself. A car like that is unsafe for me to drive because it runs forward only even when the gear is reverse and if stops I cannot even push it backwards. A car with this defect is dangerous for my community. Please help to force that company either replace the car for me, repurchase or repair it to full operational status..
Front inside door lock switch (driver's side) remains in the unlatched position when I attempt to lock door via lock button from inside of car or via key fob from the outside of the car. All other doors (front passenger, left rear, right rear) lock just fine. Hazard: The door may not be in the locked position and may open while the vehicle is in motion, possibly resulting in injury to the driver.
I had been driving on 50 mph on la pacific coast highway and slowed down to stop at a traffic light. After I pressed my break and my car fully stopped, the vehicle started moving forward while my break was pressed fully down and as a result I hit the truck front of me from the back to look very much as my fault, while it was the vehicle's issue with the break
On three occasions in the past week I lost all ability to brake. The pedal would go to the floor and the only way to stop the vehicle is to engage the electronic parking brake. On two of those occasions the car only stopped when hitting a snow/ice bank. When depressing the brake pedal, a loud air pressure release sound would emit. Had vehicle towed to dealer but they were unable to duplicate the issue so nothing was replaced. Now I have to drive the vehicle and hope I don't crash into something.
- Syracuse, NY, USA
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While in park my car shifts in reverse, the gear does not visibly go in the reverse position but the car starts rolling in reverse. You can feel this happen. Also while at a stop light I felt the car jerk I had my foot on break. Also can smell moisture even when windows are closed.
Water leaking into rear seat flooring area. It is not part of the recalled cars, but has identical problems with significant water leaking into the car.
A/C, heater vents located on the bottom (foot) for driver and front passenger are always stay open irregardless what you select. Dealer looked twice, no help. Said that's how all the cars are. I have myself checked the brand new 2017 Genesis parker on the lot and it had the same problem. Your feet will freeze and there is no way to block or close the bottom vents. Also, the haptic steering wheel warning came on at around 5K miles, dealer looked at it order some parts to replace the sensor etc.
While driving down the highway at approximately 60 mph, the sun/moon roof on my vehicle shattered. I heard a loud boom and thought I had blown a tire. A few minutes later I heard air rushing and a crackling sound. I opened the sun/moon roof cover and saw the complete glass roof was shattered. As I drove down the road further, glass shards flew down the back of my vehicle onto the road behind me as well as onto the sunroof cover that I had closed after I saw the shattered roof.
Parked in parking lot on slight uphill incline. Took phone call as I stopped and forgot to put in park. After call ended, hit "off" button which is hidden behind steering wheel. Thought motor was "off" but really only on "acc". opened door & started to get out. Car started to roll backwards. Able to get back in and put foot on brake. Car rolled about 10 yards before I stopped it. Happily, nothing was behind the car. The open door could have hit me and swept me under car but I was able to avoid it as I got back in. No harm to me or car but dangerous situation. Reported to Hyundai & they said there was no fix other than to be sure car is in park before turning it off. With older cars with a key, could not take key out of ignition unless car was in park. But with key fob and push button ignition, that "fail safe" is no longer available.
2015 Genesis 11 months old with 6,100 miles. The sunroof weather seal is defective and separating from the glass. Dealer and factory acknowledge the defect ($3,500 cost to repair) but refused to buy back the car. This is my 4th Genesis: The 2nd and 3rd cars were defective, the 1st was sold to me without features I wanted and was told were in the car I first bought. My issue with this defect is the repair process is something field technicians could not accomplish on the 3rd Genesis which involved removal of most interior trim above the dash level and headliner. Several attempts at repair/reassembly were undertaken and then wa state lemon laws kicked in. The intended repair to my current and 4th Genesis will be a further disassembly of the upper portion of the interior trim of the vehicle and of course removal of the fixed glass portion and replacement of the defective weather seal. The dealer, doug's Hyundai, have been just great and they have expressed their concern that this repair is likely to fail to return the car to me in "factory condition" due to the nature of the repair. My past experience with the 3rd Genesis tells me they are right. While this is not a safety concern per SE, water intruding into a vehicle could and likely will impact electrical systems and control modules. Case in point was the recall involving water penetration into the rear tail lamps that impacted the cars transmission functions. I feel screwed by Hyundai. They are making me undergo a repair that will result in a depreciated value. Can anyone who reads this help me?
My Genesis was involved in a tire recall (campaign 218). A couple days later, as soon as I got the car on the freeway to go out of town on a business trip, my car started shaking severely. I called blue link (Hyundai customer service) and they said to take it to patterson Hyundai at my destination. I drive to wichita falls as slowly and safel as I can and I took the car in today but they refused to fix it. They said because its related to the recall they cannot fix it. I have to wait minimum 3-5 days for them to escalate it to the national level and I can't drive my car. I have to be driving home on Sunday (2 days from now). I talked to curtis (floor leader for Genesis team) and said "I can't drive my car for 3-5 days?" and he said "yes." And I asked if I could get a rental then and he said they won't give me a rental. This is at best unethical. I have to be home by Monday, so they are forcing me to drive a potentially unsafe car home 3.5 hours because they won't correct a problem with their warranty work.
Entering into a right turn lane the vehicle may have grazed a curb. Immediate explosion & both right side air bags blew causing minor injuries to passengers. The car is new, approx. 985 miles and the tires had been replaced that morning with michelins under a tire exchange program. There is no external body damage to the vehicle, however the rear axle appears to be bent. Why would air bags deploy by bumping a curb at low speed?
I have hankook 245/45R18 96W tires. As of this date 04/24/2015 I have 1508 registered miles on this car. I purchase this car in December 2015. I return to the dealer numerous times complaining about the noisy, vibrating and rough ride with these tires. I ask could replace the low profile tires with regular tires of the same size and was told the rims, braking system and possible the suspension at a great cost to me. I understand numerous complaints have been sent to the Hyundai auto makers about the low profile tires hankook 245/45R18 96W ventrus S1 noble 2. I will have to replace these tires at great cost to me to get a more comfortable and safer driving experience. Thank you
A D V E R T I S E M E N T S
- Evansville, IN, USA