When I drove the new car off the lot it began pulling to the right, but since we bought it late on a Friday afternoon I couldn't do anything until the following day. The passenger air bag light also came on (I'm referring to the light by the tachometer, not the one below the radio). Bluelink performed an inspection remotely & said to take the car to the dealership asap. The following day we took the car back to the dealership & they said they needed to keep the car until Monday, but we were moving to a different city therefore we would have to take the car to a dealership in our new city instead. I told the story to the service dept, left the car there at the new dealership, 2 days later I came back to get it. The air bag issue was fixed but not the pulling to the right. The alignment specialist came with me to test it, realized that it was still pulling, we went back to the dealership & switched the two front tires & went again for another test. The specialist realized that the car was now pulling to the left. We test drove the car over 8 times, they said alignment was good & only attempted to rotate the tires multiple times, car still pulled. I took the car to a different dealership, they agreed the car was pulling but wouldn't do anything because another dealership had already inspected it & I would have to pay even though the car was barely two wks old! I went back to the previous dealership, we tested it again with the service manager. They tried to convince me there was nothing wrong, when clearly the car still pulls strongly to the right. I had to escalate the problem to Hyundai usa as the dealership wouldn't do anything further. After reading the owners manual, it clearly states that the power steering should be checked if the car is in alignment, yet pulling to one side. The dealership never recommended this, nor did any testing of the steering.

- Austin, TX, USA

The accident happened while I was driving on the freeway with light traffic traveling around 60 mph. It first began when I felt an unbalance of the front right tire. The car suddenly veered to the right regardless of my efforts to maintain control. My car fishtailed for a moments and almost caused me to crash into another car. I had no control of the car when my car crashed into the wall that lined the right side of the freeway. After visually inspecting the wheel, it appeared that the front right rim was cut in a half vertically and all around. It was cut in a near-perfect straight line - similar to what a opened can looks like. The tire remained fully intact without any damage. The body shop mechanics told us that they have never seen the rim cut like that before and said the only explanation would be a defect in the rim. We have pictures and can provide them upon request. The body shop mechanics and insurance adjusters are all clueless to how and why this occurred. Please open an investigation to help us determine the cause. The total estimate of the costs have estimated to be around $14000.

- Anaheim, CA, USA