This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Problems with the computers including dash board information and infotainment system. Previously heard "popping noises" and had intermittent black outs. I went to start my vehicle after work and both screens were black and would not come on. This means all functions of these two screens absent; I had no speedometer, no odometer, no lane mitigation, no sensor braking, no cruise, no radio, no blue tooth, no gps, no maintenance lights'etc. I had a gas gauge and a H/C gauge that did function.
The entire electrical system shuts down while driving, including the main display which has the speedometer. The speakers make an enormous cracking sound before, during and after the shut down. It is a huge safety issue and makes the car an unsafe vehicle to drive. It appears Honda has known about this issue with no fix, but has continued to sell unsafe vehicles.
Last week 4/8/2020, my 2020 Honda Pilot elite starting making cracking noises through the speakers while driving. A couple of seconds later the entire radio, navigation, and information center with speedometer, gas and other vital information of engine systems went black. The system came up and stated that it was rebooting and did not have data access. I called the dealer and they told me how to conduct a hard reboot. I did this and it worked for about 20 minutes and then did it again. When I called the Honda dealership back they stated that Honda was aware of the problem but did not yet have a software fix for the problem. During my research on the internet, I have found that this is a huge issue well documented on the internet for 2017 - 2019 model Pilot. In fact there is a class action lawsuit for those model years for the same exact issue. But now, having been to the NHTSA site, I see that it is also an issue for new 2020 models with very low mileage. This is a big problem and needs to be investigated immediately as everything that the driver needs to safely monitor their driving is affected by this problem and vehicle owners are not getting help from their local Honda dealership service departments. A national recall for safety needs to be issued right away and pressure on Honda to find a solution and fix should be required by law! our local Honda dealership did state that there appears to be a problem with the wiring harness, but it only temporarily fixes the issue after being replaced.
While driving, crackling and popping started coming out of speakers, even with radio off. The infotainment system then said "network signal lost" and the dashboard display with the speedometer started rebooting over and over again until I shut the car off and turned it back on. This is a significant safety issue since the displays go blank, I can't tell how much gas I have, the rear-view camera doesn't work and I can't tell how fast I'm going. This is being reported by hundreds of people on various sites and needs to be investigated and a recall issued immediately.
- Newton, MA, USA
Search CarComplaints.com for these popular complaint phrases...
With only about 1200 miles on my new 2020 Honda Pilot, I started to hear loud popping and crackling sounds coming from my speakers. On the first trip to the dealership they said they replaced the amp on the infotainment system. That lasted for about 2 miles, then it started to do it again, this time with the infotainment system led screen going black for several minutes then rebooting multiple times before finally coming back on. On my second trip to the dealership, they told me that they adjusted the wiring harness and tightened a few screws. This temporary fix did last about 4 weeks, but the problem came back with a vengeance. This time, in addition to the popping and crackling sounds that are annoying in itself, both led screens, the infotainment one and my instrument panel one are constantly rebooting and staying out for long periods of time each. In addition, the screen panel does feel hot to the touch now when this happens. So, on my third trip to the dealer we discussed this and they kept my vehicle for a couple days so they can look it over... when I picked it up I was told that they couldn't replicate the problem after driving it for about 18 miles over 2 days. They also informed me that they contacted Honda directly and were told that their engineers are aware of these issues but don't have a "fix" yet. So a day after leaving the dealership the instrument panel as well as the infotainment center went black/completely out while I was going down a busy interstate. I could not tell my speed nor any other vehicle data as the instrument panel was dead. While the infotainment center going out is bad, having no instrument panel is very dangerous and a major safety concern. I'm worried this is only the beginning of something more serious which is going to cause a fatal crash. There needs to be a nationwide recall immediately!!
As I was driving the infotainment system started crackling and then the middle console went black includinv my dash middle with the speedometer not knowing how fast I was going all info went blank and it kept happeninv
Purchased 2020 Honda Pilot 12/29/2019 off the dealer display floor. Pilot has less than 1000 miles. While in motion on the city streets and highway, a cracking sound will occur from the dash board and the speedometer and the audio information screen will black out unable to gage anything. Still in motion the screens will upload, but the screens will blackout again. This will happen for several minutes at a time. This was reported to the dealer and wife is hesitant to drive the brand new Pilot. The question below is requesting a date of occurrence, but this is happening daily when we drive the Pilot. Never been in an accident.
On two separate occasions my infoentertainment center froze, completely shut off my dash. It would say network connection failure. I lost all dash operations. No radio, phone, speedometer, fuel range, reverse camera, etc. After the 5th time the first day, on the way to Honda it would not come back on. Windshield tells the car to brake with no one in front of it. The electrical harness was replaced. Then, after being in Honda for 7 days, the navigation froze and the dash froze again. It spent another 4 days with Honda. They have no answers. The interior light is dim and pulsates, the windshield does it's own thing, high beams turn on at incoming traffic. It brakes with no one around. The dash freezes and goes to a complete black screen. It's a brand new Pilot because mine was totaled when someone drove into my 2018 Pilot. I'm not happy I am worried about my safety since the vehicle brakes randomly. My 2018 did not have any of these issues and my husband's 2017 Pilot does not have these issues.
I been having a lot of problems with the 2020 Honda Pilot black edition the brake alert on the dash comes on out of no where without anyone or anything around me. The infotainment, dash and speakers with shotting off N making popping noises. This SUV I use it with my family and that can cause a really nasty accident bc all that happens all of sudden and is really scary. I had my SUV already twice in the dealer N now is going to be 3rd time. Something have to be done. This a 50K+ SUV and driving with a vehicle that have does types of issues is a big risk especially with our kids.
While driving my speakers began to crack : you can't listen to the radio. After a few momments the screen turns black ' network connection lost ' goes blank or audio turned off. Them goes completely blank. Them the speedometer will also go blank. This happen while using apple car play, gps. As well as xmradio. I was on city roads the first time it happened then highway were it happened frequently.
With just under 5000 miles on my 2020 Pilot, the infotainment system froze and would not shut off when the car was turned off. I lost access to the rear camera, gps, cross traffic alert, radio, hands-free phone and other features. I was also afraid that the screen staying on all night would drain my battery. I took it to the dealership the next day and they fixed the problem. However, I don't think that a car this new should be having these types of problems. It seems to be a common occurrence in late-model Honda. It will remain to be seen how long the fix works. I use this car for road trips with my family and I am concerned that this will happen again while we are traveling. The only way to fix the problem seems to be taking the car into the dealership, and leaving it there all day. This poses both safety concerns and is also extremely inconvenient. A brand new car shouldn't have these problems. Honda needs to fix these issues by issuing a recall. I have been a loyal Honda owner for as long as I've been driving and this is the first time I've experienced a problem like this.
We we're driving down the interstate and the instrument panel as well as the infotainment center went black/completely out. We could not tell our speed nor any other vehicle data as the instrument pane was dead. While the infotainment center going out is bad, having no instrument panel is very dangerous and a major safety concern.
Display audio/information screen became hot while driving and screen malfunctioned while using apple carplay with iphone plugged in via usb cord. Display screen runs warm while phone is disconnected. Display screen does not turn off after tuning off the engine and the lights dim. The problem occurred concurrently while driving in rain, the gas light alarming, and carplay running audiobooks. The audio/information screen lost fm radio, bluetooth, carplay, back-up camera, and hands-free capabilities.
Brand new vehicle. About 500 miles in, I was driving on the highway when the center instrument panel froze -- navigation, radio, etc--basically all functionality on it was inoperable. Tried to shut the car off to reset everything, but power would not shut down to the screen, draining battery. Backup camera also did not work as a result. This was highly distracting while driving. The non-functional backup camera + related sensors also impaired safe movement of the vehicle in dense parking lots. Was asked by dealer to schedule service for a few days later, but obviously that wasn't an option as the car would not shut itself down. I insisted on a fix that day, and the dealer did a hard reset to correct the issue. Dealer mentioned this is a common issue in late model Honda, but didn't have any recommendations on how to permanently fix. Basically have to keep bringing it back in every time this happens.
These issues occur when driving, regardless of speed, road conditions, etc. The issue began on approximately 12/17/2019. The problem usually starts with a loud crackling noise through the speakers, even when the radio is turned off. The dash, including speedometer, will shut off leaving a black screen which means I have no idea how fast I'm driving. The center console, including satellite navigation and radio, also shuts off leaving a black screen. I purchased this model specifically for the satellite navigation system as I drive for work & depend on this functionality. The entertainment system shuts down. The backup cameras and safety sensors also stop working which makes parking and reversing dangerous. Voice controls and ability to make emergent phone calls are no longer available. All of the aforementioned "shut down" issues occur simultaneously and do not generally resolve prior to the vehicle being turned off. When the dash is working, the brake warning often flashes when there are no other cars close by. The car has been returned to the Honda service department three times since 12/18/2019, and the entire wiring harness was replaced at the third visit. The issue still persists so I will return to the Honda service department again tomorrow.
As per other drivers of 2019 Pilot and Odyssey, the screens on my new 2020 vehicle have gone out, while driving, rendering it impossible to get any information about the vehicle, including speed, while the vehicle is in operation. Dashboard reboots several times while driving. Backup camera is not able to be utilized during these events. While not as dangerous, speakers emit a loud crackling noise and no entertainment or navigation systems are able to be used (including rear entertainment center).
Please note: All of the problems occurred on our 2019 Pilot which we turned in as a "lemon". now we have same problems with our 2020 Pilot. Screen blacks out showing speedometer so we have no idea how fast we are driving. Gas gauge goes black so we don't know how much gas we have. Screen goes black & voice controls stop during navigation use so we get lost. Back-up/parking sensors stop working. Loud noise like sand storm on windshield can be occasional or non-stop. Entire infotainment system stops working. All of the above can be while car is in park or while driving. Pls advise if I can send you photos from my phone to the email address of an investigator.
The contact owns a 2020 Honda Pilot. While driving or in park the problems could occur 5 mph or 70 mph, the speedometer, fuel gauge, odometer, radio and navigation screen turned black. The contact heard an abnormal noise and the "no audio connect" and "check tuner" warning indicators were illuminated. The vehicle was taken to pohanka Honda of fredericksburg (located at 60 S gateway dr, fredericksburg, va 22406, (540) 735-9100) where it was diagnosed with sanding wires. Fourteen miles later, the failure recurred. The manufacturer was notified of the failures. The failure mileage was 200. Consumer stated this is the same problem they were experiencing with 2019 touring Pilot and 2020 Pilot.
A D V E R T I S E M E N T S
- Gouverneur, NY, USA