This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Bought new 2020 black edition Honda Pilot on May 2,2020 with 11 miles on it. It caught on fire on 6/15/20 after driving only 3 miles I noticed a bad burnt smell as I was entering a parking garage, not thinking it was my car because it was new and there were no display lights indicating anything. I then noticed smoke coming from my hood about 30 seconds later. I immediately parked and turned engine off. Got out of vehicle to see a fire ball drop from under the front of my hood. There had been no previous alerts on the car panel that anything was wrong. We hadn't driven this car much due to covid, probably only had around 400 miles on the car. Car fire is being investigated as far as I know.
Poppling noise from speakers. Electrical malfunctions in digital displays. Replaced wiring harness. 700 miles later same problem, information cuts out...could lead to crashes or malfunctions. Thousands of complaints on line. Happens stopped, driving, or parked. Thousands and thousands of complaints. What are you going do do nhsta
I have been going back and forth with the dealership about the car makeing poping sounds a.D the entire dashboard going out and I can't see anything on there. Screen is out I can not see my speed and it hits the brakes when ever im driving and I almost crashed with my kids in the car with me. I am worried for the safty of my kids.
My infotainment center and dashboard speedometer have been going out for the past three months while I drive. Looking online this was an issue with the 2019 models and no solution to the problem was made. I was not informed when purchasing the vehicle that these issues existed and when taking it into the dealership no long term fix to the problem is offered. I purchased this vehicle for the navigation and dvd options that I now am now able to use yet I still pay the payment for them. To me Honda is negligent because they are aware of the problem yet they have not fixed it when I call about doing anything to it I am told they have to experience the problem while driving it which could take seconds or it could take a week then they offer no time table on how long it will take to fix it. They also do not offer a courtesy vehicle while they fix the defect. No recalls have been issued for this problem either this problem can occur on any type of road at any time driving or parked. The last time it was on was 7/12/2020 and it has been off since
I bought a 2020 new Honda Pilot elite on October 2, 2019 with 245 miles on it. I brought my Pilot elite into the dealership on December 26, 2019 after discovering a popping noise which sounded like a firecracker going off that seemed to be between the windshield and dash while driving.mileage was at 3,956 at this time. On January 17, 2020, I brought my Honda Pilot into the dealership again. It developed a popping noise again between the windshield and dash sounding like a firecracker going off when I was driving. On February 5, 2020, the Honda Pilot was once again brought back in. It was popping and cracking this time in the audio unit but now also door locks we're making noise when in stationary or while driving. The control panel had also shut off a couple times where you only saw a dark screen and it would reboot. On July 14th, after hearing this loud popping noise for a couple months now while driving, I have taken it back to the dealership. It is worse when you go around any type of curves or on bumpy roads. If the road is completely straight and smooth, I do not have this problem. This whole ordeal is scary because it is a huge distraction for me and I fear for my safety. I have been told by the service advisor again today that Honda is aware and working on this issue. He stated a recall is coming out for it as well as the Odyssey and passport but they are making the parts for it before they recall it. He said they can put a band-aid on it in the meantime until the part can be made. Since this is the 2nd time in the last 6 months I have been told this, I'm worried they are covering up the issue and waiting for my warranty to be up. Also, the sensor that tells you when a vehicle or object is close to you is faulty. I will be driving with nothing around me and it tells me to brake and goes into its 'safety mode' which has caused me to almost have a wreck.
- Harvest, AL, USA
Search CarComplaints.com for these popular complaint phrases...
The contact owns a 2020 Honda Pilot. The contact stated that the back-up camera and dashboard warning light failed to operator correctly while in reverse or in motion, with an abnormal noise being heard. The vehicle was taken to gerald Honda of matteson (5505 auto ct, matteson, il 60443) where it was diagnosed and determined that the apple car play software needed to be updated. The vehicle was repaired however, the failure recurred. The vehicle was taken back to the same dealer four additional times. The manufacturer was contacted but no further assistance was provided. The failure mileage was approximately 1,300.
While driving on the highway at 75 mph the speakers made a terrible popping even thought the audio system was off and then entire dash screen with the speedometer went out and rebooted so I had no idea what speed I was going for 10 seconds.. we had cruise control on and the whole system went haywire. It was beyond scary. The car doesn't feel safe to drive.
Iinfotainment screen and speedometer go off randomly. Honda has no fix, and has had problems with this for years. Picture 2 is from 3/17/20. 5 is from 4/14/20. 10 is from 5/14/20. I have 4 videos of this if you can give me a way to send them. Problems started 2 days after buying new car.
About 30-40 minutes into driving when we hit a bump or pothole the speedometer and infotainment screen flickers says tuner lost, the audio pops severely like something hitting the windshield. It's scary - looks like the electrical system is loose
The infotainment went out after less than 20 miles and 1 week of owning the vehicle brand new. There is no backup camera now - which is mandatroy, and no radio or anything from the dash. This happened while driving on local street and the speedometer also goes in and out. The vehicle is unsafe to drive. Tried leaving the positive battery unhooked for a while but it didn't fix anything. Seeing the other complains about this, this appears to be a lemon right from the factory and Honda is mass producing them, knowing this is a defect with no fix. The dealer needs my new car for 2 days to rewire the whole dash and they claim it won't fix it. They say that after that doesn't work, a special Honda tech gets flown in to try to fix it, but there is no guarantee that will work. Just great, my new car is junk and I'm stuck paying for it.
Same problem as I am seeing on this website. While driving, cracking and popping noise from the speakers, then the entertainment screen shuts off and there is a notice saying no connection, also, the screens where the speedometer, and mileage info shuts off completely black, then resets itself.
It first started a couple weeks before this with a crackling in the speakers. Then it wouldn't play anything plugged into the usb. Then on the 20th it wouldn't play the radio. It would say radio unavailable. Then when trying to access the radio, it would say network communication lost and everything would go black. No speedometer, no gauges, nothing. It would then restart the system. Then the bluetooth stopped working. Now it just constantly loses network communication, blanks out and restarts. It did it about 8 times in my 10 minute drive home. I got a video of it while someone else was driving but it won't let me upload it. It happens at all speeds, even being stopped at a light.
There is a crackling noise coming out of the speakers that begins once the car is put into reverse or drive and continues intermittently while driving. The crackling noise is exacerbated when making turns. Sometimes the radio loses connection, after which the entire dash has blanked out, losing all information pertaining to odometer and more importantly, speedometer. This has occurred while the vehicle was in motion, while driving in a community. It is not only a distraction while driving to lose this information, but also a safety threat to not have any indication of your speed while driving the vehicle. The component part/system of concern is believed to be wiring/electrical. After taking it into ralph schomp Honda to have it diagnosed twice, we have been told 'this issue is currently under investigation and customer will be contracted once a fix becomes available.' Apparently, they are waiting on a tool to come in from Honda to allow them to resolve the issue. In the meantime, we are awaiting resolution to this annoyance that has worsened and now become a safely hazard. American Honda is unreachable by phone (1-800-999-1009), as they are continuously experiencing 'technical difficulties' and provide no alternative phone numbers or alternative suggested method of communication.
I purchased my 2020 Honda Pilot on 12/9/2019. It has been 6 months and each time while driving, I hear a loud, "crackling" sound coming from the dashboard, presumably the speakers. This happens even when the audio system is off. At times, when the radio is playing, it will disconnect and it sounds like an electrical short. Also, the door lock button when depressed makes a crackling sound. This is all extremely distracting while driving.
The electrical system to the communication hub is faulted. The entire console goes off in the middle of the drive including the speedometer and other aspects of the communication console. At times it reboots in few minutes and others it has stayed blank for over 10 minutes and once it was totally shut down till I took it to the dealership for repair. This happens in motion. The dealership has to repair for two days with the help of the Honda factory. Now the problem is resurfacing again slowly as it did the first time. First it will start rebooting within few minutes (happened few times now), now it is taking few minutes to reboot and android auto is totally disconnected now (second stage as previously).
Brand new Honda Pilot 2020; 32 days off the lot and the radio screen goes blank, the system sends a message of "network connection lost" or "no audio connection". this happens across audio features; sirius; am; fm: Bluetooth and apple car play. When the radio is working there is a constant crackling sound almost like you are listening to a vinyl record in your car. I gave the blank screen the benefit of the doubt thinking it was a one off but by the third time that it happened I brought it to the dealership. They can't figure out what's wrong and they have to keep calling California for advice.
After 2 months of driving a new 2020 Pilot elite, the speakers started popping loudly and continuously even when the audio is turned off. The popping occurs sporadically and touch screen reports "network connection lost" where it will not play bluetooth audio or an fm radio station. The popping occurs when stopped and when moving. This popping is extremely annoying and it cannot be stopped while it is occurring.
I bought this 2020 Honda Pilot touring Oct 2019. I noticed the popping in the speakers after having the car a month maybe. I also noticed dvd issues and connection problems. Every single time I get in my car I hear popping noises throughout the speakers. Occasionally I have "lost network connection" and once my whole dash/speedometer went black. It only came back on 3 days later when I took it to the dealership. Leith Honda in southern pines/aberdeen, nc acted "surprised" with these issues. They said they had never seen a speedometer go out. I don't believe them. I've heard one of the doctors in the area raised cane in the dealership and they replaced his Honda Pilot with a new one. This popping in the speakers, dvd issues, and other major electrical problems are very distracting and therefore dangerous. I have videos of the popping and pictures of everything else. Unfortunately the videos will not upload to this safety complaint. Evidently this has been going on since 2017ish. I would have never purchased this Pilot if I'd known there were electrical issues!!!! worse $41,000 cash I have ever spent! shame on Honda for not correcting the problem and continuing to sell problem automobiles to customers! please consider these electrical problems as a danger. We need our automobiles repaired by Honda before something terrible happens on the highways!
I just left staples and car speakers were popping a lot. I've been trying to video the problem so that hopefully Honda will fix the problem. About 3 minutes into the ride, my navigation/radio/dvd system screen "lost connection" and had to restart. Paid $41,000 cash Oct 2019, and this has been an ongoing problem since I bought it! sooooo frustrating and I feel ripped off. In March, the speedometer and navigation screen when out for several days. Honda acts "surprised" at problem. I call bs.
A D V E R T I S E M E N T S
- Houston, TX, USA